Discussion on Stockholm - A Genuinely Multi-Concept Theme

Discussion on Stockholm - A Genuinely Multi-Concept Theme

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Hi. I have a number of support tickets with 24+ hours on and one that I’ve been trying to get a resolution on for a week – is there any chance I can get a response on them today?

Hello,

We just checked and saw that your tickets have been attended to today. Thank you for your patience.

Best, Select

thanks – almost there, the ticket 1662298 is still not quite right.

Hello,

Our agent is currently working on it; you can expect a reply soon.

Best, Select

Hi, Really great and omnifarious theme, I only have one question. Is there a way to show directly the mobile menu, without clicking the “bars” to open the menu? I’ve tried with

@media only screen and (max-width: 1000px) nav.mobile_menu { display: block; }

but without result. Thanks!

Hello,

You can try adding the following custom CSS:

nav.mobile_menu>ul {
    display: block !important;
}

Best, Select

Works perfect! Thanks!

You’re welcome :)

Hi. I had to change the instagram account of my website in the Instagram Widget … but after I disconnect the old account, I can not add a new one. I’m using the latest version of the theme, can you do a test to see if it’s a bug?

Hello,

We will look into this. In the meantime, you can try a plugin such as this one to post your Instagram feed: https://wordpress.org/plugins/instagram-feed/ .

Best, Select

How can I show second photo while hovering on product? I mean when you hover on photo it shows the next photo. Thanks!

Wow that was fast! Thanks! May I ask one more thing? How can I remove add to cart button from this second photo? And change the way second photo shows up? For something like transition?

Thanks!

No worries about add to cart button. I just need to know about a way to change photo transition.

Hello,

You’re welcome! If you upload images for the product gallery, the first one will show on hover: https://www.screencast.com/t/h8yqTT9KLyQq .

If you need further help, please open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you.

Best, Select

Hi, I just updated the theme and also wpbakery to 5.5.2 but there is still the option missing in row settings for full height and column vertical alignment. Did I miss it or do I have to enable something first?

Hello,

Please note that we modified some aspects of WPBakery in order to suit our theme’s needs (we removed some features and added extra features of our own). You can bring them back by commenting out the corresponding vc_remove_param function: https://www.screencast.com/t/i8ZGJ9Y2k . Note, however, that these features might not work as expected.

The version of WPBakery that comes with our theme was used to create all of our demo sites.

Best, Select

Hi, I have 2 questions:

1. How can I increase the font size of the discount number inside the image of the elegant product shortcode? 2. How can I change the background and text color of the box that appears when you put the mouse over the shopping bag?

Thanks!

Hello,

Can you please provide your page link?

Thanks, Select

Hi, of course: https://www.indigocomunicaciones.com/truedent2 An also if you look at the topbar on mobile, the items has no padding (top and bottom)

Hello,

Thank you for that. The price can be changed with the following custom CSS:

.qode-elegant-pl-holder .qode-pli .qode-pli-price {
   font-size: 15px;
}

And to change the hover colour:

.qode-elegant-pl-holder.qode-info-below-image .qode-pli 
.qode-pli-text-wrapper .qode-pli-add-to-cart a:hover {
    color: #000;
}

Hope this helps!

For further theme assistance, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Thanks, Select

Hi I have a question, when click the single blog item, there is no back to the list button, should be on the bottom of page, how can I make it?

Thanks

Hello,

You can add links manually at the bottom of your blog posts; just make sure that WPBakery is enabled for posts: https://www.screencast.com/t/0sBas0vqVs .

Best, Select

hi there, I have noticed than on my site there is a problem with the home page link working. All other menu items work fine but when I try to get back to the home page, neither the logo or the “home” menu item works and the the whole page hangs. Please advise how i can fix this problem?

Hello,

You can try deactivating AJAX page transitions in Select Options > General > Settings > Page transition (put No animation).

If you need further help, kindly open a ticket at https://select.ticksy.com/ with your site link and one of our support agents will assist you.

Best, Select

Hi, I’m using your left menu layout and want the widget area to be above the menu instead of below. Can you just tell me which template file to edit? Thanks!

Hello,

You can find code for the left menu in the header.php file (in the theme’s root folder).

Best, Select

Thanks! I’d been searching for the word “left” instead of the word “vertical.”

You’re welcome!

Hello Select-Themes,

I have a pre-sale question. Tested your demo (home-portfolio-minimal) which I like at GTmetrix and the ‘Leverage browser caching’ came out bad with a 28% score. Is there anything you can do about that?

Kind Regards, Jas

Hi Jas,

Thank you for your interest in Stockholm!

Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.

