Great Theme 2 issues. Service page is incomplete http://evgroup.elitevivant.net/index.php/pages/services/ and I don’t want the side bar on the about page how do I turn this off http://evgroup.elitevivant.net/index.php/pages/about-us-2/
Thank you for purchasing my item. Could you please open a support ticket at https://withemes.ticksy.com/ with the credentials so we can know what’s going on with your site?
Mobile menu is always open. Can you please tell me how to fix it so it’s closed when visiting the page on mobile devices? Thank you. http://wotmarine.com/new/
Thank you for purchasing my item. Could you please open a new support ticket at https://withemes.ticksy.com/ so we can help you better
Hello install the template and when I install the latest version of WooCommerce submenu disappears????
We’re running Sonata with latest version of WooCommerce without errors. Could you please open a ticket at https://withemes.ticksy.com/ with your login credentials? We’ll help you to inspect the problem.
We are using the Sonata Theme and have opted to make our posts the homepage, however we can’t seem to find where to customize the homepage title once we do this. Right now it just says Blog>
We want to customize that with an actual title instead of just “Blog”. Can you please direct us to where we can do this?
Thank you so much!
Thank you for purchasing my item. The easiest way to modify blog title is opening /sonata/index.php file and edit this line:
$title = __('Blog','wi');
$title = __('Your desired name','wi');
Hope this helps,
Perfect, thank you so much!!
Hello! I’m so happy about the theme.
Just I wanted to know if it’s possible to change the language of PREVIOUS PROJECT or NEXT PROJECT on the porfolio pages, to translate to spanish.
Thank You very much
Hi. I’m on the go so I can not answer your question. Could you please open a support ticket at https://withemes.ticksy.com
Our staffs are willing to help you out.
Home page is not like as I saw in demo. Can you help me to set home page as same as in demo
Hi chandandev. Thank you for puchasing my item. Could you please check & follow instructions in the documentation included in the download package?
Hello! I’m loving this theme, quick question.
I have a set of buttons on the front page that are automatically set to align left, is there a way to align a group of buttons centered? When I put the alignment within the generated code, the buttons don’t center together rather they stack and centered on top of each other.
I want the buttons to be centered, so when the screen is smaller or larger (responsive) the buttons are always centered.
Please try this way: Put button shortcodes adjacently like this:
[button]Button 1[/button] [button]Button 2[/button]
And do not enter a new line after a shortcode.
If this doesn’t work, let show me the site I’ll take a look help you further.
Show Toolbar when viewing site option is not checked but the toolbar still shows. I’ve tried several plugins to hide it and it still shows. Please advise.
If you were talking about the topbar (with callout and social icons), you can hide it in Theme Options > Topbar
If you were talking about the admin bar, you can use this plugin.
The entire Sidebar has stopped working. None of the widgets work. No new plugins installed/activated. I need resolved ASAP for launch.
Please check your ticket here.
Hi Cuong! I saw the ticket. The sidebar and widgets display; however, the widgets and links in the sidebar do NOT work. None of the links are clickable. Please advise.
I’ve fixed your site by some custom CSS. Your links weren’t clickable because of CSS of your plugins.
You can see custom css at Theme Options > General > Custom CSS
There is an update for Revolution Slider. There team says it needs to be updated through the theme since it was included. Currently, video is not working for one of my sliders. How do I get Revolution Slider updated for my site?
I apologize for the delay on your response.
Slider Revolution has been updated to latest version 126.96.36.199 in latest Sonata 1.5.1. You can update the Sonata theme, you’ll see a notice to update Slider Revolution plugin.
Let us know if the video still doesn’t work for you after upgrading.
Kind Regards, Cuong Tran
I’m getting fail message due to the them already being installed. Please advise.
Loaded the files via FTP and don’t see a change. Please advise.
I see you’re running Sonata 1.5, that’s why RevSlider is still old version. However, I’ve helped you to install RevSlider v188.8.131.52 on your site.
The Instagram icon in the footer is deprecating the URL and causing it to go to an incorrect page. It does not match the URL in the header. We need this corrected.
May I have your site URL please? For me Instagram icon is still working well & consistently both footer & header.
Got it fixed.
We have the date set for March 8th for the countdown but it’s showing up wrong on homepage. Code used below:
[countdown time=”2018-3-8” /]
Received a ticket message that something needed to be fixed in the code 5 days ago.
When can we expect an update? This is a major part of our site.
Issue fixed. We also fixed it in the developing version and will be fixed in the next update.
howdy alot of the pages on your live demo including the the shortcodes pages is popping up with “Error establishing a database connection”
would like to see the shortcode list along with the icon list
Thank you greenfan320 for your notice. I’ve restart database system and those pages are available now.
Thank you once again!
The demo site is still broken.
Thank you for your notice. We’ve migrated demo site to a better hosting. The demo site is now live & stable.
Please provide a link to the demo site or shortcode documentation. The list is no longer accessible. We need to make some updates. Thanks!
Sorry for this. The demo site is now live.
- Cuong Tran
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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