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Hello, I would like to ask a question before purchasing. Which multilingual plugins is the theme compatible with? Thank you!
You need to use wpml
please check my ticket,and reply me how to fix the problem?
I replied to your ticket please check it.
We were offline as our office time was closed which is why it took time to reply.
Thank you, SmartDataSoft Team
Hi. For information for other people.
BE CAREFULL !
What is the solution SmartDataSoft ?!?
You have to change that image from the widgets https://prnt.sc/iAHF4bLPyVC4
Yes And ? When you sell a theme, you sell right picture into ? no ?
Today i’ve receve a note form PicRights. You resolve the buisness with him ?
The image is not for your use we are sorry about that we only sell the theme code not the images, they are not included and you are not suppose to use them.
Is it safe to update theme to latest WordPress and all plugins bundled within theme?
After update you can update plugin if licence is activated
Thanks. Is there any documentation on how to update theme and plugins? I am using your child theme so I hope none of the data will be lost with update.
No data will remain same https://smartdatasoft.com/docs/solustrid-factory-industrial-business-wordpress-theme/knowledge-base/how-to-update-theme/
I have followed that but I can’t update Solustrid Core and Revolution Slider.
I am trying to import the theme but getting an error (demo import error), can you please help me with this. Thanks
I tried to raise a ticket but I cannot, the ticket is not moving to next step when I added the purchase code.
Please update all themes and plugin. And set configuration of all php settings and then try. If you need support in that case extended the support time and open ticket
Hi, I just downloaded the theme to use on another project because the previous client rejected the design. How do I use the purchase code for another project? I have uninstalled it on the other domain and purchase another theme for that. But purchase code still says “This licence active in Another Site”. Please help! previous domain is cyrusengineers.com please check to confirm.
Just deactivating the license would do the work. But as you have uninstalled the site without deactivating the license from the old site.
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Thank you for your response Asif. I am getting two errors
- Error: OK (200) while trying to import demo data and also -
Deprecated: Required parameter $endpoint follows optional parameter $args in /home2/standite/public_html/wp-content/plugins/solustrid-core/breadcrumb-navxt/class.bcn_rest_controller.php on line 64
I get this error when I click on any link. Has anything changed that I need to do now? I didn’t encounter this initially.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
license not activating. please check ticket
We’ve replied your ticket please check it
We have deleted the license from your old site
Now you can activate the license in your new site.
thanks. after importing demo data. all images are showing as blurred. how can i fix this?
Hi, How do i change the name about the top bad. Right now it says – C73 Ringer House Lane. How do i change it?
You can change the top bar of the theme from the “solustrid option >> header settings” https://i.imgur.com/yWrekCd.png >> https://i.imgur.com/zHuHjVg.png
Thank you, SmartDataSoft team
Thank you. I looked at the images and tried it. It changes the Bottom part but not the top of the Header Location.
Just as – where can i change the “call us today” words?
I am using header 4
Any update on this? I need a fix asap.
Please open ticket in our support system ,our team will help you, comment section is for pre-sale question answer.
You can use loco to translate string
My support has finished. What am i supposed to do then?
Hi, can someone please HELP? how do i change the top bar Icon and words of “Call Us Today” and “Location”??
This happens only when i use header 4…
And how do i remove the “123” at the page titles?
Please extend your support and open ticket in our support system our team will answer you Sunday.
Today is our independent day and tomorrow is our weekend.
I have provided your comment to our support team they will answer you Sunday
You DONT expect customers to be cheated like this right? There is an issue with your theme and you ask them to extend support? Come on. Making a complaint about this.
Hello, you can check envato support policy, after theme purchase you will got 6 month support, after 6 month you need to extended your support to got technical help via support system.
Secondly, if their is any big, after client inform us, we will investigate and release a update.
As you inform us inside our vacation, that is why we are unable to check.
You may missed my message that I have informed my support team ,they will answer Sunday when our office open
Thank you to understand the things clearly.
Hi. i read Envato’s support policy before purchasing items. This is not a “technical issue”, this is an issue which your theme has. All this while when i purchased and uploaded the theme, it works well. I never asked for any technical help. But when i decide to change the header to header 4, there are areas whereby there is no way to change or edit it. it does not state in you online document help on how to edit it also.
I have also seen other customers requesting “how to remove 123..from breadcrumbs”, all you guys answer is “please send support a msg”.
