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Hi, We are having a lot of issues with poor page load times and it appears that the SoulMedic design theme is the main issue. I have attached screen shots of the latest Pingdom web speed test for your review: /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.25.59 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.26.44 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.28.42 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.28.56 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.30.33 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.30.54 pm.png

There seems to be a ‘Specify a Vary: Accept-Encoding header’ issue for a number of design theme items, how can this be corrected?

What other ways can the page load speed be improved significantly, without having to remove functionality or downgraded presentation? I’m not a coder so please consider that in your reply.

Also note I have deactivated a number of the plugins on my dashboard (ie Contact form 7 etc) but they still appear on the page load time report.

Your swift assistance and guidance with this issue would be greatly appreciated (note I purchased 1 year support when I purchased your theme).

Kind regards, Kerri

rsriram

rsriram Author Team

Hi Kerri,

Please ensure that you have the ”.htaccess” file, into the folder where your wp theme (site) has been located (like “public_html/.htaccess”).

Then, please consider adding the following lines of code to the .htaccess file., <IfModule mod_headers.c> <FilesMatch "\.(js|css|xml|gz)$"> Header append Vary: Accept-Encoding </FilesMatch> </IfModule>

Regards., DesignThemes Support.

Thank you for your response, I will try that. I have had some success changing the cache setting in the W3 Total Cache plugin as per your suggestions (iii).

You also mentioned to optimise all the images I have used on the site. I did that when I first set up the site through tinyjpg.com … is there a better way to optimise the images? A better online tool you could suggest?

Finally, I keep getting issues with using the Revolution Slider ie ‘Eliminate render-blocking JavaScript and CSS in above-the-fold content’. I have also copied the latest page speed analysis below ….

Eliminate render-blocking JavaScript and CSS in above-the-fold content Your page has 10 blocking script resources and 4 blocking CSS resources. This causes a delay in rendering your page.

None of the above-the-fold content on your page could be rendered without waiting for the following resources to load. Try to defer or asynchronously load blocking resources, or inline the critical portions of those resources directly in the HTML.

Remove render-blocking JavaScript:

http://www.homenurse.com.au/wp-content/cache/minify/000000/M9bPKixNLaoEAA.js http://www.homenurse.com.au/wp-includes/js/jquery/jquery-migrate.min.js http://www.homenurse.com.au/wp-content/cache/minify/000000/nZHBDcIwDEUXIonKgRFYABZIHbd1aZNgx0VsT3sCcUAlR1t-_nr6jQso1Mcy4IxiIDGaDn1RRnEyJC6Q1gs3iqO4ED4OzX5ivCvy0xbfip0pVqBbYl73FSh4TnpmDBeczMkebWOyhxuGGgPKV8qbA3VU9SGkqAUG_5_Ke_pNZd-jaZWmgPwRuqexbxRUSppN1nYieAE.js http://www.homenurse.com.au/wp-content/cache/minify/000000/M9TPSi0pSEzO1s_NTynNSS3WL89MSU8tKdZPzs8rSUwu0c3MS8tH4egmpuRm5gEA.js http://www.homenurse.com.au/wp-content/cache/minify/000000/M9TPSi0pSEzO1s_NTynNSS3WL8jIL8nPg1I6hvrJ-Xklicklumn5Rbm65vqZeck5pSlAdVlAVFiaWlSpB5LRy83MAwA.js http://www.homenurse.com.au/wp-content/cache/minify/000000/M9RPzs8rSUwu0U3LL8rVNdfPzEvOKU1JLdbPKtYvTi7KLCgpBgA.js http://s0.wp.com/wp-content/js/devicepx-jetpack.js http://www.homenurse.com.au/wp-content/cache/minify/000000/nY9BEoIwDEUvJK2w8D61BAi2SU1SHTi96LBwJ-P-vTf_t77EZmQeEzSBQloMo_qgCqZ-Vj8IkwH1LiOdWi_w0IQ9iC_1mjB-kfO9gizOJshQKsXJGXPSf8QN5lQNmT722SvXlKHftEFChifL7W3uqcxbl3CVpnMX1x1yBAwp_MT2bRW3M8blUBqCIo1H05qDmIDiCi8.js http://www.homenurse.com.au/wp-content/cache/minify/000000/M9Avzi_NyU1NyUzWTytKzE0tzy_K1s8q1i8oTcoBimUVlqYWVeoVFKWWlFQGZOSX5AMA.js http://www.homenurse.com.au/wp-content/cache/minify/000000/jY9LDoMwDAUvBJgFFyKJkUztJLVjPrcv7QWa7WieNG8GK86CiSJsugqeRV-wG1QP_LD97aj3JLhmwezD3OdnimhRC_MklHtX4TKmhNrrb9QOSvZXj26tyLDAWUeUgOkXtUAs8pxqo2Ll-8s-.js Optimize CSS Delivery of the following: http://www.homenurse.com.au/wp-content/cache/minify/000000/fY1BDgIxCEUvJDaz8jzIMB2SFpqWmsztxTExunFJeO_9Ja08JKvvXHkAWWfYGH12Hmns1p0siETj-7ws_7SGmeE-pazcTxFVKrqYvkQydSSHzXqFWxKlMj8LfpSz3giyWS4MqFgOF4rKGOxvbusRYV2DjMEWYXkwVGwDWplZ9DcbTPyuVfQJ.css http://www.homenurse.com.au/wp-content/cache/minify/000000/M9QvSi0rzslMSS3SLyhNyslM1k8sLk4tKdZPLi7WBzJKMvPSiwE.css http://www.homenurse.com.au/wp-content/cache/minify/000000/bY1REsIgEEMvVKXexCtgiVMssAxZ6vT20uoP6t9O8vJ2NJQaIpyfzESaCJsiUh3GryIXqG7XWVS6jroF9MniE80su6YQf4jdd5ekJ_sEG3eOPnVAAbMk-hXDxTyg2U7LsfrcLS1YGbxDMbneQttYEvr29vafd21tndPZ86ikaq76Ag.css http://fonts.googleapis.com/css?family=Noto+Sans:400,700,400italic,700italic

I love the Revolution slider feature, it was one of the main reasons I purchased the SoulMedic theme. Is there a way eliminate these issues without getting rid of the Revolution Slider feature. A better way for it to load??

Your assistance with these issues is greatly appreciated.

Kind regards, Kerri

rsriram

rsriram Author Team

Hi.,

1) For optimizing the images, please try some plugins which does that functionality.

2) Try to re-install the revolution slider plugin and check the issue once.

3) Regarding the other analysis, we will consider it in our future updates.

Regards., DesignThemes Support.

Hi, We are having a lot of issues with poor page load times and it appears that the SoulMedic design theme is the main issue. I have attached screen shots of the latest Pingdom web speed test for your review: /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.25.59 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.26.44 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.28.42 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.28.56 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.30.33 pm.png /Users/KerriDougan/Desktop/Screen Shot 2016-09-21 at 4.30.54 pm.png

There seems to be a ‘Specify a Vary: Accept-Encoding header’ issue for a number of design theme items, how can this be corrected?

What other ways can the page load speed be improved significantly, without having to remove functionality or downgraded presentation? I’m not a coder so please consider that in your reply.

Also note I have deactivated a number of the plugins on my dashboard (ie Contact form 7 etc) but they still appear on the page load time report.

Your swift assistance and guidance with this issue would be greatly appreciated (note I purchased 1 year support when I purchased your theme).

Kind regards, Kerri

rsriram

rsriram Author Team

Hi kerridougan,

please refer this link http://digiztal.blogspot.in/2014/05/how-to-specify-vary-accept-encoding.html

and Try these options.

i) Remove the unwanted images, plugins, etc.

ii) Optimize all the images that you have used in the theme.

iii) Use some cache plugins like wp super cache.

iv) Get a good hosting server for your website.

