Support for Stockholm - Elementor Theme for Creative Business & WooCommerce

Support for Stockholm - Elementor Theme for Creative Business & WooCommerce

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Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What do I do if I need support for Stockholm?

Our dedicated support team is at your disposal Monday to Friday from 9 AM to 5 PM CET. We are here to help you make a beautiful website using Stockholm.

What should I do before I submit a support ticket?

  • Make sure you are running the latest version of Stockholm theme and included plugins.
  • If you are experiencing any issues, a good way to determine what’s causing them is disabling the 3rd party plugins and checking whether some of them might be producing the problem.
  • Check out the Stockholm theme online documentation.
  • Check out the easily searchable Qode Interactive Help Center with FAQ sections and tones of helpful articles.
  • Check out Qode Interactive video turorials.
  • You still need help?

  • How to create account at Qode Interactive HelpDesk.
  • Submit a support ticket.
  • What does support cover?

    Support covers the availability of the author to answer questions, assistance with possible reported issues, and help with included 3rd party assets.

    When can I expect an answer?

    Our support is working Monday to Friday from 9 AM to 5 PM CET. Response time for tickets is up to 1 business day.

    What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?

    This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).

    How to upgrade Stockholm theme?

    You can upgrade our theme by performing following steps:

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)

    2. Extract it and locate

    3. Extract and locate stockholm folder

    4. Copy/Replace the content of stockholm folder to /wp-content/themes/stockholm folder of your web site.

    Using this method, none of existing content or settings will be lost.

    How to upgrade Visual Composer plugin to latest version?

    You can upgrade Visual Composer by performing following steps:

    1. Please make sure main theme is activated while performing other steps

    2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

    3. You will see message that required plugin is missing at the top of your WordPress Dashboard

    4. Install the plugin and then activate it

    If you want to do manual upgrade, you can locate Visual Composer plugin here: > stockholm > plugins >

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    Contact the author

    This author will respond to buyers' questions and provides limited support through their own support system.

    Item support includes:

    • Availability of the author to answer questions
    • Answering technical questions about item’s features
    • Assistance with reported bugs and issues
    • Help with included 3rd party assets

    However, item support does not include:

    • Customization services
    • Installation services

    View the item support policy


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