Discussion on Soprano - Clean Multi-Concept WordPress Theme

Discussion on Soprano - Clean Multi-Concept WordPress Theme

4.94 (33 ratings) 4.94 stars
Cart 688 sales

PuzzleThemes does not currently provide support for this item.

75 comments found.

hi, can i use “Advanced Custom Fields” plugin in other post type??? beacuse i not see the menu voice when i active this theme.

Hi,

Yes, you can, but it require some changes in theme code. Please open new ticket at our support forum: https://puzzlethemes.ticksy.com/ and our developers will help you!

Best regards. PuzzleThemes team.

Thx PuzzleThemes team, but opening a ticket requires to know the purchase code and the client I’m working for didn’t store it. Someone else developed the site and he’s not reachable anymore. Is there a location in code where I can read it? Something else I can take as a purchase proof I can find in site code?

Best regards

Hi,

Please send us a message through contact form on our profile page – https://themeforest.net/user/puzzlethemes

We will send you the instructions in response.

Best regards.

Hi, i’m now using your theme but my license is expired so i’m writing there. There’s a problem with the option panel: when i click “update” nothing happens, can you help me?

Hi,

Please send us a message through contact form on our profile page – https://themeforest.net/user/puzzlethemes

We will send you the instructions in response.

Best regards.

Hey,

Where i put the custom css?

For exemple if i want the title of service bigger

.sp-services-block .title h4 { font-size: 25px; margin-bottom: 1rem; }

thx

Hi,

Please open new ticket at our support forum: https://puzzlethemes.ticksy.com/ and our developers will help you!

Best regards. PuzzleThemes team.

Hi!

May I know what presets can I enter in WP Page Builder when I upload an image? The prompt for the input is this ‘Enter image size (Example: “thumbnail”, “medium”, “large”, “full” or other sizes defined by theme). Alternatively enter size in pixels (Example: 200×100 (Width x Height)).’

Right now, “thumbnail”, “medium”, “large”, “full” are not giving me the size I am hoping for.

Thanks!

I purchased this theme a while back with another account.

Hello. Sorry for long delay with answer.

You need to create request on our support board here: https://puzzlethemes.ticksy.com/ and we will help you ASAP.

PS: sorry for any inconveniences.

Regards, PuzzleThemes.

I’ve raised a ticket about an issue that many people seem to have, but I’ve not heard back – can someone respond asap please? The ‘update’ button in the general theme settings doesn’t do anything and I need to update the settings!

Hi,

I’ve set priority mark for your ticket so it should be answered by the dev team ASAP.

Best regards. PuzzleThemes team.

Try to update to the latest version but only 1.06 is downloaded and not 1.2 as changelog. Cant save the General settings, NOT WORKING!! What must I do?

I see other comment have the same problem. Some six month ago.Why do you not make the solution available so we do not need to wait for feedback?

Hi,

Please note that we have two WordPress versions of Soprano. One is wooCommerce-ready and the second is a regular. Version history are different for both of them.

Please create a new ticket on our support forum to get help.

Best regards. PuzzleThemes team.

Hi Support, i had create ticket for #2124643 and #2124318, please advice, urgently thanks

Hi guys, i still have few unanswered question on the ticket as well, waiting your reply

Why you delete my ticket? i had create the ticket again, need your assist on the Mailchimp setup

Solved.

Hello,

How i can add more font on your list of general option fonts?

thx

Hey, No support ?

Hi,

The theme is supported. Please open a new ticket at https://puzzlethemes.ticksy.com/ and we will help you ASAP.

Please note that support is not provided through item comments.

Best regards. PuzzleThemes team.

My support has just expired, but I’ve got the same problem in that I can’t update the general options tab in the theme settings – the button doesn’t work. You did say it would be fixed in a new update, but that hasn’t been done yet. Can you tell me how you fixed it last time so I can apply it again?

Hi,

Please send us a email through contact form in our ThemeForest profile – https://themeforest.net/user/PuzzleThemes

We will help you.

Best regards. PuzzleThemes team.

Need Latest Update version for Wordpress 5.3 version

Hi,

Our theme is tested with 5.3 version of WordPress and our demo successfully runs this version.

Some errors may be caused by some outdated plugins or unsupported PHP version.

Best regards.

Hi! Does this theme come with built-in child theme install?

Hello. Yes, sure!

Regards, PuzzleThemes.

Hello, I would like to know if there’s a way to show the blog posts per category? Looking forward to your reply. Thank you!

when uploading it gives me an error that the link has expired

I am interested in purchasing this theme. Is it a true one-page continuous scroll design? I see it mentioned in your tags, but I do not see it in any of the demos. Thank you.

Thanks :) I purchased the theme! I’ve imported the demo. How can I set up the one-page continuous scroll? I mean to have the menu items jump to that section of the main page. Thank you.

Hi. Thank you so much!

Please, write to our email puzzle.themes7@gmail.com, we will help you :)

Best regards

I’ve emailed twice, I hope to receive a reply soon. :)

Hi, I have purchased the soprano theme 1,5 years ago and I really happy about the design. Monday I was updating to the latest WP-version 5.6 – afterwards the demo-show of the frontend did not work properly or displayed just a blank site (site links, sliders , other features etc.). I had to downgrade Wordpress to version 5.3.2. Then every feature works again. That shows that the theme is not compatible with the new WP-version. Please could you provide with a real solution since using older WP-versions is not a long-term solution I guess . Looking forward to your reply. Best regards

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