313 comments found.
Last Update 3 September 2021
Hi there,
The theme will be updated and our team is working on updating all our themes at the moment.
Thank you for your patience and you will for sure be notified once the update is out.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When I try to enable auto-updates I get an error: “invalid data. The item does not exist”. Any ideas? [screenshot: https://tinyurl.com/2hsjfc54]
Actually I can add to the above – now the toggle link “Enable automatic updates” which usually appears on a Theme’s page when you click on it in the list of themes has now disappeared altogether.
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
- ITS URGENT* As i purchased your theme, kindly let me know which page builder support us to develop for call center website. ITS URGENT**
Hi there,
Please note that this theme does not come with page builder, it has shortcodes which you can use in order to create content.
Gutenberg editor became the official WordPress editor from WordPress version 5.0. so you can use it with this theme.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team, currently, we finished our website development but most of the time the footer is not displaying. could you please guide me to fix this issue.?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank You
Hi there,
Thanks, our support team will for sure help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
With the 5.5 Wordpress update the drop down menu no longer works for this theme as well as the revolutionary slider plugin. Is theme still being updated?
Hi there, Could you please provide us with your website URL so we can check, also If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Our URL is rockstaravs.com. I had to throw a quick menu bar on our home page so there could be some navigation on the site. The 5.5 Wordpress update is also causing all of the parallax sections to be off as well.
Hi again,
Please install this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/If you need further assistance, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Video Tutorials
Qode
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Thank you!
You’re welcome!
Support
Video Tutorials
Qode
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Since the last major WP update, the Flexslider on my portfolio pages won’t display in the correct dimensions. I uploaded (4) 1000×553 images (same as on the Demo site) and it still displays only the first image at 1000×4000. The rest of the slides are blank.
The problem is the same regardless of the single page portfolio style I select (current set to Style 3).
https://www.idreamtlastnight.com/portfolio_page/thievery-corporation-at-the-kennedy-center/Attempted to use your support system, but it won’t let me fill out a ticket.
Hi there,
Thanks for notifying us, I have to tell you that this is has been reported as a bug and we have notified our dev team and it will be fixed in the next theme update.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the reply! I’ll await the next update and move porfolio page design to the end of the project timeline.
Hi there,
Thank you for your patience
and do note that it will be released in the next theme update for sure.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, will you be updating the Rev Slider plugin that comes with the Stardust theme? The old Rev Slider no longer works with PHP 7.2. Thanks!
Hello,
Yes, it will be included in our next theme update. Feel free to reach us here support@qodeinteractive.com and our support agent will provide you with latest Rev Slider. Thanks
Best, Qode
My hosting is on WP Engine and they required that I update Rev Slider to the newest version. I did this and now the Stardust theme shows a gap above the menu:
https://screencast.com/t/LejEW5SPkpAny idea when the Stardust will be updated, or is there a manual fix I can apply to the CSS or elsewhere?
Thanks for your help
Hello,
Yes, it is in final phase and should be released in upcoming days. Feel free to send us here your page link so we could check this from screenshot closer. Thanks
Best, Qode
Hi,
Thanks. We are not able to reproduce this gap. Please, check this screenshot https://www.screencast.com/t/nn1IrbUkH May we ask you to tell us on which browser and OS are you checking this? Thanks
Qode
I’m using Firefox v 65 on Mac OS Sierra. The gap is above the white menu bar. About an inch of the top of the slider image graphic shows first, then the menu below it.
My apologies, it is fixed. I had a toolbar on the browser activated. Once the toolbar was turned off then the gap went away.
So glad to hear this. Thank you for the update!
Hi Can you tell me – can Stardust theme be updated automatically via the Envato Market plugin – https://envato.com/market-plugin/ ? Thank-you best wishes
Hello,
Thank you for writing in.
Yes, of course, on the link you sent you have “Theme Update” section where everything is explained nicely.
Qode
Hi, is Stardust theme compatible with new Wordpress 5.0 yet? Thanks
Hello,
We have tested our themes with WP 5.0 and everything is working fine. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ If you need any further help, just open a ticket at https://qode.ticksy.com
Best, Qode
Thank you!
You are welcome!
Hi I saw the below question – Did you have the answer I have the same problem. Thanks very much.
Hi there! LOVE the theme – great work!Just have one question, when selecting the MENU and LOGO to be CENTERED – it creates this blank white space between the menu and the slideshow…I cannot seem to remove this space! Can you advise what it can be?
Thank you, KA
As shown on www.tomakeachange.com
Hello,
You can try reducing padding top with custom css code below:
.content.centered_logo {
padding-top: 0;
}If that doesn’t help then please contact support trough support forum at https://qode.ticksy.com/
Qode
When support expires you can’t even ask them a simple question about the license it seems…
The answer seems to be to contact Envato directly.
