673 comments found.
Hi, your documentation states that the option to add a favicon is in the ‘Other’ field. However, there is no such option for adding a favicon there. Where exactly is that option located?
Hi,
Thanks for reaching out.
You can set it in your WP dashboard under Appearance > Customize > Site Identity > Site Icon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great, thank you!
Dear, is it possible to disable the sorting of TAGS on category pages and on the store page, as it is possible with BLOG, to turn it off? So that it does not appear on these pages?
Hi,
Thanks for reaching out.
Can you share the specific links? So that we will be able to provide you with custom CSS code to hide them.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, this is the link to the store https://weareone.rs/prodavnica/. And each of the categories as well.
Thanks,
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.woo_c-products .wc-product-title-wrap .category,
.products .wc-product-title-wrap .category {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Greetings,
I would like to bring to your attention a specific technical issue regarding the SEO performance of your theme on the Google extension. On each page, I have noticed the existence of an additional URL that is not covered by an anchor tag, which could have a negative impact on search engine optimization.
Please review the attached image for a better understanding of the specific situation.
Image Link: https://ibb.co/xSXVJvF
This issue seems to be specific to this particular theme, as I have not observed it in your other themes.
I would like to inquire about recommended steps to address this problem, taking into account the specificities of this theme. Are there any particular tips or guidelines that should be followed?
Thank you for your dedication to maintaining the quality of your product.
Best regards
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
I noticed an incompatibility with your theme with one of my plugins in a recent update. The yith product addons ashows the add to cart button side by side with the addons, like this: https://www.loom.com/share/d38525d5010e442fbd2d6be8c35bd441
Can you make the theme compatible with yith products addon so that I avoid adding more custom css?
Thank you for keeping your theme updated!
Hi,
Can we see the issue on your stage website? Since it’s pretty hard to reproduce the same structure as you have on our dev WP installation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio,
I had to add this css to fix it:
form.cart .woocommerce-variation-add-to-cart { display: block; }
If you can remove it maybe you can see the issue. I cannot remove it right now because it’s my live site and it becomes harder for my customers to place orders.
Hi,
Got it, thank you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please let me knew if you can replicate. thank you
https://prnt.sc/qfX4IXvS4vVW
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Dropdown menu does not display anymore. Does anyone had this issue? How can I do to bring it back? Thanks
Hi,
Thanks for reaching out and notifying us.
Please, get the latest Stockie version to solve that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank You !! Everything is fine now. I should have thought about it.
You are Welcome!
Be careful updating Woocommerce to version 8.3! The buttons for the single steps in cart are not working anymore. That’s why I lost a lot of money today.
Hi,
Thanks for reaching out and notifying us.
Please, get the latest Stockie version to solve that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, can I add a video to the product page instead of a picture?
Hi,
Thanks for reaching out.
Unfortunately, currently there’s no such an option, you can add it to the product description using a page builder.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Font Awesome Social Icons are all wrong now for some reason. There is an extra icon name in the class resulting in broken icons.
“icon icon fa-brands fa-facebook”
installed the font awesome plugin. That fixed it.
Hi,
Thanks for reaching out.
Please, ensure that you have the latest version of Stockie and Stockie Extra plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ajax cart fragments are not refreshed if you add product in cart on single product page and then press browser back button. Cart widget shows 0 products in cart. This is happening in your demo site too, so that would be the environment url.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi, there is problem about desktop version of product page. Images are not changing smoothly in “owl-dot-image” section. When you click small image for changing active image, the empty pop-up is showing up then image changes.
Hi,
Thanks for reaching out.
Would you mind sharing the link where we can see the issue?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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you can check it in this product: https://www.tagrean.com/shop/kupe/kikirdak-kupe/arden-kikirdak-kupe/
Thank you for clarifying. Try to get the latest version of Stockie, the issue shouldn’t exist anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have a problem with the checkout button in the mobile version on iPhone – I cannot click it when I enter the basket
Hi,
Thanks for reaching out.
Would you mind sharing the link to your website, so that we will be able to check that?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi!
For pricing tables, when hovering the button of a specific table, the price gets highlighted by the default stockie color and not my accent color as you can see here: https://www.loom.com/share/77b9df52de324d368585e4eb5042aa7f
Can you fix it?
Hi,
Thanks for reaching out and notifying us. Sure, we will fix that. Currently, you can get the brand.php file with the fix and replace it under the following directory:
.../wp-content/themes/stockie/inc/dynamic_css/parts/brand.php
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i’ll wait for your next theme update. thanks
You are welcome!
Hi!
I noticed that the close button on the search “popup” is not showing, look here: https://prnt.sc/BNIj819N-NWy
Hope you can fix it on a future update!
