65 Reviews

for Customer Support

Great theme, with many tools to play with. Customer support first class.

for Customer Support

The ThimPress team has been very helpful in the process of setting up this theme. We ran into some trouble including some specific, and ThimPress helped develop solutions for these issues. Nice theme - great support staff.

for Customer Support

I´m very happy with the purchase, great customer support.

for Other

their products and support are awesome. thanks Thimpress.com for everything you have done for your customers.

for Customer Support

Nice, complete theme with lots of options. Quick and good support!

for Customer Support

Support is slow and don't fix the bugs in the theme. Today is 4th day since I asked to fix the issue with testimonials block.
I'm loosing clients because of the bugs but support just say "I will remind the developers to fix your issue today' and no answer few days.
Don't want to think about purchasing another Thimpress theme.

And one more thing: at the demo they use additional styles for some blocks - 'margin-top:50px' for example. So when you add some blocks by yourself, you may see that spaces are different than in demo-version. I have spent time for finding it. And some blocks also are made with pure html/css, not like the widjet. So if you are not fimilar with HTML/CSS - be ready to have fun.

ThimPress

Author response

Hi Rubanyuk,

It was a weekend and our supporters could not respond to you immediately. There are a customization about style and the theme just make it done :)

Please check it again and let us know.

Regards,

Ken

for Bugs

The support is really bad. They don’t fix reported issues and only say: “Please be patient because we are working hard to fix everything”. With thimpress, never again.

ThimPress

Author response

Hi,

I just see your ticket, I feel sorry about it too. The supporter has to try harder and fix the issue on your site first, cause it's the most important thing we need to do.

Can you give me another chance to assist? I don't care about the support time was expired, just want to bring the best support services to you. I have sent me a request to agom***@gmail.com with subject "agomendes - Coaching Support". Please check again and let me know.

Regards,

Ken

for Feature Availability

Awesome feature ability and beautiful layout.

for Customer Support

I had questions and troubles with several items during my setup of the theme and Phuc always went above and beyond to assist me in resolving them. He is a tremendous support person and is extremely patient and helpful.

Thanks again Phuc!

for Customer Support

So far I always received support within few days (if not hours) even if we are in different time zones.
They asked questions to clarify my needs which made it also easier for me to define what I really needed.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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