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1692 comments found.

jimbot

jimbot Purchased

Hey there,

I’m having issues with the mobile navigation disappearing, so I just updated my theme to 2.6.3 along with my plugins.. Sadly there still seems to be an issue with it disappearing.. If you could take a look the website is lcyc.cc

I renewed my support last week and haven’t had a reply to my previous thread. Please help!

Thanks for your help!

Hi Jimbot,

Thanks for renewing your support.

Please submit a ticket using the link below with this issue and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Hello, is this compatible with WooCommerce 3.0 onwards now? Many thanks

Hi nintynathan,

Thanks for your query.

We have conducted tests on our end to confirm that the Sterling Theme is compatible with WooCommerce 3.x

Please let me know if there are any more questions I may answer for you.

Thank you :)

Hello, if you look at your theme on safari there are two black lines happening near the menu from left to right and near the slider buttons left to right. They are not suppose to be there. Please check and let me know what the issue is as they are happening on my theme and on your demo.

Thanks!

Hi There,

Thank you for this my friend. This bug has started appearing in OSX Sierra and Safari 10.x….we have implemented a fix and we’re happy to provide the details. Please submit a Ticket using the link below and we’ll gladly send over the details.

https://help.truethemes.net

Thank you :)

Hi Thanks for updating the theme and removing those black lines. I didn’t submit a ticket because i figured you guys would figure out the fix and push an update. Thank you for continuing to support this theme.

Hi there,

Thanks for your reply and we are always happy to resolve any issues as they arise as you continue to use the Sterling Theme.

Cheers!

Hi guys,

I see that you have confirmed above that theme is WooCommerce 3.x compatible as is. Just wanted to ask again before I do WooCommerce update, to make sure, as there was quite some changes made in it.

So, am I safe to update WooCommerce to 3.x, please? :-)

Hi there,

Thanks for your query.

We are currently working on a maintenance update for the Sterling theme to address the most recent updates in WooCommerce 3.0.3 which should be available by the end of the this week.

Please let me know if there are any more questions I may answer for you.

Cheers

Thank you guys :-) Will be checking out for the update of theme, before I’ll get on with WooCommerce update.

nevermind…i fixed it

Hi bgorski,

I am happy to hear you were able to resolve this issue.

Cheers!

Can I integrate in the theme as something like this: https://www.templatemonster.com/demo/48635.html Https://www.templatemonster.com/demo/48635.html So OUR PRODUCTS – Overview? Many thanks for the answer.

Thank you for your quick response.

Exactly, that’s what I mean: Is it the layout of the elements on the Products Page with the filterable like Gallery.

Product presentation. With categories and product description. Product fields. Related products. And so on

Like this: https://livedemo00.template-help.com/wordpress_48635/portfolio/portfolio-3/category-2/# https://livedemo00.template-help.com/wordpress_48635/portfolio-view/gallery-format/

Can I do this with your theme?

Many thanks for the answer.

Hi there,

Thanks for your reply and confirming this information for me.

We do have a filterable gallery element in the Sterling Theme which you may take a look at in the link below but unfortunately, this was intended for the use with WooCommerce products.

If you would like to achieve a similar function/design this would require q 3rd party plugin for WooCommerce that supports a filterable product gallery.

http://sterling.truethemesdemo.net/gallery-4-columns/

Please let me know if there are any more questions I may answer for you.

Cheers!

Hi Guys,

Latest Updates for both WooCommerce and Sterling, brought new image lightbox/zoom functionality, Which I don’t want, especially zoom is quite annoying.

How do I deactivate zoom effect in your theme?

And is there an option to use different lightbox anywhere?

Regards

Never mind, below did the job, if anyone needs:

add_action( 'after_setup_theme', 'remove_pgz_theme_support', 100 ); function remove_pgz_theme_support() { remove_theme_support( 'wc-product-gallery-zoom' ); }

Hi there,

Thanks for providing us with the solution to this scenario

Please let me know if there are any more questions I may answer for you

Thank you

Awesome Work, how can i get your email or skype?

Hi themeur,

Thanks for your query.

You may reach out to us by using the link provided below.

https://help.truethemes.net

Thank you :)

I am seeing two lines in the header. I am using safari. Do you know what this is? http://i.imgur.com/NSfLlTy.jpg

Hi Yasinusta,

Thanks for your query.

Since the update of Safari 10.1 and update to the Webkit rendering engine, there has been a bug in the way Safari renders image based png’s.

Here is an alternative solution using the following CSS Code:

/*Removes Gradient Header Image Due to Webkit Rendering Bug In Safari 10.1*/
#content-container,
header {
background-image: none !important;
}

/*Safari Gradient Fix*/
#content-container {
    background: #fff;
    background: -moz-linear-gradient(top, #EAEAEA, #FFF 6%);
    background: -webkit-gradient(linear, 0 0, 0 6%, from(#EAEAEA), to(#FFF));
    border-top: 2px solid white;
}
header {
    background: #fff;
    background: -moz-linear-gradient(top, #EAEAEA, #FFF 25%);
    background: -webkit-gradient(linear, 0 0, 0 25%, from(#EAEAEA), to(#FFF));
    border-top: 2px solid white;
}

Please add this CSS to Appearance>Site Options>Styling and CSS>Custom CSS section.

Thanks :)

can we use the theme with visual composer?

Hi VortexGlobal,

Thanks for your query.

Yes, you are able to use the Visual Composer plugin with the Sterling Theme.

Cheers!

when I try to activate the layer slider plugin it gives me this error: Parse error: syntax error, unexpected T_FUNCTION in /home/content/m/a/r/markatruman/html/wp-content/plugins/layersliderwp/classes/class.ls.popups.php on line 173

When I try to activate the one click demo plugin it gives me this error:

Parse error: syntax error, unexpected T_STRING in /home/content/m/a/r/markatruman/html/wp-content/plugins/one-click-demo-import/one-click-demo-import.php on line 41

Hi Markatruman,

Thanks for your query.

May I kindly ask you to check and ensure that your server is running PHP 5.5 or PHP 5.6 preferably?

If you are running this version of PHP and still experiencing this issue please open a support ticket by clicking on the link below.

https://help.truethemes.net

Thanks

Hi, what is this theme built with? is it layers or visual composer?

Hi SmartDigitalMarketing,

Thanks for your query.

The Theme is built with a combination of natively available shortcodes integrated into the WordPress page editor.

You may also combine Visual Composer with the theme for more advance design control.

Please let me know if there are any more questions I may answer for you.

Thanks

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