46 comments found.
Hi, within the checkout – “ship to a different address is displaying vertically – please have a look here – https://hausofkendy.co.za – please let me know how I can fix this.
Hi! Please, add this CSS to Appearance-> Customize-> Additional CSS
label.checkbox { width: 100%; }
If you have any further questions, feel free to submit a ticket here: https://zemez.ticksy.com/submit/#100011792.
Best regards!
Hi this has worked, but the issue I have now is that when I click on a specific product catagory like “combos” it is not displaying the correct products.
Hi!
Please, go to Crockoblock -> Jet Plugins Settings -> Jet Smart Filters and turn off all options except JetWooBuilder Products Grid http://prntscr.com/q74t5b and turn on this function in Products Grid Widget http://prntscr.com/q74zee.
If you have any further questions, please, submit a ticket here: https://zemez.ticksy.com/submit/#100011792.Best regards!
Hi, i uploaded the theme, but unable to import demo properly, can you pls help me with that
Dear Customer, we regret that you’ve encountered issues with the installation and apologize for any inconvenience. Kindly create a ticket, and our team would be glad to help you with any difficulties: https://zemez.ticksy.com/submit Look forward to your reply.
Installed this theme and i have failed to import demo data, keeps giving errors whenever i try, theme looks broken. I need a refund if this wont work
Wonder if this author has support at all, provided them my credentials and still they cant fix the issue and yet they claim their theme works
24 hours after buying the theme, theme is broken, no reply from support despite making an effort to reach out. Very pathetic customer support.
We regret that you’ve encountered issues with the installation and apologize for any inconvenience. Our support does not work on weekends so we were not able to reply to you earlier: https://prnt.sc/vxcm95 We successfully imported the demo via Demo import tool, and did not face the difficulties as on your screenhsot. Let us know via tickwt if you need any other assistance. We would be glad to help.
Hi there, i have been in the process of editing the theme however i have run into some issues.
1 – I tried to create a new header for use on the entire site but elementor doesn’t give me the option to do that (doesn’t present the option to choose the use for the header whether on a single page or entire site) ,
also i tried to create a new header by creating a new page, i then copied the existing header template and imported it to the new page since the first option wasn’t working ,however when i open the pages on which i have used the new imported header, its just a mess and not working.
Pease advise on what is happening with the theme as this is quite frustrating to spend a lot of time on something that is easy.
how pathetic is your customer support, does some one need to wait for 48 hours before some one replies to a support request, if you cant provide me support refund me my money and i will purchase a theme whose support cares about its customers, very pathetic support
Feel free to contact us in ticket for further assistance.
by the time i made a request, i had gone through your documentation and didn’t find a solution, i need this to get fixed as its delaying my work
your documentation is even outdated and doesn’t align with your theme, your asking me to do stuff that aint applicable even. I have the jetheme core plugin installed but it doesn’t even show on the dashboard, stop the blame game here and fix your issues before you make people buy your stuff
We posted a reply to your ticket. If you have any further questions you can post them as a reply to the ticket.
I summitted a ticket requesting a refund of my money 4 days ago after you failed to offer me the required support, please get me my money back. I received horrible support after going back and forth with you and decided to buy another theme that’s easier to work with. Send me back my money.
This is my ticket PRIVATE TICKET #2857125
Kindly reply us back in the ticket of you have any other difficulties. Also, you can create a refund request in your account.
I got tthat reply and still had issues to edit the theme and gave up, bought a new one, i told the author about it
I quote ” Hi Guys, after going back and forth with your team about issues with the theme, i have decided not to use your theme and therefore i am asking for a refund of my money.
I bought a new theme that i will be using for my website and i ask that you revoke my license with me as i dont need your theme any more.
Hoping for your corporation into this matter.
Thanks “
I opened a support ticket 5 days and no one has replied my ticket and 3 hours ago you replied to a new comment on this thread? Is your customer support really reliable? I need my refund and you can do all you want to ignore my messages but i want my money back. Very pathetic customer support, wouldn’t recommend any one buying their broken theme. Do it at your own risk. I NEED MY MONEY BACK
Please, submit a refund request from your account following these instructions: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
I sent a refund request that has not been honored and your busy asking me to send another
https://themeforest.net/refund_requests/b9117be6-a962-4764-afcf-781034138705?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemailREQUEST ID b9117be6-a962-4764-afcf-781034138705
As we see the request was submitted on July 17, 2021. Kindly reply to the comment of Customer Care Manager there, and they will provide you with the further steps.
what comment are ypu talking about? I need my money back and this is the last time am asking. stop holding people hostage for a product that doesn’t fully work and with pathetic support. Do you actually think that if your stuff worked well i would issue a refund request? GET ME my money back and stop wasting my time going back and forth
I sent a refund request and after 24 hours no one has got back to me, and you still state that you have the best support?
Kindly reply to your Refund request b9117be6-a962-4764-afcf-781034138705. There is no message from you since 17 July. After that, the Customer Care Manager will send you the further steps.
