rascals

rascals supports this item

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96 comments found.

Will this theme work on blogger?

?Hi, I’m not exactly sure what do you mean, please explain this in detail.

has anyone had any luck hiding the header? I don’t want it to appear on all pages….

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

I submitted one a few days ago and haven’t heard anything yet….

Hi, I answered to your ticket on November 20, 2015 at 3:30am

I recently noticed the audio player isn’t working in Chrome. It works fine in Firefox and IE, but not Chrome or Chrome Incognito. Any ideas? I haven’t gotten a response on the FullWidthAudioPlayer comments page.

Hmmm… weird I will check this issue. Please create ticket at https://rascalslabs.ticksy.com

Hi, is there any update to the theme that allows Mixcloud link now ?

Hi,

Unfortunately, the service does not provide appropriate methods, therefore the implementation is in is not possible. I hope in the future that will change, then I will add Mixcloud to the player.

ok thanks, its fine …. i deleted the soundcloud code and embedded the Mixcloud frame in there … works perfectly fine now ….....

?I have this included in the Spectra theme that I purchased a while back. I’ve been using it for a while, but I recently noticed the player isn’t working in Chrome?, or IE .. is my JQuery out of date ? how can i update ?

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Can the first background image be a full screen gallery?

Hi, Unfortunately theme does not have such feature. Of course if you have some CSS&HTML skills you should be able to handle this.

Hello, great theme! I’m having a little difficulty with the soundcloud lightbox (under the section you have named “Amazing Releases”) the soundcloud link that you have pasted in looks different to the ones i’m able to get hold of from soundcloud. Your URL string looks like https://w.soundcloud.com/player/?url=http%3A%2F%2Fapi.soundcloud.com%2Fplaylists%2F2999711&color=ff7700&auto_play=false&show_artwork=true where as mine looks like https://soundcloud.com/faded-official/oliver-heldens-shaun-frank-shades-of-grey-faded-rem when i copy and paste it doesn’t work? What do i need to do to get links like yours? Thanks, sorry if I’m being a bit dumb here :/

Fixed. Looks like i need to take the iFrame code from Soundcloud and remove the iFrame. Thanks anyway guys!

I have a questions regarding the Music Player, it seems other people have asked for something similar.. Is it possible to have the player open rather than having to click the little + symbol? Not sure where to raise a ticket so if you could reply here that would be great. Many thanks

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Hi there Rascals! Wonderful theme!

We are in the process of migrating from another theme to Spectra. But, while working with Spectra on our staging site, we noticed some missing functionality in our Visual Composer plugin. The Rascals plugin does something funny to Visual Composer – when it’s activated, it deactivates Visual Composer’s Grid Builder elements and some other elements.

It’s kind of essential that we also have Grid Elements working.

We couldn’t figure out what the problem was when Grid Elements were first disappearing – we only figured it out after a lot of messing around with activating and deactivating themes and plugins.

The problem appears to be in the Rascals – Spectra plugin itself, rather than the Spectra Theme. We’ve reverted to Twenty Sixteen and confirmed that we have the same problem in Visual Composer while testing activation and deactivation of the Rascals – Spectra plugin.

We are using latest version of everything: WP 4.4.2., Visual Composer 4.11.1 Spectra 1.4.1.

Is this a known issue between your theme and Visual Composer? Is Spectra not supposed to be VC compatible?

See the before/after screenshots activating Rascals:

Before: http://postimg.org/image/b4ot536n1/ After: http://postimg.org/image/n7fkj2z1t/

Thanks

Rob / Oxygen Smith

(Note: I just realized that this was posted on the comments of the HTML version rather than the Wordpress version of the theme – my issue obviously applies to the Wordpress version. Apologies)

Hi, Sorry for delay, Grid Elements they don’t work properly with theme supported ajax technology. Causes global conflicts and are not compatible with Ajax features. Cause a significant decrease in theme performance, so we decided to turning off Grid Elements.

So, if you want I can tell you how to turn it on. Please create a support ticket at https://rascalslabs.ticksy.com/.

Thanks, that’s a hugely helpful answer. I will talk to you further over a support ticket. :)

Hi, i have a problem the theme is corrupted when installing, no Sheet of missing style. help me..

Hello,

These template wasn’t designed to be used in WordPress. Like many other HTML templates it has to be managed by editing its core files.

These are only Html+Css+Javascript+PHP, and to edit them you would need a Html editor or any other tool you like. In theme folder you can see several HTML files eg.: index, index-1, index-2 etc. Each file is a separate page of your template. These files could be modified with your HTML editor (Notepad, Adobe Dreamweaver etc). Open any file with the HTML editor. You can use the Find and Replace tool (CTRL+F) and search for the button titles or just scroll down through the code.

Good HTML editors: http://www.sublimetext.com/ https://notepad-plus-plus.org/

Not working in Safari

Windows 10, I’m from Russia

Hi, I contacted with author of Music plaer plugin and is not supported by Safari on PC. Please note Safari on PC is outdated and no longer supported.

Thanks, sorry to bother you.

Is there an Instagram social media icon available?

HI, I have set icons with Instagram icon, please contact with me after purchase. Thank you!

Is there is an option for line up mangement? Great theme by the way!

Hi, Sorry but this is a plain HTML template, so if you want to add backend script PHP etc, you have to do it yourself or hire someone. In WordPress version (https://themeforest.net/item/spectra-wordpress-music-events-theme/10141585) we used contact from 7 plugin, so using it, you can build advanced forms and adapt them to their needs (http://themes.rascals.eu/spectra/get-in-touch).

Hello, for some reason the soundcloud player doesnt work anymore :(((( can you have a look ? thanks a million++ alex

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

yup, i tried to fill a ticket but it do not work :( daaamn, no idea whats wrong

Hi,

Make sure that your support is not expired. You can buy additional support package at themeforest on your item page.

Drop me a line if I can do anything else for you.

Cheers from your Team @ Rascals Themes

Hi Damien, I hope you’re doing well!

I noticed the FullWidthAudio Player isn’t working with Soundcloud again. radykal says it needs to be updated. I think the new player version (which I don’t have files for) now requires a registered Soundcloud app. So I registered for one.

​In the meantime, do you have the correct new files and can you please advise me? Thanks for your help and for a awesome template :)

Thanks, Mariusz. I sent 2 emails but haven’t seen a reply. Is the latest version in the latest theme update? Is there another way to get in touch with you?

Hi,

Weird, because responded to you a few days ago, please check spam folder. Anyway yesterday we uploaded an update, so you can download from ThemeForest.

Thanks, Mariusz. You were right. It went to my spam folder. I really appreciate your help!! :)

ianramos

ianramos Purchased

How do I stop autoplay? I can’t seem to figure it out

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

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