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1475 comments found.

Hi,

I have purchased your theme, but i have some issues with it: 1) My main menu is shown in 2 lines. This doen’t have to be a problem at first, but when I hover an option and the dropdown is shown and I want to navigate around it, it hides whenever I hover another section of the menu.

2) The logo image doesn’t resize correctly (maintaining its proportions)

rsriram

rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

I’ve just sent you the logins, contact me as soon as possible, please.

Thanks and regards.

rsriram

rsriram Author Team

Hi.,

Let us know your domain name as well.

Regards., DesignThemes Support.

Hello,

i am facing some issues with the accordion framed, i’ve created 6, sometimes when i try to edit the 2nd accordion framed the first and third goes empty in the page builder and disappear from the website. Any suggestion?

Regards,

rsriram

rsriram Author Team

Hi.,

Kindly, Send us the page link where you have the issue. So that we can check the issue.

Regards., DesignThemes Support.

Hello, please check this page link: http://www.christellebedrossian.com/about-dietitian-christelle-bedrossian/—Accordion framed 1/3 left first row and third looks empty in the designer builder while appears on the website. Any suggestion? Thank you

rsriram

rsriram Author Team

Hi.,

Just copy the content from frontend and paste it in those sections in the backend and after that the issue will not arise. Please have a look.

Regards., DesignThemes Support.

I am having a problem with the portfolio pages. When I “add new portfolio”.....I then try to CLICK “left gallery” or “right gallery” ....and nothing happens. This only happens in IE. It works in chrome and firefox. Customer only wants to use IE…so i need to know if there is a fix? :)

rsriram

rsriram Author Team

Hi.,

Let us know your updated FTP and WordPress admin login details. so that we can check the issue. Please send the details via the right bottom form located @ http://themeforest.net/user/designthemes

Regards., DesignThemes Support.

I sent all my login info. Thanks so much!

rsriram

rsriram Author Team

Hi.,

Please re-install the theme once again and check the issue, because we checked our default theme in IE 11 and we did not have that issue.

Regards., DesignThemes Support.

Hi, as requested, my domain is www.lopezgil.com/enconstruccion Can you give any ideas?

Regards

rsriram

rsriram Author Team

Hi.,

Issue have been fixed. Kindly take a look at your site.

Regards., DesignThemes Support.

Hi! I am having issue on the responsive map plugin that bundled on this theme! Can you send me the latest version of the plugin: geophy@wm4d.com

thank you!

rsriram

rsriram Author Team

Hi.,

We have sent the latest version of plugin to this mail id geophy@wm4d.com. Please have a look and update it.

Regards., DesignThemes Support.

Thank you!

rsriram

rsriram Author Team

Hi.,

Thank you.

Are you using 3.4 version of the google maps plugin or lower than that. Are you still getting the error?

Regards., DesignThemes Support.

I emailed this question earlier today and have received no response … site is launching and I need a response ASAP.

Just trying to finalise our site and need to increase the font size on the ‘Book an appointment’ widget and the ‘Accordion Framed’ widget and can’t do that through the Buddha panel.

How can I increase the font size in these widgets?

Kind regards, Kerri

I have used a Call Out box to promote a new clinic we are opening. On desktop, font is perfect, but when adjusted for mobile the font gets too small and looks funny against the rest of the content. How do i fix this? Kind regards, Kerri

Hi.,

We have increased the mobile font size. Kindly take a look at your site.

Regards., DesignThemes Support.

The font on the first line has increased for mobile device, but second line of call our box is still too small. Also when you view on ipad (portrait view) the first line is small and the second line is big. Can you please take another look at this and make sure font size is increased in line with the desktop view for both mobile and ipad (portrait view – clinics will be using ipads). Kind regards Kerri

Hi, I have been doing further user testing today and have found the following issues that I’d like your help correcting:

(1) Is there any way of having the mobile ‘hamburger’ menu for the ipad view or at last the ipad (portrait view)?

(2) The Headings in the Horizontal Tabs ‘Benefits to You’ on the About page are significantly smaller on the mobile responsive view …. can you please increase font so the tab titles are legible and don’t look at of place.

(3) On the ‘Services’ page there are no links to other pages, however the titles act like they are hyperlinked and you can click over them but the page just refreshes. Is there any way of not having the titles act like hyperlinks at this stage? Please note, we will want them to hyperlink at a later stage.

(4) The photos used on the website don’t adjust relative to text in the ipad view. Is there any way of correcting this?

Kind regards, Kerri

Hi.,

Send us your updated FTP login and WP admin login details. The details that we have does not work.

Send the details via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check the issue.

