347 comments found.
salve per resettare la licenza per un altro sito come posso averlo ? gia mi sono registrato sul sito heldesk
Buongiorno, certo no problem, di solito è vietato ma vedo che avete acquistato un altro dei ns. temi quindi è praticamente un cambio di uso.
come on guys im trying to reach the support, forgot the password, ok did everything even create a new account with another email but nothing comes to my email as confirmation or lost password, please give me support
Hello, we traced your license key and purchase code ending in “8a11” but couldn’t indeed find a linked account. Please email us at support@qantumthemes.com and include your helpdesk email and purchase code, mention the login issue and we will send you a new password.
Sorry for the delay, we have an overwhelming amount of requests today…
Hola, tengo una duda, sabes que cuando hago clic de una página a otra, la música se interrumpe (se detiene) cuando voy a la nueva página y comienza a reproducirse nuevamente cuando se carga la nueva página, hay forma de que el reproductor quede continuo y no de esos saltos, puesto que mi idea es que la estación de radio que tengo no se corte la transmisión. ayuda por favor
Hola, sí, este tema funciona así: restaura el estado de reproducción después de un cambio de página, para evitar el uso de “carga de página Ajax”. Otros de nuestros temas usan ajax mientras que Sonik usa cookies, esto permite una mayor compatibilidad con complementos externos que quizás quieras usar, pero la música puede tener un pequeño espacio en el cambio de página.
La verdad que lo principal era que la música no se cortara mientras este en navegación el usuario, estuve mirando el tema Onair2: Radio Station WordPress Theme With Non-Stop Music Player, hay una forma de poder cambiar el tema y yo cancelar la diferencia ?
¡Por supuesto, sin problemas!
1) Compra el tema deseado (por ejemplo, para música, Vice, OnAir2 o Kentha (para radios también necesitas el complemento KenthaRadio https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress – tema-para-agregar-estación-de-radio-y-programar-funcionalidad/21878366)
2) Una vez que compre el nuevo tema, abra una solicitud de reembolso
https://themeforest.net/refund_requests/new3) Especifique “cambio de producto” en el motivo. e IMPORTANTE: ingrese el código de compra del nuevo tema comprado, para que podamos aprobar el reembolso de inmediato.
Atención: para aprobarlo, el tema Sonik también debe estar eliminado de su instalación actual.
Este complemento es solo para el tema Kentha?
https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress – tema-para-agregar-estación-de-radio-y-programar-funcionalidad/21878366)lo otro, para el reembolso, como procede, me refiero a que donde se efectúa la devolución?
Sì, Kentha Radio es solo para Kentha. La devolución se solicita con el enlace que proporcioné en la respuesta anterior, en el punto 2.
Hi,
Does this theme have the feature to allow subscribers to make their own posts? I want to design a live music gig listing website and allow musicians to upload (post) their upcoming concerts and new music and bio etc.
Thanks.
No, sorry, there isn’t such function, but you could for instance make a form using Contact Form 7, and manually enter the data in the website, which is way safer. Regards
Hola, compre hace unos días el producto, pero cambie la url de mi dominio, desactive mi antigua url, pero al activar el tema en mi nueva URL no me deja activar el producto, y al tratar de solicitar soporte por la pagina https://www.qantumthemes.com/helpdesk/ me dice que El código de compra no es válido.
Ayuda !!!!!
hola, veo que solo estaba una instalacion de prueba, asi que hemos podido reemitir el codigo y ahora le va a funcionar en la nueva web. Saludos
Hi, i have used the onair theme in the past and now i want to buy for a project the sonik, i have twoi questions about it. first is that in any device i am trying to see the live preview in mozilla sonik isnt working only on chrome, is this something permanent or no? and second i know think maybe that sonik is a older than onair theme, just asking if u stopped to update it or somenthing? is it compatible with the latest wordpress version? thank u
Hi, I saw we had an old preloader option enabled which was giving problem with Firefox and it was disabled. please try now, it’s solved and opening fine. Thanks also for your kind notification, regards Igor
Superb, so im assuming there isnt any problem with the theme on updates or anything else? right thank u and have a nice day
Also does this theme has what the ONAIR has? meaning that in the main demo or tripleview that i like i see that the player stops while im changing pages? is it possible the player never stops? thank u again
Hi, the 2 themes are very very different, also, onair2 uses Elementor while Sonik doesn’t. The SOnik design is very different as well. I would suggest watching the demos carefully to choose what better fits your needs, it’s hard to make a full list of comparison among the 2.