Regards., DesignThemes Support.

Hi. I need your help for the issues with my appointment form. After I changed the height for the textboxes using the following code:

input[type=”text”] { height: 10px; } input[type=”date”] { height: 10px; } input[type=”email”] { height: 10px; } input[type=”tel”] { height: 10px; }

the height of text boxes have been reduced. But the dropdown boxes become not tidy – there is an extra board under the arrow (Please check the appointment form in our website www.tcmcentre.com.au/appointments/).

Also, the text boxes are not clearly shown. The border look very dim/vague. How can I make the border sharper and clearer? Many thanks!

rsriram

rsriram Author Team

Hi,

1) You supposed to adjust the dropbox height also. So get into the option Dashboard > Soulmedic > Integration > Custom CSS > Enable Css > Yes > Pasted the below css code inside the text area > Save All.

.selection-box:after { height: auto !important; }

2) Get into the option Dashboard > Appearance > Soulmedic > Integration > > Custom CSS > Enable Css > Yes > Pasted the below css code inside the text area > Save All.

select, input { border: 5px solid #e3e3e3 !important; }

You can change the values as per your need.

timaca

timaca Purchased

Hello,

How may I have the latest release of the plugin “Responsive Styled Google Maps” because automatique download doesn’t work in my admin panel ?

Thank you

rsriram

rsriram Author Team

Hi.,

We have sent the latest Responsive Styled Google Maps – Wordpress Plugin files to your mail (service@timaca.fr). Please have a look.

Regards., DesignThemes Support.

timaca

timaca Purchased

Thank you !!!

rsriram

rsriram Author Team

Hi.,

Thank you.

If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

We’re looking for a great WP theme to list a number of local hospitals, not just one. Would it be that difficult to adjust this theme to support not just doctors but also multiple hospitals? Thank you very much!

rsriram

rsriram Author Team

Hi MarkB98,

This type of feature is not available in our theme. So please send your requirements with some reference theme links / clear description So that we can get a clear view and let you inform whether its possible or not.

Our reply is based on your requirement description and links of reference themes. So please explain clearly. After that let you inform our availability.

Regards., DesignThemes Support.

Hi, How can I add department to a page? Thanks!

So, Would be possible it will be on the right? Thanks

Hi.,

Please, Checkout the following Video – http://bit.ly/featured_template_ex_video After purchase our theme we will customize(Right) it for you.

Regards., DesignThemes Support.

The sub menus are broken once again on all major browsers except for FireFox. You already had this fixed after my last report but it seems the bug has returned.

Here’s a screenshot of your current demo site showing the bug:

https://www.dropbox.com/s/7p9gvptk6ki1lzj/soul-medic-the-sub-menu-broken-once-again.png?dl=0

The problem: there’s a gap appearing below in between the navigation and the sub navigation. As soon as you hover over the gap the sub menu will close, making it impossible to select a sub menu item.

Here’s the original bug report, maybe you are able to extract the bug fix from the fixed style sheets file you posted back then:

https://themeforest.net/comments/10232603

I know that my support has expired, but since I reported the bug while I still had support – and you reintroduced it when my support has run out, I hope you will still fix this asap.

Hi Mako,

Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to fix the issue.

@media screen and (-webkit-min-device-pixel-ratio:0) { 
.megamenu-child-container { top: 46px; }
#main-menu ul li.menu-item-simple-parent ul, #main-menu ul li.menu-item-language ul { top: 36px; }
}

We will definitely include this fix in our next version with many updates.

Regards., DesignThemes Support.

Thanks a lot for the fast fix! The sub navigation now works as expected.

Hi Mako,

OK, Thank you.

If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Is there a way for the phone number/email contact info to show at the top of the page in mobile view?

Hi jbolton1224.,

It seems that your support period has expired on 02/03/2016. Please renew the support so that we can continue. Please follow the instructions in the below knowledge base link for extending the theme support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

I don’t mind renewing my support for the solution. I just want to know if it is possible or not. If it is, I will happily renew my support.

