Discussion on Soprano - Clean Multi-Concept WordPress Theme

Discussion on Soprano - Clean Multi-Concept WordPress Theme

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PuzzleThemes does not currently provide support for this item.

78 comments found.

I have a problem with the background video. From the Home Page my site is https://new.artelatam.org/ and it does not look the same as its demo. what should i configure?

Hi, we need the theme to run on php 8.0. Unfortunately it’s not working. Can you fix the issues?

Thanks a lot and greetings

Hi there, a client purchased this template, but we are having trouble with setting up the pages. It seems all the pages have to be edited on one page, rather than having the different pages set up and pulled together into one page. This makes it a nightmare changing and removing pages. You can’t just unpublish a page and have it disappear, you have to delete the entire section from the single page which has various pages within it. This also makes it very difficult to switch between header styles as you have to copy all the code from one page to another.

I have emailed a number of times with no reply. Is this how the theme was designed to be built?

Hi, I have purchased the soprano theme 1,5 years ago and I really happy about the design. Monday I was updating to the latest WP-version 5.6 – afterwards the demo-show of the frontend did not work properly or displayed just a blank site (site links, sliders , other features etc.). I had to downgrade Wordpress to version 5.3.2. Then every feature works again. That shows that the theme is not compatible with the new WP-version. Please could you provide with a real solution since using older WP-versions is not a long-term solution I guess . Looking forward to your reply. Best regards

I am interested in purchasing this theme. Is it a true one-page continuous scroll design? I see it mentioned in your tags, but I do not see it in any of the demos. Thank you.

Thanks :) I purchased the theme! I’ve imported the demo. How can I set up the one-page continuous scroll? I mean to have the menu items jump to that section of the main page. Thank you.

Hi. Thank you so much!

Please, write to our email puzzle.themes7@gmail.com, we will help you :)

Best regards

I’ve emailed twice, I hope to receive a reply soon. :)

when uploading it gives me an error that the link has expired

Hello, I would like to know if there’s a way to show the blog posts per category? Looking forward to your reply. Thank you!

Hi! Does this theme come with built-in child theme install?

Hello. Yes, sure!

Regards, PuzzleThemes.

Need Latest Update version for Wordpress 5.3 version

Hi,

Our theme is tested with 5.3 version of WordPress and our demo successfully runs this version.

Some errors may be caused by some outdated plugins or unsupported PHP version.

Best regards.

My support has just expired, but I’ve got the same problem in that I can’t update the general options tab in the theme settings – the button doesn’t work. You did say it would be fixed in a new update, but that hasn’t been done yet. Can you tell me how you fixed it last time so I can apply it again?

Hi,

Please send us a email through contact form in our ThemeForest profile – https://themeforest.net/user/PuzzleThemes

We will help you.

Best regards. PuzzleThemes team.

Hello,

How i can add more font on your list of general option fonts?

thx

Hey, No support ?

Hi,

The theme is supported. Please open a new ticket at https://puzzlethemes.ticksy.com/ and we will help you ASAP.

Please note that support is not provided through item comments.

Best regards. PuzzleThemes team.

Hi Support, i had create ticket for #2124643 and #2124318, please advice, urgently thanks

Hi guys, i still have few unanswered question on the ticket as well, waiting your reply

Why you delete my ticket? i had create the ticket again, need your assist on the Mailchimp setup

Try to update to the latest version but only 1.06 is downloaded and not 1.2 as changelog. Cant save the General settings, NOT WORKING!! What must I do?

I see other comment have the same problem. Some six month ago.Why do you not make the solution available so we do not need to wait for feedback?

Hi,

Please note that we have two WordPress versions of Soprano. One is wooCommerce-ready and the second is a regular. Version history are different for both of them.

Please create a new ticket on our support forum to get help.

Best regards. PuzzleThemes team.

I’ve raised a ticket about an issue that many people seem to have, but I’ve not heard back – can someone respond asap please? The ‘update’ button in the general theme settings doesn’t do anything and I need to update the settings!

Hi,

I’ve set priority mark for your ticket so it should be answered by the dev team ASAP.

Best regards. PuzzleThemes team.

Hi!

May I know what presets can I enter in WP Page Builder when I upload an image? The prompt for the input is this ‘Enter image size (Example: “thumbnail”, “medium”, “large”, “full” or other sizes defined by theme). Alternatively enter size in pixels (Example: 200×100 (Width x Height)).’

Right now, “thumbnail”, “medium”, “large”, “full” are not giving me the size I am hoping for.

Thanks!

I purchased this theme a while back with another account.

Hello. Sorry for long delay with answer.

You need to create request on our support board here: https://puzzlethemes.ticksy.com/ and we will help you ASAP.

PS: sorry for any inconveniences.

Regards, PuzzleThemes.

Hey,

Where i put the custom css?

For exemple if i want the title of service bigger

.sp-services-block .title h4 { font-size: 25px; margin-bottom: 1rem; }

thx

Hi,

Please open new ticket at our support forum: https://puzzlethemes.ticksy.com/ and our developers will help you!

Best regards. PuzzleThemes team.

Hi, i’m now using your theme but my license is expired so i’m writing there. There’s a problem with the option panel: when i click “update” nothing happens, can you help me?

Hi,

Please send us a message through contact form on our profile page – https://themeforest.net/user/puzzlethemes

We will send you the instructions in response.

Best regards.

hi, can i use “Advanced Custom Fields” plugin in other post type??? beacuse i not see the menu voice when i active this theme.

Hi,

Yes, you can, but it require some changes in theme code. Please open new ticket at our support forum: https://puzzlethemes.ticksy.com/ and our developers will help you!

Best regards. PuzzleThemes team.

Thx PuzzleThemes team, but opening a ticket requires to know the purchase code and the client I’m working for didn’t store it. Someone else developed the site and he’s not reachable anymore. Is there a location in code where I can read it? Something else I can take as a purchase proof I can find in site code?

Best regards

Hi,

Please send us a message through contact form on our profile page – https://themeforest.net/user/puzzlethemes

We will send you the instructions in response.

Best regards.

HI, i’ve problem with the “update” button on “General Option”: it doesn’t work! i press but it doen’t do anything, can you please help?

Hi,

Please open new ticket at our support forum: https://puzzlethemes.ticksy.com/ and our developers will help you!

Best regards. PuzzleThemes team.

hi guys,

just double checking – is the theme still supported?

but more important: is this theme 100% WPML compatible as you state in the FEATURES? I’m getting very BAD issues with the sp-portfolio slug…

Thanks

hi Roman

I’m still having this issue, it was not related to the permalink rules regeneration (please see the video I’m sending to you via private message in Envato)

Can you please have a look at it? It happens when you switch from ITA to ENG using WPML, and as the theme is WPML compatible, it shouldn’t be happening I suppose

thanks for having a look

PS: I’m writing here cause I don’t know how else to contact you, as this is what I’m getting:

This page isn’t working puzzlethemes.ticksy.com is currently unable to handle this request. HTTP ERROR 500

Hello!

The theme is still supported. Sometimes we’re having issues with our support desk, but unfortunately we can’t improve this in any way.

Comments here are generally for pre-sale questions, dev team only checks the ticket from ticksy.

Sorry for that inconvenience.

Best regards.

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