Sonik is more for musicians and djs though… than radio stations.
yes i understood that its not that much for radio stations but for this project the hometripleviwew is what i need, i dont need a comparison, just asking if the player can continue to play while u changing pages and what builder Sonik use?
yes the player can continue to play, but works on a different system> in sonik it uses cookies to resume the play state. It uses WPBakery backend editor.
superb, thank u once again
I’m trying to get support with the purchase code, but it’s not working anymore. It says the purchase code is not valid. I can’t even see my old ticket in my account anymore because it also asks for the purchase code. How can I use the support now? Should still have 4 months left
hi! It seems there was some issue on the Envato API, I was just able to add your purchase code back again right now:
https://capture.dropbox.com/hSOxCnyvQVU6vEtlSorry for the problem, Regards
Thanks for the fast response!
Hello,
Ever since I did the latest theme update, the only page that loads is the homepage. If you click on any other link either in Navigation or on the homepage, it just returns a black page with a X in the top right corner: https://www.thedarknesslive.com/
Please could you advise? Everything is updated on the site and running PHP7.4.
Any help appreciated please!
Lauren
Hi, it seems your site contains outdated plugins, you should disable all of the plugins, then update and activate the ones required by the theme.
If you need further support, please make sure to extend your service since it’s expired. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportThanks
Hello
All the plugins are up to date (and were at the initial time of writing). I don´t think it can be that. The only one not updated is VC, when I tried uploading the newest version of VC, it totally broke the site.
I have also tried updating permalinks but that hasn´t worked either.
I would renew the support but it is worrying how this glitch seems to be continuous and also that it seems to not support the latest version of VC?
Are you able to take a look?
Hello Laurena and thanks for contacting us. Your support period expired and i can’t provide support. You can extend the service from the page “downloads” of your Envato account.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportOnce renewed we will promptly provide our support for your website. Please find here the helpdesk:
https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/?swcfpc=1regards
Can these Woocommerce templates be updated please?
sonik/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1,
sonik/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1,
Hello! They changed only a class name on the html to add the possibility to specify a custom css class, there is no technical change affecting functionality or security. We will update them very soon but there isn’t any urgent reason for this, the site is still safe and functional.
Thank you
Hello, Polygon decoration stopped working after theme update. Could you help please?
Hello dear nadiabouleka, your support stopped in 2017 so i’m unable to troubleshoot your issue, but if you renew the service we will be happy the help you out with this.
On my side I just tested it on 3 installations and everything is working fine.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportOnce you extend the support you can contact us via PM or helpdesk
https://www.qantumthemes.com/helpdesk/forums/forum/sonik/ https://themeforest.net/user/qantumthemesBest regards
What is the font used for the word “SONIK”?
Hi Seth, it was designed from scratch, is not a regular font. regards
Thank you
Really like this theme but will it be updated to be compatible with PHP 8.0, 8.2? It is buggy unless using PHP 7.4. Also I tried to register on the support site and it is telling me invalid key.
Actually this this theme seems buggy on PHP 7.4 as well (Woocommerce shop breaks). What PHP version does this theme work with?
Hi, you shouldn’t have any issue on both php version. What is exactly the issue?
