Hello – Just purchased your template and excited to get started but am experiencing a “failure” to upload and install the template. I just downloaded your template so it’s the version that should work. Please help install….thanks!!
You should upload file named strata.zip. Are you trying to upload that file? What error message do you get?
[qode_slider slider='home-slider' auto_start='false' slide_animation='6000' height='590' background_color='']<code /></code>
Can you please submit ticket to http://qode.ticksy.com/ and include link to your web site so we can understand what you are trying to do?
I have been waiting on a response on the help forum now for 2 days. The video header is not working on anything except internet explorer site is auctioneerdarrenbok.com the video also loads to high and then after you scroll down and come back up it fixes it…
What’s your ticket id?
We need to take a look at your dashboard to investigate the issue.
Private messaged the login info. Ticket Numbers are Ticket: #210188Status: OPENAverage Speed: n/aprivate
and Ticket: #210192Status: OPENAverage Speed: n/apublic
Thanks. Just assigned your ticket to support team.
Ok well I gave you my password, gave them my password and have heard nothing for over 24 hours. I just purchased several of yalls themes and I hope this is not a testimate to the service will receive from QODE
I will investigate status of your tickets on Monday and will make sure they are handled. We work very hard to provide professional customer support. Sometimes we get a lot of tickets and some requests are custom and require lot of time to provide best possible service or point our customers into right direction. For that reason there can be delay in replies, but we don’t have any other choice but to carefully reply ticket by ticket.
I write a ticket in the support service. My template are not working since I the site is in live mode. Breadcrums not working, LayerSlider not working, tags result display a full blog layout with no rightbar – I would like mansory. Any help will be very welcome. Thanks
This features append in Chrome. With Safari LayerSlider works !?
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
you said to update the theme. I download again to install and I get Strata – Theme Options – Version 1.0.3 and version 1.1 in Theme details. The same that I have installed. Where is the v 1.4?
We forgot to change version number in Qode Options to 1.1 (originally it was 1.0.3). I hope this resolves confusion.
That doesn’t resolve my problems. I have a template not working. Contact page doesn’t work at all. It craches my browser… The LayerSlider doesn’t work either…. I change php.ini memory, wp-config and .htaccess and still not working. I install the site in a VPS cloud 2 GB RAM… so I can’t understand why the template doesn’t works…
We can take a look at your setup if you submit ticket to http://qode.ticksy.com/ and include WP admin access. We can’t reproduce any of the issues on our side, so we need to debug your side.
I submit a Ticket: #212639. Waiting for your response. I can’t keep a live website with a contact page not working. Waiting for your reply. Thanks
Thank you. Just assigned your ticket to our support team
I would like to know how to add a contact form within the qode slider . http://screencast.com/t/xQo0tpZq
We didn’t add that option, so you will need to add some shortcode or html in the slide text area and style it.
You are welcome
Have just buy your product and i see few bug. for sample one bug importante: When i want put the header in dark, is not work ! Can you resolv it please ? is urgent.
How many portfolios can I’ve? and Is it possible to customize the sidebar on the portfolio details page?
You can have unlimited number of portfolio pages if you split portfolio by category and show each category on separate page. Portfolio sidebar supports portfolio options (attributes) and also can show portfolio text.
I need to put on each portfolio details page sidebar a form, can insert my form on the sidebar?
You can try to add Contact7 forms shortcode to portfolio text. You will still need to add some custom CSS code for that.
I’ve been waiting 5 days for a response on my ticket (#209654) could you please help out because visual composer is not working at all…
Our support staff will answer asap.
I’ve a problem with visual composer since 15 days. I’ve already a ticket #197442 and i’m waiting for a solution… Please, can you answer
could you please reply to my ticket its been 3 days i am waiting please reply fast as i can’t complete my website thank you very much
Yes, we will reply to it. It was weekend, so please be patient over the weekend, we are short with resources as we need our team to be recharged and productive during working days.
Your template is wonderful!
Sorry for my poor english, but i would like to know how to scroll down to the next section of my home page with the button “view more” inside of Qode Slides (button link)?
Like this example : http://prezi.com/
if you click on the right button you scroll down to the next section of the home page.
I hope to be clear.
Thank you for your reply.
This will require a little bit of custom coding. Our support can point you in the right direction. Please submit ticket to http://qode.ticksy.com/
I’m still waiting your feedback about my contact page not working and Layer Sliders not working without refresh every time each page. Please answer my Ticket: #212639 I can’t keep a website running without a contact page working
Just assigned your ticket to senior support staff member. He will reply shortly.
In contact page.
When someone fill the form I get from WordPress@mydomain
This is not very interesting because we can not reply for that address.
How can I change the from field to display the name and address mail of the sender and be able to reply to that contact?
You can edit ajax-mail.php and change mail function there If you don’t know how to do it, please submit ticket to http://qode.ticksy.com/ so our support can help you
Ticket: #213547What line should I add in ajax-mail.php to get the the name and address mail in from field of the sender so that way I will be able to reply directly to that contact?
Thanks. Just assigned it to our support.
mail fix thanks
Admin not working – Fatal error: Call to undefined function get_pending_comments_num() in /public_html/wp-admin/includes/class-wp-posts-list-table.php on line 381
We are not using that function, so either some plugin is broken or your WordPress installation is broken. Did you recently install some plugin?
Still waiting answer of my ticket about the bugs in my second slider in homepage
What’s your ticket ID?
Is there a way to make the footer stick to the page rather than on scroll?
Yes, you can turn off that option and have normal footer.
can you cancel or refund my purchase, because your theme many bug and not correspond to my need.
please cancel this buy and refund soon as possible.
You will need to contact Envato support as they are responsible for sale of our items. We can still help you via our ticket system if you have problems with our theme.
already asked in envato support.
Thanks for the update
Where can I upload a new video?
that’s a bug with Visual Composer in 4.1.2 version. Submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and we will take care of it
we make site on the local server.
it is impossible to give you access.
how we solve this problem with our own forces?
Also, I would not want to register anywhere else.
I bought a template here. And here would like to get an answer to my question.
How can I add video background?
You need to register to our support system, as our support can only access tickets there. If you don’t register, there is no way to assign your problem to one of our support developers. Please register, it’s easy, via Facebook (if you want) and submit ticket there.
Okay, I’ll do it …
but by the way – Login with Facebook on your site does not work …. check for yourself.
It’s not our site, we are using Ticksy system. It worked for me. Maybe it’s browser issue, so you can try with different browser. I am using Chrome for this.
chrome, mozilla, opera – nothing works …
Did you manage to register without FB?
Please tell me why you do not answer to http://qode.ticksy.com/?
Ticksy didn’t work yesterday whole day so we lost one day in support and we are behind the schedule. What’s your ticket ID? Please update ticket with other problem.
Thanks. Just assigned it to our support team.
Thank you. We are waiting.
OK – Finally got everything situated with getting it uploaded (there was a server error) but I can’t figure out why my video isn’t playing on the home page slider using your Qode slider option. I placed the video (under 8 MB, actually only about 5 MB) in the media library and then put the link of the .mp4 in the .mp4 field on Quode slider. But all I get is the circle turning on the dev site and no video. How do I get this working? Thanks!!
Sorry – here is the link: http://directviewinc.com/w/
and why does it say page not found when I click on the additional pages in the header? thanks a bunch!
We can take a look and investigate problem if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Is there a way to style footer block, so instead of single colour to have a textured colour? Can i add custom css?
Yes, you can add custom CSS to Qode > Custom CSS field.
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