225 Reviews
Relies on a paid version of theirs party product to setup.
Author response
Hi,
We are so sorry to hear that but all our premium plugin included in the theme is free, So you don’t need to buy your own licenses to use these plugins. If you have any issues, please create a ticket on our forum: https://thimpress.com/forums/forum/coaching/ and our team will guide you to resolve all issues. Hope to hear from you soon.
Thanks & Regards,
ThimPress - Customer Service
The customer service is quick and very good.
The English documentation is not accurate enough.
Translating the theme from English to French is complicated.
The theme would be worth translation into several languages.
The theme sold under Elementor would be completely redesigned under Elementor to avoid the old Widgets system.
I recommend this developer who creates very good quality themes.
I am very pleased to have bought this theme and recommend it because it is very suitable for my request to create a coaching site.
===MY LANGUAGE===
Le service clients est rapide et très bien.
La documentation en anglais n'est pas assez précise.
La traduction du thème de Anglais à Français est compliquée.
Le thème mériterait une traduction en plusieurs langues.
Le thème vendu sous Elementor meriterais d'être complètement refondu sous Elementor afin d'éviter le systeme ancien de Widgets.
Je recommande ce développeur qui réalise des thèmes de très bonne qualité.
Je suis très satisfait d'avoir acheté ce thème et le recommande car il est très adapté à ma demande de création d'un site de coaching.
DO NOT BUY THIS THEME! It is totally waste of time and money. This is 5th time I am trying to setup the whole system. Plugins crashed because of other plugins. on the last setup, it didn't even properly download demo sites. Some pages are getting duplicated. event manager gave an error because of another plugin. I deleted all extra plugins but didn't fixed. For the other review, they says they respond immediately but woocommerce error still causing load error. their woo-commerce theme is not up to date.
Author response
Hi,
Please be sure you downloaded the latest version of our theme (it release yesterday). If you can't install the website correctly, you can create a topic on our forum and our team will check and import a demo for you.
Note: We believe to have the issue came from your server. We always checked our item before release and we didn't get the issue like you. Please continue to discuss with us on the forum and we will resolve it for you. Hope to hear from you soon.
Thanks & Regards,
ThimPress - Customer Service
Great theme and ditto customer support. Very helpful.
Apart from the quality of the theme, I just can't say it enough, the customer service is just TOP notch.
I recently had some issues with my WooCommerce plugin, and after struggling for a couple of days, I contacted Support Service, it was a matter of hours and everything was sorted out for me.
Once again, thank you for being there promptly.
Great support in a timely manner!
Customer service is always there when you need it. They replied to my frantic review/requests with personalized help. The theme is also wonderful.
Support is very good, the team are always available to help with any issues.
by isra7 2 years ago
Fantastic and real customer support. They found out a css code that resolved a big issue on my site. Thanks to Phuong who managed to understand my question. By the way, the theme is working succesfully since 5 years.
Just started using this theme and all I can say is WOW... I love it. So many features and inclusions!
Good theme with a good support!
Wouldn't install properly but support helped out the next day
Good & quick support service. I had an issue with the download of the demo content, and it was solved within a couple of days.
