Please check my request ticket #592926. Thanks
Hi@indochinalegend: Thank You for your interest in one of our theme, Please follow you ticket ,Your issues about page builder has been resolved. Thank You
Thank for good support! Please upgrade your theme, update and compatable with wp 4.3.
Thank you for your appreciations, Your suggestion is well noted and will be acted upon accordingly after discussion with the development team. Thank You
I re-install wp v4.0, please check my ticket #592926. Thank you.
Your ticket priority has been set to high. Your ticket will be responded shortly. Thank you
It seems tobe 01 month since i sent you an email request for fixing the theme’s mistake that i had bought from your Company. But i have not received any positive feedback from you. This is the last one i would like you remind you to give us the final anwer about this trouble. Otherwise, i am afraid that i have to forward this issue to claim to your Themeforest.net’s Management. It’s really sorry for that, but honestly we need it very urgently for our website design. Looking forward to hearing from you latest end of this week 9th Oct. 15
HI ,Your ticket is already in process ,And I am sure your will be replied with in 48 hours. As we had scheduled this fix for theme next updated version.That is why it is taking time. Thank you
Your all issues on Ticket system with support team has been resolved,Your opinion matters to us! We hope you’ll take the time to let us know by writing a short review how you feel about our product and support, and rate our theme by going to download dashboard section on themeforest account.Thank you
After issues have been fixed, All plugin are not working! Please check my site again!
Please follow your tickets as support team has explained you about fix,which is just related to our theme default functionalities not related to third party plugins. Thank you
Logically, the Wordpress system is allowed for adding out-sourse Plugin easily. However it does not accept to add other plugin after your fix. It seem incur bigger mistake now.
I need you to correct your software without removing any positive function of its. Hope you understand and have the right action to accommodate to my request.
For your information, i had no problem to add the plugins initially.
Hi@Tony Bui: All plugins and WordPress theme’s are not having same features and functionalities.There are billions of plugins in market ,which is not easy task to check theme compatibility with each plugin . However,Your issue is fixed in theme files.None of the plugin is related to that fix. You need to contact third party plugin support system for more help. As support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page.Thank you
Hi. Love the theme. Can’t open new ticket, since I’ve opened one 3 years ago and can’t remember the email I used, so I’ll ask here. How can you remove the dashed color lines above and below the header/logo?
Hi@MarkusTorseth : I am glad to see you satisfied with our theme, I have opened your ticket #803, You can ask your query to support team in it.Thank you
Hello. Can i see an admin demo ?
Hi @ prok. Thank you for your interest in one of our theme. You can email us via contact form. Screen shots of admin panel will be sent there.
Hi, is this theme compatible with WordPress 4.3?
No, the theme is not yet compatible with latest wordpress version.
Will there be any problem if this theme is set to latest WP4.4.1
Yes, you might face some issues. Please wait till the theme is updated to the latest version.
why when the site “restore down(manually changing browser width)” from “maximize” the right side bar widget images hides some part from image .. even live demo shows the same and ipad protrait is same.
Issue has been added in the list of next update and fixes. It will be available in couple of days. If you are looking for urgent solution,
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
why audio player ,Album Track lyrics button not working
Hi @shameen_crontus, Please follow your ticket you will be guided regarding your issue accordingly. Thank you!
Good Morning. Can i remowe the search bar?
Hi @salvomattina1980, Yes you can remove it via customisation. Thanks!
Hi, I’m facing some problem with “Page Builder”: I’m unable to add elements. Is the theme compatible with wordpress 4.4.2? thanks
Hello @smartwebtools, Currently updates are in queue to make them compatible with latest version of WordPress, Install recommended version of WordPress and contact support to resolve your issue. Thank you!
Suggested wordpress version is 4.0 I actually noticed it only now… WP 4.0 is dated oct-2014, a little too much for a paid premium theme… I’m sure you’ll understand that we cannot use an almost 20 months old theme for a customer asking him not to update his website. I would kindly ask you to update this theme as soon as possible. Thanks.
sorry for the double post… double click action was too fast
Hello @smartwebtools, Our developers are working on theme updates to make them compatible with latest version of WordPress. You will be notified as soon as update appear on theme forest. Thank you!
when i post the link of my website www.cedricgervy.be to facebook they are no image near the url. If i check the link, it’s redirect to www.cedricgervy.be/actu in place of the index page.
appently, it’s not linked to a img file….how can i adapt it?
You may contact support team via item support page. Provide your login details and url, issue will be resolved.
We just bought your theme. How soon will it be compatible with the latest version of WordPress, and are there any plans to expand the width of the overall theme? Thanks!
The theme breaks WordPress. We submitted a ticket under our company name, after which we were unable to see the ticket status. Can you provide the ticket number? Thanks.
We got the ticket number ourselves and updated the ticket. Demo content has multiple errors upon import.
Your ticket would be responded and all your issues would be resolved. Theme is compatible with latest version of wordpress. Thank you
You are welcome. Looking forward to see things good at your end.
Working on it… thanks. BTW, can we use Facebook videos in the video gallery, and if so, what info is needed for the URL? The full URL from FB doesn’t seem to work.
Welcome. By default there is no such option available for the Facebook video in the video gallery you can do code customization at your end to achieve this functionality.
My slider on the main page is not working. It will not allow me to up load photos. This is a major problem for me. Please help
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
I have tried to setup a ticket but t keep saying that I already have a ticket setup up with the #310516. But when I try to review the status it says that it is invalid. Please help
Are you using right information (Email address and ticket ID) claudiab@i*ntivadesign.com is the email address you used to create ticket no 310516.
She is my webmaster but she is traveling overseas right now. Can I add my email to the ticket
You just need to give email address and ticket number. If you have complete email address, go to this link http://chimpgroup.com/support/view.php and give related information. Ticket will open.
