90 comments found.
Hi,
I would like to update the theme. I have been struggling with the old version as all the audio player stoped playing. I would like to know if in the updated version the audios are working well.
Regards Appmaniazar
Hello Appmaniazar,
Thank you for contacting us!
The theme is fully functional. Feel free to update the theme – https://sounder.themerex.net/doc/#installation_theme_update In case you come across any difficulties, our Tech support will be happy to help. Just create a support ticket at https://themerex.net/support/
Regards.
Hello, how do I update WPBakery Page Builder.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://sounder.themerex.net/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I wish this theme supported Elementor!
Hello,
Thank you for your interest in our themes!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
You can also consider these themes created with Elementor:
1. Music skin https://music.qwery.ancorathemes.com/ of Qwery theme – our bestseller at https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
2. Music skin https://music.kicker.axiomthemes.com/ of Kicker theme – an amazing template at https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
3. Rare Radio https://themeforest.net/item/rare-radio-online-music-wordpress-theme/24461451
Regards.
Thanks sent you an email, will be interested in the quote for the elementor conversion
Can I change Jannah template with your template http://ousspro.dz/
Hello,
We appreciate your interest in Sounder!
The provided URL was rejected. But feel free to use the theme for your website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Regards.
I want a link to any radio use your template please, I want to see before buying
Hello,
Thank you for your interest in our theme!
Unfortunately, we are not able to provide such information due to Our Privacy Policy. Please submit a Pre-sales ticket at https://themerex.net/support
Regards.
Can I upload videos inside the template, does it support videos
Hello,
We appreciate your interest in our theme!
Absolutely! The template supports video. Here is the example – https://sounder.themerex.net/shortcodes/
Regards.
Hi,
I am really interested in this theme, but would have a few questions before purchasing:
-Our radio station is hosted on Radio.co. Is it possible to integrate an online radio station from Radio.co?
-How much can be the play button be customized?
-Also, in the demo page, a video can be embedded behind a play button. How can that be done, and can other video hosting services be embedded other than Vimeo?
Thank you in advance.
Regards.
Oliver
Hello Oliver,
Thank you for your interest in our theme!
- The audio player shortcode supports radio streams, however, we cannot guarantee full theme compatibility with Radio.co platform since it is a third-party software, and we have not tested it with the template. However, you may try using it with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
- The play button are fully customized. Our Support Team will be happy to assist with it at https://themerex.net/support/
- Sure. The theme supports video. It allows you to embed Youtube, Vimeo and local video files with the help of shortcode – https://sounder.themerex.net/shortcodes/
Regards.
Hello, I got this from Elements and I know I do not have rights to support but I just have a few questions and things to point out. First off, its a very great theme. However, How do I solve these errors in the developer console on every page load:
DevTools failed to load source map: Could not load content for https://domain.com/wp-content/themes/sounder/style.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://domain.com/wp-content/themes/sounder/css/responsive.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://domain.com/wp-content/themes/sounder/style.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Also, I implemented AJAX navigation (using AJAXIFY plugin from elements as well) to allow for continuous play of music across pages, but the experience isn’t quite smooth. Is there a recommended plugin or standard method of doing this? Your advise or pointing me in the right direction will be sufficient. Thanks in advance.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Alright, thanks for your reply.
Is there a quick fix for the mobile menu not closing after user clicks an option?
The issue with the mobile menu is not replicated on our side. For this reason, our Tech support team needs to access your website dashboard and files on your server to check it after the support purchase.
Thank you for understanding!
Thanks for your reply.
You are welcome!
Hello, how do I add a custom header layout to the event’s pages?
Hey, what would be the reason for this error? The “trx_addons_widget_contacts” block was affected by errors and may not function properly. Check the developer tools for more details.
Hello,
Thank you for contacting us!
You can easily create a custom layout under Layouts > Add New and choose it for the page in Theme Options > Header (at the bottom of the page). Here are the screenshots – https://prnt.sc/241b3jn and https://prnt.sc/1ttnjt7
The issue is connected with the new block-based widgets editor introduced in WP 5.8 Please install Classic widgets plugin recommended by Wordpress developers to solve it – https://wordpress.org/plugins/classic-widgets/
If you still have any difficulties, submit a support ticket at https://themerex.net/support/
Regards.
I’m trying to edit the header and I can’t seem to figure out how to do it. The Layout Editor is ineffective. Please help.
Also, if you could answer these questions in the comment section on Themeforest. That way customers can easily find solutions without having to contact the support them AND wait for a response. I noticed this was a concern of someone’s two weeks ago.
Hello,
Thank you for choosing our theme!
The headers are set with the layouts. To check what exact layout is used for a page please open it in the backend editor of WPBakery and scroll down to Theme Options>Header. Here is the screenshot – https://prnt.sc/1ttnjt7 Next, navigate to Layouts>All Layouts>choose the respective header layout and edit it up to your needs.
Also, Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hello ThemeRex,
I just purchased SOUNDER THEME with lots of hopes, but I am really finding it difficult to edit the header for HOME 1.
I have tried all I could but all to no avail. When I tried editing the header where it has the Audio Player and the Header Title "Music Never Ended", HOME 1 header's HTML or text are not available. No where to edit the audio player and header title!Secondly, the MP Time Table Plugin is not installing as well.Hello,
Thank you for contacting us!
