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1678 comments found.

I’ve entered my purchase code into version 2.5 of your theme (wordpress). I never received any notifications that 2.6 or 2.6.1 came out….and I don’t see anywhere to force an update. My dashboard reports that “all themes and plugins are up to date” I’d like to update to the latest version.

Second question. Is 2.5 OR 2.6.1 compatible with wordpress core 4.6? You never seem to update the sidebar with this information…I always have to poke through these comments to see if anyone else has asked these questions. This time around no one seems to have asked.

Hi There,

Sorry about any confusion.

It’s rare that a Wordpress update will ever break Sterling theme so this is something that easily slips our mind. We’ve gone ahead and updated the sidebar here on ThemeForest – Sterling 2.6.1 is fully compatible with Wordpress 4.6

As per the automatic updates….we introduced a new updating service in Sterling 2.6…..Sterling 2.5 requires a one-time manual update to 2.6….full details are outlined in this article on our Help Center: https://help.truethemes.net/knowledge-base/new-updating-server/

Please let us know if there’s anything else we can help with.

Thank you :)

hi; shop page without sidebar possible? how? thanks in advance :)

Sure thing my friend,

Please submit a Ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Hello, my mobile menu isn’t visible anymore on smartphone. What’s wrong. Website url is http://www.innovata.nl

Thanks in advance!

Hi there,

Thanks for your query.

This issue may be related to a CSS discrepancy or your theme files needing an update

May I ask you to please please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

I updated the theme files, but I still don’t see a mobile menu on my smartphone (iPhone 5s). What can I do more?

Thanks in advance!

Hi there,

Thanks for your query.

May I ask you to kindly submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

douvan

douvan Purchased

I’ve uploaded the version 2.6.1 to my server via FTP. However theme info in the dashboard still shows my last version number. Is the new theme running on my site? Is this just a glitch with the version number in the dashboard? I’ve sent 3 messages to https://help.truethemes.net/ in the last 2 weeks and have had no response. I’m hoping you guys are not abandoning your product like some others I’ve seen over the years.

Hi Douvan,

It sounds like this could perhaps be a caching issue in the Dashboard. Please attempt to clear the browser’s cache and refresh the page to see if the version number has changed.

We are still actively maintaining this product and we’re here to help with all support inquiries. All tickets on the Help Center are currently answered so perhaps your original tickets did not make it through? Have you tried reaching us via our Help Center: https://help.truethemes.net

Thank you :)

douvan

douvan Purchased

I filled out the form in the help Center 3 times. Which is why my last resort was to use the comment page here.

How can I tell if the package I’m downloading from themeforest.net is the most recent version?

I have delete cache and also used different browsers on separate machines.

Hi Douvan,

Apologies for the issues experienced on the Help Center….tickets are working smoothly so we’re not entirely certain why the tickets you’ve submitted have not been submitted. No worries at all though, please feel free to email future support questions directly to team@truethemes.net

The theme files here on ThemeForest are the most recent available files. The current version of Sterling is: 2.6.1

Thank you :)

wpsoil

wpsoil Purchased

Does this theme use any editor plugins? as I see shortcodes in the Admin Page editor.

Hi there,

Thanks for your query.

Yes, the Sterling Theme has the TinyMCE editor plugin integrated.

Thank you :)

ddabney

ddabney Purchased

Looking for an update for Layerslider. Currently running theme version 2.6. The 4.5.5 version is the latest version and it has a security issue. I saw a note that layerslider is now built in to the theme. Does that mean I can disable the plugin? If I upgrade to the latest version of the theme will the plugin upgrade? When I paste my valid purchase code into the Layerslider update box it comes back as invalid.

Hi there,

Thanks for your query.

May I ask you to please submit a ticket using the link below and our Support Team so they may provide you with the appropriate steps to take to resolve this issue.

https://help.truethemes.net

Thank you :)

Just updated to the latest wpml. Some how tricky this time. Now all works fine again. Only topbar wpml menu does not show correct. Are there known issues?

