Customization is very unintuitive and not even possible at some point. IMO it has not been thought about some features in detail.
Please, note that we included a lot of options for customization in our theme options so our customers could achieve any desired layout.
Here is our Official manual that should be helpful for getting started https://stockholmlanding.select-themes.com/documentation/
Also, we couldn't find any history of your tickets on our support forum https://select.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not unintuitive . Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Sorry but it's not user friendly if you are not a web designer or developer. This is the first complicated Wordpress theme I have ever had. I can't even add social media buttons easily - I have to copy/paste codes as I checked tickets and still haven't got any of them. I'm really not happy for weeks with my new simple boring page with that theme.
Sorry to hear about such a bad experience.
Our themes are built for anyone. They don't require any coding knowledge whatsoever. Of course, it takes some time to get familiar with the framework and all the options, however once you dive into it, you'll have no problems at all.
We located your support request #1983669 and established that our agent already replied and explained everything you asked.
Also, you can check out theme's official - http://stockholmlanding.select-themes.com/documentation/
If you still have ongoing issues, know that we're here for you. Just let us know.
Hope you'll manage to work your way out and build your next awesome website with Stockholm; hopefully improve your review.
No support after 6 month? Sorry, but if there problems with the installation I dont want to renew my licence over and over again. The solutions are mostly hidden in the support forum in private tickets, this is completly unacceptable.
The theme is nice, but if I cant use it anymore, because of problems of a new installation, it is useless.
6 months of support period is Themeforest's policy for items that are supported. You can read more about that here. From our point of view, we only provide support for all our items.
When it comes to installation and updates themselves, we explained everything in our theme documentation, which can be seen here and here.
Regarding support forum, some tickets are made private because they contain sensitive data from user's login screens and we don't want them to be revealed to public.
If you've given up on Stockholm and you want to use some other theme for your website, please issue a refund request and remove our theme from your installation.