Discussion on Solustrid - Factory & Industrial Business WordPress Theme

Discussion on Solustrid - Factory & Industrial Business WordPress Theme

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62 comments found.

Hello, I would like to ask a question before purchasing. Which multilingual plugins is the theme compatible with? Thank you!

You need to use wpml Thank you

please check my ticket,and reply me how to fix the problem?

Hi

I replied to your ticket please check it.

We were offline as our office time was closed which is why it took time to reply.

Thank you, SmartDataSoft Team

Hi. For information for other people.

I’ve now a problem of right image with this theme and this img : https://smartdemowp.com/solustrid/2019/03/28/industrial-project-solutions/

BE CAREFULL !

What is the solution SmartDataSoft ?!?

Hi

You have to change that image from the widgets https://prnt.sc/iAHF4bLPyVC4

Thank you, SmartDataSoft Team

Yes And ? When you sell a theme, you sell right picture into ? no ? Today i’ve receve a note form PicRights. You resolve the buisness with him ?

Hi

The image is not for your use we are sorry about that we only sell the theme code not the images, they are not included and you are not suppose to use them.

Thank you, SmartDataSoft Team

Hello,

Is it safe to update theme to latest WordPress and all plugins bundled within theme?

Thanks. Is there any documentation on how to update theme and plugins? I am using your child theme so I hope none of the data will be lost with update.

I have followed that but I can’t update Solustrid Core and Revolution Slider.

Hello

I am trying to import the theme but getting an error (demo import error), can you please help me with this. Thanks

I tried to raise a ticket but I cannot, the ticket is not moving to next step when I added the purchase code.

https://support.smartdatasoft.com

Please update all themes and plugin. And set configuration of all php settings and then try. If you need support in that case extended the support time and open ticket Thank you

Hi, I just downloaded the theme to use on another project because the previous client rejected the design. How do I use the purchase code for another project? I have uninstalled it on the other domain and purchase another theme for that. But purchase code still says “This licence active in Another Site”. Please help! previous domain is cyrusengineers.com please check to confirm.

Hi,

Just deactivating the license would do the work. But as you have uninstalled the site without deactivating the license from the old site.

I have removed the old licence from testing site. Now you can active the license to your new site.

Thank you, Asif Mahmud, SmartDataSoft Support Team

Thank you for your response Asif. I am getting two errors - Error: OK (200) while trying to import demo data and also -

Deprecated: Required parameter $endpoint follows optional parameter $args in /home2/standite/public_html/wp-content/plugins/solustrid-core/breadcrumb-navxt/class.bcn_rest_controller.php on line 64

I get this error when I click on any link. Has anything changed that I need to do now? I didn’t encounter this initially.

Hi,

As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.

Click Here To Create Support Ticket on SmartDataSoft suport system

Thank you, Asif Mahmud, SmartDataSoft Support Team

license not activating. please check ticket

Hi umar

We’ve replied your ticket please check it

We have deleted the license from your old site

Now you can activate the license in your new site.

Thank You

SmartDataSoft Team

thanks. after importing demo data. all images are showing as blurred. how can i fix this?

Changelog?

Hi, How do i change the name about the top bad. Right now it says – C73 Ringer House Lane. How do i change it?

Hi. i read Envato’s support policy before purchasing items. This is not a “technical issue”, this is an issue which your theme has. All this while when i purchased and uploaded the theme, it works well. I never asked for any technical help. But when i decide to change the header to header 4, there are areas whereby there is no way to change or edit it. it does not state in you online document help on how to edit it also.

I have also seen other customers requesting “how to remove 123..from breadcrumbs”, all you guys answer is “please send support a msg”.

Dont you think that issue should have been solved? As in, take out “123” for good so that no other customers will need to write in and request for that?

It is Sunday now and no reply has came back on these issues…

Hi, We have already released an update of the theme with a fixed. And the current version of our theme is 1.7, which version of the theme are you using? The fixed theme is already released. Please update your theme and the 123 issues will be gone.
Thank you, SmartDataSoft Team

Thank you. Will upgrade theme now. And how do i change the words at the top bar? Please see Header 4. I want to change the Icons and the words “call us now”.

I need assistance with removing “123” from about, services etc.

Hi, I have replied your email and fixed your problem in your site please check it and let us know. Thank you, SmartDataSoft Team

Presale Question: Some users in reviews said that you can’t really edit pages, it’s a WYSWYG deal, Is it true?

The issue sometimes causes because of the server issue. if you google the error code mentioned in the review then you will see that the error causes clearly because of the users site server issue. Hope you understand. Thank You, SmartDataSoft Team

Is there a way to manual import demo? My php isn’t updated so the import plugin wont do it.

Sorry there is no manual system your PHP version must need 7.0+ above thank you

Hi, I have opened a ticket but no response in almost 2 days.

Hi, please I need help with the “About” page. It’s scattered.

I also need to remove the “123” on the headers in front of the About Us, Services, Contact and other pages. I look forward to your prompt response.

Please where can I find the service pages?

I also have an error on the single services page on the left widget.

Regards.

Hi, we are really sorry for your inconveniences. We were away on account of the national holiday. Now that we are back and now I am working on your site currently and will soon give you and update about your site in the ticket you already opened and thank you for patiently waiting for us. We really appreciate that. SmartDataSoft Team

Thank you for your response but the site is more scattered now! About Us, Services, Our Approach is completely scattered can you please fix????!!!

I have managed to fix the pages. Please where are the services pages. I need to edit the services.

How to set LATIN EXT so we can use UTF-8 Open Sans? Tried to submite ticket to support, but i guess old site is registered ..

Please open ticket in our support system . They can guide you

well .. after two months, UTF-8 is still not showing charset – waiting for your reply for 5 days now on support ticket. I’m afraid my support will stop (6 months) – i. pretty sure i will ask for a refund before

Please check your ticket we’ve replied to your ticket. Thank you, SmartDataSoft Team

emm .. 123 in front of every page title?! :) https://prnt.sc/yjr4fu

Hi, where can I deactivate old site? We are building on new domain. Thank you

perfect .. worked .. thank you

hmm .. this is not like demo .. i guess :) https://www.gregorjev.net/km/

reinstall did the trick ;)

Hi, I’m looking to add an element in the demo to a new page but can’t seem to find what its called in the documentation. Is there a glossery or index of the theme elements anywhere?

Please check our documentation. Or open ticket in https://support.smartdatasoft.com Thank you

Any chances to use Services also for products? .. Would be perfect to have categories for services .. then we would be able to separate services and products … any other idea for adding products – no e-shop

Hello, you need to do that with customization. Right now it is not possible in our theme. Thank you

Hello, I deactive the code of the theme I bought. When I activated it again later, it said this code is being used on another site. Your system has an error!

Please check i have remove old site Thank you

When will you update your theme to work with PHP 7.4 ? The current version gives errors: Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 342

Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 345

We don’t have PHP 8. we only have PHP 7.4. Where can I send you access to fix it ? No one in your system has yet responded to Ticket #28799 (https://support.smartdatasoft.com/support/ticket/28799)!

Our team will answer you our support tourn around time is 24hours saturday is our weekend.

THank you

Your service fixed an error in the header, but now The elementor plugin you use doesn’t work. Asks you to put it in safe mode and find an error in the code. When will your support team make our website work on your theme ?

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