TrueThemes

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1655 comments found.

My boss bought the Sterling theme a while ago, and wordpress is asking me to come here to update it. Is there any way to download the new version without paying? Or do we just have to purchase the new version?

Yes. Updates are free for life and are available for download in the “Downloads” section of the Account section.

You must login using the account that originally purchased the template in order to receive the download.

Here’s a mini tutorial from Envato about how to download files: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items

hope this is helpful :)

Cheers

hello true themes…..i am facing this issue with reinstallation

content/themes/Sterling/framework/truethemes/metabox/init.php:37 Stack trace: #0 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/truethemes/metabox/init.php(37): spl_autoload_register(‘cmb_Meta_Box::a…’) #1 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/framework_init.php(39): require_once(’/homepages/8/d5…’) #2 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/functions.php(39): require_once(’/homepages/8/d5…’) #3 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-settings.php(369): include(’/homepages/8/d5…’) #4 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-config.php(49): require_once(’/homepages/8/d5…’) #5 /homepages/8/d5 in /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/truethemes/metabox/init.php on line 37

Yes, we will assist with your installation and then we please ask that if you require additional support to please extended your support package.

Support can be extended right here on the Sterling item page or from the downloads section of your ThemeForest account.

Here are more details from Envato about Support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you :)

I have submitted a ticket but am yet to hear back. I hope i am not been overlooked.

hmm very interesting. we do not see your ticket in our support queue.

would you be so kind to please email us your support request directly? thank you info@truethemes.net

I want to add a backround image to one of my accordion. I tried it with this inline style:

Its not goin behind its going between my text lines.

What can I do?

Thx

Daniel

Hi Daniel,

Can’t guarantee a solution on a customization solution but we’re very happy to take a closer look and help you to resolve this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Hello, we have Version: 2.6.0 of the theme installed and LayerSlider WP Version 5.1.1, we have an issue where the URL links on the sliders dont work anymore. They used to work, but after upgrading do not.

I have tried shutting off all plugins except for Layer SLider, but it still didnt work.

How can we fix? You can see the slider and the click for more info buttons do not work: http://somspiritualcenterla.org/test-page

Thanks!

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

I just tried to login to make a ticket but I keep getting an error message: Woops! An error has occured. Please email us directly at…

So I emailed you. Thanks!

THe LayerSlider WP plugin that came with the theme is no longer working. What can I do about this?

Site options don’t work with PHP 7 ?

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Hello Support, I took over a client site and he uses Sterling theme, I also bought a license a while back but never used it for a live page:)

Now, with the site of my new client, I have two problem regarding Slider Revolution that comes with your theme:

1. Problem: I pasted the slider code in the page editor field to show it in the header of that page, which works fine, but I can’t see/access the sliders navigation arrows or bullets or tabs or any navigation that SLider Revolution usually offers.

2. Problem: Using a Slider Revolution short code pasted into a page or post main content field does not work at all: No slider shows up.

- Last version of Sterling theme and - included version of Slider Revolution installed.

Thanks, Gregor

Hi Gregor,

We’re very happy to help :) .....we’ll just need to gather login details to help further troubleshoot this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Keep getting a “Site not found” message when I try to go to http://support.truethemes.net/entries/507081-how-to-upgrade-theme-to-latest-version.

What’s the best way to update the theme?

Hi There,

Our Help Center has moved to https://help.truethemes.net

Here’s the direct link to theme upgrade instructions: https://help.truethemes.net/knowledge-base/how-do-i-update-my-theme-to-the-latest-version/

If there’s anything further we can do to assist, please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Hi, I’ve updated and installed the Sterling Theme 2.6.0 with Wordpress 4.5.3 and the site is not working correctly now. All pages give 404 error except for the homepage. I’ve disabled the LayerSlider Plugin cause it have deprecated functions. But the problems persist. Are you aware of this ?

Hmm very interesting…

Sterling 2.6.0 is installed alongside Wordpress 4.5.3 on the live demo and everything is running smoothly….the error could perhaps be caused by an incompatible 3rd-party plugin?

We recommend to temporarily disable all plugins and try the site again. If the error is fixed you can turn on each plugin one at a time, and re-test the site each time to pinpoint the plugin which is causing the issue. You might also consider re-installing Wordpress 4.5.3 just for good measure.

If the above items do not resolve the issue, we’re very happy to take a closer look and help you to resolve.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Thank you for your reply. In facts, it was related to a 3rd-party plugin.

Cheers :)

I recently purchased the Sterling theme (have used it previously and really like it) but the zip file doesn’t contain the sample data. I’ve watched the tutorial videos and they mention loading the sample data from the zip file. Is there somewhere where I can download the sample data files? Thanks!

Hi There,

When downloading, please ensure to download “All Files and Documentation”. The sample data is included in that ZIP package.

For future support, or if there’s anything further we can do to help, please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Hi, Wordpress 4.5.3 and the Sterling Theme 2.6.0 working correctly? Is it possible update WP to the latest version with Sterling Theme 2.6.0?

Hi There,

Yes the live demo is running Sterling 2.6.0 with WordPress 4.5.3 – everything is running smoothly :)

Thank you

My Google Maps widget is not working properly. It appears with the text “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

zachavez

zachavez Purchased

Hi there, I updated the Sterling Theme on my site and the logo no longer auto resizes. Now I have a large logo covering my menu buttons…. Is this a common problem and how do I fix it?

Hmm very interesting, we’ve not encountered this error before.

We’re very happy to take a closer look at the website and provide solution.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

I have attempted to update the All in One SEO plugins many times over the last week and I keep getting the PHP error “Fatal error: Call to undefined method TT_SEO_MODULE::update_class_option() in /home/buddha/public_html/wp-content/plugins/all-in-one-seo-pack/inc/aioseop_updates_class.php on line 58” appear everytime and I have to revert back to the old version of the plugin. I have other websites that use other themes and have no issues with this plugin upgrade – only Sterling. It is becoming even more urgent now that WordFence and Securi have reported vulnerabilities in older versions of the All in One SEO plugin. I have attempted to update the plugin when having all other plugins deactivated also. The front end of website is still accessible though.

I ended up solving the problem by switching to default twenty sixteen theme, performing the plugin upgrade and then switching back to Sterling. That’s just strange and I have no idea why that worked…but it did

Hi There,

We’re happy to help. It sounds like this is a conflict with Sterling’s built-in SEO Module.

Please access Sterling’s Site Options Panel and ensure that the SEO Module is un-checked. This is located under Appearance > Site Options > General.

Need further support? Please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Hi there. I need to check something. On our clients site (http://bit.ly/2aa1Tc3), under the slider there are three boxes with images. Randomly, these images stop appearing. While inspecting them, I understand that they’re served via timthumb. The site is currently running Version: 2.1.4 (and a child theme). If we update to the current version, will this fix the issue of the images randomly not working? Thanks, Todd

Hey Todd!

Happy to help! The images are loading nicely on our end. Have you resolved the issue?

If you require our further assistance please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

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