Why isn’t it possible for me to pause the video on the home page, I’m using google chrome. Thanks in advance
We will need some information to I can check, so please use our forum to get help: http://www.jellythemes.com/support/
The Jellythemes support site seems to be down. It keeps timing out when I try to connect. Please confirm this is the case. I have existing issues and cannot get assistance.
Our forum still work good for me. Also, if you don’t have label “Purchase”, we will cannot provide any advices for you.
I have some issues with the contact form, it doesn’t support my native language (Hebrew) – When I send an email from website, I get it and it works but All I can see is question marks instead of letter/words. How can I fix that?
Also: If there is a file where I can edit what I see when I open the message sent from website. Right now it’s pretty much basic simple texts. I want to decorate it better.
Another thing, When message sent (After clicking the “Send message” button), The information filled is not been cleared, Only if I refresh the page it disappear.
Thanks for the help
and great website theme!
Somehow your system doesn’t ready my Envato Purchase Code.
Maybe I don’t have it or I can’t find it…
Used the Order ID # and also the Invoice # Non of them works.
How can I have the correct code?
We are so sorry for the inconvenience. Kindly send a message again via email: email@example.com with:
+ Subject: Need help + username in themeforest.
+ Email and Username register in our forum.
+ Purchased code.
Hi Loc, I have sent the email with all the information but I still can’t post on the forum, asks me for the code.
Please let me know,
Hi i love this template, an i need to know if i can put more than one player with different songs thanks
Unfortunately, it is very complex to do and maybe conflict with jquery.
I’m trying to install this theme to my WordPress, but it appears to be missing the style.css stylesheet. Here’s the exact message I receive when attempting to install:
“Installing Theme from uploaded file: themeforest-7432240-sonorama-onepage-music-template.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.”
What can I do?
This is HTML 5 template, it is not wordpress theme, so you cannot use it such as wordpress theme.
Half of this template doesn’t work properly and I can’t contact Jellytheme’s support to resolve them, so I just got jipped from my money. I hope my money makes you happy – This was the first template I’ve purchased, and will be the last. Please test your code before you put it up for sale, and at least make a small effort to support your products.
Please provide some issue you have in our template, because I don’t see any ticket from you in our forum.
You can contact with us via email: firstname.lastname@example.org.
We are so sorry for your inconvenience!
Hello – I purchased the wrong download, I actually wanted the wordpress download. Could you refund the $17 for this download? I sent an email to your support email address. Thank you.
This doesn’t work for me there is no sonorama.zip file in the download.
You had a misunderstanding, this is html template not wordpress theme. So it can’t use with WordPress.
is the sononrama theme support RTL?
Unfortunately, we don’t provide support for RTL. Also, it’s the html template.
If you need Sonorama WordPress, please check it at here: http://themeforest.net/item/sonorama-music-band-musician-wordpress-theme/7858119
Hello, I’ve just bought your one page Sonorama theme, but when i’m trying to upload it, it says;
Theme install failed.
What am i doing wrong? I’m not technical at all, please advise me how i make it work?
I think you had mistake, it’s html template not wordpress. So it’s impossible to work with WordPress.
You need purchase wordpress version instead.
What am I supposed to do with this?? I’ve just purchased and all I got was a zip file full of hundreds of little files… I thought I’d just receive one simple html code to put in a website?!
We’re here to help you, please use our support forum to get help: http://www.jellythemes.com/support/.
Hi, will you provide the code for multi level menu after I buy it?
The drop down menu not available in this template.
I have some problems with the contact form in Sonorama. In my language (German) we use umlauts such as ä, ö and ü. Unfortunately there are questionmarks and strange letters in the e-mails that were sent with the form. Is there a way to change the unicode to UTF-8 or change the form-engine to contact form 7?
You can change the default contact to contact form 7. Please purchase our theme then if you have any more further questions, please use our forum to get help: http://www.jellythemes.com/support/.
Also, this template version, not wordpress.
Hi is the contact form working, i saw some comments with problems in contactform on the html template thanks
It’s work good and other issues resolved in last version. Thank you for interested.
After downloading the project, I would like to play the pause button and play the part about the subject.
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
Item support doesn’t work – I get some foreign language saying this page is temporarily disabled. Anyway I have finished tweaking the template and have it live, only have 4 slider pics and it takes well over 30 seconds to load. What can I do to make the load time less, I have used all 72 DPI JPEG images and not even using audio embedded. Please advise why it takes so long to load http://adambarns.com/
The support system still work good for me and others, maybe you can try again?
Please submit your question again: https://jellythemes.ticksy.com/
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