We just bought the template but seem to get stuck during the installation. Could you help us out here?
Hello, You can contact us via contact form we will help you . http://www.plazathemes.com/contacts
Thanks, Great support folks!
We have purchased the theme and installed it successfully, but the checkout process is not working.
URL : http://18.104.22.168/alsportz/
Hello You can download file http://plazathemes.com/fix1800/checkout.xml then replace app/design/frontend/default/ma_sportshop/layout/checkout.xml file by downloaded file. After change you need clear all cache ( admin > system > cache management > disabale all cache)
Where do I find the “Tutorial and detailed User guide for installation and using”. And is there no support forum for this theme?
Hello, If you need support you can contact us http://www.plazathemes.com/contacts , firstname.lastname@example.org
How do I get images on the homepage slider (like you have in the demo – 2 of sneaker and 1 of sporting gear)? Right now I have 4 broken thumnails and wheel that turns constantly.
Hi, You can manage homepage slider in the admin > Magentothem > banner7 > manage items . regards,
I’ve installed the theme and everything look almost great. I’m having problems with the Prozoom function, the thumbs of the products and the featured products. I would like tot send you some printscreens of the issue.
You can send us printscreens of the issue support(at)plazathemes.com
Fixed, thank you very much. See my e-mail for more questions I have. Thank you.
ok, we will check and help you
We are trying to launch our Wordpress blog and I can’t get an image to show up as a header. It seems the template is overriding the wp settings. How can I get this to show up? We are on 1.8 Sportshop. Thank you.
This theme is magento theme. It isn’t wordpress theme. You need use it for Magento CMS.
Oh, sorry, the wordpress theme is Twenty Twelve. If I am in wordpress admin it shows up, but when I look at the blog through the magento site it doesn’t show the header or the text color changes on the header. Please help. Thank you!
sorry, we don’t understand. you can provide more details . We will help you
We have the wordpress theme Twenty Twelve and we are using it on our Magento site, which is 1.8 and Sportshop theme. When I go to make a header image for the blog or even to change the colors of text in the header for the blog – it won’t show up on the Magento side, but on the Wordpress admin it will. How can I get Magento to recognize the changes?
I hope this makes sense. here is a link to the blog. A header has been added and the text has been changed to red for the header text, but as you can see it isn’t showing it at all. http://goo.gl/GiHGVL Thank you!!
you can make ticket and provide detail. We will change it for you http://www.plazathemes.com/tickets/
The featured products slider isnt corresponding to the featured products in the store. For example it has selected products there that when i go into their properties they have featured product = false. So I am not sure why they are in there.
Can you provide fix?
Hi, You can make a ticket and provide your domain. We will check and help you solve it. http://www.plazathemes.com/contacts
I’m not the only one with this problem, is common issue with this theme I though you can provide solution here for me and it would help others too.
you can contact direct us. We will help you solve your problems
1) I have installed your theme and now the “update cart” function in check-out cart wont work. If i change the quantity update cart wil just refresh the site but not change to the new quantity. If I change theme to default it works again. What to do?
2) How do i get the drop-down cart to show on my site?
1. You can download file http://www.plazathemes.com/fix/checkout/cart.zip and relace file on your server app/design/frontend/default/ma_sportshop/template/checkout/cart.phtml . After you replaced you need clear all cache ( admin > system > cache management > disable cache )
2. You can provide screenshots, your website info we will check it for you http://www.plazathemes.com/tickets/
Hello! We have bought this template, but we want to use the another CMS (not Magento). We need the made-up design in HTML5 + CSS + scripts, but cann’t to find it in the downloaded folder.
We found only 1 homepage in .psd
in this folder (\themeforest-3510286-sportshop-responsive-magento-theme\ma_sportshop_package_1.1\ma_sportshop_design\ma_sportshop_design\psd).
We need HTML5-template of all pages (or .psd of all pages).
Please, help us!
Hi, You can check your email and find link download in email. We have responded your email.
I installed this template, and I migrated my database from Joomla already. I then found that the site was not displaying correctly. I do not want to start over, as I have already migrated all of my products, and customers over to my new site. Can you let me know if there is a way to fix this, so it looks like the default layout.
I just started over, thanks thought.
Hi, The database from joomla doesn’t word with magento. You need find tool and change it.
The lost password page/link does not work but everything looks correct and it seems to be theme related. Can you take a look at the issue?
Hello, You can make a ticket http://www.plazathemes.com/tickets/ and provide more details. We will help you solve it
Hi there. I think your ticket system is having issues. I submitted a ticket but was issues ”#XXXXXX” for a ticket number each time I submitted it and I have not heard back from anyone. Please advise.
Thanks for your help.
Or you can contact us http://www.plazathemes.com/contacts
I wanted to take a minute to thank you for your help on this issue. Your team was fantastic!
This model features in separate HTML pages?
We need institutional pages, plus Store. Is this possible?
It isn’t possible.
We need this layout in HTML order to assemble the institutional part of the site. You have? Or similar.
sorry, we don’t undertand this
Help! The theme is not working with internet explorer. Please see www.gobelinskysport.nl/site
Hello, You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will check and fix it for you
Hello Plaza themes. I’m having troubles that occured after some time. This is the report i get when i want to configure the Banner7 extension : Fatal error: Class ‘Magentothem_Banner7_Helper_Data’ not found in /home/mulekom/domains/xxxxx My_domain xxxx/public_html/app/Mage.php on line 546.
So, can you help me?
You can make a ticket http://www.plazathemes.com/tickets . We will check and fix it for you
hi, i would like to purchase this template before that can you please let me how to add sizes of shoes near Availability: In stock while user add product in cart and check out
Hello, You can add sizes of shoes in admin > catalog > manage products > select product > Custom options. It’s available.
thanks can you suggest me template with responsive design and will work for shoes store
This template is responsive template. You can use for your website
Hi! It’s possible to use in a multi store enviroment?
Hi, It’s possible to use in a multi store enviroment
Ok! I’m ready a customer of the theme. Can you send me instruction for acomplish this?
I have the follow error: Integrity constraint violation: 1062 Duplicate entry ‘ThemeOptions_setup’ for key ‘PRIMARY’
I think the structure of the sport theme it’s no compatible and need a different arrange of the files for work properly with another. I will try this. Thank you
You can make a ticket http://www.plazathemes.com/tickets/ and provide detail. We will change it for you
i have moved it from local to live site
You uploaded missing .htaccess file. You need check .htaccess file
i have uploaded .ht access file
but same issue is there
You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will help you solve it
From the smartphone (on your demo), the checkout page table have a dark background on some fields and you can’t understand too much… Please have a look.
Hi, You can make a ticket http://www.plazathemes.com/tickets . We will help you
Hi, we updated Magento from 1.8 to 1.9 and all worked fine.
After that, to have a clear installation, we unistalled Magento and we installed again Magento at version 1.9, we did “go to Magento Admin >> System >> Configuration >> Design, write “ma_sportshop” in Themes/Default input box and click “Save Config” button” but the theme doesn’t work.
Is there something we’re doing wrong? or is there some tips?
Hi,You can make a ticket http://www.plazathemes.com/tickets/ . We will check and help you solve it
My home may have 3 columns?
How do I add content in the 3rd column?
Hi, You can add more content in the 3rd column. You can provide more detail (screenshots) and make a tcket http://www.plazathemes.com/tickets . We will help you
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