I have downloaded the theme several times and the documentation file has all broken links. You wrote: “You could just download the theme again from your download page on themeforest, and then you can find the documentation file inside the zip folder you download in “documentation/stardust/index.html”.” I did this 4 time and even turned off my firewall etc. but the documentation page shows up with broken links. How can I get the documentation file?
I am not sure what the problem could be, so here is online version of our documentation: http://demo.qodeinteractive.com/stardust-help/
Is it possible to remove the date/author, etc. I want to make more of a collection of essays that are not time and author or maybe even category specific.
The date and author on blog posts can be removed with some custom css. However, please note that by hiding the author you will also hide the category, since these are all encapsulated in one css class selector. You can always submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and our support team will take a look and help you out with this. You could hide just the author by modifying some of our templates and our support team could point you in the right direction and explain which files need to be modified for this.
text = text.replace(/<script type='application\/ld\+json'[^>]*>(.*?)<\/script>/g,'<!-- json ld removed -->');
The line of code removes it only for ajax loaded pages.
We will provide fix needed for Yoast to work again well with our themes, as they recently changed their plugin. Please disable ajax page transitions until we update all our themes.
I posted a support question 2 days ago but haven’t gotten any response. Could someone respond to my Ticket #433440 please?
We’ve assigned this ticket ID to a member of our support team. They’ll get back to you on your ticket as soon as possible.
I responded to the ticket but its another day waiting now without a response. if someone could get back to me that will be great. Thanks
Please have in mind that our theme support is working on limited resources during the week-end. They’ll get back to you on your ticket promptly. Thank you for your patience.
Hi, I understand but its no longer the weekend and I have responded almost immediately after I get a response then I don’t hear back until I chase it up, even during the weekdays so I am trying to be patient. I understand you might have a long log of support to attend to but its now over a week and this issue is still not resolved – and client is very unhappy. Pls can you respond to my ticket that’s still awaiting reply PLEASE? Thank U
Thanks for reaching back. Just assigned this your ticket to a member of our support team. They’ll get back to you promptly.
When using the boxed version of Stardust theme, how can I insert an image on a page and force this image to be displayed on the page’s whole width?
This can be done with some additional CSS code. However, this is highly dependent on your site layout. To have this adjusted properly, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll have a closer look at this and see what they can do to help.
Hi. I wanted to get some clarification on the retina image capabilities of this theme. Are you able to specify retina versions of all image posts or just icons and logos?
Thank you for your interest in our theme
As an integral part of our theme icons and logos are retina ready. In regards to having your images adjusted for retina displays you can try with something like this: https://wordpress.org/plugins/wp-retina-2x/
hello, first bravo for your great futuristic theme…..first question : how mix in page full witdth and text in grid ?? second question : i’ve made a bad manipulation by ftp and your upload tool don’t work any more, i can upload pictures in bibliotheque media in wordpress but not in yours modules…what would you advise I do now ?
Thank you for the kind words
Please submit a ticket to our support team at https://qode.ticksy.com/ and they’ll have a closer look at what might be the issue on your website and advise you further.
I have version 1.0.2.
What`s te best way to update theme to current version 1.5?
I use most of your theme for my clients (Bridge, Minimum, Central, Passage), and i really want to use Stardust for a new one.
My question is the “perennity” of the updates, because this theme has around 3 years ans it is not the most selling you have.
Then, my question is, how long will you assure the updates for this theme.
This is an important question when we sell a site for a client.
Thanks for interesting in our theme.
Note that Envato market has, as of this September, new rules regarding support: http://themeforest.net/page/item_support_policy
And we don’t have in our short term plans to cancel Stardust theme.
Hi, this is an awesome theme!
How do I change the color of the black bar effect above the menu?
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
I need to change the 3 icons in HOME FULLWIDTH 3 with my png files….
could you tell me how….?
You can modify sprite that can be found in stardust/css/img/metropolitan_icons_black.png using some graphic editing tool, replace existing icons with your own.
thanxx for your answer
but if I overwrite metropolitan_icons_black.png i will loose the other icons…?
and how could I choose my new icons from page editor…?
PS: your theme is wonderful…!