Hi
The close button should on the left by default, check our demo website or the following SS:https://prnt.sc/2UFb-1WdYtT3
I don’t know why but it’s hidden with custom CSS from your side:
https://prnt.sc/EbeCCyC-UbbW
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s strange, I don’t have any custom css in the theme related to the .btn-round class and I don’t have any custom css in the theme settings…
Where could this CSS be coming from?
https://prnt.sc/Tp6TSbjDXQKB
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can you please add a feature for manually entering product quantities in addition to the plus and minus buttons? I have purchased your theme and noticed that there is no option for manual input of quantities, only the plus and minus buttons. My online store will sell products in larger quantities (more than 50 items), so I need the option to precisely enter the quantity. I have checked the theme settings and couldn’t find a suitable option. Is there a way to enable manual quantity input, or is there any other solution to this issue?
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.quantity-nav {
display: none;
}
.quantity input[type=number] {
border-radius: 0.25rem;
}
.quantity input[type=number] {
-moz-appearance: unset;
}
.quantity input[type=number]::-webkit-outer-spin-button,
.quantity input[type=number]::-webkit-inner-spin-button {
-webkit-appearance: auto;
}
I would kindly ask you to contact our help center with all your further support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great, Thank you very much for your help.
You are Welcome!
hey i dont what im doing wrong but when i go to plugin to install the wpbakery page builder its not there to download. And i have deleted it already and i cant get it back
dont worry i was not looking under the appearance, install plugin
Hi,
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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We have updated to the new woo commerce and Stockie is containing outdated files so displaying script on our site now, this happens every time there is a new woo commerce update. Not paying for support to raise this issue again, what’s the fix and when please?
Hi,
Thanks for reaching out.
We suggest you checking Stockie’s release notes before updating to the new WooCommerce version to avoid such situation. We are going to make an update in a few days.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the update, although we still have the same code displaying on the top of the site, what can we do to fix this? window.addEventListener(‘load’,function(){ if (window.location.pathname.indexOf(‘checkout/order-received/’) != -1) { var transId = jQuery(’.woo-c_order_details .woo-c_order_details_order:contains(“Order Number”) strong’).text().replace(/[0-9.]/g, ’’); var totVal = jQuery(’.woo-c_order_details .woo-c_order_details_total:contains(“Total”) strong’).text().replace(/[0-9.]/g, ’’); var shipping; if(jQuery(‘th:contains(“Shipping”)’).siblings().find(‘span.amount’).length 0) { shipping = 0; } else { shipping = jQuery('th:contains("Shipping")').siblings().find('span.amount').text().replace(/[0-9.]/g, ''); } var tax; if(jQuery('th:contains("Tax")').siblings().find('span.amount').length 0){ tax = 0; }else{ tax = jQuery(‘th:contains(“Tax”)’).next().text().replace(/[0-9.]/g,’‘); } var products = new Array(); __gaTracker(‘require’, ‘ecommerce’); __gaTracker(‘ecommerce:addTransaction’, { ‘id’: transId, ‘affiliation’: ‘bjarnibaby’, ‘revenue’: parseFloat(totVal), ‘shipping’: shipping, ‘tax’: tax }); jQuery(’.order_item’).each(function() { __gaTracker(‘ecommerce:addItem’, { ‘id’: transId, ‘name’: jQuery(this).find(’.woo-c_product_name a’).text(), ‘price’: parseFloat(jQuery(this).find(’.product-total span.amount’).text().replace(/[0-9.]/g,’‘)), // Unit price. ‘quantity’: parseInt(jQuery(this).find(’.woo-c_product_quantity’).text().replace(/[0-9]/g,’‘)) // Quantity. }); }); __gaTracker(‘ecommerce:send’); } })
Do you use a child theme?
Hi there, yes we do…
Try to disable it and check if the issue still remains. Also ensure that you clear all caches after update.
I’m interested in knowing if it’s possible for all items on the homepage to be clickable, including the image, title, and ‘Shop the Category’, not just ‘Shop the Category’. I have sent you a picture to precisely illustrate what I mean.
https://ibb.co/wY7rbJvHi,
Thanks for reaching out.
Unfortunately placing a link (Shop the Category button) inside another one will make the HTML code invalid.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thank you for your response. I noticed that WPBakery Page Builder is being used. Is it possible to hire a developer to make the modifications I described in my previous question?
Thank you in advance for your response.
Best regards
Hi,
As a solution, you can customize the banners as you want using page builder and then we will help you to convert them into pure HTML shortcodes and wrap them by required links.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are Welcome!
How load content by AJAX?
I have a product page where I want to load the detailed description (created with WPBakery) dynamically via AJAX when a user clicks a “Load More” button. After the AJAX call, the content loads, but it appears unstyled and raw, showing WPBakery shortcodes.
You can see the issue in action here: https://i.imgur.com/eEK453u.jpeg
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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