Chimpstudio

Chimpstudio supports this item

Supported

88 comments found.

Hey, I have been purchsed this theme but now I am using it. I uploaded two pics into the gallery. I can see them up until the point I update the page, then all I see is a blank box with a very smaller box in the top left corner. Do you have any idea what would be causing this issue?

Hi@Only1RichHustle: Thank you for your interest in one of our theme, Normally this issue appears to clients when Theme version in used is not compatible with the latest version of WordPress.Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you

Ok, another question, is there a way to add a code into there or something so that the images that I upload on the main page will fit when the website is accessed thru another mobile device.

For example, I have a banner ad that is the whole length of the website, so when the website is accessed thru a tablet or phone, majority of the banner is cut off because it doesnt resize. Could i also maybe design another form of the banner that fits and swap the pics thru code?

Please help, thanks.

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Hey, I saw comments about implementing a play button on album cover. Will that cost me for you to add for me? Thanks

Please create a ticket at support forum. Support team will do best possible for you.

Hello, I upgraded Wordpress to the latest version and it screwed up my frontpage. What can I do about it? need my site to work.. Tried creating a support ticket but your site times out everytime, so I’m writing here. Please get back to me asap. Thanks!

Hi@damblack : Please create a ticket to our support system now , write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Although respected clients are requested to use recommended compatible wordPress version with our theme ,which is mentioned on item detail page. Thank you

Hey, I’m trying to change the font of H1, can you tell me where to go? Thanks

Please create a ticket to support system and explain your query with screenshot and page link if possible. Support team will provide you all possible solutions.Thank you

Hey, I want to change header slider size. Where do I find size? Thanks

You find size at Page_slider.php line number 22

Hey! I am interested in purchasing this theme but I am concerned that it would give me problems since the software version does not match the latest update for Wordpress. Can you please tell me if it would work? In addition, what are the cons of working with this theme that is not updated with the Wordpress version?

hi @ correaa97. Thank you for your interest in one of our theme. We will be glad to welcome you as our valued client. Our developers are working on latest theme update that will be perfectly compatible with latest version of WordPress. Thank you :)

That’s great to hear! Do you have an estimate on when this update will be completed? In the meantime though, while I await the update, I have a couple questions. In the comments, I noticed that, for some people, the theme reacted slowly due to the WordPress version not being up to date. When I tried the live preview, I found the same thing. Will this be the case for all people working with up to date WordPress, or only some? In addition, are there any other thing we will have to anticipate using this theme before the update occurs? Thanks so much! Hope to hear from you shortly!

Estimated time is around a week. It will be uploaded by that time. Thank you :)

T3Kaos

T3Kaos Purchased

When will this template be updated to the latest version of Wordpress. This is desperately required!

Hi @T3Kaos, Follow your ticket to get your issue resolved. Thanks!

T3Kaos

T3Kaos Purchased

Fixed – thanks.

Hi, happy to see things smooth at your end. Thank you!

Hi! I love SoundBlast theme! Can I install a free multi-language plugin, as Polylang or qTranslate for example (I don’t want to work with WPML). Is the theme tested with these plugins? Does it work well? I need english, german and portuguese versions.

Other question: I can have audio and video playing automatically on the home page?

Thanks!

Hi @ smoothing. Thank you for your interest in one of our theme.

Yes, you can use any translation plugin to translate your site in the language you desire.

No, audio or video will not play automatically. You have to do code customization for this.

..Hello Dear author? I have some doubts about your template 1) The álbum manager is integrated with woocommere.. can I sell one track using my gateway of payment for example? 2) Can I embeed radio streaming in your players .. What Can I do if I want have one or more Radio station ? 3) Can I use a masonry display in your álbum galery or other method to filter álbuns by 4) Whats is yours upload formats? Have you intagration with soundcloud..also?

anna-smith

anna-smith Author Team

Hi @ivini,

1. You can display Albums by default and add links to buy now fields, there is no integration with woo commerce. You need to do some customization to make it work as you wish.

2. Mp3 links can be added in music links.

3. Only list and grid views are available for Albums.

4. You can upload music files in .mp3 format. No sound cloud integration is not available, you can add sound cloud link with buying options.

Regards,

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