Why does not the home page slider work with wordpress 4.5.2? How can you fix it to work again? my hosting company will not let me downgrade. Please send me a fix. please
I have the same problem with 4.5.3 version : “Why does not the home page slider work with wordpress 4.5.2? How can you fix it to work again ? “
No more pics in my gallerys and in my slider.
Please could you help me ?
The compatibility of latest WordPress version has not been released. You need to roll back to previous compatible version to make it work.
We get this error when testing the newsletter “Subscribe” widget using a valid email:
“Warning: Wrong parameter count for preg_replace() in **/wp-content/themes/sound_rock/include/newsletter_save.php on line 10 Email field is invalid or empty”
How can we fix this? Thanks!
Can I add Woocommerce to this theme and sell digital Music downloads directly on it?
Hi @CCSagan, I am afraid i can’t say any word about plugin that hadn’t been tested with theme.
Is the theme compatible with last version of WP?
Hi @xadimiz, Official compatibility and update is not given for last version of WP yet. You will be notified via email as soon as update appear on theme forest.
Ok. Which version of WP is compatible with Soundrock theme?
Hi @xadimiz, Please be advised last compatibility has been tested with WordPress 3.5 as advertised on profile page.
Hi, I bought this theme years ago, and now my client tells me galleries are being duplicated like in this post, http://www.swingmanagement.cl/francella-marrale-y-puig-nuestras-mujeres-en-teatro-nescafe-de-las-artes/ I already deactivated every plugin to check if any was the reason for ti, but nothing, and I don’t see any weird code either comanding this to happen, can you check and give an idea please? Thanks!
Hi @carolaforest, Well, This is not the issue we anticipated. Can you please check images in gallery not been added more than one time. If still problem remains, than you would have to extend support license to get your issue resolved specifically at your end.
See license details here: http://themeforest.net/licenses/standard
I extended the support license, tried to open a ticket, but it says I already open one using my purchase code, click here, I click and it says there’s no ticket. How can I get in touch with you?
Hi @carolaforest, Did you created any ticket before ? As by default system will only allow you to create only 1 ticket against single purchase code. If Yes, please follow your same ticket to get your queries resolved.
Yes, so It says you hace this ticket, click OK It and open yo submit a new issue, I click on It and It says failure error. This os the ticket 594852. I HOPE you can reply today. Thanks
Hi @carolaforest, There is no ticket exist with such id. Can you please share me email address that you used to create ticket where i can track it.
Hi, did you find anything? it’s been many days since I need to post a ticket. Please reply soon. Thanks
Hi @carolaforest, Cool. Its of big help!
Your ticket id is #1049. please follow to share your current admin and ftp login details to get your issue resolved.
hi, I updated my ticket 2 days ago, can you please check?
Thanks for followup! You will receive reply shortly over ticket.
ok, but its been 4 days now, please check my ticket
Hi @ carolaforest, Please check and follow your ticket you had been replied after forwarding your concern to technical department and will be replied once it will be resolved.
The dates on the gig listings page do not display on mobile, and the thumbnails are blurry.
Hi @ AME-Network , Could you please buy support license for the theme as I can see against your user name that you have not renewed / purchased support license. I will be better able to assist you.
No, I bought the theme and I’m not asking for special attention. At the very least I’m reporting a bug/problem that you should address for everyone’s sake who bought your theme. Why doesn’t the gig listings mobile view work right? Thanks.
Can you please share me the screenshot if you find that issue on live demo, i will get that resolved if there could be any issue like that.
Your demo is offline. https://mega.nz/#!dOx1iY5J!9DkCP0aMiqV6tYa2FTI5Y5NgysTZ7tr9THdyAc-LpwI
Alright! Live demo is temporarily down for necessary maintenance and will be live soon.
see next reply»
Here’s a screen shot of a gig listing from our site. As you can see, the thumb is blurry (portrait view) and the date is missing (portrait & landscape view).
Thanks for acknowledgment will let you now status as soon as i check on live demo.
The demo is still offline, and the issue persists. Are we to assume that you’ve given up on this theme?
Demo is live now. http://www.chimpgroup.com/wp-demo/soundrock/
You may test and compare and share me results after that. Thanks!
Yeah, so your thumbnail looks ok (very small) but the ALL-IMPORTANT DATE is still missing. Worst mistake you could make on an event listing template! How can we fix that in the theme without waiting for you to eventually do it? Thx
- Thanks for writing. Images are appearing as small according to the smaller view in mobile and is fine. I have forwarded the date concern to technical department and will inform once it will be added in mobile view. Thanks!
FYI, the thumb sizes are smaller than they need to be on a mobile and look anemic. Be that as it may, the bottom line is we need the DATE solution ASAP or the Upcoming Events view is USELESS on mobiles anyway. Thx
Thanks for suggestion. I will inform on priority once it will be added in mobile view. Thanks!
When can I expect an update for this theme? Some features are not working because of the latest version of wordpress. Thanks in advance!
Hi @ EugeneRodin , I would like to inform you that we have already started updating all of our themes and very soon we got the turn for sound rock theme as well along with compatibility with latest version of WordPress and php version 7.0.2. You will receive email once update will arrive on theme forest.
The slider on the homepage no longer works. When you add an image and save the slider it misses off the file name producing a broken image. It only uses the path up to the end of the month i.e. /wp-content/uploads/2018/04/. Will this be fixed in the updated version?
Can you please ensure either you are using recommended version of WordPress on your site: WordPress 3.5
If No, Please downgrade to use recommended version, until official announcement.
Note: Currently compatibility hasn’t been officially assured and advertised with latest version of WordPress so until its not recommended.
Feel free to write if you have any question about theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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