Web Themes & Templates

Discussion on Striking - MultiFlex & Ecommerce Responsive WP Theme

kaptinlin supports this item

Supported

4670 comments found.

I purchased the product a few years ago. Now I can’t update (ERROR message ‘Please input your purchase code’) and a file is required to download from the Support site. BUT I don’t want support, I don’t need it, you cannot force me to pay for support. I just want to update the version. Could you tell me how I get it? Thank you.

Hi

The solution on how to update is available in our forum. https://kaptinlin.com/support/discussion/comment/52996#Comment_52996

The theme internal update function as well as all theme support is tied to license support as per marketplace rules. But you always are entitled to download the full copy of the theme via the downloads section of your themeforest account. And then update your website by ftp.

Striking Support Team

MultiFlex = Your Site Your Way!

https://kaptinlin.com/support/discussions

Thanks. I know how it is updated by FTP. So, I will have to make a child theme.

Hello:

A child theme starter is supplied in the full download package.

BTW, it is not us “forcing you to pay for support”. The way the marketplace works is that when you purchase a license of any software you obtain support for a certain time period. Once the support period has expired you have an ongoing right to download any updates via your Downloads if the author (us in this instance) continues to provide updates. But nothing else. That is the marketplace licensing setup and we are required to adhere to it.

Thank you for your understanding of this matter.

Best Regards
Striking Support Team

MultiFlex = Your Site Your Way!

Striking Support Forum

8+ year Striking user here,

I understand you’re trying to make some type of income after years of supporting your customers. However, doesn’t monetizing the ‘free’ support forum go against everything you guys believed in? Sure, I can search the forum, but I can’t even log-in to the ‘free support forum’ without paying for support on the marketplace.

This statement found on your support page: ‘provide free help for usage questions at our Striking support forum found http://kaptinlin.com/support/' isn’t exactly true anymore. I can’t even post/notify you of a bug unless I pay $38.50 for 6 months of support.

Whether this be a themeforest/envato/marketplace regulation or not, this is not the Striking I used to know. Will Champion be like this as well?

Hello

Our guidelines were written long before the changes at Envato for support. The next update of Striking is going to have revised language about support and what will be provided. We had forgotten about that support page here at ThemeForest (I wrote it in 2012) and it will be amended shortly.

What we do believe in, and always have believed in is providing great support. Now we have to follow the rules and guidelines in order to provide that support but that is separate from the quality of the support itself. The release of well over 200 updates between Striking and Striking MultiFlex has been a major component of that commitment.

Were you to find a bug we could be emailed, and even contacted via our profile here. Bugs that have effected our customers have been so rare we often go a yr or more before one is reported to us. We would also still respond to a true usage question posed by email. We are looking to see if we can carve off a segment of the forum for pure usage (but not design help) questions but that is still under examination.

WP Champion is not a product we market via Envato. So we can and do have a support process that is more similar to what Striking owners have had access to in the past. But it also has annual renewal fees. They are more then double the Striking renewal costs, and everyone of the 3k owners so far knew that in advance and still made the upgrade.

Renewal fees are not about making some extra gravy income. It takes an enormous amount of work to continually maintain a product. That work cost money. Renewal fees offset that cost. They offset the marketplace costs to maintain the Envato marketplace.

We responded to someone else the other day about this matter who messaged at the forum and we asked them: if they sold a product to someone 5, 7, 9 yrs and even 10 yrs ago – as Striking has been around 10 yrs as of October, do they still provide service for free to the buyer? And if you purchased 8 yrs ago you purchased for $35.

In any case it is what it is. Our theme owner base got a lot of extra yrs at no extra cost. Sadly the days of a free ride are over. We have spoken with many customers (I personally with about 200 on this matter) and I have only encountered half a dozen who were not understanding of the matter. Each will have to decide what is in their best interest and proceed on that basis. But if we did not make the change it would game over for Striking and then no one would benefit.

Thank you for your thoughts and questions on this matter and we hope you understand our position. Whatever you decide we wish you the best of luck with your website(s).