I got several errors like the ones below until I went all the way back down to PHP 7.4:
2023/01/22 13:49:02 [error] 23759#23759: *3579 FastCGI sent in stderr: “PHP message: PHP Warning: Undefined array key 2832 in /home/www-data/radiopromote/wp-includes/nav-menu-template.php on line 211” while reading upstream, client: 146.19.24.230, server: 52.45.251.120, request: “GET /_profiler/phpinfo HTTP/1.1”, upstream: “fastcgi://unix:/run/php/php8.2-fpm.sock:”, host: “52.45.251.120”
Undefined array key “HTTP_USER_AGENT” in /home/www-data/radiopromote/wp-content/themes/sonik/functions.php on line 299” while reading upstream, client: 24.46.238.100, server: 52.45.251.120, request: “GET / HTTP/1.1”, upstream: “fastcgi://unix:/run/php/php8.2-fpm.sock:”, host: “52.45.251.120”
2023/01/21 15:43:32 [error] 23759#23759: *1790 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught TypeError: Unsupported operand types: string + int in /home/www-data/radiopromote/wp-content/themes/sonik/part-chart-compact.php:29 Stack trace: #0 /home/www-data/radiopromote/wp-includes/template.php(785): require() #1 /home/www-data/radiopromote/wp-includes/template.php(718): load_template() #2 /home/www-data/radiopromote/wp-includes/general-template.php(204): locate_template() #3 /home/www-data/radiopromote/wp-content/plugins/qt-extensions-suite/widgets/qt-widget-chart.php(94): get_template_part() #4 /home/www-data/radiopromote/wp-includes/class-wp-widget.php(394): qantumthemes_Charts_Widget->widget() #5 /home/www-data/radiopromote/wp-includes/widgets.php(835): WP_Widget->display_callback() #6 /home/www-data/radiopromote/wp-content/themes/sonik/sidebar.php(13): dynamic_sidebar() #7 /home/www-data/radiopromote/wp-includes/template.php(783): require_once(’...’) #8 /home/www-data/radiopromote/wp-includes/template.php(718): load_template() #9 /home/www-data/r” while reading upstream, client: 66.220.169.69, server: 52.45.251.120, request: “GET /shop-old/ HTTP/1.1”, upstream: “fastcgi://unix:/run/php/php8.2-fpm.sock:”, host: “52.45.251.120”, referrer: “http://52.45.251.120/parties-of-the-season/shop/”
Thanks for the log. It looks like the site is installed on a testing environment on IP 52.45.251.120 in folder www-data/radiopromote
and some PHP settings are not “normal” for a production site, causing the aforementioned issues.
If you want, please send over your wordpress access via email and we can quickly fix this to avoid this issue. You can send us an email at support@qantumthemes.com
thanks
I don’t think that’s the issue. The errors are complaining about the code, not the environment. The PHP settings are what I use for both dev and production for many many wordpress sites. I run the same settings on my production site as well with other themes without issues. Like I said the errors go away when I use a lower PHP version. Also I am using PHP 8.2 with your PRO.RADIO theme (on the same server) and it works fine. Is the SONIK theme demo running on PHP 8 or 8.2?
Seems to be working with PHP 8.2 now since I’m using the “Main” version of the theme. The problems occurred when I was using the “Radio” version.
Well, the version itself is not descriptive of the environment itself. That’s why WordPress itself has a full page talking about PHP settings
https://make.wordpress.org/hosting/handbook/server-environment/I’m totally sure of what caused the issue and can 100% help avoiding it whatever PHP version you’re running (after 7.2) so if you still have any issue, please feel free to send over your WP login via email or contact us to support@qantumthemes.com for more support with this.
Best regards Igor
I would like to know if it’s possible to remove the demo data plugin from being mandaroty. Like remove it from the alert and for QT Server Check. Thanks.
That’s not possible, sorry, you can uninstall them anyway, not a problem. The notification will stay btw, because too many people were hiding the notification and complaining that they didn’t see it, so we made it fixed. Since those plugins don’t make your site heavier, I’d suggest to just keep them there…
In the alternative, our tech support can made a small code modification for you in order to hide them.
Hello, I hope you’re keeping well. Has this theme been abandoned? There haven’t been any substantial updates for a long time… Also there’s still no elementor support. Are you going to give us an update that will make this theme competitive with other new themes. I did like this theme but I must say, it is a bit outdated now. I hope you will consider offering an update soon, thanks in advance.
Hi, the theme was not abandoned, it’s maintained perfectly functional. No new functions are being added since Envato cutted drastically the promotional budget causing a significative drop in sales, meaning there is no budget to add new big features.