There is no comment am seeing about the refund request i made, all i want is a refund of my money and not being asked to read left and right because am already frustrated and tired of your nonsense, Get me my money back, that’s the only language i want to speak. Failure to do i will still go ahead and dispute the transaction atealst i have given you time and explained myself. You wont win by tossing me around with your pathetic support
and dont create lies about your ticket , my last message states ” Hi Guys, after going back and forth with your team about issues with the theme, i have decided not to use your theme and therefore iam asking for a refund of my money.
I bought a new theme that i will be using for my website and i ask that you revoke my license with me as i dont need your theme any more.
Hoping for your corporation into this matter.
Thanks”
We really appreciate our customers, and do our best to provide with the proper assistance. We regret that our support with the theme installation and editing did not satisfy your expectations. We forwarded your reply to Customer Care Manager. Kindly reply further comments directly in the ticket request in order to speed up the process.
Dear,
The issue is not working well with the last update of woocommerce, please update.
I bought two themes, where I add the license? or the theme is multisite?
Thank you
Hello!
Thank you for reaching us out! Please kindly contact our tech team https://zemez.ticksy.com/submit/#100011792 and we will gladly assist you. As for the theme license, please kindly check this page https://zemez.ticksy.com/submit/#100011792.
With respect, Zemez team!
The correct link is https://themeforest.net/licenses/standard
Hi, how are you ? I would like to know if I can edit EVERYTHING with Elementor, or if there is another constructor besides.
Hello!
Thank you for contacting us!
This theme was produced for Elementor editor so that everything can be edited only with Elementor.
With best regards, Zemez team.
This is an amzing theme but it is too heavey. The page takes too long to load. Kindly publish a guideline how to make it fast. (Perhaps not loading the unneccassry plugins/scripts etc.)
Dear Customer,
Thank you very much for contacting us and your feedback! We’re really happy that you like our theme, but unfortunately, we don’t have any guideline how to make it fast.
Please, kingly contact us at https://zemez.ticksy.com/submit/#100011792 and our techs will help if you have any problems.
Beast Wishes!
Because the page runs so slow? I have problems because when loading the page it is too slow, and people see this and leave my site.
Hello!
Thank you for your query! Please kindly submit a ticket at https://zemez.ticksy.com/submit/#100011792 and Support representative will gladly help you out.
Best regards, ,Zemez team
How to switch the shop page from 3 columns to 4 columns
Hi! You need to open shop page in the customizer http://prntscr.com/l70obf , find Wocommerce options – Product Catalog and enter number of products in one row http://prntscr.com/l70otf
Can u look ticket 1741802 
Hi! Yes sure, we will contact you back via ticket system
Can u contact faster guys? Im waiting 6 hour’s on one step… Im know its cheap theme but please check inbox.
Dear Customer,
Our Support team replied to your ticket. Please kindly check it.
Best regards, Zemez team
Hi there,
on my demo site I have installed a purchased Elementor Pro but when ever I start to edit the homepage it with elementor it gives me 404 error can you please let me know why is that?
http://www.muizzain.co.uk/Demo/tshirt/Hi! Please submit the request in our ticket system zemez.ticksy.com Thank you
Still no reply yet
We are checking the issue now, and you will get the answer via the ticksy. Thank you for been patient
Your support it very lazy please reply me here,
On your site we can see the error Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1852140928 bytes) in /home/muizzain/public_html/Demo/tshirt/wp-content/plugins/lumise/core/includes/database.php on line 1471
Allowed memory size – is the error at the hosting site, you need to contact your hosting provider and ask to add more memory to your space
HOW?
Anybody home? hell O Support are you there?
This Plugin lumise has been removed from my list of browser pleases resew.
Hi there any update on my issue
THIS THEME IS FULL OF ERRORS AND YOUR GUYS HAVE NO TIME TO FIX THOSE.
You replied Just now Few pages likhe about us are working but not all.
You replied 1 minute ago This Plugin lumise has been removed from my list of browser pleases resew.
You replied 5 hours ago I have all the hosting info let me know how?
You replied 9 hours ago Just let me know what to do.
You replied 9 hours ago But I dont see that error Felix replied 10 hours ago Dear Customer
368On your site we can see the error Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1852140928 bytes) in /home/muizzain/public_html/Demo/tshirt/wp-content/plugins/lumise/core/includes/database.php on line 1471
Allowed memory size – is the error at the hosting site, you need to contact your hosting provider and ask to add more memory to your space
Like
You started the conversation 2 days ago on Sunday at 12:53am Hi there,
http://www.muizzain.co.uk/Demo/tshirt http://www.muizzain.co.uk/Demo/tshirt/wp-adminUser: Administr
Pass: Admin@
I have purchased lifetime Elementor Pro plugin but when i add it in the site then some of the page shows 505 error when you edit the page with elementor can you please fix that?
Dear customer,
First, let us thank you for providing the detailed explanation of the issue. We sincerely apologize for the temporary inconveniences.
Our team is struggling to assist all the clients. It’s important for us to create only the HQ products, and we guarantee the quality of the themes made by our team at all times.
Unfortunately, in some cases there might be issues, that do not depend on the theme that’s used, and the products that are included in it.