The content of this custom header layout can be customized in the WP Dashboard > Layouts menu > Layout: Header Default Audio.
In case you have any further questions, please provide your website details in the support ticket at https://support.themerex.net/ticket/51946 and get qualified assistance.
Regards.
Hi,
I want to buy this template, but before that I have one question:
1. Will I be able to use a streaming link from Libretime, on this website theme? https://libretime.org/
I would GREATLY appreciate it if you could check that for me,
Td
Oooh I might as well ask:
2. Can I upload pre-recorded shows into the template and schedule them for a specific date and time, when they can be streamed?
If I can do that then I guess I won’t need Libretime, cause it the feature that I really want for my online radio
Hello,
Thank you for your interest in our theme!
The theme does not support scheduled audio lists by default. Sounder theme has Audio shortcode that allows you to add audio files or online radio stream to your website. If there is a need, we may create a test theme installation for you so you could access the backend and test the template yourself. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Thank you so much!
I will submit a ticket and test it out.
You are welcome!
Support
Themerex Portfolio
Website
Hello I want to buy this template to replace onAir, I hope it is better and 100 percent elementor compatible
Hello,
Thank you for your interest in our theme!
This template is built with WPBakery. Unfortunately, this design is not available with Elementor Page Builder. Please feel free to contact our Customization Studio on theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
You can also consider this theme created with Elementor: https://themeforest.net/item/rare-radio-online-music-wordpress-theme/24461451
Regards.
Support
Themerex Portfolio
Website
thank you for your reply
You are welcome!
Support
Themerex Portfolio
Website
It’s impossible to change the header picture. I am on wordpress 5.5. The directions don’t work because WP Bakery greys out the layouts screen when I try to open the layouts page. This theme is really frustrating. When is there going to be an update?
Hello,
Thank you for contacting us!
The background image for the header area can be customized in the Row Settings > Design Options tab in the WPBakery backend editor.
To avoid any issues, bundled plugins should be updated to the latest version. Please submit a support ticket at https://themerex.net/support/, and Our Tech support team will provide them whenever you need the update.
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you as soon as possible.
Currently, we are preparing an update, including Themerex Updater plugin in the package, so you could update the theme and all the bundled plugins whenever a new version is released directly in the Dashboard. But the testing process will take some time. For this reason, I am not able to provide the exact date of the release.
Regards.
I’ve been trying for hours to find the page where the URL the live radio broadcast is edited or inserted and I can’t find it. The help links that you send are useless. Could you tell me clearly and simply how to find the page to insert the live radio URL? Thank you.
Hello,
Thank you for choosing our theme!
You need to add Audio Widget using WPBakery Page Builder: Edit page with WPBakery https://prnt.sc/vime2n > Backend Editor > Add new element https://prnt.sc/vimhrp > Audio Player https://prnt.sc/vilq7g > Media https://prnt.sc/vimk6t > Audio URL https://prnt.sc/vimkkc
If you have any additional concerns, please register at our support website and submit a support ticket with your question at https://support.themerex.net/ > enter the requested information and complete the registration form at the bottom of the page – http://prntscr.com/u1ovsu
Here is the link on how to find the purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Regards.
Great! Thank you.
The default audio player of the header cannot be replaced, nor can the audio be edited, nor can it insert a new audio. All pages elements can be edited through WPBakery Page Builder, except for the header audio player. Why? Note: I am editing all content/images of the demo theme.
To edit/replace the audio on the header please navigate to Layouts > Header Default Audio Box > Edit > Audio Player > Edit Audio Player > General > Media > Audio URL. Please review the screenshot – https://prnt.sc/vk49cc
Regards.
Hello. I’m thinking to buy this theme. I need to know if the live radio player keeps playing when you change pages. I need to know if I can display the Apple and Android app logos so that users can download the app. Thank you.
Hello,
Thank you for your interest in our theme!
I should say that the radio player will not play if you go to another page. As for logos, please feel free to add them to the required block. Our Support will be glad to assist you with that after the theme purchase. Just submit a support ticket at https://themerex.net/support/.
Regards.
OK. So what can be done to keep the audio player playing without interruption, like many radio station sites do? Do you have the solution? Thank you.
You may try using any plugin for this purpose. Please note that we cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together.
If some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. In this case, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Can this support video player? I want to display promotional videos…
Hello,
Thank you for your interest in our theme!
Sure. The template supports video. It allows you to embed video files and play them back using a simple shortcode. Please review the example at http://sounder.themerex.net/shortcodes/
Regards.
After Wordpress update to version 5.5.1 I can’t change any setting in page layout. Save button doesn’t work. It doesn’t even work when “Enable jQuery Migrate Helper” plugin is active which is needed for this Theme to work.
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.5.1. To avoid any issues, bundled plugins should be updated. Please submit a support ticket at https://themerex.net/support/, and Our Tech support team will provide you with the latest version of the plugins whenever you need the update.
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi, I cant change my background image on header despite following the guide, please help!
Hello,
Please go to Layouts – Header, select the Header layout and edit the background image in the editor http://prntscr.com/ukincc.
If it still does not help for some reason, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hola, necesito saber como configurar el fondo. Envié un Ticket 20483
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,