Best, Select

​Hello,

I’ve recently uploaded a photo to a product on my site. It has the same dimensions as other product images. It displays perfectly on the product page, but it displays much smaller than the rest of the products on the actual Shop page. How can I fix this?

I appreciate any assistance!

Hello,

Please open a ticket at https://select.ticksy.com/ with your site link and one of our support agents will assist you.

Best, Select

Trying to open a ticket on your support system but “Stockholm” is not listed so it cannot verify my license. What do I do?

Hello,

Please try once again, Stockholm should be there: https://www.screencast.com/t/6Ka9r68P .

Thanks, Select

Thanks!

You’re welcome!

Hi,

We’ve created 2 devs for 2 new projects (on the same server) and we are using Stockholm for both. We imported the demo content into the first site without any errors. But for the 2nd site, we are not able to import the demo (Magnus). We’ve done everything mentioned in your Demo Import Guide. We’ve tried demo import for about 5 times so far with no success. And we also tried importing different demos. It only takes 5 seconds for the importer to reach to 100% each time but no content, no pages, no media files are being imported.

Could you help please? (we’re not able to open a support ticket as it is expired).

Hello,

We were experiencing a temporary problem with our server, but it’s back to normal now. You can try importing the demo again. We apologize about the inconvenience.

Best, Select

We now successfully imported the Magnus demo.

Thank you!

With best.

Great, thanks for the update!

I have version 3.2.1 and have received warnings about losing all custom styling. How can I update the latest version of the theme without loosing all the customization?

Hello,

You can update it by following these steps:

1. Download the latest theme .zip file from ThemeForest

2. Extract it and locate stockholm.zip

3. Extract stockholm.zip and locate the stockholm folder

4. Copy/Replace the contents of the stockholm folder to the /wp-content/themes/stockholm folder of your web site

You should not lose your settings in Select Options this way. However, it’s a good idea to perform a site backup first.

Best, Select

sorry. I do not know how to edit this template. I want to get a refund.

Hello,

Please refer to our documentation, which explains how the various elements of our theme work: http://demo.select-themes.com/stockholm-help/ If you need further help with anything, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will be happy to assist you.

Thanks, Select

Hi guys, I have opened the ticket yesterday – 1653575. Usually I don’t mind 24-hour promise and can wait, but this one is very urgent, is there a chance you can take a look? When I set Shop 4 Columns Wide to be the shop page it it still not dsiplayed as wide (I add it through woo commersce setting and assign a shop page)

OK, it looks like nobody is willing to make an extra step. That’s ok.

Hello,

We apologize about the belated reply; we have been receiving a lot of tickets lately. We located and replied to your ticket – you can check Ticksy.

Best, Select

Hi. Im very liked your theme but i dont like shop design!(( I wanna sell my pictures. cause pictures got different aspect rate it is suitable for me to display them like stockholm8 – in masonry style. Also i like how gallery look like…is it possible to make single product page to look like a gallery? Just imagine that you are the painter… i can crop my picture and show them in such awfull way, no body would buy them

Hello,

Thank you for your interest in Stockholm! If you like the masonry style presented in stockholm8, perhaps you could create portfolio items for your paintings (which will allow you to display them in this style), and then add a “purchase” button on the portfolio single page, that will take visitors to the product page.

As for the product single, the large thumbnail image doesn’t need to be cropped – you can display your image in original proportions. We’re not sure what you mean by “gallery”, but the product single has a large image with thumbnails underneath; this is the only layout.

Best, Select

Hello, is there a way to make the “latest posts” list (from visual composer) appearing like the chequered blog? Also on the chequered blog can the whole area be clickable, not only the title? Thanks

Hello,

The only way to get the chequered blog look is to use this page template (it’s not possible with the Latest Posts shortcode). As for making the whole area clickable, this would require some advanced custom coding which goes beyond the scope of our support system. Thank you for understanding.

If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Thanks, Select

Hi,

I have an issue with animated gifs on Stockholm theme after moving to the domain. After uploading to the Media Library, and choosing “full size” when uploading to portfolio single, or Featured image, sometimes they do not work. I tried shorter name, different sizes, transparency, browser restart, but it seems to be random when it works and when it doesn’t. I am not a coder and I m very new in this. Is there anything I am missing or do not know? Thank you

Hello,

Please open a ticket at https://select.ticksy.com/ with your page URL and admin access, and one of our support agents will assist you.

Thanks, Select

Question. I have a portfolio set up on my website, sorted by portfolio category. http://wimze.digital/projects/. As you can see, there are no spaces in between the categories. I can’t figure out how to fix this! Can someone help?

Hello,

Can you please explain your question a bit more? A screenshot would also help.

Thanks, Select

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