please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.
And then in the “Get support” page open a ticket and explain your issues.
I’ve got an issue with the images on my shop. For some reason the images are showing up rotated, both in the thumbnail and product picture, but if you click to enlarge the image it´s rightly rotated. Anyone els got this issue? or know know to fix it?
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/
I did that this morning, how long to you think it will take for response? Was planning on launching the site this week.
Usually 24hrs, but with the last update of Woo Commerce a lot of customers opened a ticket yesterday Please be patient. thanks
Hi Sara, will you post some update to your customers when the updated version of the Sommerce theme is ready to go? Heard horrible things about woo 2.1.
I’m sorry, we know the compatibility problems with Woocommerce 2.1 and we are working to solve it asap and release a temporary fix in these days!
If you want download the previous version of Woocommerce, this is the link.
Please be patient,
Why has it been over 6 days with no update to the theme, it has broken many websites… what is the ETA for the updated theme ????
As explained, we are working very hard on this. We have 20+ themes and Woo Commerce send updates every day, we made the theme for woo commerce 2.1 and then they released woo commerce 2.1.1, and then the 2.1.2… and in each update they change something and we have to work again on all our themes. Is like a nightmare for us.
Thanks i do understand woocommerce should be taking every caution to not break compatibility.. i feel sorry for you…
I agree menkom…reverting back to an older version of woocommerce only works if the database was not updated. Ours was and no one has been able to place an order for days now. Costing us a lot of $$. Don’t want to have to drop this theme,,,but it is getting ridiculous now.
So…Got an email about the update…however this update is still not compatible with the new version of woocommerce correct? It seems the “fix” was just to revert the theme to the prior woocommerce version?
The update we released make the theme compatible with the last version of Woo Commerce.
Yes… I’m very sorry but now for fix the problem I start to looking for another theme. This is really bad, but in some ways I have to solve. Shame because this theme has allowed me to work well. I hope yours developper find a quick solution. VERY quick.
I’m trying to find excuses to my customers to wait for update
Come on! That your service has always been great!
Ok…I saw that some themes have started to update … I understand the hard work and look forward to the update!
We are currently working on the update. We already released the update for some themes and we are working just now on Room09, Cheope and Sommerce
GREAT!!!! Thanks a lot for the hard work…. I hope for you the best!!!!
Hi Guys, If you did accidental upgrade the i recommend you downgrade, but its not easy you will need to restore from a back of both files and also DB before the update happened, thankfully we are back up and running until this issue is resolved and working with latest version then we will update the theme. Im actually angry with WooCommerce because minor update should not be breaking compatibility we should all email WooCommerce and express our concerns.
Is not the first time that this happen, the last year they sent an update and a lot of customers lost sales and money. Usually we suggest to UPDATE the plugin after 1 month, to be sure the theme is compatible and they fixed all the minor bugs.
Good idea i think i will do that from now on…
I got an update notification what has it actually fixed ? there is no update in your changelog on the description please ?????
Just updated the changelog
I just received an email that you have updated the theme. You are wonderful! Saturday at 17 pm … work non-stop. I have now finished making updates and the previous version has ruined my permalinks, deleted images of the categories, busted all the settings woocommerce, BUT … Now I restored everything and WORKS perfectly. What can I say? Good Sunday to all staff!!!! GRAZIE INFINITE
Grazie a te, siamo felici di leggere finalmente un feedback positivo
I downloaded the new release, and it broke the theme just as it had before, There was also a warning of the theme having an outdated version of woocommerce. I had to revert to an older version yet again, and re-add the shortcut pages. Hesitant to try it again.
How do you align the labels of the widgets with the content in the “home page featured product sidebar”? The featured products are centered, but the labels are flush left.
I purchased the theme 2 years ago but never used it. So now i want to use it and i just only want to know if this theme is responsive or not.
Yes, but the responsive design is not 100% optimized, this is an older theme..
Do you have an update on this theme, I bought this 2 weeks ago and I cant use it. Yes I can downgrade but I want to use the new version of Woo… Please release a fix for the theme!
We already updated the theme, you can download again and update it thanks
Thank you, I have updated and it is working fine.
Glad to read this thanks
This theme is working well with WP 3.8. Very nice theme.
Can you link me to some standard simple shortcodes like adding feature products and such? I found the video on how to do it, but I can’t find the shortcode to copy. Thanks in advance.
We include all the shortcodes in the written documentation. Open the documentation folder and open the shortcodes.html file on your browser.
Sara, on a different topic. Have you ever heard of a case where 1/2 of my main menu just disappeared? I hit refresh when I was moving the menus around and they just disappeared. The data is still there, but i have to compile the menu again.
Sara, it’s taking quite long for my ticket to be answered.
I know. But we are working very hard on the support desk. With the woo commerce updates we have a lot of customers that need our help and we have to update all our themes. please be patient… thank you very much.
Ok, thanks for replying.
Please provide me the ticket number so i can check
I’m a little confused. At this point I have a 2.1 Woocommerce update notification. Is it safe now to update my Woocommerce if I have the latest Sommerce 2.7?
Yes, but please try the update on a local or test installation because some users still have minor issues. Thanks
can we have portfolio page with this
No, I’m sorry.
How can I make the Slogan larger?
Hello, I’m looking at your themes for WooCommerce. Can you tell me the main differences in Sommerce and Cheope?
Sommerce is an older theme so we not included some new features availables on Cheope (like sliders and so on). Cheope is a 1170pixel theme, Sommerce 960pixel. Cheope has a better theme options panel
I’d like to manually update the files of the latest version, however I cant seem to find the folders you specify:
No help, ok…. thanks for your time!
I’m sorry but i just reported your question to my developer and he not understand what do you mean
Ok thanks, I want to update the files via ftp as I have a lot of custom code in the php. So I want to locate the files you’ve updated and overwrite. However I cant seem to locate some of the files you specify…I wonder if you could help.
You can’t find this files because are new files we added for the first time in the last update. So you have just to copy this files in the folders
Can I asked what the * in sommerce-child/woocommerce/* signifies? Is it all of the files?
Yes, is the folder
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