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Hello—I purchased your theme some time ago, and my login to your support site is no longer working. I can neither reset my old password (says email address not found) nor create a new account (says email already exists).
Thanks for getting in touch!
What is your email address? We’ll manually reset the password for you here.
Thanks! We’ve sent it to your email, please let us know how it works for you
Is it possible to hide the sticky header in the fullscreen slider on mobile devices? If I resize the page on a desktop computer the logo and the menu are overlaid on the fullscreen slider (transparent), but on mobile devices the logo and menu appears only in the sticky header. I still really like your theme (I purchased it 2 years ago) and if I could disable the sticky header in the fullscreen slider on mobile devices it would be perfect for me. Please let me know, which part of code in which css or php I have to customize. Thanks!
Thank you for your message.
We have a dedicated support system where all the Pexeto items support is handled, including bug reports so can you please use our support system here: http://pexetothemes.com/support/ to post your support questions. Thank you
PS: You could do that with some custom css
I have a little problem with full screen slider, again it gives me a internal server problems, one times you resolved yet, but I got again the some problem, it is possible to fix again?
Hello. I love your theme!
I have one question and i need some css help.
Im trying to make the active main menu to have the underline same as the hover and color stay the same.
Can you help me please?
This theme looks fabulous and I have a couple questions after checking out the demos and searching as much as I could here:
1) Is it possible to do horizontal scrolling on the full page sliders?
2) Is it easy to integrate two main styles? (ex. can the fullscreen slider be at the top and then place a full width slider inside it?)
2.1) Are all the section types modularized so pieces can be swapped around easily?
3) Is the shop fully customizable?
3.1) Can the shop items be placed individually or side-by side inside something like a fullpage screen – but still managed easily without having to go back to alter pages manually?
Thanks very much!
Thank you for your message and your nice words
As for your questions:
1) The fullscreen slider has a gallery mode, so you can put a horizontal scroll, but it won’t have the same options as the regular slideshow (just images in that case).
We can however change the CSS of the fullwidth slider a little bit so it will appears to be a fullscreen slider (we can change its height to be 100%).
2) This isn’t possible unfortunately
21.) If you mean the sliders, no this isn’t possible as well
3) That depends on what you want to customize there
3.1) You could do that with a plugin to get the products via shortcode (I’m not sure if WC has that function). In general the full screen sliders can only get static content
A nice Theme to look at
Thanks for your kind words
If there’s anything else we can help you with, just let us know!
Hello, my support has expired but when I want to renew support I read the message “You cannot purchase 6 months support extension right now”.
So how can I renew support?
That’s really strange – it’s the first time we hear someone experiencing this error. Were you logged in with the account (optiion) when you tried to purchase the extension? Basically there are two different ways to purchase support extensions (via a link and via the theme item page), so can you please try again both of these and see if it works for you? First make sure you are logged in with your optiion account and then try the following:
1. Visit the item page here and click on the “Renew support” button on the right.
2. Click on this link which should automatically add a 6 month support extension to your account.
Please let us know how it goes.
I’m wondering if you’ve got time to try this. Please let us know how it works for you!
I have a question. You have full screen sliders, which I love. But the other options are for content (Full-Width screen). Is there a way to make the Full-Width option go all the way to the bottom of the screen as the Full-screen options do.
On responsive, the full-width seems to not go all the way down.
So, in other words how can we edit the settings to the full-width will also be full-screen?
PS: This is possible with some css code!
Quick question. Is there a way to make the Fullscreen Slider go horizontal instead of vertical?
Thanks for reaching out!
That’s possible only for image sliders (without text).
Another idea is using the full-width slider and change its height to be 100% of the page
hi there – just purchased your theme and using the health and lifestyle demo however do we have access to the images you use in your demo? e.g. blonde girl in green yoga pants etc? and if not, where do we purchase them from? thankyou.
Thanks fore getting in touch!
I’ve bought this theme, and build the website meshiaak.com
On my pc it all works fine, but on my mobile (Samsung S7) the website doesn’t load. My colleagues have the same problem on their phones too (both Apple and Android). Any idea what went wrong here?
Hello there. We use your Story theme for years now. Still impressive. We also use WPML. Worked flawlessly. Until the latest update of WPML. Luckely I tested it on a local copy of the website first. But I’m not able to pick the correct mainmenu to show the flags etc. What is the solution to this problem. I’m on the latest Story, Wordpress and wpml. Thank you.
I found a work around for now. But now the second language fails. That WPML plugin! https://wpml.org/errata/not-menus-listed-dialog-add-language-switcher-menu/
made a one page website and wanted to use the links of the menu like anchors. Searching on the comments saw you told there is a solution for that using the Full width template, cause there is a ID for each section.Can´t find those ID´s, even in the code.
Also, pretending I find those ID´s, how could I link them on the menu?
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