112 Reviews

for Customer Support

I happy to purchase with this theme. Using from last 4 months and had some issue but working smoothly. Thanks, ThimPress for your best support.

for Customer Support

Excellent support. Fixed my problems in short time & I love the theme. Regularly updates and well documented theme with lots of opportunities.

for Other

It's all bad. In theory the theme is beautiful however it just does not work. Unless you log in as Admin, then it works, but as a site user, not so much. The cart doesn't empty, transactions with course/events in cart cannot complete; you get to spend HOURS testing and recording videos to send to the Dev team only to wait 24 hours for a "It works for us, try again" response.

The developers seem to be under a ton of pressure and may be stretched to thin.

I am SUPER disappointed in this theme. I'd recommend you wait for the team to work out all the bugs before you buy.

ThimPress

Author response

Hi NotMilk,

I am deeply sorry for any inconvenience you had. We have overloaded recently. Our team is working harder and harder for the theme.

Regards,

Ken

for Customer Support

Thx you for your efficiency and your reactivity, great support :)

for Flexibility

If you wanna use one of the themes 100% exactly how you see it - it's fine. But if you believe their promises that you will get 4+ different themes, watch every, and build in your head already your perfect page with a design-mix of them to one amazing page - no chance! They allow to install only one of the demo themes and that's it. Up from the second try it's blocked, so you don't have a chance to figure out how you can use design parts from the other demos on your website. This is absolutely ridiculous, I never had a similar experience ever before. Never again this developers!

ThimPress

Author response

Hi vampire08,

So sorry to hear that. But it's 1 Click Import Demo Data and that's why you just only get 1 demo per installation.

But it doesn't mean you cannot mix another parts. Let me show you. Just email me to candy@thimpress.com with subject "vampire08 - Coaching Support" :). I didn't get any contacts from you before. Just give me a chance to assist.

Regards,

Ken

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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