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1552 comments found.

Please can you help with the soulmedic theme. The mobile portrait view does not fit correctly. site https://jupiteroil.co.za. I have applied css but nothing changes.

My email address qcombrink@gmail.com

Hi.,

Kindly send us some screenshot, where you have the responsive issue in mobile portrait view. So, that we will help you better.

Regards., DesignThemes Support.

Hi designthemes,

My clients purchased your theme and I’m working on importing demo data. It’s our site health-recovery-systems.net

  • It’s demo data import instruction from “Theme Documentation” http://prntscr.com/gqr5ja
  • It’s the plugin not sure it’s activated or not (Theme Documentation told to make it activated) http://prntscr.com/gqr675
  • It’s your theme documentation direction “Dashboard -> Soulmedic and click ‘Import Dummy Data’” http://prntscr.com/gqr6iz but I can’t see this type button for importing demo data.

If we get the solution, my client will give the 5-star rating of your theme.

Now how to we can import demo data? Hope that you’ll help us.

Regards, Mofi

Hi.,

In our updated version we have removed the “Import Option” from Buddha panel . Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

Refer : http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

Our updated documentation Reference : http://wedesignthemes.com/docs/soulmedic/

Regards., DesignThemes Support.

Hi rsriam,

thanks for your reply.

1. We need to show a map here. we’ve embedded the map by copying the code from Google Map. We need to make it beautiful. has there any shortcode for making a good look map? http://prntscr.com/gr8zol

2. Where is the theme shortcode list? So that we can use anyone.

Hi.,

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Hello, I don’t want to show post image if there isn’t configured featured image, and show image if post there is featured image, how can I do that?

Hi.,

Please be more specific about your query with page link and some screenshot so that we will help you better.

Regards., DesignThemes Support.

I sent you an email :)

rsriram

rsriram Author Team

Hi.,

Sorry for the inconvenience, you can’t order the team module.

Regards., DesignThemes Support.

beesiks

beesiks Purchased

I can’t insert any text into a page of post, it jumps right back to the SoulMedic Child Page builder interface. Overriding it constantly. How can i still use normal text editing in WP?

rsriram

rsriram Author Team

Hi.,

Kindly refer the below video link for how to deactivate the page builder and use the default text editor,

Refer : http://recordit.co/sFcRMdCT6B

Regards., DesignThemes Support.

Hi, great theme but I have run into a problem. I am trying to add a featured image to a custom post which is created by another plugin, however, there is no Featured Image Metabox available to add a featured image.

I have searched online and found a previous answer you gave 3 years ago to the same question which was

“Kindly check the file “wp-content/plugins/designthemes-core-features/custom-post-types/metaboxes/dt_portdolio_default_metabox.php?? for adding “custom meta boxes?? for your custom post types.”

trouble is, that file is no longer present in your theme…can you help?

rsriram

rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

What are your plans to streamline this theme to get better rankings with Google Pagespeed? It’s a 67/75 respectively.

rsriram

rsriram Author Team

Hi javajiver.,

Thank you for the interest in our theme. Since it is a demo site we have not optimized many of the images. Hope you can get better results, once you install it in your site, optimize the images, using caching plugins and the most important is a stable hosting server. By all these, you can achieve better rankings in google.

Regards., DesignThemes Support.

On a Mac and using latest version of Safari and Chrome. When using the Soulmedic page builder to edit content when I select a column with a text box inside the box is blank. I can’t select visual or text for that box to edit content. It’s like the builder won’t load. Is this a browser/cookies/flash issue or does the site need to be updated?

rsriram

rsriram Author Team

Hi.,

Please check your theme has the updated version and WordPress of the theme we have update the theme on 2017.11.08 – version 2.2 then check the issue.

Please update our theme with latest version to fix the issue. Please follow the instructions in the below knowledge base link for updating the theme.

http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

Your support has been expired. Please purchase the support item to move further.

