Question, maybe someone experience this issue. When I added a new project, background Vimeo/YT video is not playing. The old ones are fine. I am getting this: class=”video-block” style=”display: none; All plugins and theme are up to date

Hi, I have this theme registered for old canceled site. Now I want to use it on my new website. But I can not register it until the previous will be canceled. Can You help me? Thanks

Hi, I just purchased the SPOOL theme and when I try to submit a ticket through your website https://support.promo-theme.com/ – I get the following error code: Error – http_request_failed – cURL error 28: Operation timed out after 30001 milliseconds with 0 out of 42 bytes received.

I need help to set up the demo on my website

Hi there, we lost access to our old domain funfilmtech.com and we transferred our website to new domain funfilmtech.ca, and the license has been revoked. We don’t know how can we do now. Could you help us with the deactivation of the old domain? Thanks. I also email you guys with our purchase code along with our domain.

Hi, I’m trying to figure out how to update WPBakery Page Builder 6.13 to 7.0 as wordpress keeps giving me an error. I’ve read that the plugin is only bundled with the theme, I’m not a premium WPBakery member. Thx

Hello,

I de-registered the licence but still cant use it for another domain , what am i doing wrong ?

I couldn’t open a support ticket, because it need to renew, but i did everything correctly, why i cant move it to another domain it was for tests.

Thank you

Hello, are html files available? I don’t want to use WordPress for a website.

OMG update 1.2.8 destroyed my page is there an option to downgrade? to 1.2.7 ? any old downloads?

Hey Guys, so the YouTube problem is back I guess. The banner item videos work pretty wonky. YouTube does not work at all and Vimeo sometimes works sometimes not. I have no idea why. They are all public and embedable. Plus I believe they did work some time ago… I cant find any pattern in this problem. I even deleted cache. Check azyl.sk thats my site all videos are on Vimeo all ar public, some work some not… No idea why. Goung crazy.

Hi, I am using num box item and animation works fine on desktop while on mobile phone animation for num box item doesn’t work as expected, I see animation (numbers increasing) for only first icon but for any icons after this have no animation.

I have seen exactly same behaviour on your template “wedding films” and have tested on different mobiles, can you provide a fix for that?

I am unable to login to your support section either it keeps on saying

“Logging into Envato Please wait whilst we log you in”

hence adding comment here in hope that you see it and provide help.

Thanks

Hi there. I was told to message you here about deregistering the license on my theme. Thanks.

Question, can we use self hosted videos for the film maker style temp? The theme looks good but there is nothing about self hosted videos.

Hi, I have been studying your theme and it looks very nice and interesting. However, i have a question: is it possible to include video in the image galleries? Thanks, Stelian Pavalache

Hello,

I’m interested in your theme Spool. I have a few questions about it: Can I create my own menus and display different menus on different pages?

Our page is to be divided into two areas: (a) the public area for visitors, with the main menu. and b) the member area with an extra menu. We use Ultimate Members with different access roles. Only after logging into the member area, you will see a separate, new menu there. Depending on the member’s role, different pages are displayed.

When I add new pages to the menu, can I then add an Ultimate Member user role to the individual menu items?

We have different categories for the blogs. Normally, at the bottom of the blog view, there is a navigation to the previous or next blog. Can I switch off this navigation? At least I didn’t see the navigation on their demo page.

Can I embed vimeo videos?

Can I insert different logos on different pages?

Thank you very much for your answers.

Best regards

Where is the Wizard guide installationeps for this theme??! ?

Can I use elementor with this theme?

Hi there! Great theme! However i am driving into some issues. One thing is, that changing the footer color does not have any effect. No matter if on the startpage, or cutompage it has always the same blue color. How can i change this? And the header-color does also not change for the “startpage”. Only for new created sites. The other thing is, that my menu items a overlapping. One link is “Datenschutzerklärung” – it is rquired in Gemany. That word seems to be too long for the spool-menu. This needs to be fixed. It would be nice, if icons would be coverd by the “hover-color”, too. Actually it looks like a menu item is not part of the menu-item itself. But that is just a design thing. Opened a ticket as well . Regards, Dennis

Hello, Im trying to import the demos, but when finish, the website structure changed to the demo design, but no media files at all ( photos / vedios ), and all plugins installed and fully updated. Am i missing any options or click ? any help is very appreciated. Note : I tried to check if the issue mentioned before, but couldnt see any, so im sorry if i miss it. Thank you for your great work

Hello, two days now i opened a ticket and no reply.

Awesome and super cool theme, unfortunately we register it on a demo test site, and we can’t ask the support anything because the support is expired, the test website was example.art the live website is example.info, so the exact same business, anyway to cancel the first mistake register ?? thanks.