This author's response time can be up to 1 business day.
It’s there any update for this theme or way to fix the look. It doesn’t look like the demo. Need help please!
Sorry for the long delay here. Our support is actually all handled through email. You can email us directly at email@example.com. We usually respond within 1-4 hours depending on the day and how busy it is.
I’ve been trying for a couple of weeks but the Support registration system keeps telling me my VALID support code is NOT valid (I’ve cut & paste at least a dozen times). I’m about ready to just buy another Theme at this point and if Envato won’t credit me, I’ll just go on blast here until I feel I got my $50 worth of killing future sales.
Here is my code with a couple of random numbers changed so you can see I am pasting the correct format:
I always get the following when pasting my CORRECT Code:
The license key you have entered is not valid or could not be verified at this time.
Just like the previous comment another guy made, I can’t make this look anything close to the Demo…maybe Wordpress has been updated and instructions are out of date or something else…doesn’t matter, I’m spending way more than $50 in time trying to make this look decent.
I’ve bought hundreds of items here and never had so much frustration I’m sorry to be harsh but this is useless to me right now.
If I pay the extra $50 setup fee, will you make it look just like the Demo?? or should I just buy another Template??
I’ll bet your “Cut & Paste” reply to my message will look EXACTLY like this (which doesn’t help):
Hey there! Thanks for purchasing one of our themes! We can’t thank you enough. All of our theme support is conducted through the Mint Themes support desk, Head on over and we’ll get you the help you need by one of our support team.
Support Desk | Create a Support Account | Can’t find your “Item Purchase Code”?
Our support is actually handled directly through email. You can reach us by emailing firstname.lastname@example.org. No sign-ups needed. Sorry we missed this comment on Theme Forest. Our support through email is definitely MUCH quicker.
The biggest rip off I evefr spent money on…..how are you allowed to do business…you piurposely make it look fucked up so you can gt another 50 bucks to “install” it….you suck
Hey there, That’s definitely not something we do on purpose. Nor are we the ones who are trying to get the extra $50 from you. That is only a Theme Forest thing. Our support is totally included with the theme and can be reached by emailing email@example.com.
Is there a way to add also “Past Events”?
Is it WordPress 4.3+ compatible? Thanks
Yes it is. If you have any other questions feel free to email us at firstname.lastname@example.org and we’ll be glad to help you out
Hello Im not able to login to your support page with this message from start. “The license key you have entered is not valid or could not be verified at this time.” Mostly Ive solved all problems but now I dont know how to solve it so how can I log in?
Hey there, Send us an email to email@example.com and we can help you out.
Ive this warning now and I dont know what to do with this. “Warning: Cannot modify header information – headers already sent by (output started at path\jplayer.php:148) in path\wp-content\themes\soundstage\index.php on line 19” Ive rewrite paths to “path” Any solution? Thanks
Hey there, Send us an email to firstname.lastname@example.org and we can help you out. That way we can keep passwords and other private information safe for you and solve your issue more quickly. Sorry for the delay in response here.
I purchased your theme but I get this message after updating wordpress and uploading your theme. How do I fix this message?
Fatal error: Call to undefined function of_get_option() in /home/youngkaiimusic/public_html/wp-content/themes/soundstage/functions.php on line 475
Nevermind I had to install the options framework plugin on the dashboard, thank you for this theme!
No Problem! Glad you got it sorted out. If you have any other questions, feel free to email us and we’ll be glad to help you out – email@example.com
PreSales question….is this up to date with the new WP? Looks like no updates since last year….looks awesome
Yes it works with the latest version of WordPress. There have been a few updates but they haven’t found their way onto Theme Forest yet because of a convoluted updating process. If you purchase you will get the latest version, though. And it is guaranteed to work with the latest versions of WP.
P.S. Sorry for the delay in response here. Our normal support desk is much faster and can be reached by emailing firstname.lastname@example.org
Hey, is there no way to have a custom CSS box? I want to purchase this theme for other clients but if there’s no custom CSS box I’m not sure I’ll be able to make changes quickly. I have another client who would want the page titles hidden, other stuff like that.
You can always set up a child theme to write custom CSS – this works with any WordPress theme. If you have any more questions about that I’ll be happy to answer them for you. For faster response times email us email@example.com
I have installed the theme but the menu ius not working on mobile devices. I have sent two mails about this matter but didn’t receive any reply! This theme turns out to be one of the worst purchases i made on Themeforest!
Hi, I’ve got some problems with event section. I cannot change the date of the concert. All the venues result on 01 January 1970 and I cannot change it.
Demo is not working. Can you please check? Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
This item is licensed 100% GPL.
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work