Web Themes & Templates

Discussion on Sterling Charity Donation

Discussion on Sterling Charity Donation

4.55 (856 ratings) 4.55 stars
Cart 8,628 sales
Recently Updated
Well Documented

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This author's response time can be up to 2 business days.

1818 comments found.

Donation button not works! Could you please check and revert to me?

Hello there,

It would be difficult to fully assess the situation via the comments section.

Should you need help, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

import demo not working sir.

Hello there,

It would be difficult to fully assess the situation via the comments section.

Should you need help, please create a support ticket using the link below, and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Hi, I am interested in your theme but before purchasing is it possible to give me access to the admin panel to have a look?

Hello!

Unfortunately, we don’t provide such option. You can check the theme in themeforest LivePreview.

Best regards!

I am trying to change the template logo for the website http://amandohastaelextremo.org/ but i have not been able to upload my logo. I have tried in Aheto – Theme options and Apperance – Customize, I upload my logo but it is not showing on the live site. Please advice.

HI there,

In order to customise the header, please open the necessary one to edit with Elementor: https://www.awesomescreenshot.com/image/9530310?key=6587834caef889fbf2e8af11c64189a0

And you will see the option to upload logo: https://www.awesomescreenshot.com/image/9530357?key=22224b205f788bc89580ba453ba15c76

vtaneja

vtaneja Purchased

It’s been 10 days I emailed you guys for the support, but didn’t get the reply so far, check my email vtaneja@nacalaw.org for 6/10/2021 1:20PM I am really very upset with your support team, I didn’t know that I would get this kind of service, I just purchased this theme I don’t know what will happened in next 6 months.

Hello There, Please check your spam email. I can see that while you sent us an email on 15th June, We’ve replied to you on 16th June.

You can see even my screenshot here – http://snpy.in/Tfd5c8

Thank You.

vtaneja

vtaneja Purchased

Hello,

I am using Outlook and I always check my Junk Folder and Other folder all the time. I never get a reply from your team, please provide me an new email address where I can contact your support team.

Should you need help, please create a support ticket using the link below and our support team will gladly assist with anything you need.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Hello, I was able to checnge the header logo, now I cant get rid of the green logo backround, http://amandohastaelextremo.org/. I have added ths CSS code in Apperance – Customize – Custom CSS: .main-header.main-header—sterling .main-header__logo { background: transparent;}. the other issue I cant get to show is the footer, where do I toggle to display a the footer. Thanks!!

Hello there,

It would be difficult to fully assess the situation via the comments section.

Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Hello, There seem to be a problem with the GiveWP plugin that is used to enable the main functionality – donations. I create donation from in one language (LV), then – create a translation (RU). If somebody makes a donation to LV – it isn’t applied to RU and vice versa.

GiveWP and sterling documentation state that both are fully compatible with WPML, but this exact feature does not seem to be working.

Please advise.

Hello there,

It would be difficult to fully assess the situation via the comments section.

Please create a support ticket using the link below and our support team will gladly assist and investigate the issue.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Hello, I have already contacted the support to fix some other problems. It took almost a week. Unfortunately it is not acceptable for my project to wait for so long for a critical bugfix. So – i just replaced the GiveWp with “Donation For Woocommerce” and configured accordingly.

I would advice to either fix the compatibility with WPML or put somewhere the information that you theme’s advertised functionality does not work with WPML. Otherwise – clients may ged frustrated.

Hi there,

Thank you for your feedback, we will check the issue shortly!

Please note! According to Envato Item Support policy, there are no strict deadlines for issues resolution, as each issue has different difficulty level: Most authors sell their items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for an author to properly fix, test, review and release *https://themeforest.net/page/item_support_policy#whats-included-item-support

Hi, the item support person didn’t get back to me about the first issue we had with the theme. We managed to get that figured out and now have another issue. I decided to contact you here because the theme support person didn’t respond the first time after I replied to her. The issue is that clicking a photo opens two gallery popups even though only LightGallery Popup is selected in the theme settings.

