88 comments found.
Can this be used for a single page website?
Hi, how do i import demo data. Its been a challenge trying to set it up.
Trying to activate clever mega menu. I get this error: Fatal error: Call to undefined function cvca_make_the_plugin_load_at_last_position() in /home/optiquesllc/public_html/wp-content/plugins/clever-vc-addon/src/helpers/vc.php on line 864
It’s stopping me from activating any other plug in now, they all get the same above message.
Please submit a ticket at http://support.zooextension.com for getting our support.
Kind regards
Hi, Do you ever get the demo content import procedure ever completed? I only import a few items …
Yes we do.
This theme comes with 1 click Demo importer feature. You can check the online document to see how it works.
Kind regards
Hi. We just purchased this theme, we are getting the following error when uploading to GoDaddy Hosting server:
Failed to open “C:\Users\Jermaine\AppData\Local\Temp\7zE0F224FE4\zoo-soul\inc\sample-data\home-12\screen.jpg” for reading Error: File transfer failed
Dear optiquesoptical,
1/ You need to download Soul 3.0.0 (zoo-soul.zip) and don’t use the older version (ri-soul) You should check the change log here http://doc.zootemplate.com/zoo-soul/#change-log
2/ Please say goodbye with GoDaddy Hosting. It’s terrible.
3/ If you can’t transfer file to your hosting server, then you must contact your hosting provider to asking their support. They will guide you how to do it.
4/ If you need any further assistance, please submit a ticket at http://support.zooextension.com for getting our support.
Kind regards, David
We did #1 already… \7zE0F224FE4\zoo-soul\
changelog link doesn’t f’ing work.
Dear Eloes,
Please check the change log here http://doc.zootemplate.com/zoo-soul/#change-log
Kind regards, David
Hello, first the live demos are not working…...next I have installed the demo for #1 and my home page shows this error…....can you help please?
Fatal error: Uncaught exception ‘Exception’ with message ‘Invalid product.’ in /home2/sourcery/public_html/dev/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:136 Stack trace: #0 /home2/sourcery/public_html/dev/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(147): WC_Product_Data_Store_CPT->read(Object(WC_Product)) #1 /home2/sourcery/public_html/dev/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(126): WC_Data_Store->read(Object(WC_Product)) #2 /home2/sourcery/public_html/dev/wp-content/plugins/rit-core/inc/shortcode/rit_product_id.php(49): WC_Product->__construct(‘1947’) #3 [internal function]: rit_shortcode_product_id(Array, ’’, ‘rit_product’) #4 /home2/sourcery/public_html/dev/wp-includes/shortcodes.php(345): call_user_func(‘rit_shortcode_p…’, Array, ’’, ‘rit_product’) #5 [internal function]: do_shortcode_tag(Array) #6 /home2/sourcery/public_html/dev/wp-includes/shortcodes.php(223): preg_replace_callback(’/\\[(\\[?)(rit_pr…’, ‘do_shor in /home2/sourcery/public_html/dev/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 136
Also have a ticket waiting marked urgent…..please advise.
Dear jamessavino1,
Thanks so much for purchased our theme. We are preparing to release the version 3.0.0 of Soul. That’s why you see that the demo not working.
Please submit a ticket at http://support.zooextension.com for getting our support. We will help you install the latest version 3.0.0 for your site.
What’s new?
- WordPress 4.8 Compatibility
- WooCommerce 3.x Compatibility
- Upgrade Visual Composer & Revolution Slider to latest version
IMPORTANT
- Soul 3.0.0 is completely rewritten from the ground up, so things will look a bit different than they do on your current site.
This could give you problems if you have done heavy customizations with CSS or if you are overriding templates in a Child Theme. We have tried to keep the theme as backward compatible as possible.
We’re really sorry if the upgrade gives you problems, but we really think you will love the new Soul.
You can always go back to version 2.x if there is too many problems with your current installation.
- Always take a backup before upgrading: Always take a backup of Theme Options and site when upgrading to a major new version!
What it mean:
We don’t support Soul 2.x any more. That being said, Soul 2.x won’t be updated (new features, bugs fixed, improvement) any more. If you are OK with your current Soul 2.x theme, you can use it. But without new features and skins from Soul 2.x. We strongly recommend you to move to Soul 2.x
There is no easy way to update Soul 2.x to Soul 3.x. Basically you should create new store with Soul 3.x
Kind regards, David
David when is 3X available? I just started this project…....
It will be released at the end of this week.
OK and will you please notify us?
Please go here https://themeforest.net/downloads and checked: Get notified by email if this item is updated
You will be received email notification when this item is updated.