Dont you think that issue should have been solved? As in, take out “123” for good so that no other customers will need to write in and request for that?
It is Sunday now and no reply has came back on these issues…
We have already released an update of the theme with a fixed. And the current version of our theme is 1.7, which version of the theme are you using? The fixed theme is already released. Please update your theme and the 123 issues will be gone. Thank you, SmartDataSoft Team
Thank you. Will upgrade theme now. And how do i change the words at the top bar? Please see Header 4. I want to change the Icons and the words “call us now”.
I need assistance with removing “123” from about, services etc.
Hi, I have replied your email and fixed your problem in your site please check it and let us know. Thank you, SmartDataSoft Team
Presale Question: Some users in reviews said that you can’t really edit pages, it’s a WYSWYG deal, Is it true?
The issue sometimes causes because of the server issue. if you google the error code mentioned in the review then you will see that the error causes clearly because of the users site server issue. Hope you understand. Thank You, SmartDataSoft Team
Is there a way to manual import demo? My php isn’t updated so the import plugin wont do it.
Sorry there is no manual system your PHP version must need 7.0+ above
Hi, I have opened a ticket but no response in almost 2 days.
Hi, please I need help with the “About” page. It’s scattered.
I also need to remove the “123” on the headers in front of the About Us, Services, Contact and other pages. I look forward to your prompt response.
Please where can I find the service pages?
I also have an error on the single services page on the left widget.
Hi, we are really sorry for your inconveniences. We were away on account of the national holiday. Now that we are back and now I am working on your site currently and will soon give you and update about your site in the ticket you already opened and thank you for patiently waiting for us. We really appreciate that. SmartDataSoft Team
Thank you for your response but the site is more scattered now! About Us, Services, Our Approach is completely scattered can you please fix????!!!
I have managed to fix the pages. Please where are the services pages. I need to edit the services.
How to set LATIN EXT so we can use UTF-8 Open Sans? Tried to submite ticket to support, but i guess old site is registered ..
Please open ticket in our support system . They can guide you
well .. after two months, UTF-8 is still not showing charset – waiting for your reply for 5 days now on support ticket. I’m afraid my support will stop (6 months) – i. pretty sure i will ask for a refund before
Please check your ticket we’ve replied to your ticket. Thank you, SmartDataSoft Team
emm .. 123 in front of every page title?! https://prnt.sc/yjr4fu
Hi, where can I deactivate old site? We are building on new domain. Thank you
You can deactivate from your installation then it allow to activate in new domains.
Or contact our support system if you delete the site without deactivate.
at Envato registratin it says “This purchase code is already registered with another user”
I think you register in your site site.i have remove the register site you can check
perfect .. worked .. thank you
hmm .. this is not like demo .. i guess https://www.gregorjev.net/km/
reinstall did the trick
Hi, I’m looking to add an element in the demo to a new page but can’t seem to find what its called in the documentation. Is there a glossery or index of the theme elements anywhere?
Please check our documentation.
Or open ticket in https://support.smartdatasoft.com
Any chances to use Services also for products? .. Would be perfect to have categories for services .. then we would be able to separate services and products … any other idea for adding products – no e-shop
Hello, you need to do that with customization. Right now it is not possible in our theme.
Hello, I deactive the code of the theme I bought. When I activated it again later, it said this code is being used on another site. Your system has an error!
Please check i have remove old site
When will you update your theme to work with PHP 7.4 ? The current version gives errors: Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 342
Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 345
Thank you for notify us. Please use PHP 7.3 or open ticket our support team will help you. We are working in new update for PHP 8.
We can’t use PHP 7.3 and 7.2 because our hoster doesn’t allow it. What do I need to fix in your code ? We can give you access to our site with your template installed ! We are looking for official annual support from You. And we need the template to work under PHP 7.4
You will got support from us till your support time exists. We are working for PHP 8 update. Soon we will release. If you give access. Our team will fix in Sunday
We don’t have PHP 8. we only have PHP 7.4. Where can I send you access to fix it ?
No one in your system has yet responded to Ticket #28799 (https://support.smartdatasoft.com/support/ticket/28799)!
Our team will answer you our support tourn around time is 24hours saturday is our weekend.
Your service fixed an error in the header, but now The elementor plugin you use doesn’t work. Asks you to put it in safe mode and find an error in the code. When will your support team make our website work on your theme ?
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