Web Themes & Templates

Reviews for Splash - Sport Club WordPress Theme for Basketball, Football, Hockey

Reviews for Splash - Sport Club WordPress Theme for Basketball, Football, Hockey

Cart 4,375 sales
Well Documented

97 Reviews

for Customer Support

I'm reviewing this theme for several reasons. The level of support is excellent, and my two minor issues were resolved in the initial reply.

The theme in general presents very few if any issues. The installation was quick and painless if you follow the step-by-step process they provide. Everything you need to customise the theme is in the documentation and the integration with SportPress is superb.

If you are needing a sports theme don’t hesitate to purchase - excellent service all round.

Author response

Thank you very much for finding the time to leave us this invaluable feedback and for giving a 5-star rating for our customer support. We really appreciate it!

for Customer Support

Fantastic customer support, and easy communication. Very eager to help and help me get the website working as desired.

Author response

WOW! Thank you very much for giving a 5-star rating for our customer support. We really appreciate it!

for Customer Support

Excellent work and quaility support services!

Author response

WOW! Thank you very much for giving a 5-star rating for our customer support. We really appreciate it!

for Bugs

Good template. Slow performance due to many customizations that are not natural form the WP structure. Works fine with minor bugs.

Author response

Thank you very much for finding the time to leave us this invaluable feedback. If you detected a bug in the theme, please don't hesitate to contact us on our support website.

for Design Quality

Tout simplement excellent, on y trouve tout ce dont on a besoin !

Author response

Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!

I purchased this theme and immediately ran into major problems trying to run it with Sportspress.

On the player page page, I tried using the Player Media Gallery to add images. It wouldn't work. I opened a support ticket and they said: "We've detected some conflicts with the player Media Gallery option. We have transferred the case to our developer to fix it. The issue will be fixed in the theme upcoming update." The latest update recently came out and the issue still isn't fixed.

Then, with the sponsors plugin from Sportspress, a major part of our funding, when you click on a sponsor, it goes to a page that is blank - it doesn't display the content. I was told, "We determine some conflicts in the theme, I've reported this issue to our dev team, and they already checking this, needed fix will be included in the upcoming theme update. Unfortunately, we can not provide an exact date of release, please kindly wait."

Since these are two major issues, I asked if my support period could be extended to determine if the theme would work for my non-profit organization and was told no. Essentially, I wasted the money on this theme and have to begin looking for a new theme that actually works with major components of Sportspress.

The support was fairly timely, with first responses coming in 3-6 days. However, I have no faith that what needs to be fixed will be fixed after my first report about the Player Media Galleries. I'd steer clear as this theme has a lot of major bugs.

Author response

Hi,

The resolution time depends on the nature of the issue. It is not possible to provide an immediate fix for all kinds of issues and bugs. We need a time to debug and fix the bugs according to the fair us policy of Envato Market.

for Design Quality

Support could be a bit quicker and I would remove the ! on the Thank you for your patience! at the start of replies to emails as it can be mistaken as you being rude.
Support helped with a minor issue but overall really happy so far.

for Customer Support

Отличная поддержка и тема!
Рекомендую :)

Author response

Thank you for a nice review! Let us know if you need additional assistance.

for Customer Support

Quickly response, competent support! Thanks

Author response

Thank you for a nice review! Let us know if you need additional assistance.

for Bugs

Another update comes and goes this week and they still haven't fixed product price options in Woocommerce despite the fact I flagged it with them 6 MONTHS AGO. Still broken. You can check it for yourself on their demo Splash site as it is broken there as well.

Avoid this theme if you want Woocommerce integration as it simply doesn't work and they should remove any reference to it being compatible with Woocommerce.

Author response

Hi,

We detected some conflicts in the theme with Woocommerce, our developers are working on the issue but it requires some time to fix. However, the issue with variations not affect the main functionality. The needed fix will be included in the upcoming theme update.

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