QODE

QODE supports this item

Supported

305 comments found.

This page says that the author will answer pre-sales questions. However. If you click through to the “item support” page (next to where it says this) it appears to be the case that you can only submit a ticket if you have a product code.

Hello,

Thanks for being interested in our theme.

Yes, this is author Dashboard, and here you can ask pre-sales questions, and at https://qode.ticksy.com/ you can submit support tickets when you purchase one of our themes.

If you want to find out something about theme features, just let us know and we’ll be happy to reply.

Qode

Thanks. My question is – for all your themes are future updates supplied free of charge (once initial purchase is made of course) without requiring a support subscription? And, if so, from where would one download the new files – the Envato account? With thanks. Justin Wyllie

Hi again,

Yes, future updates are supplied even after support period expires. Envato market is sending mail notification after each update, and every user can download purchased items at any time with the difference that after update, users will be downloading latest version.

Qode

Hi This may be a simple question.

I’m looking to group my blog posts into categories, eg. South America. It will be a travel blog. Is this easy to set up.

Hi,

That is default WordPress functionality, and you can easily create multiple blog categories and sub categories and to assign your posts to these categories. In case that you were aiming at something else, please try to elaborate your question a bit.

Qode

HI the purchase code I received with slider revolution says it has already been used can you help. Thanks Mark

Hello there Mark,

When it comes to Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.

Qode

When support expires you can’t even ask them a simple question about the license it seems…

Hello,

You can ask more general questions about the theme here, but for support related questions you have to extend support in order to be able to submit a ticket trough support forum https://qode.ticksy.com/ . Here are instructions how you can extend support: https://help.market.envato.com/hc/en-us/categories/200216004-Buying-and-Item-Support

Qode

Thanks.

Does this theme support automatic updates?

Hello,

Yes, you can use Envato Market plugin https://forums.envato.com/t/envato-market-wordpress-plugin-beta/21639 in order to update themes automatically.

Qode

Hi I saw the below question – Did you have the answer I have the same problem. Thanks very much.

Hi there! LOVE the theme – great work!

Just have one question, when selecting the MENU and LOGO to be CENTERED – it creates this blank white space between the menu and the slideshow…I cannot seem to remove this space! Can you advise what it can be?

Thank you, KA

As shown on www.tomakeachange.com

Hello,

You can try reducing padding top with custom css code below:

.content.centered_logo {
    padding-top: 0;
}

If that doesn’t help then please contact support trough support forum at https://qode.ticksy.com/

Qode

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