621 comments found.
Hi 403 failed to validate code due an error after migration. Cannot connect to support either
Hi,
Thanks for reaching out.
I’d kindly ask you to send us a personal message and provide your purchase code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I’ve been trying to inject this script in theme header but nothing happens:
<!- Start cookieyes banner -> <script id=”cookieyes” type=”text/javascript” src=”https://cdn-cookieyes.com/client_data/XXXXXXXXXXXXXXXXXXXXX/script.js”></script> <!- End cookieyes banner ->
How should I place it in order to make it work?
Thank you
It looks like this code stoped to work when you fixed “Header and Footer JavaScript injection issue” on [Ver 1.3.6] – 10 August, 2022.
Hi,
We suggest using the following plugin for such JS injections.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Why? Shouldn’t I be able to add it via your theme settings? I was using it this way before update 1.3.6… Please help, I want to avoid install new plugins if your theme has this functionality…
Hi, I’ve tried to import a demo on my staging so that I can copy wpbackery content to live site but I got this error: https://prnt.sc/VR0IzO4wVEAD
Can you help?
Hi,
Thanks for reaching out.
Ensure that you removed the old Demo Import plugin and installed the new Stockie Importer.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
The quantity button on mobile appears stretched: https://prnt.sc/k7GgSlnhX3aI
Can you help me fix it?
Hi,
Thanks for reaching out.
Seems like we already provided a fix for that issue:https://prnt.sc/TkmCgDaznzRn
Check if the issue still exists in the incognito window.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, How can I fix it on live site? Will you fix it permanently on a future update?
(Removed)
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Hi! I’ve updated to v1.3.9 and I lost the “theme settings” menu from the admin panel. Where can I find it now?
Hi,
Thanks for reaching out.
Please, ensure that you updated all the required plugins.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Where can I find the figma files mentioned in the presentation page in order to customize the theme? Thank you for your help
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will provide you the link.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hallo, I get an error: invalid payment within the payment checkout you can try: https://ganz-schoen-shop.at/kassa/
just select any payment methode and don´t check: Mit der Bestellung erklärst du dich …
If I choose a standard template it works perfect! It was working till around 7th of February. so it´s a problem with your template!
hope you can help me!
thanks a lot – regards Andi
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thats not possible – my support expired, but I need help to fix your problem or just support an update of the template! thank you!
it´s working fine with any other template, but not with yours!!!!
In that case send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi
Installed the ’’fashion demo’’ on one of my clients brand new wordpress website. The homepage is a bit messy for some reason and does not look like the demo homepage. https://ibb.co/Kxq9mJJ https://ibb.co/ZHMnC7das you can see everything is a bit zoomed out and for some reason a random category bar is appearing
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Theme is very clean and nice. Well coded, and support is terrific! 5 stars to Colabrio!
Hi,
Thanks for such kind words, really appreciate it.
You can help us as well by rating Stockie on ThemeForest.
Thanks in advance 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there a possible way to design the theme in test website and then move the design and the theme settings to a live website?
Hi,
Sure, there’re ready-to-go solutions from different hosting providers.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Nope, thats doesnt answer.
Am only asking about copying the theme settings to another website, I know about staging and I dont want to do it, because I get orders ever 1-2 hoursZ
If you are familiar with database transferring than yes, but there’s no built-in feature to export/import theme settings.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. I have question before buy.
Is this possible add half rating style on reviews? For Your example: https://colabrio.ams3.cdn.digitaloceanspaces.com/stockie_landing/assets/img/ProductLayoutType1_Left_Desktop_std-min.jpg You have rated 4/5 but looks better if You show 4 and half star in rating, like this: https://noyopharm.com/noyo-slim-vegan-protein
Hi,
Thanks for reaching out.
I’ve reported this to our dev team who is going to check if we will be able to make the same appearance.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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UPD. Yes, we will be able to add that in our further update.
Thanks for response. I will buy this theme.
Glad to hear that.
We’ve already added the requested effect on one of our themes, you can see it here:https://ohio.clbthemes.com/product/gosta-upholstery-chair/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, using this theme for many years now and it’s great. Now suddenly I have lost the builder view and have this in my backend, starts with: vc_rowrev_slider alias=”slider_demo5”[/vc_row][vc_row css=”.vc_custom_1606049465335{background-color: #f8f8f8 !important;}” etc
have updated all plugins now, any idea what could be causing this?
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi why at new version of the theme product images stay at loading and dont show?
Hi,
Try to make the following:
1. Ensure that Stockie Extra plugin is updated to the latest version and is activated;
2. Clear all cache.
If the issue still remain I’d kindly ask you to provide additional links, screenshots, console errors where we will be able to check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
If you have troubles with updating ACF plugin try to deactivate it and hint the Update button one more time.
As for the page loading issue, seems like you have a caching plugin on your WP environment. Try to clear all caches and check if the issue still remains.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i disable the ADF and upgrate it, and after i activate it the website gave me: There has been a critical error on this website. I change to Twenty Seventeen theme, and activate again Stockie, and the site works fine, but the problem with the images remain.
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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latest download is still 1.3.7 although it should be 1.3.8!
Hi,
Thanks for reaching out and notifying us.
We’ve already changed the version number. Now you can download the stockie.zip archive with the right version from ThemeForest.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Im seeing a major bug on both my site and your live demo. Go to the shop page with an iphone. Drag down to refresh. The product images start randomly disappearing. Ive tested this on my site, and your demo with multiple phones. Turning off your theme fixes it. Please address this asap. Thanks
P.S. Try it here (with iphone, drag to refresh a couple times if needed) https://stockie.clbthemes.com/shop/classic-grid/P.S. a temp fix i found is to turn off masonry in your theme settings shop page.
P.S. the temp fix I found is to turn off masonry in the shop page settings
P.S. when I turn off masonry for the shop page settings, it fixes it.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I’m getting the following on the bottom of my website. And I’m not even using Google Fonts.
400: Missing font family
The requested font families are not available.
Requested: apotek-extrawide, sans-serif; (style: normal, weight: 400),apotek-extrawide, sans-serif; (style: normal, weight: 600)
For reference, see the Google Fonts API documentation.
font-display: swap; }
Hi,
Thanks for reaching out.
Ensure that you have the latest version of Stockie Extra plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s actually caused by the Slider Revolution. I’ll have to check it out.
Got it, please let us know if you still need assistance.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Please is there elementor compatibility for Stockie Theme?
Hi,
Thanks for reaching out.
Currently, the theme works with WPBakery page builder only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
When will the “sell individually” hide the quantity button on the product page?
Hi,
Thanks for reaching out.
The mentioned option will be available today with a new update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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