Only way is to replace existing icons in that sprite with your own images. And you can’t reference them additionally in Visual Composer.
I feel stupid…but I wish to know how to disable the word “about” in the portfolio description…thanxx
I wrote a ticket and I received an answer….the css code I received did not work and I cannot sign in in the support at http://qode.ticksy.com I also reset my password but cannot access… could you help me…?
You can try to create another account using same Stardust purchase code if you’re unable to retrieve password for currently existing Ticksy account.
Hi, I submit a private ticket yesterday at http://qode.ticksy.com regarding a problem with the revolution slider, how long it takes you guys to send a response? Thanks in advance.
Apologies for the delay, we were low on resources during weekend and holidays. You can send us here your ticket ID so we can check its status.
Hi, my ticket id is #632740
As far as we can see, your ticket is answered, please be patient and thanks for the understanding.
Hello, I´m waiting since monday (4 days ago) for a solution to my problem with the Revolution Slider and nothing. You generate new export files already? Please let me know if you can´t solve the issue in order to make a new slider and change the website credentials. Thanks!
Hi, you can send me the new export files to my email too, please check the private ticket.
We’ve sent them attached to message on Ticksy.
Hi awesome them, just recently purchased your theme and its great. I think the simple question here is if I could get some help in setting up the the “home fullwidth 2” page of the demo site. Love the setup of that and I would simply like to mimic that. Any guidance would be greatly appreciated, as of now i am just not familiar with the settings and how to achieve that layout
Dear Qode. I see now that my themes support is supposed to last until one month or so. I have bougt two of your excelent themes and I wanted to know…Is my support guaranteed or how is it from now on in case I need support? Thanks!
Once the support period expires, you need to extend it in order to be able to use support system further. Visit the following link, there are the explanations from Envato Market on how this works. https://help.market.envato.com/hc/en-us/articles/205923460?_ga=1.191577898.183795062.1430217171
OK, but how to buy it, I just see the option to buy the theme again along with support not only the support extension
You should contact Envato Market for this question, they are in charge for all the details regarding selling, including the support.
Write us back what they’ve answered.
Hi, have a problem with the top main menu (top navigation). It doesn’t load the content of the pages.
Please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will inspect this and help solve it.
Please could you check your Private Ticket #757339?
This ticket was processed recently, check ticksy please.
Hi, I´ve problems loading pictures in the admin panel. If I want to choose a new picture like logo or parallax i can choose it but in the the line for the link it is nothing to see and the picture will not be loaded. Please help
When adding an image, just make sure to click FILE URL button, that should write the url, and then click Insert http://screencast.com/t/5ZagSr4V
Hi, I’m using the Stardust template and I am trying to implement a page with anchors that will be referred to from a different page (different links to different sections on this page, with a ‘Top’ link at the end of each section to take the user to the top of the page). No matter how I tried implementing this using the traditional html code (with and without offset using CSS), this simply does not work properly. The links jump to the wrong places, sometimes it reloads the page with no reason. In other times, it loads a different page (!!!), and in general this is not functioning. Working with anchors is a basic html function. How can I make it work in this template (in the default wordpress template, the very same code is working perfectly!)
a) disble AJAx in Qode->Global Options. Just set the Page Transition to “No Animation”: http://screencast.com/t/q0GNyqp5E
b) You can add anchors following way:
1. Build your page
2. Turn the type of the editor to Text: http://screencast.com/t/ykhYdNrgmx
3. On the beginning of each section add
We added id “first_section” as an example. Each section should have different id.
3. Set the menu: Go to Appearance->Menus and add link to the menu http://screencast.com/t/e9r5eNM7tk and define the links like this: http://screencast.com/t/Ml2lhllp
That should work. If you need more help, submit a ticket to https://qode.ticksy.com and our support team will check your site and help.
Sorry, been there, done that. Still not working properly. There is this strange offset (from the top of the page), which generate wrong positioning of the page when linking to such anchor (it is never exactly on spot, it is usually below, sometimes little below and sometimes way below the original place). Bottom line – it does not work as it should be, and it is a very basic HTML action!!!!!
submit a private ticket please to https://qode.ticksy.com and allow our support team WP admin access for your site, so they can check this.
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