Best Regards
Striking Support Team
James

MultiFlex = Your Site Your Way!

Striking Support Forum

Our website is hosted on a local server. I need the frame builder plugin file to install via FTP. Where do I find it?

Hi Potato Designs:

Please send us an email to:

support @ thethemebuilders. com (remove the spaces)

referencing this comment. Provide your license key so that it can be validated (we don’t see the support renewed button beside your comment) and we will contact you with the frame builder plugin.

Its interesting as we chatted with Envato a while ago and as licensor the official position is, as we understand it, that a staging site which is a separate top level domain (so not a url such as abc.yourwebsite.com) and not a subdomain and thus also could be a localhost site, or two top level domains which may in fact be clones. say abc.com and abc.co.uk each require a separate license.

I am assuming you have a localhost for development and a live site as this is usually the case when we encounter this type of request.

As developers we can grant an override for this situation as long as the principal license is up to date on support.

Send an email with the above license code in good support standing and we can get your situation fixed.

Best Regards
Striking Support Team

MultiFlex = Your Site Your Way!

Striking Support Forum

Hi,

I am unable to update my theme. The purchase code is already saved on the system, but I tried copying and pasting again and it still keeps failing.

This is what is says:

Download failed.: Please input your purchase code

Installation Failed

I can’t login to your support page due to renewal issues.

Also, if I use FTP to update the theme, will it not override the settings? Please let me know.

Thanks, Karan

Hi Kaptinlin, aren’t the updates free for lifetime under Envato’s guidelines?

Hi

Yes, updates which are uploaded into ThemeForest repository are free, and you can download the full theme package via the downloads panel of your Envato account and then install it by ftp..

After one’s license support 6 month period has expired the only entitlement a purchaser retains is discretionary updates authors have uploaded to Envato.

You can read more about Item Support here:

https://themeforest.net/page/item_support_policy

So when we load updates into Envato you can download them and manually install them into your website. The internal theme updater is tied to the Envato license system so if one’s support is expired the envato api will block the update install by that method. The support forum is tied to the Envato license system and has the same restrictions as support expires 6 months after purchase.

I would strongly recommend to any and all purchasers that they update as not all updates produced by theme authors are uploaded into the theme repository and with an expired license one will not have access to some updates until they are uploaded. And of course you have no support access either. Many theme and plugin authors won’t even acknowledge a remark here in the comment thread if they don’t see the supported badge (only authors see this button when logged in) beside your name.

Best Regards
Striking Support Team
James

MultiFlex = Your Site Your Way!

Striking Support Forum

missed some words above:

I would strongly recommend to any and all purchasers that they renew their licenses as not all updates….

In fact many authors have 100% segregated their custom functions from their base theme and they can never be accessed unless the license is valid. Several other theme builders whom we help with coding (many themes and plugins outsource their coding) work this way.

For Striking MultiFlex we introduce them into the core theme when we update the downloadable theme at Envato. But we do release some updates in-between that are only available via our api (which confirms license support before allowing installation) between the full theme builds published here at Envato.

The reason is simple. Its a lot of work to prepare a submission for Envato. It can take weeks sometimes to prepare a new submission. So many authors don’t bother other then on a very infrequent basis, and some not at all.

Best Regards
Striking Team
James

MultiFlex = Your Site Your Way!

Striking Support Forum

Hi, Is it possible in your theme to add an additional button before or after “add to cart” button?

Hi:

Yes. We have a theme filter as part of the add to cart loop which can be modified with your extra button. But you do have to know how to code in php.

Best Regards
Striking Support Team

MultiFlex = Your Site Your Way!

Striking Support Forum

This comment is currently being reviewed.

I love this theme. I love the super fast and great support and i love the easy internal update mechanism. There are not much themes that have this buildin update ability. But this theme has had it since day one. I am using this theme now for years and never had a single problem. Can’t wait to see the next update where new abilties have been added. It is worth every penny spend. Anybody stating something different does not value all the work put in this theme and the team behind striking multiflex supporting all their users.

Thank you for your kind words.

We continue to work hard on maintaining support for our customers. We are glad you appreciate it.