OK, I have updated the theme to the new one but uninstalling the rit plugin has left a ton of broken code on my pages….do I reinstall it?
Yes, you must redo all things.
You should check the change log here http://doc.zootemplate.com/zoo-soul/#change-log
Kind regards, David
Woudl be helpful to explain how to make the demo pages load properly…..I have all old shortcode from last verison…...how can you load demo content to have it all look as your examples?
Soul 3.0.0 is completely rewritten from the ground up, so things will look a bit different than they do on your current site.
So you must redo all things.
Left more comments on Support, we upgraded the php and now it says invalid product after importing demo ….....very frustrating.
Please submit a ticket at http://support.zooextension.com for getting further support.
Kind regards
just for your information none of your live demos are working…
Dear bsurb,
Thanks so much for purchased our theme. We are preparing to release the version 3.0.0 of Soul. That’s why you see that the demo not working.
What’s new?
- WordPress 4.8 Compatibility - WooCommerce 3.x Compatibility - Upgrade Visual Composer & Revolution Slider to latest version
IMPORTANT
- Soul 3.0.0 is completely rewritten from the ground up, so things will look a bit different than they do on your current site.
This could give you problems if you have done heavy customizations with CSS or if you are overriding templates in a Child Theme. We have tried to keep the theme as backward compatible as possible.
We’re really sorry if the upgrade gives you problems, but we really think you will love the new Soul.
You can always go back to version 2.x if there is too many problems with your current installation.
- Always take a backup before upgrading: Always take a backup of Theme Options and site when upgrading to a major new version!
What it mean:
We don’t support Soul 2.x any more. That being said, Soul 2.x won’t be updated (new features, bugs fixed, improvement) any more. If you are OK with your current Soul 2.x theme, you can use it. But without new features and skins from Soul 2.x. We strongly recommend you to move to Soul 2.x
There is no easy way to update Soul 2.x to Soul 3.x. Basically you should create new store with Soul 3.x
Kind regards, David
Hi, a quick notice. All customers that got Product Filter for WooCommerce with this theme can now obtain a regular license here https://codecanyon.net/item/woocommerce-product-filter/8514038 as the theme doesn’t include this plugin anymore. New update, the Product Filter for WooCommerce version 6.4.2 is fully compatible with the WordPress 4.8.2 Thanks.
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trying to install the demo and it says PLEASE WAIT for over 30 minutes…. any ideas?
Hi, I bought your theme. Super frustrated wtih the menu. I noticed in the navigation in the primary menu that the links start from the left. Is there anyway we can align them to the right? I look forward to your recommendation.
Dear Sefwalter,
Thanks so much for purchased our theme. We much appreciate that.
Please kindly open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Hey, is there any way we can make the images on the landing page bigger? (zoom in closer). Also, is there a way to add a border around each product?
I’m having trouble getting the homepage content and the variety of home pages to show. I’ve opened a ticket but haven’t received a reply yet.
Thanks so much for purchased our theme. We much appreciate that.
If you have any issue, please kindly open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards,
Did you receive?
Hi, Im trying to import the demo content just as the instructions say, and its saying please wait for a longgggg time and never loads.. any suggestions? Trying to get home page 8 to load up just as your demo shows..
Dear Bsurb,
Thanks so much for using our theme. We much appreciate that.
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
ok i opened a ticket. thank you
Hey, wpbakery plugin is not loading and I keep getting this error
Warning: require_once(/home/nwlife/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /home/nwlife/public_html/wp-content/plugins/js_composer/js_composer.php on line 171 Fatal error: require_once(): Failed opening required ’/home/nwlife/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/nwlife/public_html/wp-content/plugins/js_composer/js_composer.php on line 171
Dear sefwalter,
Thanks so much for using our theme. We much appreciate that.
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
I have already. I need answers NOW. The WP Bakery Visual Composer isn’t working.
Hi, where can I find the demo files? Also, the execution procedure as well. Thanks!
Hi, looks like a great theme. I have one question though. we’re looking to make website and shop for cosmetics company which would need couple of categories on product details page. Currently I see “Description” and “Reviews”. Can I add some more boxes there? Like “Ingredients”, “How to use”, etc.?
Best regards, Vjekosav
Hi, Any way to delete the top left language switcher? Thank you
yes, it’s optional. So you can easy to remove it.
Kind regards
We have buy this theme but suddenly the home page is showing blank at the time of importing products.. Can you help us to solve the problem of home page?
Dear brainwaveadvertising
Thanks so much for purchased our theme and taking the time to contact us.
Please register a free account and create a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
We will help you solve it asap.
Kind regards, David
We have created one ticket with the issues.. Please solve ASAP.
