364 comments found.
PRESALE QUESTION
Please where is the how to install guide? I have been looking for it to no avail.
Hello,
You can find all the necessary information in the theme documentation at the following link: https://support.codesupply.co/documentation/squaretype/getting-started/theme-installation/
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I have been waiting 2 days for a response to my ticket #144867
Hello,
We apologize for the delay in tech support response. For a couple of days, the server where the ticket system is located was not stable and it was not possible to answer some of the tickets. Now everything is working stably, and you will be answered shortly.
Thanks for understanding.
PRESALE QUESTION Its possible to set the post masonry like https://squaretypetheme.com/wanderlust/ the same style and put into a PAGE to show with the same style?
Hello,
You can use a News block and a Masonry layout for this, it is not exactly like the one on the main page but is very similar. https://prnt.sc/Twi3WQp2ZX2uThank you for your interest in our theme and looking forward to seeing you among our customers.
How can I do to set the post masonry like https://squaretypetheme.com/wanderlust/ the same style and put into a PAGE to show with the same style?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks for your interest in our theme!
When are you adding GA4 counter? its been 2YRS since GA4 was announced and yet to provision was made
Hello,
It is better for you to write technical questions to technical support through the ticket system at https://codesupply.co/support, but what I can advise you now and as far as I know what you need in the settings on the site, just disconnect and reconnect and the data from Google will already come.
If you have any questions, feel free to open a ticket in our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi,
Your theme only supports GA3 (GA3 no longer works), Kindly update your code for GA4 https://support.google.com/analytics/answer/10089681?hl=en
GA3 no longer receives DATA update your theme for GA4.
Thanks
As of yesterday, the Instagram connection is no longer working. Trying to reconnect a business Instagram account leads to a Facebook page saying that the app has become inactive. Is there a timeline for fixing this?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme.!
Hey, I’m trying to open a support case but the site is now allowing me to do so. It says there is a security issue on doing so.
The issue is that I’m not able to have the tweeter feeds working. The integration is done but the widget will show permission denied. I tried following the documentation but apparently everything is correctly setup.
How can I have that working?
Hello,
Please try again to open the ticket, maybe the second time it will work. https://codesupply.co/support But I can say that twitter really does not work, twitter API has become paid and the old type of connection no longer works and it does not depend on us. At the moment, the situation is being analyzed, and the solution will be added to one of the future versions of the plugins.Thanks a lot for your purchase!
Same thing .. always shows an error while sending the ticket. Anyway, thanks for the quick reply. I will remove that from my site it is not that critical for me.
I’d make it clear in the page so people will be aware and not lose time trying to have it working.
Regards, Felipe
Hello,
At the moment, twitter does not work for anyone because twitter has changed its API and now the search for a solution to this problem is underway. But while there is still a search for a solution, you can temporarily disable this widget.
Hi Support I’ve recently had an Issue with my clients website https://thetravellingguy.com/ with the youtube links not working/playing in header or not loading the youtube video or link in the header.
Ive resorted to reloading the theme entirely and re loading the wunderlust theme, while double checking the server PHP settings and even changed back from ver 8.1 of php to 7.4 and still have the same issue? Now while I don’t think this support call should be a paid support call and should be provided to get the theme working as it should do when purchased, you may disagree? If you can help me that would be great. I did try a normal support call but due to the support running out I couldn’t log the call.
WP 6.22 PHP 7.4 was 8.1
PHP.ini display_errors = Off max_execution_time = 120 max_input_time = 60 max_input_vars = 3000 memory_limit = 2048M post_max_size = 128M upload_max_filesize = 64M zlib.output_compression = On allow_url_fopen = On enable_dl = Off file_uploads = On
I’ve re-checked all the server settings you have in the documentation, (Also you might want to update it as PHP 7.2 is now not supported?) which hasn’t made any difference?
Can you help me without having to renew support or do I need to renew?
Many Thanks Tim Brand
I have got the home page youtube playing in the header but all the posts won’t play youtube video or link to the youtube video after WP 6.22?
Sorry last comment: My client runs a youtube channel and the theme has worked fine until now with Youtube links and the header playng. It makes all the posts that I’ve installed useless as they don’t link to Youtube anymore for anyone to watch? If you can help out that would be great…
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme!
I contacted you earlier about activating my license for square-type but haven’t got a reply.
The license is activated on an old domain that no longer exists. PLEASE remove this activation because I want to activate it for my new website. (I think that something like this should be done on my side through a feature under the dashboard, not get your support every time I need to remove and add a new installation)
Hello,
When you delete a site, you can remove the license in the theme settings, in this case you will not have difficulty activating the license on another site.
But since you no longer have access to the old site, please open a ticket in our ticket system https://codesupply.co/support and one of our support agents will help you.
