Good customer support.
105 Reviews
Excellent support. Fixed my problems in short time & I love the theme. Regularly updates and well documented theme with lots of opportunities.
It's all bad. In theory the theme is beautiful however it just does not work. Unless you log in as Admin, then it works, but as a site user, not so much. The cart doesn't empty, transactions with course/events in cart cannot complete; you get to spend HOURS testing and recording videos to send to the Dev team only to wait 24 hours for a "It works for us, try again" response.
The developers seem to be under a ton of pressure and may be stretched to thin.
I am SUPER disappointed in this theme. I'd recommend you wait for the team to work out all the bugs before you buy.
Author response
Hi NotMilk,
I am deeply sorry for any inconvenience you had. We have overloaded recently. Our team is working harder and harder for the theme.
Regards,
Ken
Beautiful Theme and had a great Support, too!
Great design and very active customer support!
Thx you for your efficiency and your reactivity, great support :)
If you wanna use one of the themes 100% exactly how you see it - it's fine. But if you believe their promises that you will get 4+ different themes, watch every, and build in your head already your perfect page with a design-mix of them to one amazing page - no chance! They allow to install only one of the demo themes and that's it. Up from the second try it's blocked, so you don't have a chance to figure out how you can use design parts from the other demos on your website. This is absolutely ridiculous, I never had a similar experience ever before. Never again this developers!
Author response
Hi vampire08,
So sorry to hear that. But it's 1 Click Import Demo Data and that's why you just only get 1 demo per installation.
But it doesn't mean you cannot mix another parts. Let me show you. Just email me to candy@thimpress.com with subject "vampire08 - Coaching Support" :). I didn't get any contacts from you before. Just give me a chance to assist.
Regards,
Ken
by WS58 3 months ago
5 stars.
Non only for the customer support, but also for code quality, customizabilkity and design quality.
Their support is excellent!
I love this theme. It has so many features and looks great! I'm not really using it for a coaching website, but this theme is perfect for my needs. Support could be a little faster in their response time, but overall a good buy.
This theme just purely rocks and is so easy to use.
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