I need your help: I want that the image in the QOde Slider changes it size when I open with Iphone or other resolution, becaus I need to show the whole image – you understand?
Please post this request to http://qode.ticksy.com/ and include link to your web site so we can take a look.
Network where our server is located in under maintenance and our demo site might not be reachable from 10:30 CET until 11:00 CET.
Thanks for patience
Server is up again
It seems like I need to add Visual Composer license key before everything is fully functional. Where do I find it unless I’m required to purchase the plugin at an additional cost? Thanks!
You don’t need license key for VC, you just need to install the plugin that is provided with theme. If you still have problems you can submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access, so we could take a closer look.
interested in your theme.. can the menu be put under the header? / slideshow? thanks!
Thanks for being interested in our theme.
You can build custom content menu from sections, and you can put it anywhere you want, like on this page:
Yes, that’s right. When you create sections, just check option to include it in content menu, and after that, just place content menu wherever you want on page, and it will be built from selected sections.
I purchased the theme….confused on how to move the menu??..
Please submit ticket to http://qode.ticksy.com/ and our support staff will help you to setup it
Thanks. Our support will handle it tomorrow, as it’s already 11pm here
a quick question..in animated icons with text can i place my own icon>? and if yes in what size please?
unfortunately, there is no such option for our animated icons shortcode. At this moment you can only choose from Font Awesome icon set.
thanks what about icons in a box? with feature image? what size there as i change the size (reduce it) but still remains big
icons with text shortcode has support for custom image as an icon. You can also choose from predefined sizes of images.
If you have any issue with it please submit your ticket to http://qode.ticksy.com/ with link to your site and our support stuff will help you
thanks a lot
You are welcome
congratulations on your theme….
sorry to bother again i need a little help if you please. Your theme is working with wpml and i wish to have different footer text and this footer could change whenever i change the language….could you please tell me what exactly i should do?
thanks for your nice words.
Check this page in WPML documentation http://wpml.org/2011/03/howto-display-different-widgets-per-language/
They have tutorial for this kind of situations
i have no words….thank you so much
you r amazing!
Thank you very much
one question..i am placing a separator but cannot find the exact height for it…margin top or bottom in what units they work? pixels or just numbers? for instance i want a blank height of 10 pixels and i cannot make it work
Units are in pixels. Just set it like this:
i am changing the values but nothing happens…clear cache every time still nothing…working with image with text in 3 column and wish in the second row for the another 3 item to be merged about 5 pixels below, so i place in every image with text a separator transparent with the values you suggested and they are going without the merge i wish…
please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary admin access and our support stuff will help you with your issue.
is it possible to have automatically enabled in every page social share and like button? i have enabled them from qode options (blank ico) and nothing appears in my pages
unfortunately, social share can’t be added automatically to all pages. You’ll have to add social share shortcode manually on the pages where you want it.
ok thanks a lot
Does this theme allow completely transparent headers and an option to add a light or dark version of a logo?
Yes, it does
Hi. Love the theme! Is there any content you can provide so we import to the theme to start working on it? Maybe the content you have on the demo?
Thanks a lot Yes, there is one-click import demo content feature with the theme
Is there a way to set button to center after text in call to action box?
unfortunately no, there is no such option for our call to action box. You can align button either to the left or the right part of the call to action button, but this can be achieved with some custom css.
Thanks for your quickly reply
I just send you a mail to ask you about the tooltip feature.
Please reboot your server. I am trying to download the demo content and the download only gives me partial content. I selected all and import attachments, but I still seem to be having trouble.
It might be execution timeout limit of your server. Can you try to increase that?
Hello. I just bought your theme. It is nice that you can replace the loading image, but once you replace it, it becomes static and does not rotate like the initial animation. Is there a way we can make it rotate? Maybe some custom CSS or something? Please advise. Thanks.