Thank you for using our theme.
how do you even remove this whole “Browsing category” header on a page? like here in your demo: https://squaretypetheme.com/squaretype/category/vulputate/
It looks bad. Especially in a different language then English?
i figured. had to add
.page-header{ display: none; }
to additional CSS.
Hello,
It’s great that you found the solution yourself.
But if you still have questions, then you can safely open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Do you need any other plugins for full functionality or editing (like elementor)?
Hello,
The theme itself works without additional plugins. But in order to use all its features, there are several recommended plugins, and we also recommend additional plugins that improve some aspects of the theme, for example, for SEO or something else. For more information, see the theme’s documentation page. https://codesupply.co/documentation/squaretype/getting-started/plugin-installation/Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello. Is this theme still supported? I see that it hasn’t been updated in almost a year. Will there still be new updates and features?
Hello,
The theme is supported and always under our supervision. New versions of the theme, as usual, appear if you need to add support for new versions of WordPress or fix some bugs. But since the theme still does not have bugs, and it works fine with the latest version of WordPress, the theme simply does not need to be updated.
Thank you for using our theme.
Hello! Demo content included in the theme Squaretype?
Hello,
After installing and activating the theme, you can easily import demo content by using the option provided. If you require any assistance with the demo import process or have any other questions, please feel free to open a ticket in our ticket system https://codesupply.co/support. One of our agents will be more than happy to assist you.
Thank you for choosing our theme and we look forward to helping you further.
Hi your theme shows that it was “Last Update 30 October 22” on right side of envato, I’m guessing you have made some updates since…or is this correct? theme looks great from the demos.
Hello,
We appreciate your concern about the theme’s updates. Regarding your query, we would like to inform you that Envato displays the latest update date of a theme.
As of now, the theme fully supports the latest versions of WordPress and the necessary plugins, and we have not encountered any new bugs. Therefore, the theme does not require any further updates. However, please rest assured that we constantly monitor the theme to ensure its stability and functionality.
Thanks a lot for your purchase!
Will or is the theme compatible with WP 6.2 yet?
Hello,
Our theme fully supports the new version of WordPress.
But if you suddenly have new questions about compatibility, then you can safely open a ticket in our ticket system https://codesupply.co/support and our support agent will be happy to answer and help you.
We provide support via our ticket system only.
Thank you for using our theme.
Hi wondering how I can hide the page title, especially on the homepage.
Hello,
Sorry for such a late reply, by mistake we didn’t get a notification about your question and only now we noticed it.
We provide support via our ticket system, and if suddenly your question is still relevant, please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Dear Team,
I have submitted two tickets of support. One is more than 48 hours, one is more than 24 hours waiting.
I hope everything is ok there.
waiting for your help. kindly revert.
Thank for this awesome template.
Hello,
Our support agent has just replied to you, please check your tickets.
Thanks.
Hello, 1 – I suppose that the squaretype or steeze demos can be easily set up to have round corners on the post images as are on the “papercut” demo, that is correct? 2 – I intend to use the “shop” option also and I understand that on the demo import the shop won’t display right away but, if needed, you will help to set up the shop just like on your main demos with no extra charge, that is correct? 3 – is it possible to add more filters to the shop, besides categories? I have the “Product Filter for WooCommerce” plugin, do you know if it could be used on your theme? Thank you
Hello,
1. In theme settings you can change image border radius https://prnt.sc/gXkX1EfAQ1k5
2. After the purchase, you can write to us through the ticket system https://codesupply.co/support and we will help you create exactly the same store as in our demo.
3. The theme uses native functionality from WooCommerce and any additional filter you add will work.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I have a question, my friends, is this theme suitable for a news website?
Hello,
The Squaretype Theme, for this is undermined, as you can see in the description of the Theme, it says that the Theme is intended for Modern Blog and Magazine, and this means that it is just right for news.
Thank you for your interest in our theme and looking forward to seeing you among our customers
Thank you for your reply I read the product description well But what may make me hesitant is that there are features that have been added to support electronic stores, and I do not need this feature at all, and I am afraid that it will affect its performance with me. That is why I submitted my question
Hello,
The theme is made in such a way that if the WooCommerce plugin is not installed, then all the functionality for this is simply not used and does not affect the productivity of the site in any way. You can see on this screenshot fact that the code for commerce does not run until the plugin is enabled: https://prnt.sc/aHo62VFTPu11
You just have to not use the plugin WooCommerce and everything will be fine.
hi.. can you show me any shop demo or sample ecom site made using squaretype.?!.. i am unable to find any shop demo on your page…
Hello,
You can see how the store is displayed in our theme at the link https://squaretypetheme.com/squaretype/shop/
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Thank you but is it importable..?! can i import it (considering it is not part of demo sites)
The theme includes demo content for the blog, but if you like our shop so much and want exactly the same after purchase, write to us via our ticket system at https://codesupply.co/support and our support agents will help you to install the same store for you.
Right.. ok .. got it..
