Chimpstudio supports this item


360 comments found.

Please check my request ticket #592926. Thanks

Please follow your tickets as support team has explained you about fix,which is just related to our theme default functionalities not related to third party plugins. Thank you


Logically, the Wordpress system is allowed for adding out-sourse Plugin easily. However it does not accept to add other plugin after your fix. It seem incur bigger mistake now. I need you to correct your software without removing any positive function of its. Hope you understand and have the right action to accommodate to my request. For your information, i had no problem to add the plugins initially.


Tony Bui

Hi@Tony Bui: All plugins and WordPress theme’s are not having same features and functionalities.There are billions of plugins in market ,which is not easy task to check theme compatibility with each plugin . However,Your issue is fixed in theme files.None of the plugin is related to that fix. You need to contact third party plugin support system for more help. As support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page.Thank you

Hi. Love the theme. Can’t open new ticket, since I’ve opened one 3 years ago and can’t remember the email I used, so I’ll ask here. How can you remove the dashed color lines above and below the header/logo?

Hi@MarkusTorseth : I am glad to see you satisfied with our theme, I have opened your ticket #803, You can ask your query to support team in it.Thank you

Hello. Can i see an admin demo ?

Hi @ prok. Thank you for your interest in one of our theme. You can email us via contact form. Screen shots of admin panel will be sent there.

Hi, is this theme compatible with WordPress 4.3?

No, the theme is not yet compatible with latest wordpress version.

Will there be any problem if this theme is set to latest WP4.4.1

Yes, you might face some issues. Please wait till the theme is updated to the latest version.

why when the site “restore down(manually changing browser width)” from “maximize” the right side bar widget images hides some part from image .. even live demo shows the same and ipad protrait is same.

Issue has been added in the list of next update and fixes. It will be available in couple of days. If you are looking for urgent solution, Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

why audio player ,Album Track lyrics button not working

Hi @shameen_crontus, Please follow your ticket you will be guided regarding your issue accordingly. Thank you!

Good Morning. Can i remowe the search bar?

Hi @salvomattina1980, Yes you can remove it via customisation. Thanks!

Hi, I’m facing some problem with “Page Builder”: I’m unable to add elements. Is the theme compatible with wordpress 4.4.2? thanks

Suggested wordpress version is 4.0 I actually noticed it only now… WP 4.0 is dated oct-2014, a little too much for a paid premium theme… I’m sure you’ll understand that we cannot use an almost 20 months old theme for a customer asking him not to update his website. I would kindly ask you to update this theme as soon as possible. Thanks.

sorry for the double post… double click action was too fast :)

Hello @smartwebtools, Our developers are working on theme updates to make them compatible with latest version of WordPress. You will be notified as soon as update appear on theme forest. Thank you!

hello when i post the link of my website to facebook they are no image near the url. If i check the link, it’s redirect to in place of the index page. appently, it’s not linked to a img file….how can i adapt it?

You may contact support team via item support page. Provide your login details and url, issue will be resolved. :)


We just bought your theme. How soon will it be compatible with the latest version of WordPress, and are there any plans to expand the width of the overall theme? Thanks!

You are welcome. Looking forward to see things good at your end. :)

Working on it… thanks. BTW, can we use Facebook videos in the video gallery, and if so, what info is needed for the URL? The full URL from FB doesn’t seem to work.

Welcome. By default there is no such option available for the Facebook video in the video gallery you can do code customization at your end to achieve this functionality.

My slider on the main page is not working. It will not allow me to up load photos. This is a major problem for me. Please help

Are you using right information (Email address and ticket ID) claudiab@i* is the email address you used to create ticket no 310516.

She is my webmaster but she is traveling overseas right now. Can I add my email to the ticket

You just need to give email address and ticket number. If you have complete email address, go to this link and give related information. Ticket will open.

Why does not the home page slider work with wordpress 4.5.2? How can you fix it to work again? my hosting company will not let me downgrade. Please send me a fix. please

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

I have the same problem with 4.5.3 version : “Why does not the home page slider work with wordpress 4.5.2? How can you fix it to work again ? “

No more pics in my gallerys and in my slider.

Please could you help me ?

The compatibility of latest WordPress version has not been released. You need to roll back to previous compatible version to make it work.


We get this error when testing the newsletter “Subscribe” widget using a valid email:

“Warning: Wrong parameter count for preg_replace() in **/wp-content/themes/sound_rock/include/newsletter_save.php on line 10 Email field is invalid or empty”

How can we fix this? Thanks!

AME Network

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Can I add Woocommerce to this theme and sell digital Music downloads directly on it?

Hi @CCSagan, I am afraid i can’t say any word about plugin that hadn’t been tested with theme.


Hi, Is the theme compatible with last version of WP?


Hi @xadimiz, Official compatibility and update is not given for last version of WP yet. You will be notified via email as soon as update appear on theme forest.


Ok. Which version of WP is compatible with Soundrock theme?

Hi @xadimiz, Please be advised last compatibility has been tested with WordPress 3.5 as advertised on profile page.


Hi, I bought this theme years ago, and now my client tells me galleries are being duplicated like in this post, I already deactivated every plugin to check if any was the reason for ti, but nothing, and I don’t see any weird code either comanding this to happen, can you check and give an idea please? Thanks!

Thanks for followup! You will receive reply shortly over ticket.

ok, but its been 4 days now, please check my ticket

Hi @ carolaforest, Please check and follow your ticket you had been replied after forwarding your concern to technical department and will be replied once it will be resolved.


The dates on the gig listings page do not display on mobile, and the thumbnails are blurry.


anna-smith Author Team

- Thanks for writing. Images are appearing as small according to the smaller view in mobile and is fine. I have forwarded the date concern to technical department and will inform once it will be added in mobile view. Thanks!

FYI, the thumb sizes are smaller than they need to be on a mobile and look anemic. Be that as it may, the bottom line is we need the DATE solution ASAP or the Upcoming Events view is USELESS on mobiles anyway. Thx


anna-smith Author Team

Thanks for suggestion. I will inform on priority once it will be added in mobile view. Thanks!

When can I expect an update for this theme? Some features are not working because of the latest version of wordpress. Thanks in advance!


anna-smith Author Team

Hi @ EugeneRodin , I would like to inform you that we have already started updating all of our themes and very soon we got the turn for sound rock theme as well along with compatibility with latest version of WordPress and php version 7.0.2. You will receive email once update will arrive on theme forest.


The slider on the homepage no longer works. When you add an image and save the slider it misses off the file name producing a broken image. It only uses the path up to the end of the month i.e. /wp-content/uploads/2018/04/. Will this be fixed in the updated version?


anna-smith Author Team

Hi artisanwebsites,

Can you please ensure either you are using recommended version of WordPress on your site: WordPress 3.5

If No, Please downgrade to use recommended version, until official announcement.

Note: Currently compatibility hasn’t been officially assured and advertised with latest version of WordPress so until its not recommended.

Feel free to write if you have any question about theme.