Very good theme,
A bit complex but therefor a lot of options.
Maybe not a beginner theme.
Very good support, placed 4 tickets and all got replied withing 24 hours.
My website is finished.
Thanks!
401 Reviews
Website Performance is too slow and the theme is complex.
Author response
Hi there,
Sorry that you feel this way however we do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
If you need any assistance with this please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
Select
No customer support at all.. tickets keep on pending for weeks
Author response
Hello,
We are sorry to hear that you've got this impression.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has been updated with a response so please check the answer on our Help Center. In case you need further assistance please continue the conversation with our support team and they will gladly help you. Thank you.
We hope that everything will be resolved and that you'll reconsider your rating afterward.
Best,
Select
Excellent design, but you need a PHD to learn how to modify this template theme.
Very Profeshional, Cool!Nice!
Well not much to say. ultra basic theme due to his early release.
Author response
Hi there,
We are sorry to hear this however the theme has many options available and many pages that you get once you import the demo content.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help
Best,
Select
I have to renew the support every year for many bugs
Author response
Hi there,
We are sorry to hear this however we could not locate any requests from your Envato username in order to get a better insight on what issues you might be facing with the theme.
We would like to investigate this and ask you kindly to submit a ticket to our Help Center and one of our support agents will investigate.
Please also check if you have the latest version of the theme and its plugins and if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If there is a theme related bug you certainly do not need to renew your support and you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
Select
Quite nice, well equipped, but very resource consuming and slow theme. Also customization in some parts is not as intuitive as it could be (e.g. need to use some strange shortcodes in footer etc.).
Author response
Hello,
You can see our recommendations regarding server resources in this article - Recommended PHP Versions And Resources And How To Set Them. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Best,
Select
by Foxter 1 year ago
Always problems with this theme. None of the documented methods work. None of the custom CSS works that the developer puts into the comments. I bought this theme a while ago and never used it as the project didn't go ahead. I now want to use the theme, but the support has expired. Never used the support, as I never used the theme. Now it seems everything has to be through support. Every other developer makes an effort to try resolve on the comments section. That way everyone can benefit from it and minimize the time support have to deal with queries. The theme is all over the place. I have reviewed it before, but apparently it was taken down. So I am leaving it another 1 star.
Author response
Hi there,
We are sorry to hear that you've got this impression. The theme is working correctly on our local installation and all of our themes do get strictly tested before they can even be released.
Please note that after you purchase the theme, you are getting 6 months of support.
We also have a knowledge base with a lot of helpful articles, and video tutorials that might help you on the way developing your website. You may consider extending your support and in this case please check this article.
Our support team is always willing to help and assist regarding any theme-related issue or question, so, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
We hope that you'll reconsider your rating afterwards.
Best,
Select
Nice and simple design.
Hello. I am a website designer and developer. This is a good and flexible theme, great design too and you can build with Elementor, i will buy more license for other project i am going to start.
Just hope with more updates does not need to much custom code to fix some theme issues.
And one more thing when you insert image or galery using elementor, the lightbox feature show just a second and then redirect to wp image link. All is updated and with other themes lightbox is working fine.
Hope you can fix this in next update or maybe you have a custom code to fix that. I thing in documentation should be a library of customs code to fix the most common issue, just a suggestion. Thank you
Increasing my rating. This is now a solid theme, which has been nicely updated over the years. Originally it did have speed and some other issues. Good job!
Author response
Hi there,
Thank you for your kind feedback, we really appreciate it! :)
When it comes to the speed we can suggest you to put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help with any theme-related issues or questions you might have.
Best,
Select
Nice theme and nice customer support
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