Best Regards
Striking Support Team

MultiFlex = Your Site Your Way!

Striking Support Forum

And now you’ve officially disabled the internal update function of the theme, unless I pay for unnecessary ‘support’. NO OTHERE THEME IS DOING THIS!

For new customers purchasing this theme, be warned: You will have to pay an additional $77 per year to use this theme. This fee could increase in the future.

Hello:

Please review:

Envato Item Support Policy

The one touch update mechanism works with the Envato Item Support API. If Item Support is in good standing then naturally the one touch is functional since the api processes the Item Support as valid. If one chooses to let Item Support lapse as they don’t feel they need it one can still download the theme and install the update by ftp, per marketplace guidelines.

We do not know how you arrived at the $77 but Envato has the same update pricing rules in place for all items: if you renew Item Support in advance of expiry you renew at a discount and if you don’t renew in advance you pay Envato’s full Item Support fee. To our best knowledge annualized cost is $27.50 for the first 6 months and $16.50 for the second 6 months = $44 if one renews in advance. We don’t set or control this pricing and any questions you have about it should be addressed to Envato.

===========

To any reading this: we are pleased to continue our updates of Striking for over 10 yrs now. It is the longest supported theme in the marketplace and has had over 200 important updates since its inception in 2010. From conversations we have had with owners they tell us they are appreciative that they are not having to go through the significant expense and time of redesigning their website every 18 months to 2 yrs as the theme they were using has been deprecated. Striking owners have had an over 10 yr run of stability for what is usually a very important facet of their business – their online presence.

We continue to work hard to make certain the theme is current for PHP versions, WordPress updates and compatible with an extraordinary array of plugins. In fact we are one of the very few themes which is already PHP 8 compatible, and are at work currently not just for making certain Striking will work with WP 5.7 (due Mar 31 2021) and we even have development builds for WP 6.0 (anticipated end of 2021).

The recent WP 5.5 release had significant core changes that crashed many themes which were unprepared and caused millions of websites to have issues. But not Striking theme owners. And the future WP versions are just as impactful with major core changes that we assess will again cause many themes issues.

As always we will continue to support our theme to avoid the pitfalls of WordPress core updates. We are grateful for the support we receive from theme owners and we will continue to reciprocate to our best ability with theme updates and quality support to questions.

Thanks for the update. Worked great on my site.

Question: I saw in the notes that it is PHP 8 and WP 5.6 compatible. I don’t see WP 5.6 in my dashboard. Is it released yet?

Err, I see a fuss above. Don’t know what that other fellow is talking about. I have had several themes I owned bite the dust- one after not even a year. I learned the hard way that theme support is invaluable.

Anyways thanks and can you let me know about the new version of Wordpress? I saw the list of changes files and it was huge. I gather WP 5.6 is going to be another website wrecker? Very glad how you guys are always ahead of matters.

Thanks!

Hi Korax:

Glad to hear all went smoothly.

WordPress 5.6 is scheduled to release on December 15th. We have tested to the latest 5.6 release candidate (aka draft release) and don’t expect that the actual release will have any notable changes. PHP 8 released Nov 26 and is not yet widely available but in the winter it will become more available on various hosting platforms.

WP 5.6 has some substantive changes but more impactful in the near future is WP 5.7 through WP 6.0. WP 5.7 anticipated March 31 2021 has java changes that impact any theme which makes use of js and jquery -> pretty much all themes. We had to rewrite every js file in our theme and are now helping a couple of plugin developers at Envato Codecanyon do the same in prep for 5.7. A lot of theme and plugin developers don’t do their own coding but focus on design and job out the coding part. We help some of them with that stuff.

We think WP 5.7 through WP 6 is going to be tough sledding in the WordPress development world. A lot of themes dropped off after the release of WP 5.5 and its quite possible these new WP versions will have the same impact. Its very complicated and challenging work!

Best Regards
Striking Support Team

MultiFlex = Your Site Your Way!

Striking Support Forum

Just updated. No issues whatsoever. I posted a review as I am very happy. 5 stars from me.

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