TrueThemes

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1667 comments found.

I’ve entered my purchase code into version 2.5 of your theme (wordpress). I never received any notifications that 2.6 or 2.6.1 came out….and I don’t see anywhere to force an update. My dashboard reports that “all themes and plugins are up to date” I’d like to update to the latest version.

Second question. Is 2.5 OR 2.6.1 compatible with wordpress core 4.6? You never seem to update the sidebar with this information…I always have to poke through these comments to see if anyone else has asked these questions. This time around no one seems to have asked.

Hi There,

Sorry about any confusion.

It’s rare that a Wordpress update will ever break Sterling theme so this is something that easily slips our mind. We’ve gone ahead and updated the sidebar here on ThemeForest – Sterling 2.6.1 is fully compatible with Wordpress 4.6

As per the automatic updates….we introduced a new updating service in Sterling 2.6…..Sterling 2.5 requires a one-time manual update to 2.6….full details are outlined in this article on our Help Center: https://help.truethemes.net/knowledge-base/new-updating-server/

Please let us know if there’s anything else we can help with.

Thank you :)

hi; shop page without sidebar possible? how? thanks in advance :)

Sure thing my friend,

Please submit a Ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Hello, my mobile menu isn’t visible anymore on smartphone. What’s wrong. Website url is http://www.innovata.nl

Thanks in advance!

Hi there,

Thanks for your query.

This issue may be related to a CSS discrepancy or your theme files needing an update

May I ask you to please please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

I updated the theme files, but I still don’t see a mobile menu on my smartphone (iPhone 5s). What can I do more?

Thanks in advance!

Hi there,

Thanks for your query.

May I ask you to kindly submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

I’ve uploaded the version 2.6.1 to my server via FTP. However theme info in the dashboard still shows my last version number. Is the new theme running on my site? Is this just a glitch with the version number in the dashboard? I’ve sent 3 messages to https://help.truethemes.net/ in the last 2 weeks and have had no response. I’m hoping you guys are not abandoning your product like some others I’ve seen over the years.

Hi Douvan,

It sounds like this could perhaps be a caching issue in the Dashboard. Please attempt to clear the browser’s cache and refresh the page to see if the version number has changed.

We are still actively maintaining this product and we’re here to help with all support inquiries. All tickets on the Help Center are currently answered so perhaps your original tickets did not make it through? Have you tried reaching us via our Help Center: https://help.truethemes.net

Thank you :)

I filled out the form in the help Center 3 times. Which is why my last resort was to use the comment page here.

How can I tell if the package I’m downloading from themeforest.net is the most recent version?

I have delete cache and also used different browsers on separate machines.

Hi Douvan,

Apologies for the issues experienced on the Help Center….tickets are working smoothly so we’re not entirely certain why the tickets you’ve submitted have not been submitted. No worries at all though, please feel free to email future support questions directly to team@truethemes.net

The theme files here on ThemeForest are the most recent available files. The current version of Sterling is: 2.6.1

Thank you :)

Does this theme use any editor plugins? as I see shortcodes in the Admin Page editor.

Hi there,

Thanks for your query.

Yes, the Sterling Theme has the TinyMCE editor plugin integrated.

Thank you :)

Looking for an update for Layerslider. Currently running theme version 2.6. The 4.5.5 version is the latest version and it has a security issue. I saw a note that layerslider is now built in to the theme. Does that mean I can disable the plugin? If I upgrade to the latest version of the theme will the plugin upgrade? When I paste my valid purchase code into the Layerslider update box it comes back as invalid.

Hi there,

Thanks for your query.

May I ask you to please submit a ticket using the link below and our Support Team so they may provide you with the appropriate steps to take to resolve this issue.

https://help.truethemes.net

Thank you :)

Sitbackeu

Sitbackeu Purchased

Just updated to the latest wpml. Some how tricky this time. Now all works fine again. Only topbar wpml menu does not show correct. Are there known issues?

Hi there,

Thanks for your query.

We are not aware of any issues in regards to the WPML TopBar Menu.

May I ask you to please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

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