As I see through our system, all your emails have been replied!

The issue has been forwarded to our developers for investigation. Depending on the complexity of the case, it might take some time before the ultimate solution is implemented. Therefore, we hope for your patience and understanding. Once there are any updates, we will get back to you via support ticket.

To check if there is any news, you can also update the ticket on your end and we will provide you with the status of the request.

Not really, I am still waiting for a resolution to the issue after 9 days and my second ticket about another glitch in the theme hasn’t even been responded to for the first time.

Hi there,

As per my check, all tickets had been replied within the provided timelines, I’ve resent our last reply, and here is the screenshot: https://nimb.ws/vfudhz

As the Themeforest comments section is meant only for pre-sale questions and generalities, please feel free to reply to the support ticket to get assistance!

In-page navigation using anchors does not work on mobile. The menu stays open and the scrolling to the anchor does not happen.

Is this planned to be fixed in some coming versions?

Hello there,

It would be difficult to fully assess the situation via the comments section.

Please create a support ticket using the link below and our support team will gladly assist.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Hi there,

Thank you for your question!

I believe you can replace the url while editing the necessary element with Elementor.

It would be difficult to fully assess the situation via the comments section.

Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Pre-purchase question

Can I use this theme to just receive donations. Can a person just donate money like they do on other charitable sites like entering amount and donating

Hello there,

Thank you for your question!

Sure! You can use the theme to receive donations: https://n.foxdsgn.com/sterling-3/donations/177-4-3-2/

Check out the following documentation, as we are using the Give WP plugin for the donations functionality: https://givewp.com/documentation/core/

Hello. My inner pages are not showing in the import section under homepage. Why is that missing? As well as why is a red block showing when I add new content to the services page in Charity 4? It seems like I am finding lots of errors.

Hello there,

It would be difficult to fully assess the situation via the comments section.

Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

atina93

atina93 Purchased

Hi I tried to install the demo content but it says “the files required for the content import are not available, please import manually” how can I do that? In the demo content there is no XML file, it supposed to be one click demo import

Hello there,

It would be difficult to fully assess the situation via the comments section.

Should you need help, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

Hi,i purchase the theme  Support for Sterling Charity Donationpurchase code . Now i hosted in demo like  https://kpdigiteers.com/rtiarea6demo/.what i shared the link this is total different what saw , while i purchasing the theme https://n.foxdsgn.com/sterling-3/home-2/.i want that theme demo import file https://n.foxdsgn.com/sterling-3/home-2/.please help me over this. send me your mail id

Hello there,

It would be difficult to fully assess the situation via the comments section.

Should you need help, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Best regards!

After increasing memory limit and checking all plugins also Elementor tool widget just kipping on loading I don’t know the problem. Can you please help me. https://kpdigiteers.com/rtiarea6demo/

Should you need help, please create a support ticket using the link below and our support team will gladly assist with anything you need.

Click Here To Get Sterling – Responsive Wordpress Theme Support

Footer dark trying to edit through elementor its keep on loading. dont know how this theme was built, really frustrating. This is the first iam facing like this problem with paid theme. https://kpdigiteers.com/rtiarea6demo/ . Footer light working properly. please help me out

Should you need help, please create a support ticket using the link below and our support team will gladly assist with anything you need.

Click Here To Get Sterling – Responsive Wordpress Theme Support

skoppteam

skoppteam Purchased

I raised a ticket last week But I didn’t get any help. Please do the needful asap.

skoppteam

skoppteam Purchased

Could you please check my last mail and do the needful asap. It’s very Urgent!!

Sure, will do my best to take care of this for your ASAP.

skoppteam

skoppteam Purchased

Yeah. Thank you for your response.

Whenever i am installing aheto plugin in my wordpress site my site is getting shut down and showing this error- “There has been a critical error on this website. Please check your site admin email inbox for instructions.” Is there any way to fix this issue?

Hi there,

I can see your support ticket in our system! Please check your email and provide the requested details.

Thanks! TrueThemes team

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