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hi jellysupport… i’m a newbie. i’m trying to install this themes but installation did not succeed. the message: The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
can you help me…
This is not a WordPress theme. Unfortunately, you can’t install it.
I downloaded the template but all images which are show in template are not available, could you please provide me all those images with original resolution ?
Please download Account > Downloads > Solido > All Files & Documentation > Documentation > check Sources & Credits.
Hello, I have a problem with the solido theme.
The introductory video only works with firefox .
Do you have a solution ? Someone already had this problem ?
Thank’s for your help.
Can I have a answer please ?
Please use new support system to get help: https://jellythemes.ticksy.com/
I’m trying to access to www.jellythemes.com but I can´t. I’d like to ask something about the responsive version mobile that doesn´t look good, the buttons are behind, and the button below get lost.
Hi, I purchased Solido, but google maps online does not work … in locally yes!!
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
I am still waiting for a reply to this on your support sit so I thought I would post it here in order to get a response from you as I need it quickly.
I need to reduce the numbers in the team area of the page to just one but when I do this the single team member is positioned to the left of the page and I need it central to the page.
Please check your website.
I can not access the forum either Loc
Please check your email.
Hi, i use Solido but i dont know i cant show the video and the menu isn’t fixed.
Please i need a solution.
If you’ve purchased our theme, please use our forum to get help: http://www.jellythemes.com/support/
I see your account and seems you not purchase our theme but you still need help, this is impossible because we only provide support for our customer via forum.
Yes i do. I wlll contact by the link you give my.
I bought the HTML version,
but I needed the Wordpress.
I can buy the wordpress version with a discount?
For your case, please contact envato staff instead. Sorry for the inconvenience!
Can someone help me with the contact form for this? I just can’t make it work! someone please tell me how to fix this!!
If you’ve purchased our item, you can use our forum to get help.
Our forum is: http://www.jellythemes.com/support/
I purchased this theme on an old account that I no longer have access to. Im trying on the forum but it I can’t. please help!
Unfortunately, we cannot help for your issue. You need have a purchase code to register in our forum.
You cannot access your account, I think you need send a ticket to envato staff to get advice for your case.
I had to purchase this again. (which is ridiculous) can you help now ?
Please send an email to: firstname.lastname@example.org. I will send you the fixed file to try.
If I would like to adjust the speed of the title-container and my full-width image (which I believe is jquery.vegas.js – not 100% sure), where would I go to in my root folder? I am trying to make the text (Who we are) and image (rotating bg image) switch at the same time.
Please use our forum to get help: http://www.jellythemes.com/support/
Thanks for directing me to the forum, however, I don’t see a dropdown menu to obtain my Envato Purchse code. I see that I’ve purchased it in my downloads but there’s no number associated with it? Any idea what I can do? I can’t access what I need in the forum without it.
You can read instruction at here
Please, how can i edit the map color? i want a especial color
Is there a way to make the full screen video template, play the video on mobile devices?
Is very important to my page
It is impossible to play video on mobile devices.
Ok, thanks. I put an image to mobile and is better than nothing.
Where can I go to change the overall theme color options, (ie: customizing the available color options)? I want to use a color more closely related to the client’s logo, which is not available in the theme options.
Hello. I have a problem with the configuration of the contact form: I do not receive messages from the contact form. Could you explain how to configure it? I entered the mail in mail.php but still do not receive test email … Thanks a lot. Bruno
I can not access the forum, Item Purchase Code error… I write on your email profile
We are so sorry for the inconvenience. Kindly send a message again via email: email@example.com with:
+ Subject: Need help + username in themeforest.
+ Email and Username register in our forum.
+ Purchased code.
I will check and activate your account as soon as possible.
where can I see the changelog? the only one that exist on the product pages is out of date
We just update some information in documentation and fixed bugs, so we miss it in changelogs.txt.
Sorry for the inconvenience!
Please send me the PSD files asap. Thank you.
Please send an email with your username and template name to firstname.lastname@example.org and we will send the PSD, thanks!
Hi, just purchased your template. May I have the PSD please.
My server changed today the mail policies. It now requires SMTP authentication for the mail forms.
Do you have any tips on how to do that with your mailing script?
Hi have purchased your theme,
Need a small help from your end,
In services i am changing it to our own services list but want to know how to change the default icons to something which matches to our services
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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