Oh, that makes sense. Thanks for the clarification. I do have one your other themes which is regularly updated. I may try another theme from your development team. Keep well, cheers 
We recently pushed some big updates for Kentha and for Vice, they are newer than Sonik and you may find some interesting features there
Can you theme play private soundcloud tracks? If not is something doable? Thanks
That’s not possible sir, our theme doesn’t provide tools to bypass the security measures of an external service…
We are talking here for my own Soundcloud music tracks that will be hidden as private tracks. Thanks
Thanks for the details, anyhow the ownership of the account doesn’t affect this, unless you set the tracks as public.
By the way you can simply upload the samples to your website directly, in mp3, and skip the SoundCloud embedding.
Thanks
Hello, i buy yesterday Sonik but just find out htat not have ajax ispossible to get a refund? I will like to try Kentha.
Hello, yes this theme doesn’t have ajax page load. Since is not a theme feature and is not mentioned anywhere, that’s not a theme defect that could justify a refund, but if you wish to get any other of our themes that have this option, like Kentha or Vice, then no problem since this would be just a theme change.
In this case, after purchasing one of our other themes, you can open a request for a refund, and indicate “theme change” as reason, and please make sure to add the purchase code of the new theme in the request. it will be approved immediately.
The link is here: https://help.market.envato.com/hc/en-us/requests/new
Our themes with ajax page load:
https://themeforest.net/item/kentha-visionary-music-wordpress-theme/21148850 https://themeforest.net/item/vice-music-band-dj-and-radio-wordpress-theme/10067870 https://themeforest.net/item/onair2-radio-station-wordpress-theme/19340714Let me know please if you need any further help with this, regards
Thanks so much, I will stay will this theme, finally like it, I already own ONAIR theme that is amazing. Will be nice if you can make available a radio plugging addon for Zonik that help tp expand the radio side of this great theme, in the same way you do already with Kentha. Thanks for a great work.
Hi! I don’t know Zonik, if I look for it I only get pictures of Sonic the headgehog… do you have any link to see what it is ?
Oh maybe you meant for Sonik? not sure if is a streaming service that I don’t know yet…
I cannot contact support because they won’t let you sign up with an outlook email, that has been my personal email for years why can’t I use it here. WP Bakery does not allow the drag and drop editing with this theme, it moves slow and if I can’t get support soon I will just request a refund.
Hi, don’t worry we can fix this. Please email us to support@qantumthemes.com and provide your purchase code and username of the helpdesk (or desired one) we will manually activate your account.
Also, this theme allows drag and drop editing, but with the backend editor, not frontend editor.
Hi, congratulations, your theme seems very nice. Before buying it, I’d like to have an info concerning the Audio player cause I cannot see that from the samples.
Let’s imagine being on the page of ARTIST 01. I would like to show his latest release (i.e. ALBUM 01) on his page, ready to be listened, followed by the cover photo of his previous albums (from the same artist, not from other artists). For Example, ALBUM 02 and ALBUM 03. When I click on the cover photo of the ALBUM 02, it will replace the position of ALBUM 01 (showing all titles and ready to be listened) while ALBUM 01 would go down in the album list together with ALBUM 03. While doing that, I should be able to keep staying on the page of ARTIST 1 and read his biography or watch his photos while listening to his music. Is that possible? Thank you in advance.
Hi, our theme doesn’t do this, sorry. It works as in the demos…
We do have another theme that allows to listen all of the artist albums from the artist page: Kentha
https://qantumthemes.xyz/kentha/demo1/artist/kenny-bass/You can click on the Albums tab and from there you can click Play for each album, or simply add them to the playlist.
I been trying to get demo data to install for hours, for some reason i can not create radio channels geting 404 error
Hello! If you need support, you need to please contact us via helpdesk using a valid support service
https://www.qantumthemes.com/helpdesk/We will be happy to login into your website and do anything is required till completing the demo import.
best regards
Greetings, I bought yesterday and I require a help from support. I already left a ticket
Thank you so much
Hello, tickets are answered within 8 work hours. We are based in Europe, GMT + 1
