I asked questions to the support (Milan) almost daily and they too replied daily. They are really a great support team! Thanks to our webmaster across the
1,378 Reviews
by emair 10 days ago
Have been using this theme for years now. it's an Excellent theme with a great support team. They always offer easy explanations and a solution to the issue at hand. Very happy customer. Thank you.
beautiful site with flexibility
the setting is a bit overwhelming but everything is documented
support is also great!
Overall a good theme with diverse potential for improvement.
- The theme options seems a bit old fashioned.
- Biggest disadvantage (for me), the updates take a very long time. There are only a few per year. Sometimes for bundled plugins you have to get them directly per email, otherwise you wait for months for an offical theme update release. - Unfortunately, the integrated wp-bakery page builder uses a poor lightbox script (prettyPhoto). On mobile devices the display of images is only usable with various JS/CSS adjustments, otherwise the images are tiny.
Nice design. Bad support.
This is a theme runs under a "whole sale" support system. Meaning, they support dozens or maybe even hundreds of themes and they are very slow to reply, with default answers.
I usually don't buy from these kinds outfits, but Stockholm is a favourite of my customers. So, I have make due with their rubbish support system.
In contrast, look at the Newspaper theme developers. They only have two hugely successful themes and support those in-house. That's the way to do it. Quick support with knowledgeable staff.
Author response
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. There's been an increased number of tickets last week so our response time got a bit delayed. We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We hope that you'll reconsider your rating afterwards.
Best,
Select
it keeps giving an error, even after we install just the WP version
Author response
Hello,
We couldn't reproduce this on our installation. The theme is working correctly on our end.
To install and use the theme please follow instructions from the videos in this playlist here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
We hope that you'll reconsider your rating afterwards.
Best,
Select
Nice Design, but it's horrible to use with all those plugins
by MaxK76 1 year ago
Great theme!!!
Thank you!
Fits my needs
Fantastic theme and support team!
This item was featured on ThemeForest
Power Elite Author
© All Rights Reserved Select-Themes
Contact the Envato Market Help Team
Contact the Envato Market Help Team