Hi there,

Thanks for your query.

We are not aware of any issues in regards to the WPML TopBar Menu.

May I ask you to please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

LayerSlider requires product activation code to active, I pasted my purchase code but that code is invalid. What should i do ?

Hi there,

Thanks for your query.

The purchase code for the Sterling Theme is not applicable to the Layer Slider plugin. This code is strictly for the Sterling Theme to allow you to receive automatic updates.

The Layer Slider is a premium plugin that is bundled with the Sterling Theme and we provide the respective links where you are able to procure the latest versions of these premium plugins when they become available.

Please submit a ticket using the link below and our Support Team will be delighted to provide you with these links

https://help.truethemes.net

Thank you :)

Adriwan

Adriwan Purchased

Hi! Version 2.6.1 is compatible with Wordpress 4.0.13? Thanks

Hi Adrian,

Yes, Sterling 2.6.1 is compatible with WordPress 4.0.1.3.

This is a very outdated version of WordPress and I would suggest that you update to WordPress 4.7 for the benefits of the security and performance optimizations available.

Please let me know if there are any more questions I may answer for you :)

Thank you :)

farnell

farnell Purchased

The breadcrumbs on my home page say, “Home Home”. How can I get ride of the duplicate?

Hi Farnell,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Hi, does anyone know how to reduce the gap between menu items, thanks… :-)

Hi Stephen,

Thanks for your query.

This can be achieved with some Custom CSS. May I ask you to please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Many thanks for the update. :)

You’re very welcome my friend! Hope you enjoy the new goodies! :)

Hi Is it possible to have logo in sticky header/menu ?

Hi there,

Thanks for your query.

Yes, this can be achieved with the use of Custom CSS.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

HI I use shortcode [blog_posts_featured_image title=’’ count=’3’ post_category=’‘] But I got some raw when I publish

HI again,

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Muvella

Muvella Purchased

Hi there – can’t seem to open this link https://support.truethemes.net/?faq=remove-the-rss-icon – can you please paste the fix in here?

Hi Muvella,

Thanks for your query

It seems you might have been trying to access an incorrect link.

Here is the actual link to the article which is working.

https://help.truethemes.net/knowledge-base/how-do-i-remove-the-rss-andor-email-icons-from-social-networks/

Please let me know if there are any more questions I may answer for you :)

Thank you

foudil84

foudil84 Purchased

Hi, I have purchased the Sterling theme and I would like to have a custom css code to remove the border placeholder for team member photo. Many thanks

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

foudil84

foudil84 Purchased

Hi, Could you please email me the code to nacer.smail@gmail.com. Many thanks

radiodj

radiodj Purchased

Hi, I have uploaded the theme but am getting the following errors at the top of the screen. Do you know what the issue could be please?

Warning: in_array() expects parameter 2 to be array, string given in /home4/radiodj/public_html/miltonkeynesdisco.com/wp-content/themes/sterling/framework/framework_init.php on line 190

Warning: array_diff(): Argument #1 is not an array in /home4/radiodj/public_html/miltonkeynesdisco.com/wp-content/themes/sterling/framework/framework_init.php on line 193

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you

GINGALLEY

GINGALLEY Purchased

Theme is not compatible with PHP 7.

GINGALLEY

GINGALLEY Purchased

Thanks. I have been running SterlingVersion: 2.6.3. with Child theme and updated functions.php. Still getting errors – truethemes_sub_nav_walker in navigation.php.

Thanks for your reply,

We will take a look into this issue and see if we are able to replicate this and provide a maintenance update if needed.

GINGALLEY

GINGALLEY Purchased

Thanks again! I am updating PHP on several sites right now and just had a different site that is throwing similar errors – so it is not isolated to Sterling theme. Contact me back if I can be of any help or if you should have a fix. I will do the same. :)

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