58 comments found.
Is there an update for the unyson plugin? It says “Something went wrong with the plugin API”.
Hi, we bought this Theme in 2019, now we should upgrade but we are scared that the Theme is not updated since 2020. How come? Was it abandoned? Does the support continue to be active for any type of need?
Hello, does this theme have movie schedule function? And if it does, does it allow you to create different movie schedules for different cinemas?
Hi there, I Have posted a question / request in your support system 4 days ago, and I keep waiting for your answer. Thanks
Helo i just purchased the specto theme and installed on wordpress. but could not find the demo or see any relative part like the showtime for cinemas… kindly help as its urgent
Hi there,
Could you open a ticket on the support forums please and we’ll be able to assist https://xenothemes.ticksy.com/
Thank you
Is Yours theme compatible whit WP 5.7.2 and WooCommerce 5.3.0 ? Which PHP version do you recommend?
hello, i would like to buy theme theme , i have send you some questions, but i didnt receive any reply, how can i contact with you?
Hi there,
Thanks for reaching out – we’ve responded to your email.
Regards
OK
The plugin Unyson is getting a fatal error on my website. What is happening can you or i fix it?
Hello Carla,
Can you post a ticket on the forum please with details of the error https://xenothemes.ticksy.com/
Thanks
Nevermind, its not the Unyson plugin, it’s the theme that stop working properly!
If you could post a detailed ticket with a link on the forum we’ll be happy to help,
Thanks
Nice theme! Easy to modify and work with. A couple of questions: 1. I would like to increase the size of the logo on the top left corner. Where can I do that? 2. My client are asking for a site search. An icon visible next to the main menu. I cannot find any such feature. Please advice.
I could have sent you a ticket but I don’t know how. All I find is a page asked to use my login/password. Is there a way to create such an account?
Cheers, Mike
I haven’t heard from you in ten days. How can I get the support that you offer? Please advice.
Hello Xeno Themes. Yet another seven days have passed and still no reply from you. I will now contact Envato and report you for not upholding your end of the deal (you offer support as a part of your license). It is now 17 days since I first asked for your assistance.
If other webmasters consider purchasing any of your products I hereby warn them that the (lack of) support offered by you is the worst I have ever encountered.
Hi Regina,
Apologies for the delays, in the current climate we’re understaffed at the moment unfortunately so we’re not as responsive as we usually are.
Did you say you managed to post a ticket on the support forum?
If not, can you send your request to support@xenothemes.co.uk
Thank you
So a client sent me this theme to install on his website.. There is NO MANUAL, and only a link that goes to a login page of some type. Please supply a manual download link as so I can implement this. You cannot even download example content.
OK, I have been trying to get this theme to work.. I purchased a license just so you guys will respond to me. Firstly when I try to go to the support, it takes me to a login page. My Theme forrest credentials don’t work and there is no way to register. What’s the deal.. Secondly, with no MANUAL, I have had to stumble around trying to get the Movie side of the theme to work. Added some movies. that has VERY POOR validation.. No idea what adding a film to a category does (One of many unknowns…)??? In any case put some films in and then tried to make some pages that implement the session/showtimes. When I try to SAVE this page I get an error.. “Updating failed. The response is not a valid JSON response.” This is my current optics on this theme…. No documentation, hit wall when try to get support, theme totally broken.
Hello there,
We have all of our support documents and videos online for this theme, please login with your ThemeForest account to access these videos as well as any support you may need, where an agent will be able to assist,
Thank you
https://xenothemes.ticksy.com/articles/100012141It does not work. I tried that at the start. Just tried again now. the Email address registered with themeforest and the password I use to login under this account. Does not grant me access.
Can you please email me at support@xenothemes.co.uk and I’ll create you a manual account with your email address.
Thank you
Hi guys, support and documentation are inaccessible without a login, that is not provided with the download… please advise.
Hi, I just bought this theme and the demo content is not showing. Just the schedule is showing on the homepage. When I want to make a support ticket, I cant log in or make an account. Please assist asap! Thank you.
Hi guys,
Just responded to your email.
Regards
Hey guys, loving the theme. I’m having trouble with the search bar in the top of the header? I have it active and whenever I load the page I can see it for a split second, but then it disappears. What am I doing wrong?
Also, final question…do you know how I can make a “More” tab in the navigation that has a Submenu drop down without the More tab actually being clickable?
Where can i change my footer/copyright section
You can change it via Appearance > Theme Settings > Footer.
Thanks
Hi. I bought your theme but I don’t use wordpress. The archive file only contains the WP theme. Can I have the non-wp version?
Hi there,
Could you please email us your purchase code please.
Thank you
Besides size issues on mobile devices, there are other significant changes we want to incorporate in the theme. Can you support in that?
If there is any additional cost involve, we can discuss as well. Also, are you available on any other discussion forum for quick replies. Appreciate that.
We are in bit hurry. Thanks
Hi there,
For significant changes these would fall under theme customisation, we currently offer customisation work. Please feel free to email us at support@xentothemes.co.uk
Thank you
i want to show full header of my website in mobile. it shows middle of the background. can you tell me how to do it ? or i want to change header in mobile devices
Hello, can I add a “link” on hours viewing time ? For exemple I click on “2:00 PM” and I am redirected on another website for buying ticket, can I add this easily ? And can I change to 24hours time, for example 18h00… ? Thank’s
Hi there,
The hour format is dependent on your time format set in your WordPress settings. You can update those to change from 12/24 hour clock.
You can add a url to the time but it will require some customisation of the theme. we offer customisation services if it’s something you’d like, please send us an email.
Thanks
Hi there,
I am the person who takes care of a website with your theme installed. After the latest Wordpress updates (since January 2020) Unyson Builder and generally your theme does not works good. The theme and the website are very very slow (about 50/60 sec of loading time) and it depends about Unyson builder plugin.
Is there a way to have an update?
Thank’s
Hi there,
Can you guys head over to the support forums and open a ticket and we’ll look into this for you.
Thanks
Hi guys,
yes of course! I’ll ask to the Web Agency that have bought your theme to write you! Thank’s for your reply! 
Best regards
Do you have demo importer on your theme ?
Hi there, it does yes
