Dear Sir,

You can view the Shopify version here: https://1.envato.market/OdbLN

Thanks!

Dear Sir,

Please submit a ticket on our Suppor System: https://support.wpthemego.com

And let us check the issues on your site.

We will help you resolve it soon.

Thanks!

Dear Sir,

We don’t understand your comment clearly.

Can you provide us with more details about your requirement?

Thanks!

Dear Sir,

Our team replied to all of your tickets.

Please check them and discuss them with us.

Thanks!

Why are you not responding for a refund Or maybe I am not making myself clear, you ignore me on this issue, or that I do not quite understand you?

Dear Sir,

Would you please submit a ticket on our Support System: https://support.wpthemego.com

And provide us with your site information.

Our team will check and help you soon.

Thanks!

Dear Sir,

We’re sorry for your inconvenience!

Our team has just come back from the weekend.

We replied to your tickets.

Please check them.

Thanks!

Hello Your specialist asks money for optimization, how is it possible at all, in 2021 the template should already work quickly, and not after the purchase, I still have to buy optimization services, why are you selling such a crude product and ask for money, why is it or not at first indicate before buying a template, I would definitely not have bought it, when I bought your template I had a few more templates in my choice and they were already perfectly optimized, now I really regret that I started working with your product, as it brought a lot of problems and ruined my relationship with a customer with whom I worked for 2 years Even if now I return the money, I spent 1.5 months on creating a store and my client categorically does not want to pay for anything more because he said that he does not believe your company and me What will be the solution to this problem? Can I get my money back?

Dear Sir,

We’re so sorry for your inconvenience!

We have checked your ticket with our technical support team, and they will help you soon.

Thanks!

Dear Sir,

We’re so sorry for the late reply!

Please check your ticket.

Our team replied to it.

Thanks!

Hey dear support After 7 days, I could not figure out why the demo data was not imported (thanks to the support) I want a refund for the theme I bought

Dear Sir,

Thanks for your response and sorry for the inconvenience.

As our supporter replied in your ticket, we have tested the demo data importation and also with the WordPress default before releasing the theme to make sure that it works well. We have checked in your site and it seems that the issue is due to your server configuration: http://prntscr.com/1vsraqh

The support installed the theme in your site now. You can check and let us know if you need any support in the ticket.

Actually we receive many requests every day, so we can not check and reply to your ticket immediately. We will try to check and respond in the ticket as soon as possible and in no more than a business day – following the support policy.

Thanks!

Hello,

Thank you very much for your interest in our theme.

About the loading, we have install lots of demos on our server then it may affect the site performance. Also, after installing the theme on your website, you can remove the plugins you don’t use, use the cache plugin like WP Rocket, and optimize the images and code. By these way, the site performance will be improved significantly.

Thanks,

Dear Sir,

For your request, please refer to this guide:

1- Install and active sportbike_child-theme

2 – go to the wp-content/themes/sportbike/ => copy the footer.php file and paste it to wp-content/themes/sportbike_child-theme/

3- Open the footer.php file in wp-content/themes/sportbike_child-theme modify line 33: https://prnt.sc/wcsfb3

If you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com

Our team will check and help you soon.

Thanks!

Dear Sir,

For your issue, please submit a ticket on our Support System: https://support.wpthemego.com

Our team will check and help you soon.

Thanks!

Hello,

Thanks for your question.

You can have your site in a test environment then move it into the actual site. However, please note that our team will support you with a website only.

Thanks,

Hello,

Thank you very much for your message.

If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.

Also, I see that your support license expired for a year then please renew it to get help from the team.

p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.

Thanks,

Docs & FAQs . Ticket Support . Facebook . Twitter

Hello,

Thanks for your interest in Sportbikes and your comment.

To intergrate this theme with Stripe as payment method, you can install Stripe addon of WooCommerce: https://woocommerce.com/products/stripe/

Thanks,

Dear Sir,

Our theme is built with LESS, so you can change your primary color to any one which you want. It’s very simple.

We provide the guide for changing your site color in our theme document.

Thanks!

Hello , i can’t change the logo in Appearance->Theme Option->General; Why ? This Theme drive me crazy, i created a ticket and nobody reply me … new logo : https://prnt.sc/um4o7d , but still show the default logo : https://prnt.sc/um4ojp

Dear Sir,

Our team has replied to your ticket 1 day ago. Please check it.

For your logo, we have cleared the cache on your site and the logo changed. Please check again.

Thanks!

Thank you!

We have fixed it. Please check it again

Thanks!

Dear Sir,

Thank you for contacting us!

Please go into the admin page—> appearance => widget => add the Sw Woocommerce Related & Upsell Slider widget into “bottom detail product”, clear cache, and check your site again.

For more support, please submit a ticket on our Support System: https://support.wpthemego.com, our team will help you soon.

Thanks!

Hello,

We are so sory for not replying to you soon. We have come back from the summer holiday. However, we checked your ticket and see that our supporter solved this problem and replied to you in the ticket yesterday(https://prnt.sc/t1xyi4). So, please check it again.

Best regards

Docs & FAQs . Official Support . Facebook . Twitter

Hello,

Thank you very much for contacting us.

We haven’t updated to WordPress version 5.4.x. However, we checked our theme package on this version of WordPress and don’t see any problem. So, you can update it by yourself. If you have any problem during updating our theme, please create a new ticket on our support system. We will check and support you there.

Best regards

Docs & FAQs . Official Support . Facebook . Twitter

Hi,

Thanks for reply. We did the update without problems. Best regards Bruno Azevedo

You are welcome

Hello,

Thank you so much for your message.

If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.

Thanks,

Docs & FAQs . Ticket Support . Facebook . Twitter

Hello,

Thank you so much for your comment and so sorry for missing your comment.

If there is any difficulty, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.

Also, your support license to this theme expired then please renew it to not interrupt the support.

Thanks,

Docs & FAQs . Ticket Support . Facebook . Twitter

Hey Magentech,

this is not a support task, I am not asking for any bug fixes or support. All I am asking is how to get the login pop-out to work as you don’t explain it in you documentation. Please reply with the shortcode or way I can add it to a menu link please. thx

Hi there,

It is in the Header and we have documentation for this part.

Thanks,

Docs & FAQs . Ticket Support . Facebook . Twitter