Regards., DesignThemes Support.

hello

on product page it seems that the drop down when selecting variation has an “visual extension”

check it out plz

http://imgur.com/VDqZH3h

thank you

Hi.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Note : Please renew your support

Regards., DesignThemes Support.

hi, prebuyer question. In my web page I have contact forms with multiple sizes. Its possible make contact forms in different sizes with this theme?

Hi.,

We have used contact form 7 plugin in our theme. You can make the contact forms as per your needs with that plugin.

Regards., DesignThemes Support.

Hi,

My question is the same as Toothfairy 2930 regarding clickable phone number and email on mobile devices. I followed your instructions below and found 19 of the same code and don’t know which one to edit.

Can you provide a screenshot or step by step instruction to achieve clickable email and phone number on mobile phone? Thanks

“Try to find ”#bbar-wrapper” or “line-no:308 (approximately)” and comment the below given style.

/* #bbar-wrapper { display: none;} */”

Hi.,

You can find the code from wp-content > themes > soulmedic > responsive.css line no 274(aprox)

Find the code #bbar-wrapper { display: none;} and comment the line /* #bbar-wrapper { display: none;} */ then have a look.

Refer : http://prntscr.com/bss306

Regards., DesignThemes Support.

Is there a way to center the social media icons on top for mobile? Currently they are off to the left side. Screenshot below. Thanks.

https://i.imgur.com/gtjmsOs.png

Hi.,

Just add this css code in Dashboard > Soulmedic > Integration > Custom Css.

#bbar-wrapper .dt-sc-social-icons { float: none; text-align: center; }

Regards., DesignThemes Support.

Hi, i wrote you an email as I couldn’t make it here, but now I succeeded, so I’ll write down my issues: -The footer is stuck in the 1 column layout. I went to appearance/customise/widgets and also to the soulmedic theme settings and both appear to be in the 4 columns layout, but they aren’t -I would like to make my menu in 2 avoiding the 1st dropdown hover problem, is it possible?

Thanks in advance

Hi.,

1) We have fixed your submenu hover issue. Please have a look at it.

2) Just check the custom css code that we have added in Dashboard > Soulmedic > Integration > Custom Css to fix the issue.

Regards., DesignThemes Support.

Hi,

1)Thanks for fixing my menu!

2) I still have the problem with the footer columns. The footer is still showing in a single column, I don’t know how can I switch it to a 4 column layout.

Regards!

Hi.,

We have made the changes as per your needs. Please have a look at your site.

Regards., DesignThemes Support.

Hi – our site has been up for almost a year working fine. Recently we tried to update our team page. The page displays correctly on web, but when we try to edit the team modules the editor is completely blank. The page is: http://www.growpediatrics.com/index.php/our-team-2/

Hi.,

Please renew your support and get back to us with your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Is this version 1.8.8 ?

What were the updates ?

Hi.,

No the latest version of soulmedic theme is 1.8.7. Today we have just updated some description and themeforest shows it in the updated date. The changelog will show you the exact change.

Regards., DesignThemes Support.

engnis

engnis Purchased

Hi, in the about page, the Our Statistics and the Cases not on the same line, one of them little down, can you check the codes?

rsriram

rsriram Author Team

Hi.,

You can set the Dental Cases under the Our Statistics div class, so that only it displays like that. You just change the code like

[dt_sc_one_half first] Our Statistics 
[dt_sc_one_half_inner]text[/dt_sc_one_half_inner] 
[dt_sc_one_half_inner]text[/dt_sc_one_half_inner] [/dt_sc_one_half] 
[dt_sc_one_half]Dental Cases [/dt_sc_one_half]

If you met any difficulties kindly, send us the your WordPress admin login and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

engnis

engnis Purchased

Not under! I want both of them on same line. but as you can see that the dental cases is not on the same line with the our statistics .

rsriram

rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

zengfuxu

zengfuxu Purchased

Hi. I installed Autoptimize plugin which optimizes JavaScript code but breaks the mobile menu. Which JavaScript is used for responsive menu? I need to exclude that JS to show the main menu when viewed in a mobile phone. Many thanks! Zengfu

rsriram

rsriram Author Team

Hi.,

We have used the file wp-content/themes/soulmedic/framework/js/public/jquery.meanmenu.js. Please have a look.

Regards., DesignThemes Support.

zengfuxu

zengfuxu Purchased

Thank you! Now the mobile menu shown in all pages but not in one page in which “[res_map address…] code is used to load the map for the address which failed to load. Can I know which Java script is used to load the map using res_map code? Many thanks!

rsriram

rsriram Author Team

Hi.,

The map in the contact page comes from the “Responsive Styled Google Maps” plugin. Please disable that plugin and have a look.

Regards., DesignThemes Support.

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