1680 comments found.
I want to know more, on how to make the mobile header responsive
Hi.,
You can adjust the responsiveness of the mobile menu by configuring the ‘Mobile Menu Breakpoint (px)’ option within the Megamenu shortcode. To assist you further, we’ve provided a short video below for your reference. Please review it and inform us of any additional requirements or issues.”
Please have a look: https://prnt.sc/3TVQenSGmdpX
Thank you!
Does this have an app?
Hi.,
Our templates can be used to make sites that are compatible with mobiles too. These are however not apps like the ones found on play store/app store. You can install a PWA plugin that we bundle and this will make the site as a progressive web app
We downloaded the latest version of the theme files so we could update the theme on our site but the core features plugin is missing from the downloads folder. Furthermore, the theme and core features plugin was relying on a deprecated version of jquery in order for the site not to break. We are hoping your latest release fixes the issue with the deprecated version. Regardless, we still need access to the core features plugin so we can update our site.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thank you. Credentials have been sent.
Hi Ngoldbergmft.,
Thanks for sharing your credentials with us.
We have replied to your email id kindly have a look.
Can’t post a support ticket because my purchase code can’t not be verified. Please help.
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Done thank you
Attention!! This version is not compatible with the wordpress last version.
Hi.,
Thank you for contacting us.
SoulMedic version 4.7 is fully compatible with WordPress 6.0.2
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi Nice Theme
I have some question for before buy this theme
1 – this theme have support any donation plugin and How is your support integrate that plugin ???
2 – this theme license support multiple subdomain for sample english.domain.com french.domain.com english..domain.com
Hi.,
1) Theme supports : https://wordpress.org/plugins/give/#:~:text=Description,online%20donations%2C%20starting%20for%20free.
2) Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a subdomain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Hello, good afternoon.
Contact because we have a client with a very old version of the SoulMedic template installed who wants to update the entire website. The version is 1.7
Contact because I would like to know if, given the jump between 1.7 and 4.7, we would have to proceed in a special way or in some order, whether to update Wordpress first, then plugins and finally template.
Can you tell me the process please so I can take it in mind?
Thank you.
Hi.,
We generally do not provide support for older version of the theme (version 1.7) and instead suggest that updating to the latest version of soulmedic will be best practice
Note: Old theme (3.4 and old version) users who like to switch to new version (4.7 of our soulmedic theme, need to use the theme in a fresh site only. The old theme datas cannot be used with the new version of the theme.
Hi again.
I don’t quite understand what is proposed in the answer and the update process to follow: “(4.7 of our soulmedic theme, need to use the theme in a fresh site only. The old theme datas cannot be used with the new version of the theme.” “The old theme datas cannot be used with the new version of the theme.”
Questions : 1) So, Have I to reinstall the web from the beginnin and add the current data in a new clear Wordpress with the new theme version? I can’t simply upload the new theme version by FTP and set it?
2) How is in my situation the way to update the theme and web?
Regards.
Hi galerna.,
1. Yes, you can install an updated theme in a new folder or subdomain. Once the theme got installed you can update the content as per your need. Everything will be fine you can change the domain to your current live domain.
2. Follow the article http://docs.wedesignthemes.com/dt_articles/steps-to-update-the-theme-old-version/, to update the theme to the newer version.
Let us know if you have any queries or issues. We are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
Hi again.
I have followed the update process indicated in the link: http://docs.wedesignthemes.com/dt_articles/steps-to-update-the-theme-old-version/, but I don’t know if I am understanding you correctly.
1) I have created a clone of the page for testing. 2) I have downloaded Soul Medic 4.7 and uploaded it to /themes renaming the old theme to souldmedic_old
3) Within the panel with Soul Medic 4.7 activated and updated Designthemes Core Features, when visiting the web it returns a critical error.
- As I have seen that the new theme requires WP Bakery, I installed the plugin but still, the content of the home and the rest of the pages do not look good.
What can be wrong? what’s the process to update the theme maintaining the content like is working now with Soul Medic 1.7
Thank you
Hi galerna.,
Sorry for the inconvenience. Kindly mail your cPanel, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
I just sent the access data to the FTP and to the admin panel clon.
I’ll be waiting you response.
Thank you very much.
Hi galerna.,
Thanks for sharing the credential with us. Will check and let you know the solution.
Regards., DesignThemes Support.
demo data import option not showing in wp-admin. how i can upload demo data in my website? Please help me
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Note : We have released New Soulmedic (4.6) version (demo contents using Visual composer), please do not upload the new version of soulmedic theme or plugin files to your existing Soulmedic old version ( old page builder demo contents), since the site will crash. If you need to continue with your old version, we have provided the old version soulmedic-old.zip (3.4) separately please use those files. If you need to go with the new visual composer version, you need to install it in a fresh site.
Hello,
DesignThemes Core Features Plugin can’t be updated. It is stucked with the 2.2 but 2.3 is required to work with last version of the theme.
I deleted the plugin and went to Appearence>Install plugins but I have this message:
Plugin not activated.
A higher version of DesignThemes Core Features Plugin is needed for this theme. Please update the plugin.
What should I do to update this plugin ? Thank you
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello There,
The last Wordpress platform update was June 15th. Are you planning on updating your theme? Also, do you update your theme according to the Wordpress platform updates or some other schedule?
Best Regards, Digital Chica
Hi.,
We are in the process of upgrading our theme so we will be able to provide you theme updates in few weeks.
Thank you, we look forward to help you!!..
Can this be use as a Doctor Appointment for various Doctor working in difference clinic and hospital
Hi.,
Thanks for the interest!!
Sorry, we do not have this feature.
Regards., DesignThemes Support.
Hello, I use the last soulmedic-old theme. How can I set or force the Lato font to be latin-extended? Polish diacritical marks are shown in a different font.
Regards, Dominik
Hi
Kindly let us know, exactly what font do you need for your website and send us the page link. It would be very well understandable if you note font-family like this, for example,
https://fonts.google.com/specimen/Lato#standard-stylesHi, Is lab report available in this plugin?
Hi.,
Sorry, We do not have this feature. Let us know any other queries.
Regards., DesignThemes Support.
Hi there. After upgrading to WP5.6 I am receiving some errors from the theme and from the designthemes plugin. Please see below. There will be an update soon? https://snipboard.io/tzLQEH.jpg
Hi.,
Sorry, We are working on it. Please wait for our theme updates.
Regards., DesignThemes Support.
I want to upload the demo content in website, but i have been getting the error below, kindly assist.
Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.
Any response from question?
Hi.,
Thank you for contacting us.
If you are not familiar with PHP Zip module, please contact your hosting provider.”
You need to activate/ enabled the PHP Zip module on your server.
Please refer : https://prnt.sc/j3qc9n
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I would like to know if I can book appointments, accompanied by other devices, for example, if the user make an appointment with Dr Joe, the system (in the background, the user shouldn’t know about this) must also reserve the office and the medical devices that the Dr is going to use that day. Does the theme’s plugin allow me to do this customization?
Hi.,
Sorry, We do not have this feature. Let us know any other queries.
Regards., DesignThemes Support.
Hi, why can’t my soulmedic theme upload a custom logo image and change its appearance?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I said a lot but I still receive e-mail and I’m disturbed
Hi.,
Please refer :https://prnt.sc/uzoigd
Note : Please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
I constantly receive mail from you, please remove my e-mail address
Hi.,
Please refer :https://prnt.sc/uzoigd
Note : Please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Hello
Are you going to release an update for the WPBakery Visual Composer plugin, which has a major vulnerability?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
