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Hi, I would like to change profile link from go to profile page, change to just pop up picture when click
Hi, thanks for contacting!
As much as we’d love to help, changing the Profiles shortcode functionality requires significant modifications, that are beyond our support policy. If you contact us via
personal support request our support agents could help you with removing the profile links with the help of the custom code.
Hello! We are interested in your theme, however, the tablet mode when viewing on iPad is not responsive. Is this only responsive for PCs and Mobile and not Tablet?
Hello, thanks for contacting!
We’d kindly advise you to remove the frame, when you’re viewing the theme. After removing it, you will be redirected to our demo: http://startup-company.cmsmasters.net/. It sometimes happens, that the frame influences the theme displaying.
Please let us know about the results on your end, if the website is finally displayed properly.
Hi, my Revolution Slider is not allowing me to import. It’s not working and when I click on import, nothing happens. It doesn’t even allow me to create a new slider. Please help.
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Hello, thanks for contacting and for your feedback!
Hello, I bought this theme 8 months ago, but now I have some problems. Sins update to wordpress 4.9.4 in the admin panel I get this error load-scripts.php?c=0&load=hoverIntent,common,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,shortcode,backbone,wp&load=-util,wp-backbone,media-models,wp-plupload,wp-mediaelement,wp-api-request,media-views,media-editor,media-audiovideo,mce-view,img&load=areaselect,image-edit,svg-painter,heartbeat,wp-auth-check,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-pos&load=ition,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker&ver=4.9.4:397 Uncaught TypeError: Cannot read property ‘removeClass’ of undefined
when I go to the
1. Theme setting > General > tab Content
2. Theme settings > Colors (Here I get a blue screen)
3. Projects > project categories
4. Portfolio > portfolio categories
How can I solve this issue. Thank you in advance
Please make sure to use the latest theme version (1.0.4). The issue you have is caused by the WordPress 4.9.x version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as startup-company-old in your wp-content/themes folder. Then you will be able to upload the new theme startup-compan.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request
here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you very much
from where i can download latest version (1.0.4) of this theme ?
The 1.0.4 theme version is available here, on the Themeforest. Please download the latest theme archive and update the theme.
If you need any assistance with the theme update, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Okay thanks for reply, I have uploaded the latest version, some problems are solved, but there are some new problems occurred:
1) Images are not appearing.
2) “Colours” section in Theme settings is showing complete orange screen.
Thanks for your reply!
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes – you can refresh the page via Ctrl + F5, it should be helpful.
That Problem solved…
Now, a new problem occurred…
Some 4-5 blank sections are automatically adding on home page.
Even after deleting them, they re-appeared.
and this problem is only on home page..
pls check here
sir thanks for the support, i have tried deleting those sections, and this time it worked…...
but all the images of website are not appearing on small screens (except slider images)
what could be the reason?
The matter is that we cannot say for sure what happens on your end without having access to your WordPress admin panel. We have not received any similar reports so far, that’s why we would appreciate if you submit us a ticket so that we could take a look at the issue from your end – submit now. Please make sure to add WordPress and FTP credentials.
Hi! Where can I edit this footer? https://ibb.co/e59DYn
Widgets in the Bottom sidebar can be edited in the Appearance – Widgets tab: https://www.screencast.com/t/LO23vLWg
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
I want to change heading background image but the option to choose image is not working. In fact all options in theme settings > general > content are not working at all. For example when I click on choose image, it does not give me any result
Please make sure to use the latest theme version (1.0.5). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as startup-company-old in your wp-content/themes folder. Then you will be able to upload the new theme startup-company.zip via the WordPress admin panel and activate it.
It’s ready www.estep.com.tr
Glad to hear you are all set now, should there be any questions concerning theme functionality and troubleshooting please feel free to contact!
Dear Author… PHP Fatal error: Uncaught Error: Class ‘PharData’ not found in /home/equomos_site_admin/http://eqomos.com/wp-content/plugins/woocommerce/includes/class-wc-geolocation.php:269, referer: http://www.eqomos.com/wp-cron.php?doing_wp_cron=1528797519.8462100028991699218750
The issue you have isn’t a typical one – we didn’t receive similar complains previously and there is a need to investigate it from your end.
All personal assistance is provided via ticketing system only. We received a ticket from you and it will be answered as fast as possible,appreciate your patience.
Should you have any further questions please feel free to contact us at http://cmsmasters.net/support/
Images stops showing on Home Page
Please look into the issue.
Hello, I love this theme, Can I integrate visual composer with This theme?
Hello, thanks for the question!
Visual Composer (Page Builder by wpbakery) isn’t included in the theme package and we can’t guarantee its compatibility with the theme, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements, for instance, add elements of other pages to your home page. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
Good morning, I want to buy your theme, I wonder if you can return the shopping cart in a catalog
The desired result requires some custom coding, if you contact us via a personal ticket after purchasing the theme, our support team will help you with this – http://cmsmasters.net/support .
Hello , i have one question i will buy the theme. How does slider a appear as responsive mobile if we add videos?
On our demo we use the Revolution slider plugin for the slider in the homepage. This plugin comes bundled with the theme, you can use it for free. Here you can see more info about adding videos and responsiveness: https://www.themepunch.com/revslider-doc/video-layers/ ; https://www.themepunch.com/faq/slider-revolution-responsive-tutorial-5-0/ ; https://www.themepunch.com/faq/video-not-showing-up-on-mobile/ .
Hope it will be helpful. Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
You’re always welcome! Should there be anything else you wanted to ask please don’t hesitate to do so.
Helloo I bought the theme
Now I have a question. On the main page, there are 2 backgrounds in the area. How can we fix this on mobile? Can we make it look like desktop?
etc (mobile) : https://i.hizliresim.com/6a77Ev.png
I cannot see the screenshot you’ve sent: https://www.screencast.com/t/hvNZZo83u . In order to help you we need to see what happens from your end. Please submit us a personal request at http://cmsmasters.net/support/ and provide your WordPress admin login, our support agents will be happy to help.
Thanks, i solved it
Glad to hear you are all set now, should there be any other questions please feel free to contact!
I’m having problem with import demo content and working with this editor, can I get support?
Sure, please submit us a personal request at http://cmsmasters.net/support/ and provide a link to your site and your WordPress admin login and our support agents will be happy to help.
Hey, when you planning update theme to support woocommerce 5.X ?
The theme is compatible with current WooCommerce plugin’s version 3.5.1: https://wordpress.org/plugins/woocommerce/ .
In case if your question refers to the WordPress 5.0 update, we’ll update the theme when the stable version will be released.
Hi, the main menue is responsive anymore. Desktop PC and mobile works. On the laptop the menue disapears or gets one line lower. Why did this occur suddenly?
Please submit a request at http://cmsmasters.net/support/ and provide a link to your site and your WordPress admin login and our support agents will gladly investigate the issue you have.
I am having problems with CMSMasters Content Composer. It opens the empty modal and does not load the information to edit the contents. Wordpress version 5.6.2
Hello, thank you for contacting!
The issue you have is caused by WordPress 5.6.x update.
Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
As a temporary solution to make Content Composer function correctly with WordPress 5.6.x we recommend to use Test jQuery Updates plugin and Classic Editor plugin with the following settings.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
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