Hello,
You can ask more general questions about the theme here, but for support related questions you have to extend support in order to be able to submit a ticket trough support forum https://qode.ticksy.com/ . Here are instructions how you can extend support: https://help.market.envato.com/hc/en-us/categories/200216004-Buying-and-Item-SupportQode
Thanks.
Does this theme support automatic updates?
Hello,
Yes, you can use Envato Market plugin https://forums.envato.com/t/envato-market-wordpress-plugin-beta/21639 in order to update themes automatically.
Qode
HI the purchase code I received with slider revolution says it has already been used can you help. Thanks Mark
Hello there Mark,
When it comes to Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.
Qode
Hi This may be a simple question.
I’m looking to group my blog posts into categories, eg. South America. It will be a travel blog. Is this easy to set up.
Hi,
That is default WordPress functionality, and you can easily create multiple blog categories and sub categories and to assign your posts to these categories. In case that you were aiming at something else, please try to elaborate your question a bit.
Qode
This page says that the author will answer pre-sales questions. However. If you click through to the “item support” page (next to where it says this) it appears to be the case that you can only submit a ticket if you have a product code.
Hello,
Thanks for being interested in our theme.
Yes, this is author Dashboard, and here you can ask pre-sales questions, and at https://qode.ticksy.com/ you can submit support tickets when you purchase one of our themes.
If you want to find out something about theme features, just let us know and we’ll be happy to reply.
Qode
Thanks. My question is – for all your themes are future updates supplied free of charge (once initial purchase is made of course) without requiring a support subscription? And, if so, from where would one download the new files – the Envato account? With thanks. Justin Wyllie
Hi again,
Yes, future updates are supplied even after support period expires. Envato market is sending mail notification after each update, and every user can download purchased items at any time with the difference that after update, users will be downloading latest version.
Qode
Hi! I send you a ticket about revolution slider problem, can you help me please? Thanks a lot. Ticket ID: #887836
Hello,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Qode
Hi, I’m using the Stardust template and I am trying to implement a page with anchors that will be referred to from a different page (different links to different sections on this page, with a ‘Top’ link at the end of each section to take the user to the top of the page). No matter how I tried implementing this using the traditional html code (with and without offset using CSS), this simply does not work properly. The links jump to the wrong places, sometimes it reloads the page with no reason. In other times, it loads a different page (!!!), and in general this is not functioning. Working with anchors is a basic html function. How can I make it work in this template (in the default wordpress template, the very same code is working perfectly!)
Hi,
a) disble AJAx in Qode->Global Options. Just set the Page Transition to “No Animation”: http://screencast.com/t/q0GNyqp5E
b) You can add anchors following way:
1. Build your page
2. Turn the type of the editor to Text: http://screencast.com/t/ykhYdNrgmx
3. On the beginning of each section add
We added id “first_section” as an example. Each section should have different id.
3. Set the menu: Go to Appearance->Menus and add link to the menu http://screencast.com/t/e9r5eNM7tk and define the links like this: http://screencast.com/t/Ml2lhllp
That should work. If you need more help, submit a ticket to https://qode.ticksy.com and our support team will check your site and help.
Qode
Sorry, been there, done that. Still not working properly. There is this strange offset (from the top of the page), which generate wrong positioning of the page when linking to such anchor (it is never exactly on spot, it is usually below, sometimes little below and sometimes way below the original place). Bottom line – it does not work as it should be, and it is a very basic HTML action!!!!!
submit a private ticket please to https://qode.ticksy.com and allow our support team WP admin access for your site, so they can check this.
Hi, I´ve problems loading pictures in the admin panel. If I want to choose a new picture like logo or parallax i can choose it but in the the line for the link it is nothing to see and the picture will not be loaded. Please help
Hi,
When adding an image, just make sure to click FILE URL button, that should write the url, and then click Insert http://screencast.com/t/5ZagSr4V
Qode
Please could you check your Private Ticket #757339?
Hello,
This ticket was processed recently, check ticksy please.
Qode
Hi, have a problem with the top main menu (top navigation). It doesn’t load the content of the pages.
Hello,
Please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will inspect this and help solve it.
Qode
Dear Qode. I see now that my themes support is supposed to last until one month or so. I have bougt two of your excelent themes and I wanted to know…Is my support guaranteed or how is it from now on in case I need support? Thanks!
Hello,
Once the support period expires, you need to extend it in order to be able to use support system further. Visit the following link, there are the explanations from Envato Market on how this works. https://help.market.envato.com/hc/en-us/articles/205923460?_ga=1.191577898.183795062.1430217171
Qode
OK, but how to buy it, I just see the option to buy the theme again along with support not only the support extension
You should contact Envato Market for this question, they are in charge for all the details regarding selling, including the support.
Write us back what they’ve answered.
Qode
Hi awesome them, just recently purchased your theme and its great. I think the simple question here is if I could get some help in setting up the the “home fullwidth 2” page of the demo site. Love the setup of that and I would simply like to mimic that. Any guidance would be greatly appreciated, as of now i am just not familiar with the settings and how to achieve that layout
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Qode
