9 Reviews
I paid a developer to install thing to look just like the demo. After the theme was install properly the site slowed down horribly. I contacted go daddy they ran a GTmetrix report to determine the reason the site was slow. I contacted the theme author for support they told to deactivated plugs I was using etc. I sent all this information to my developer again and paid a second time. He made the change the site grade was B and Yslow was still an E. Very Slow. 13 second loading time. I contacted go daddy again the ran a bug report and found bugs in the theme. The developer review the report and told that it was so many bugs in the theme to continue with the project. Please refund my money. I have screen shots of all of this documented. I am buying another theme that doesnt have bugs. I am very disappointed
Author response
Dear Customer,
We're sorry for the inconvenience you faced while using our theme But it works as described in our documentation. In case if you need our assistance and guidance in handling with its functionality, please contact our support https://zemez.ticksy.com/submit/#100011792 and our techs will gladly assist you. In case you want to get your money back, please, make a request here: https://themeforest.net/refund_requests/new , and it will be fulfilled.
With best regards,
Zemez team!
Difficult to implement a different design.
Issues with sliders and image resizing
Author response
Dear Customer,
please accept our apologies for inconvenience you faced.We'll try to customize the the work of the theme. You can contact our team any time you have problems here https://zemez.ticksy.com/submit/#100011792
Best Wishes!
DO NOT BUY THIS THEME. Demo Site Installation issues are well known going back 8mths and yet this theme is still available for purchase.
Support is extremely slow. Don't waste your money!!
Author response
Dear Customer,
we are really sorry that you're dissatisfied with our theme. In case if you have any questions or difficulties, please feel free to submit a ticket at https://zemez.ticksy.com/submit/#100011792 and we'll be glad to assist you with all the issues.
Best regards, Zemez team
does not work and the author provides no assistance. i need my money back
Author response
Dear Customer,
Please accept our apologies for the inconvenience you faced with the theme!
Our team is ready to help you with the installation and other issues you need assistance with. Please kindly submit a ticket at https://zemez.ticksy.com/ and our representative will contact you back shortly.
Hoping to hear from you soon!
Best Regards from Zemez team
The theme is buggy. After installing and reinstalling 6 times, it breaks when I try to get to customize and background. Limited documentation too.
Author response
Thank You for the feedback.
Our team really works hard to make the themes easy to use and customize, but still there might be problems from the client's side, which sometimes we can't predict.
Please, submit a ticket at https://zemez.ticksy.com/submit/#100011792
and our skilled support team will gladly help You in detecting and fixing the issue. It's important for us to fix the problem as well as help You customize the site and answer all of Your questions, as the documentation contains only the basic information on how to install and use the theme.
Please, feel free to submit a ticket at our help desk. Looking forward to Your reply.
Best regards
by DMRX 6 years ago
Revising an earlier review of 1 star after finally getting this theme working without any support available and limited documentation. The theme looks nice and is usable once you get the install to work properly. There are a lot of bugs with this theme though and it seems like the hooks w elementor are buggy and will break the layout by completely erasing it. Duplicating or cloning pages will also break the layouts and headers which is frustrating. Once you get it working and work your way around the bugs it is a decent theme for the price.
Author response
Dear Customer,
please accept our apologies for all the inconveniences you faced with our theme! We constantly work on detecting bugs and fixing them. If you have any questions or need any assistance, please feel free to submit your tickets at https://zemez.ticksy.com/submit/#100011792 and we'll be glad to help.
Best regards, Zemez team
beautifull :)
Author response
Thank you so much!
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