Hi. I believe something on our site has ‘broken’ after a recent update. We use Stockholm and have always had ‘desktop_row_hide’ as an extra class name on our pages, as we have sections that should only be visible to mobile/handheld users. However, I noticed today that these ‘mobile’ sections are viewing on desktop/laptop too. I have downloaded the latest version of the theme, released on 01/03/19. Any idea why this is happening?
We will gladly investigate.
May we ask you to open a ticket at https://select.ticksy.com/ and to include your website URL with wp-admin access? Thanks
Do I need to purchase additional support for this?
No, you don’t have to, we see that you still have active support period. Simply open a new ticket.
I’ve been using this theme for a couple of years now and I’ve been really pleased with it and most of all with your great support team.
So here I am once again asking one question.
I have created 2 portfolio categories (category A and category B ) to organize my pages.
The idea was to be able to clik on images to access those pages.
I have noticed in google that I have pages appearing in search result that are not used on my site.
The 6 pages I want not to be displayed on the web are the following ones.
For the “category A” portfolio:
For the “category B” portfolio:
Thank you once again for your help.
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
here is my ticket created as suggested: https://select.ticksy.com/ticket/1936718/
And I also created another ticket to solve an issue with plugin woocommerce here: https://select.ticksy.com/ticket/1936735/
Thank you for your great help!
We located both your requests and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Hello, I cannot figure it out o translate show data. Let’s say the “AVAILABLE ON BACKORDER” string I cannot deal with. I’ve tried LOCO, poEDIT. Maybe I’m doing sth wrong.
Could you help me with translation?
Please, open a ticket at https://select.ticksy.com/ where our support team is on your service. Thanks
We bought this theme approx 1yr ago. Is it possible to set the portfolio overview/list in a way that there is a mouse over on the image displaying the project name?
Thank you for reaching us.
If you can find this example in our theme demo, then yes, this is possible. If not, most likely we didn’t include this feature in our Stockholm theme.
The effect can be seen on the link you posted. When mouse-hovering over a project a title appears. This is the feature I would like to activate.
You should choose between “gallery” and “masonry” portfolio types, from portfolio list shortcode options – https://www.screencast.com/t/S0xrk6tKJ
My support has expired so I post this here. I use Envato Market Plugin to update my Stockholm theme. Right now it says that I have v4.7, and that’s the current latest version you provide. Yet my contact page/form says that the built in reCAPTCH is v1, while Google recommends v3. I saw in the comments that you one year ago “promised” to update to the then v2 standard. Is this issue taken care of? Thanks again for a great theme.
Recaptcha is a part of Contact Form plugin which is integrated in our theme, so there’s nothing we can do about it if they didn’t implement the solution As far as we know, Recaptcha 2 is currently available for usage.
Hello, I inserted google maps (elsertekstil.com) widget (your theme’s widget) on my one-page theme site (no:18) however settings of google maps doesn’t change anything on the map. I guess that settings only work on the contact page map, but how can I make it happen to add some color overlay? Thanks
Hi. Enabling “Header Top Area” and adding Select WooCommerce Wishlist widget into Header Top Right Widget Area in Freya demo pushes main navigation menu to the left and creates a big gap on the right. Could you please provide a fix for this please? (Stockholm version we are using is 4.7).
Is there a way to disable scroll on the home page?
Hello. I cannot get the Portfolio filter active color to work. Theme settings has an option for hover/active color, but ONLY hover works. Active shows as the same color as normal state. So you can never tell which filer is active. I’ve tried all the custom CSS I can think of. How can I correct this?
We just tested this behavior from our side, in local installation and everything works just fine, here’s a video to demonstrate – https://www.screencast.com/t/fhfshPfoDFNu
If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Okay, I’m going to have to open a support ticket, because this most definitely does not behave as in your example. Active and normal states are the exact same color.
Alright, feel free to open a new thread and get back to us once it’s done, so we can forward your issue to our support team for some quicker response.
Okay, so I opened a ticket and I saw it in your system. But now that I’ve logged out, I cannot log back in. It says my email is not found. I never received an email either.
Never mind. I was trying to log into support.ticksy instead of select.ticksy. My ticket: #1938189
We located your request #1938189 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
I’m using the Pinterest and Masonry Templates (Stockholm Thilda) on the main page and some other pages. I am using the “load more” Button. When I’m clicking to load more, the posts just overlay the existing posts and do not appear completely.
How to fix this?
Have you updated your Stockholm theme to the latest 4.7 version? If not, please do so – http://stockholmlanding.select-themes.com/documentation#getting_started_updating_stockholm
Hey, thanks for your respond. Yes, I updated it via FiileZilla. The problem is still there. Any ideas?
We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.
Please send an email to firstname.lastname@example.org and include your site URL with wp-admin access and one of our support agents will assist you.
I recently purchased this template and was wondering if you had psd or sketch files available? Thanks!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will assist you.
I made a page out of full screen section template and put an armor in it and put it in the menu.
When the menu is pressed, It does not move smoothly to the paragraph of anchor . In addition, when moving, scrolling will behave strangely and move to blank screen.
Template full screen section cannot use anchor function?
Anchors are supported for Stockholm and any other theme from our portfolio. You can see how to properly link anchor items here: http://stockholmlanding.select-themes.com/documentation#3_menus_anchors_one_page_site_functionality_
Last year we installed the Stockholm theme on wordpress 4.9, but with automatic updates our wordpress version was updated to 5.1. We can’t get it back. Visual composer does not work on pages. The site is not updateable. How can we solve it?
This can be easily solved by updating Stockholm theme. See how to update here – http://stockholmlanding.select-themes.com/documentation/#getting_started_updating_stockholm
Hi, love your theme and use it on my web https://zlick.net, I’ve got one question how can I add text an content on the product page to show before the product itself, or why if I add text is always shown underneath the product, short description and only on the right of the screen?
thanks very much
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