58 comments found.
Is it possible to use as multivendor PoD?
Hi there,
Staaw has been made for a single store in the first place, I didn’t test it in a multi vendor environment, but it should work with the WooCommerce multivendor plugin.
I hope it will help.
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Hello. I’m using your theme, In a page, if I set the header as hidden, your theme assign to the header the rule display:none and do not remove the h1 tag. So, in my page, I have two h1 tags. Is possible to resolve this problem? thank you.
Hi there,
Please check that no content block is set for you header: https://doc.wolfthemes.com/theme/staaw/#content-blocksI hope it will help.
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No. I also tried setting an empty Content Block but it always keeps me a div id=hero with the rule “display:none;” and with a h1 tag inside with the title of the page. From a seo perspective this is seen as a page with two h1 titles and is penalized. Could you solve this? Thank you.
Not sure why the default hero is output. I will investigate this and release a fix in the next update. In the meaning time, here is a quickfix:
You can add the following PHP snippet at the end of the functions.php file or even better, use a child theme and paste the snippet below in the child theme functions.php file:add_filter( 'staaw_show_hero', '__return_false' );
I hope it will help.
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Where do we get the update? Its not here. Where are we supposed to get it because as of now my whole business is down because of your out of date theme messing up WooCommerce. I have nothing but critical errors and can’t even log into my admin with getting a critical error. This is not a support issue, this is a your theme is broken so fix it and give all of us who already paid for it the update, issue!
Hi there,
Here is how to update the theme https://wolfthemes.ticksy.com/article/11658/An update is planned soon with the WooCommerce template version update. Anyway this doesn’t impact the theme functioning in any way so you can safely ignore the notification message.
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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How to display 2 products in 1 row on mobile view?
Hi there,
You can add this CSS snippet in the customizer CSS tab, or in your child theme style.css file.
.mobile-screen .product-module-grid .entry-product{ width:50%; float: left; }
I hope it will help.
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woocommerce template is out of date. I get this message on my dashboard
our theme (Staaw) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi there,
An update is planned soon with the WooCommerce template version update. But still, it doesn’t impact the theme functioning in any way so you can safely ignore the notification message.
I hope it will help.
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Hi,
In the WPBakery there’s no responsive options available. I’m missing the tab. Is it disabled?
Hi there,
The theme uses its own column system which adapt automatically to the browser width. That’s why the default setting is disable.
I hope it will help.
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It’s been two months and you aren’t responding to my tickets. Your theme shuts down the whole site when we install it into Wordpress. Its not possible to enter a purchase code. Nothing is working. Stop ignoring me.
Hi there,
After a quick check on the forum it seems thar our support staff is in touch with you since july.
It is not possible to help you without any details.: login info or at least a screenshot of the issue.
First of all, be sure that your server fullfills the minimum requirements:https://wolfthemes.ticksy.com/article/11651/
Most issues that users may encounter like 500,503 error etc. are usualliy due to low server configuration, that’s why we recommend to avoid low budget hosts:
https://wolfthemes.ticksy.com/article/11651/
Here is a list of hosters we recommend:
https://wolfthemes.ticksy.com/article/13381/
Also, be sure that your WordPress installation, the theme, and plugins are up-to-date.
If you still need help, please be sure to post more details and info about the issue on you forum ticket.
I hope it will help.
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these forum tickets are not helpful.
i need this fixed and am getting very minimal support.
Hello there,
I understand the situation is frustrating for you, and I’m sorry about that.
After checking your website via your ticket, you still have the 1.0.0 version of the theme installed.
Additionally, your PHP version is too recent and was not tested with all of our themes yet. It seems that even WordPress itself and some other plugins are not optimized for this version yet.
I suggest switching to PHP 8 max and updating the theme to its latest version (1.2.4). you shouldn’t have any issues after that.
That being said, if you’re not satisfied with my theme, you can request a refund from Envato here: https://themeforest.net/refund_requests/newKind regards.
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support is not replying at all to solve their theme issues, refund please!!!
Hi there,
Please understand that, as specified on the support forum homepage, we don’t process tickets on weekends.
Also, your refund request has been processed.
Thanks.
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please check ticket #3030416, you have demo import problems
i can not get this theme to install properly, if i cant get help id like a refudn thanks
Hi there,
First, please be sure that your server fulfills the minimum requirements.
Most of the time, issues with the theme installation and demo content import are related to the server settings. https://wolfthemes.ticksy.com/article/11680/ For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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is it possible to change the number of columns of products in mobile view? in staaw i could not edit with theme options
Hi there,
Unfortunately, this is not an option built into the theme and we don’t provide support for theme customization.However, we provide customization services for our themes. https://wolfthemes.com/services/Feel free to let me know if you’re interested or if you have any questions.
Kind Regards
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Hi,
I like the theme, please confirm if only the html of this theme (maybe as separate product) is available or not, as we need that only for our custom coded project.
Thanks
Hi
Unfortunately, there is no HTML or PSD version available. The theme has been designed directly for WordPress using CSS.
Kind regards
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My page currently displays short code instead of the demo design/layout. Please advise to how to resolve this issue.
Hi there,
The Wolf WPBakery Page Builder extension plugin requires an activation. Please follow the instructions here: https://wolfthemes.ticksy.com/article/13268/I hope it helps.
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Is this theme compatible with any of the Product Designer plugins like Fancy Product Designer
Hi there,
Fancy Product Designer being a WooCommerce plugin, you should be able to use it. Please note the theme doesnt inlcude any custom style for it though.
I hope it helps.
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hi Wolf-Themes…I already have an online store for my graphic t-shirts. Now I want to incoporate the print on demand side as part of the online shop for customers that want custom-made designs. Is there a way I can incorporate this template in such a way that I won’t have to install all the files. I just want a situation where I will implement it as if I installed printful plugin on my wordpress website.
I hope you understand my concern and waiting to get your favourable response as I intend to buy.
Thanks.
Hi there,
Not sure to understand but basically you can only install the whole theme and its plugins. However, you can chose to not install the plugins you don’t need.
I hope it helps.
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we are trying to submit the logo in the template and every time we put it on, it never appears. Even in PNG, JPEG or SVG. Can you help?
Hi there,
Be sure to set both thendark and light version of the logo.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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what is the best translation plugin to integrate best with the theme of the site and the shop?
Hi there,
If you need a translation plugin, I would recommend Loco translate which is free.
If you need a multilingual plugin, I would recommend WPML. Not free though.
I hope it helps.
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would it be possible to refund please ? the site loads very slow, you mentioned in the page. its ready to use theme thats why i bought it. after i bought it i see its lot of work. visuals are not working properly in mobile
Hey there,
First, be sure that your server fulfills the minimum server requirements: https://wolfthemes.ticksy.com/article/11651Issues you may encounter, such as demo content fails when importing, slow loading speed and similar issues, are generally related to excessively low PHP configuration limit settings. Please see the theme demo as a reference.
It is recommended to avoid low budget hosts. https://wolfthemes.ticksy.com/article/11668/ That being said, all WordPress websites need to be optimized. Here is a useful article about how to increase your loading speed. https://wolfthemes.ticksy.com/article/13469/About your mobile issue, please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/I hope it will help.
Best regards
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Hi, can you recommend an AMP plugin for this theme?
Hi there,
I couln’t recommend an AMP plugin as I didn’t test any with the theme.
Kind regards
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I purchased the theme and can’t change the images selected in gallery in the split screen or any of the pages. Can you advise to the best solution to this problem?
Hi there,
Are you sure this is not a cache issue?
If you use a cache plugin, be sure to flush your cache to see the changes on the frontend.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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