Check this link for renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hello, I updated my site to the latest version of Soulmedic 2.2, but it has broken my site. I want to go back to theme version 2.1 as it worked with it (the problem is with mailchimp). I have put in a request for support, but I can you give me a link to version 2.1 as 2.2 is not working for me.

rsriram

rsriram Author Team

Hi Jedi.,

It seems that you have already fixed the issue. We can now able to login to your dashboard. Please have a look at this screenshot http://prntscr.com/hb3ccc Please do let us know if you have any queries.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

Hi I wonder if you could help. Ive just taking control over a customers website from his old web designer as they went bust. Im trying to update pages etc but it seems like the theme is broken. When I go to edit a page it comes up blank. https://prnt.sc/hb4cd9 Then i toogle the visual and text tab and I get loads of shortcode: https://prnt.sc/hb4c72 Can you tell me why this is is it maybe because the them needs updating is so would i need to purchase it again. Regards Luke
rsriram

rsriram Author Team

Hi LHGraphicDesign.,

Yes you need to update the theme to the latest version to fix the issue. You can get the latest version of the theme only from the account from which you purchased the theme.

Regards., DesignThemes Support.

niltona

niltona Purchased

Sorry, how can I change featured image (1060×636&text=Image) in recent posts and recent events? Thanks :)

rsriram

rsriram Author Team

Hi niltona.,

No need to change any files, just upload the image from the featured image option and the placehold image will be replaced with the uploaded image. Hope you understand.

Regards., DesignThemes Support.

niltona

niltona Purchased

Hello, I know that! But I want to change default thumbnails because there are so much posts that haven’t featured image and I don’t want to show thumbnail with “IMAGE”. I want to replace default thumbnail in recent posts and events , I already changed in some files but I don’t know which files have that thumbnail link to recent posts/events. Thanks and I hope you understand what I ask you… :)

rsriram

rsriram Author Team

Hi.,

Recent Post: Get into the file path /wp-content/themes/soulmedic/framework/sociable_shortcodes.php under function dt_sc_recent_post there you can replace the image,

Refer : http://prntscr.com/hbo6nk , http://prntscr.com/hbo6ug

Event Image: Get into the file path /wp-content/themes/soulmedic/framework/sociable_shortcodes.php under function dt_events_list there you can replace the image,

Refer : http://prntscr.com/hbo7g1

Regards., DesignThemes Support.

vibecy

vibecy Purchased

Hello, the new update to 4.9 creates a 500 error. Apache logs show this message:

’/home/xxxxxxxxxxclientnamexxxxxxx/public_html/wp-content/plugins/designthemes-core-features/apis/mailchimp/mailchimp.php’ (include_path=’.:/usr/share/php’) in /home/xxxxxxxxxxclientnamexxxxxxx/public_html/wp-content/themes/soulmedic/framework/theme_widgets/mailchimp.php on line 18

I have commented out the following line 18 so that the theme works: /* require_once(THEMENAME_CORE_PLUGIN.”/apis/mailchimp/mailchimp.php”); */

Please advise what to do!!!!

rsriram

rsriram Author Team

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

It seems that your support expired on 02/03/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

galerna

galerna Purchased

Hi.

I installed the last version ot the them but when I activate it and I go to Soul Medic settings – General, I don’t see the option in the top right to import dummy content.

Please, could you tell me how to import dummy content in the last version?.

Regards¡.

Hi.,

Thank you for contacting us.

Sorry for the inconvenience, for the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin for import the demo contents.

Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.

And before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.

http://wedesignthemes.com/support/knowledge-base/server-requirements/

If you found any difficulties, Kindly mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.

Note: Your support has been expired. Please renewing the support.

Check this link for renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

Hi.

Thank for your help, I installed correctly the demo content and now the web is working.

Only one doubt. I can’t use the plugin “Maintenance” (desarrollado por ‘fruitfulcode’) to load a temporarily webpage while it is being developed.

Could you tell if I can fix this or how to use use a maintenance plugin del propio tema Soul Medic.

Regards.

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