Author response

Hi,

Please note, Sparks theme has only one demo site. This means that database is slightly larger when compared to our other themes utilizing multiple demos. What it means is that there is a chance of incomplete demo import process on some shared hosting packages with limited resources. However, there is a workaround, to use gzip compression and native WP import option combined with our one click import option. This is well known procedure to our support agents and we're performing it or regular basis in behalf of our clients as a part of standard support scope. But you need to have server with fairly enough resources needed to run premium theme. Please kindly reconsider your rating, so hopefully you do realize that our theme has nothing to do with server issues you have experienced. Thanks in advance.

Mikado

Author response

Hello,

We couldn't find any history of your tickets on our support forum https://mikado.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it difficult to install. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Our team will assist you to setup your site within our theme and to import our demo content on your installation.
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got and kindly reconsider this rating into five stars.
Thank you in advance.
Looking forward to hearing from you on ticksy.

Mikado