The lack of the server’s memory (as happend in this case) is one of such cases, that can’t be predicted in any way. The amount of server’s memory impacts greatly the performance as well as the ability to use the product.
The documentation for the SolosShopy theme (Introduction block) states in the requirements that the server has to have at least 64Mb memory limit per process (the recommended limit is 128Mb).
Also, in the Elementor System Info block in the Dashboard you can see the recommended memory limit in WordPress Environment block and check, if the value you have suits, or you need to increase the memory limit.
Please, note, that the memory limit on the server you’re using is set to the lower value, and in order to make the theme work it is needed to increase the memory limit (it can be done manually in case you’ve got access to FTP and can edit ‘wp-config’ file) or you can contact your server provider’s support team to do it for you.
In both cases, the memory limit will be increased and the theme will be working properly with all the products included into it.
Please, note, that it’s always important at all times to pay attention to documentation, server’s requirements and general recommendations.
Again, we apologize for the temporary inconveniences. Our team has no means to know the server’s settings and details in each individual case. Please, pay attention to the memory limit set for your server.
SolosShopy theme is made with care and thought of our team’s clients. But, in order to use the product, it is imperative to follow the requirements and documentation.
Please, increase the server’s memory limit and check if it fits the limit recommended in the theme’s documentation. It should solve the issue.
With best wishes, Zemez team
PHP version: 7.2.10 WordPress memory limit: 256 MB PHP post max size: 128 MB PHP time limit: 60 PHP max input vars: 1000 MySQL version: 5.5.5-10.2.17-MariaDB Max upload size: 128 MB
What else you need let me know you said my plugin lumise was creating problem so i removed it, memory? now all fixed let me know what else you need?
we are unable to edit some pages like homepage using elementor it shows 503
Dear customer,
You have provided the general information, but it is the lack of memory set in WordPress environment that causes the issue. Please, check it out in Elementor > System Info in your website’s Dashboard: http://prntscr.com/l4bnum – here is the screenshot showing where to look for the memory limit. You will probably see the memory limit set to value lower than the recommended one. This is the value you have to increase in order for the theme to work correctly.
Hoping this will help!
Zemez team
i just purchased your theme but the demo data is not installing please help Ticket #1712694
Hi! Thank you, we will answer throw the ticket system
is this theme still working? im concerned because since march dont have updates
i reall cant understand why the same theme is costing 114 on template monster and here 29. https://www.templatemonster.com/demo/69594.html?_ga=2.181664162.421957245.1535573258-1661338790.1528222836 .... Does it has anything different? For me is exactly the same
Hello!
Please take our sincerely apologize for the long delay and the temporary inconvenience! We will update the theme soon. Template Monster and ThemeForest are different marketplaces.
With respect, Zemez team!
or tou provide the code for activation
We are using Elementor Free version in our themes. Thank you for the question
hi sir,elementor page builder is free version or premium version
Hi ! We are using Elementor Free version in our themes
the theme is freezing up on the plugin install and the ticket page is not working i need help. 911!!! have to show this tomorrow
TICKET #1649482
can i have a refund
Hi! We are really sorry you have issues with the theme. We can help you with the installation. Please add your admin login details via the ticket. Thank you
i did a test in gtmetrix and its very low not high score as you say ?!!
The following template includes lots of additional plugins and features to provide such functionality. We would recommend you to use additional plugins like WP Total Cache, Autoptimize to speed up your website.
hy admin, i find some problem, why i cannot edit the general setting>logo and favicon. its can be change
Dear customer,
Please, submit a ticket at https://zemez.ticksy.com/submit/#100011792 our help desk in order to get help with this issue. We’ll be glad to assist
Best regards
i bought the theme, i installed everything okay but the email from the form and woocommerce are sending but not being delivered, the emails work when send from the webmail-which makes me thing the error is on the website side. please assist
Hi! Please submit your request via https://zemez.ticksy.com/submit Our technicians will gladly check your issue closely.
+1 for Child Theme – thanks
Hi! It’s a pleasure. Have a nice day!
after I downloaded the theme and uploaded it to my wordpress themes and activated it, this message appeared: “Fatal error: Uncaught Error: Call to undefined function solosshopy_posts_list_class() in /home/rosewa5/luminosals.com/wp-content/themes/solosshopy_theme/index.php:25 Stack trace: #0 /home/rosewa5/luminosals.com/wp-includes/template-loader.php(74): include() #1 /home/rosewa5/luminosals.com/wp-blog-header.php(19): require_once(’/home/rosewa5/l…’) #2 /home/rosewa5/luminosals.com/index.php(17): require(’/home/rosewa5/l…’) #3 {main} thrown in /home/rosewa5/luminosals.com/wp-content/themes/solosshopy_theme/index.php on line 25” I don’t know what to do
Thank you for your comment. Please note that we can provide support only via our online help-desk: https://jetimpex.ticksy.com/submit/ (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you with the best solution. Thanks 
This page isn’t working jetimpex.ticksy.com is currently unable to handle this request.
Thanks, theme is working now.
Thank you!
