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Hello, how can i adjust the width, size of thumbnail Style in Service boxes? Seems like no option available.
Thanks for reaching out!
We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:
to post your support questions. Thank you
ps: We can do that via CSS only
Is it possible to mute the video in a Fullscreen Slider video background?
PS: That’s how it should be by default! You can submit a bug report if you feel like it’s a bug.
Hello, quick question.
In ‘Story’ theme can you enable/disable sliders instead of deleting them? We need to create sliders that are only active during certain periods so we wouldn’t like to have to be re-creating them when we need to reactivate.
Sure, you can just not assign them to any pages and they won’t be in your site anymore
Thanks for your reply. I meant… I have a fullscreen slider with 10 items for example. I need to only show 5 of those items insisde the slider. The only option I see is to delete the item, but I can’t for example hide it?
Thanks for the clarification!
Unfortunately there is no easy way to hide them. You need to delete them
That’s what I figured. Had to take screenshots to save all the configuration for when we have to bring them back. Can this be added as a feature?
We will certainly consider this for future updates!
The custom shortcode isn’t working to put revolution slider in a page. Nothing appears. I had to resort to using the php insert code in the header which would be overridden with theme updates.
I don’t have a purchased badge because I’m building the site for a client. They bought the theme.
We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: http://pexetothemes.com/support/
What I should do with the update? it is allow me to downaload the story theme… I should reinstall the theme?
Hi Roch, I don’t know how I can setup the token, I have generated it. but I am not able to find any page where to see the instructions to do what with this token.
but i found this, and it was inspiring.
Thanks for your reply!
Envato is retiring their old API and we are left with no options at the moment. Please try the manual update and let us know!
what? I think I update the theme? Is it possible?
Did you manage to update the theme? That’s great!
Hi. When uploading a demo (lifestyle) does not load the pages. I need the “blog 3 col”. Nor does it go up by the default default wordpress.
How can I solve that?. In “theme options” I add blog 3 col but it does not seem to work for me. Thanks!
I’m glad it’s resolved!
Please, let us know if you need anything else.
Hi there, I have been a long time supporter of this theme Story and I love it.
In the last week I went into the site to upload some images for the portfolio section but there was a problem with the upload of the images. I am getting an error message saying that it is exceeding the max_execution_time of 30s that is set for images to upload. Smaller images are uploading no problem say 200kb but image of 500kb are not which is very frustrating. It does say 64mb is the max images size. This has never happened before and I only did update about 5 months ago and all went ok.
I have updated the theme and also updated to the new Wordpress. If you can help I would really appreciate it.
ps: If you don’t have support you can send a bug report
I logged in last night to start a ticket but I was asked by Envato to pay money for support. I was not too happy about this tbh as I don’t need that kind of support as I have a good understanding of the theme. It is some technical help that I need and why the images are timing out when I try to upload.
Any ideas as to why this might be?
Thanks for your reply.
Please submit a bug report and we’ll look into this for you.
SInce last update my sites now shows double scrollbars on the right of pages. How do I remove that?
ps: If you don’t have support you can send a bug report ticket
I’ve run out of support and this is a bug. What is the link to your big ticket system?
You can find the link to submit a bug report in the main bar
I can’t login as I don’t have anymore support
Can you look into the bug (place the ticket for me)?
We don’t block logins so you should be able to login. What is your support username?
Thanks Roch, submitted
Hi, I’m looking to buy, but I would like to know if Fullscreen Slider (Home) is possible to put a video like this. Http://pexetothemes.com/images/tf/video-example.png
If yes, how can I put it?
Sure, you can use the youtube’s embed code in the content section of your slider.
1) Can not put embed code in Fullscreen Slider in home?
2) Is it possible to transform the content section into Fullscreen Slider?
I need your answer to know if I buy or not.
Thanks for your reply
1) I’m not sure if I get what you mean. You can put embed code there
2) Unfortunately no
My question is .. how do I do this?
How do I embed the youtube video?
Thanks for your message!
Like I said, you can just add the embed code in the content section for your slider.
If you have any troubles with it we can help you via support.
Does this embed code need to be programmatically?
I’m not sure if I get what you mean.
You’ll add the embed code whenever you want a video, save and it will work
Hi, I´m using last version of the Story theme and Wordpress, which is the best way to modify a certain post featured image size (header) or set of posts filtered by category?
Thanks in advance.
That depends on the section you want to change but usually you’ll need to edit the theme files to change the thumbnails.
Thanks, I mean the header image height/width, not the thumbnails.. thanks Roch!
Great, we can help you with that via support
I have been trying to use an events calendar plugin with this theme and several of the major event calendar plugins (100k+ installs) are not compatible and cause my site to crash. What do you recommend?
I loved this theme when it came out and continued to revisit it for a long time afterward. However, having no coding skills I couldn’t quite obtain the look that I had in mind and put off buying it.
I recently discovered Elementor, the front-end visual pagebuilder and was considering using it with the Story theme.
It’s been a while and I was wondering if you have a new theme in the works? If not, will you continue to update this theme going forward? I want to build my website using a theme that I know will be sticking around.
Also, one the key requirements is that theme be a true full-width theme. Is that true of Story?
Yes, story is our most successful theme and we are updating it quite often (you can check the changelogs for details).
As for full-width, I’m not sure if I get what you mean. Please kindly clarify.
In woocommerce, for this theme, i have a little problem: when i add to cart a product, why the number of products next the cart icon remain zero? In fact that number is always zero:( I saw that in demo preview of the theme that number is refreshing with the number of the products. Can anybody help me, please?
Hi Does the theme support hero video along with full-page slider?
To be clear, I want to use the full-page slider. However, I want to have a video background in the top hero section (as a full page slider).
We do have the background video option for the full-screen slider so in case you want to add it for your first slider that’s fine
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