Loading image is animated gif, so you will need to upload image that animates
Thanks. I bought CENTRAL also and asked you to tell your developers to add this loading animation function almost a year ago and you said they would, but they never did. Will you tell them to finally do it now??
Please submit this request to http://qode.ticksy.com so we have it there until it’s resolved.
Hello, I have the same problem as steve3434. I am trying to download your demo content, widgets and options for 2 days, but nothing works – i see only “The import process may take some time. Please be patient. 0%”. My patience is gone already . Do you have other options to download this?
Import shouldn’t take more than 10 minutes. This is definitely not normal. Can you check your server error log files and also submit this info and WP admin access to http://qode.ticksy.com/ so we can help you to complete the import?
Hello Dear Sirs,
i wrote you to http://qode.ticksy.com/ticket/196365. I’ve installed plugin wordpress importer but nothing changed – i still have the same problem with downloading content.
Thanks. Just assigned it to support team
Hi guys, hope that you didn’t forget about me. May be you assigned my ticket to your support team but nobody answered me and solved the problem.
Sorry for slow reply because of Easter. We are back to full speed today.
Hi guys, sorry to bother again. I see that you added some pictures, but nothing is still working. I would like to see the same template as your demo: http://themeforest.net/item/strata-professional-multipurpose-theme/full_screen_preview/6808409. Did you finish your work?
Just assigned this ticket to support team. They will handle it.
Hi, i don’t understand does anybody read my messages in http://qode.ticksy.com.
Your support team asked me about possibility to upgrade the version of php to 5.4
Unfortunatly i can’t do this :((.
Our hosting provider has only PHP Version 5.3.18. Now i have PHP Version 5.2.12 and i can pay more and change the tariff plan but the maximum what i can get is PHP Version 5.3.18 (http://support.masterhost.ru/phpinfo_gen_53.php).
Are there any solutions with PHP 5.3.18?
Have a nice weekend
Just replied to your ticket
wow! thank you so much!! you’re the great!
Thanks a lot
hi i am trying to insert in portfolio icon shortcode but when i select it nothing is inserting in the writing area in order to modify it.
We can take a look if you submit ticket to http://qode.ticksy.com and include WP admin access.
Hi again i wish to remove
About This Project
in portfolio page
how to remove it?
and something more in portofolio page i seem to have double portfolio projects
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access and our support will help you
Thanks. Our support is handling tickets from oldest to newest and will handle your ticket
Do you have any idea why the second strata-video-section in my homepage is not working in my Firefox version but yours do?
Did you upload all 3 video formats (webm, mp4 and ogv)?
Soo… any answer? By the way, the formats are webm, mp4 and OGG and not OGV
Try to add this to .htaccess file:
AddType video/webm .webm
Great Thank for the update
My client give me this theme. I use wordpress importer plugin to import .xml file to get the demo content. But This does not appear to be a WXR file, missing/invalid WXR version number.
What can i do now? urgent help need!!!!. I want to make fully like this.(demo.qodeinteractive.com/strata/)
We have one click demo import feature under Qode Options. You can submit ticket to http://qode.ticksy.com/ and include WP admin access and our support can run import for you.
Hi, love this theme!
Is it possible to add mega menu in the top menu? For example “About us”, I would like to have an contact form there and a video?
Thanx! / andreas
Yes, you can add widgets to mega menu. We don’t have contact form styles to fit into menu, but we can help you with custom CSS
Ok, sounds great!
Thanks for you quick reply!
Is it possible to change the phrase
about this project
in portfolio page and rename it to something else or even delete it?
You can rename any label using this plugin: http://wordpress.org/plugins/codestyling-localization/. It’s generally used for translation, but it can also be used for renaming
I’m wanting to insert an html & mailto link in the ‘Description’ section of the ‘Team’ shortcode?
How would I go about doing this? When I try, it just comes out blank at the moment.
Appreciate your help!
we can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Thank you – have done. Ticket: #197390
Thanks Our support will reply
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