TrueThemes

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1705 comments found.

This theme doesn’t work properly anymore especially on mobile devices. Even the live preview won’t work! Why is it still being sold if these issues haven’t been rectified?

Hi there,

The theme works perfectly on my side!

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net Thank you

Hi guys,

Looks like latest WooCoommerce 3.2+ brought some major issues with some themes and plugins not ready for it.

Did you manage to do some tests yet and can you confirm theme is compatible with it as is, or are we to expect some updates shortly?

Kind Regards

Hi there,

The update has been released one week ago. You can also see it for yourself http://prntscr.com/h8ag3z

If that’s the case, I would love to see changelog updated here, as it still says 2.6.5. Do you have changelog on your own website?

Also downloaded current version from here and stylesheet says 2.6.6 while the previous update you did a while ago was already 2.6.6.

So, a bit confused :-) Sorry if I’m missing something.

Edit:

Oh yeah you do at https://help.truethemes.net/knowledge-base/sterling-changelog/

And last that is shows there is 2.6.6 from August.

And current download also is 2.6.6 so what’s changed?

While awaiting for theme update I got another issue I’d like to run over with you – Terms & Conditions page that is assigned for WooCommerce shop.

The issue is that currently WooCommerce opens assigned Terms & Conditions page that is linked by the acceptance tick box as a ‘drop down’ frame and shows it there.

Now, if for example Terms & Conditions page is using accordion shortcode to display info, trying to open those accordions does nothing.

Is there a fix for it?

Why no drag and drop page builder or am I missing something?

Hi there,

Please, make sure That WPBakery plugin is active and up to date.

If there will be no success, please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you

It appears that WPBakery plugin is not present. Is it possible to only install this plugin? The rest of the theme is working as it should.

Hi,

Yes, of course it`s possible. You can send your temporary admin credentials through ticket here https://help.truethemes.net/ so our Support Team will install it for you.

Thank you! :)

I want to use a different logo on page id 14814. Please assist with the CSS I can use to achieve.

Hello there, Unfortunately, there is no option to use the different logo on different pages. However, it can be achieved by additional coding. Thank you!

hello. read that in one of your similar responses earlier about finding someone to use “IF” string.. In the meanwhile after posting the message, I looked and found someone to write that string and it is working like a charm on the site.. Feel free to refer to this page for a different logo: https://www.zerospot.com.au/furniture-removalists-melbourne/

Thanks for your help.

Hi there,

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you

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