Hi.,

Yes, It’s possible to show the phone number/email, contact info at the top of the page in mobile view.

Refer : http://prntscr.com/cy5rta

Please renew your support and get back to us with your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can fix the issue.

Regards., DesignThemes Support.

Hi, on the “Contact” page, in the “Contact Info” Section, I need to add a Mobile Number as well (below the phone number). How can I do that, please?

Hi brrainstormerr.,

Hi.,

It seems that your support has expired on 26/04/2016. Please renew the support and get back to us with the page link.

Regards., DesignThemes Support.

Hi Guys

Is it possible to position the logo on top of the main menu (and not be in the same row) in its own row and increase its size to say 900px X 161px? If so can you please send me the custom Code/CSS if its covered under support?

Here is an example of what I mean: https://drive.google.com/file/d/0B5V_YpAQhoGydDhrZXFhTFU4T0U/view?usp=sharing

Hi.,

You need to enable the custom css option first. Then only it reflects the changes in the front end. Now, we have enabled the option. Please have look.

Refer the screenshot: http://prntscr.com/d4ylty

Regards., DesignThemes Support.

Thanks its looking great.

Hi.,

OK, Thank you.

Let us know, if you find any issues in future.

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.

Regards., DesignThemes Support.

I was looking at the SoulMedic skins. Where would one go to modify the skins colors if the defaults aren’t quite what the client wants. The client wants #183A52 color for the menu boxes and #415E71 for the mouse over.

Hi.,

Kindly refer our knowledgebase link for how to customize/create a new skin http://wedesignthemes.com/support/knowledge-base/how-to-set-up-the-custom-skin/

Regards., DesignThemes Support.

Hi, since update to wp 4.6.4 the page builder does not work any more. Can you offer me a solution? we have installed a child-theme URL: http://www.dr-hoerl.at/

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us

Please update our theme with latest version to fix the issue. Please follow the instructions in the below knowledge base link for updating the theme.

http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

Regards., DesignThemes Support.

zengfuxu

zengfuxu Purchased

Hi. I am going to add a new post. But I am unable to set featured image to the post. I can select an image. But after clicked Set Featured Image button, it does not add the image to the post. Please help to fix this issue. Many thanks!

zengfuxu

zengfuxu Purchased

No! You can’t fix the first problem by simply disable the Shortcodes Ultimate plugin! That plugin has been working well. The problem is your new version 1.8.7 of Soulmedic theme! Now after you disabled Shortcodes Ultimate plugin, our website www.tcmcentre.com.au is not working! All shortcode are not working. You didn’t see that after you disabled the plugin as what you saw is from the cache!!! Please fix that as soon as possible as this affect our business.

I may have to restore our website from a backup as I know you can’t simply enable the Shortcodes Ultimate plugin.

zengfuxu

zengfuxu Purchased

The “Shortcode Ultimate” plugin came with the Soulmedic theme when I purchased the theme. It is functional with the theme features. It can’t be disabled!!! I tried that in my development environment. Also if I disable that plugin, add post and set featured images, and then re-enable the Shortcode Ultimate plugin, some of my webpages not working properly. For example, the google maps stopped working!

rsriram

rsriram Author Team

Hi zengfuxu.,

1) Since the “Ultimate Shortcodes” plugin was disabled the shortcodes of that plugin will not work. We have just re-enabled the plugin and the home page which was using its shortcodes is showing up. But the featured image problem will arise again. So you need to check this issue with the plugin support team.

2) The “Ultimate Shortcodes” plugin was the cause for the featured image that you have explained and we have got the same issue with many of our clients and that plugin was causing the issue. Also the “Ultimate Shortcodes” plugin does not come with our theme. We have not included it in any of our theme versions.

3) We have tested the google maps in a test page http://www.tcmcentre.com.au/testpage/ and it is showing up fine.

Regards., DesignThemes Support.

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