502 comments found.
Using the theme for 4 years and were very satisfied. In ALL of that time, our content updates included only text and image from time to time. Not being amateur and messing around the code so the functionality remains. Why am I starting with this – to prevent plugin / cache and similar generic answers. Few months ago our website started behaving in a way that the header and footer (including the main menu), just started displaying in a wrong way. The issue is on Firefox and Chrome Browser, but not at all on Edge and Brave. We updated all of the plugins, wordpress, even bought premium plugins (like wp bakery), but nothing at all. Of course that we tried deactivating the plugins prior to everything. I am reminding that we didn’t mess around the code and now what? We have to build entirely new website or change the theme. We are aware that you are not replying if we dont have support payed, bit this issue is linked to product that we payed for is not working correctly now (maybe since september this year and wp updates), but maybe you will do a fair play and try to direct us what to do. link – www.prvispust.com
Hi,
The existence of the premium version of the WPBakery plugin doesn’t relate to the menu section. Moreover, you can review our demo websites since we keep them up to date.
Technically, if the problem was with the core code, the same issue would be experienced on the other websites as well as our demo websites.
According to your website, there is nothing to do with the theme update at all. There are multiple Mixed Content errors on your website – http://joxi.ru/8AnloRPiolOXZm. Those errors appear exclusively due to incorrect SSL settings. In most cases, the cause of the issue is the wrong website URL. So please check the WordPress Settings > General section and ensure that you entered the HTTPS version of the website URL.
Furthermore, the theme license you purchased doesn’t cover the technical support. Envato Market provides 6 months of free support for all the items. Therefore, you’ll need to renew the support license to get technical support.
Cheers
Wow. This is was that typical situation when the most simple solution that takes 0.5 seconds was not even considered compared to the massive amount of energy and days wasted in finding some logical solution. Even though we look the way we look with this question, after laughing to myself, all I want to say is thank you, but really thank you. All the best in New Year to all of you there <3
You are welcome!
I’m glad to know that the problem has been figured out.
Cheers
Hi guys. I bought this theme a while back and my support has expired, but I have one quick question… Should I have received a activation code for WPBakery?
Hi,
License code for WPBakery Page Builder and Slider Revolution is not included. However, you can use them freely or activate your personal license (if you have one) to get plugins updates. This is the Envato policy, also authors of these plugins do not allow any theme developer to provide Purchase Code for third-party users. Some of them might have messages requiring activation, but they are already activated on our side.
Anyway, we provide plugins’ latest version within theme update so your website will always be updated and secure.
Cheers
