I purchased the product a few years ago. Now I can’t update (ERROR message ‘Please input your purchase code’) and a file is required to download from the Support site. BUT I don’t want support, I don’t need it, you cannot force me to pay for support. I just want to update the version. Could you tell me how I get it? Thank you.
The solution on how to update is available in our forum. https://kaptinlin.com/support/discussion/comment/52996#Comment_52996
The theme internal update function as well as all theme support is tied to license support as per marketplace rules. But you always are entitled to download the full copy of the theme via the downloads section of your themeforest account. And then update your website by ftp.
Striking Support Team
MultiFlex = Your Site Your Way!
Thanks. I know how it is updated by FTP. So, I will have to make a child theme.
A child theme starter is supplied in the full download package.
BTW, it is not us “forcing you to pay for support”. The way the marketplace works is that when you purchase a license of any software you obtain support for a certain time period. Once the support period has expired you have an ongoing right to download any updates via your Downloads if the author (us in this instance) continues to provide updates. But nothing else. That is the marketplace licensing setup and we are required to adhere to it.
Thank you for your understanding of this matter.
Striking Support Team
Striking Support Forum
8+ year Striking user here,
I understand you’re trying to make some type of income after years of supporting your customers. However, doesn’t monetizing the ‘free’ support forum go against everything you guys believed in? Sure, I can search the forum, but I can’t even log-in to the ‘free support forum’ without paying for support on the marketplace.
This statement found on your support page: ‘provide free help for usage questions at our Striking support forum found http://kaptinlin.com/support/' isn’t exactly true anymore. I can’t even post/notify you of a bug unless I pay $38.50 for 6 months of support.
Whether this be a themeforest/envato/marketplace regulation or not, this is not the Striking I used to know. Will Champion be like this as well?
Our guidelines were written long before the changes at Envato for support. The next update of Striking is going to have revised language about support and what will be provided. We had forgotten about that support page here at ThemeForest (I wrote it in 2012) and it will be amended shortly.
What we do believe in, and always have believed in is providing great support. Now we have to follow the rules and guidelines in order to provide that support but that is separate from the quality of the support itself. The release of well over 200 updates between Striking and Striking MultiFlex has been a major component of that commitment.
Were you to find a bug we could be emailed, and even contacted via our profile here. Bugs that have effected our customers have been so rare we often go a yr or more before one is reported to us. We would also still respond to a true usage question posed by email. We are looking to see if we can carve off a segment of the forum for pure usage (but not design help) questions but that is still under examination.
WP Champion is not a product we market via Envato. So we can and do have a support process that is more similar to what Striking owners have had access to in the past. But it also has annual renewal fees. They are more then double the Striking renewal costs, and everyone of the 3k owners so far knew that in advance and still made the upgrade.
Renewal fees are not about making some extra gravy income. It takes an enormous amount of work to continually maintain a product. That work cost money. Renewal fees offset that cost. They offset the marketplace costs to maintain the Envato marketplace.
We responded to someone else the other day about this matter who messaged at the forum and we asked them: if they sold a product to someone 5, 7, 9 yrs and even 10 yrs ago – as Striking has been around 10 yrs as of October, do they still provide service for free to the buyer? And if you purchased 8 yrs ago you purchased for $35.
In any case it is what it is. Our theme owner base got a lot of extra yrs at no extra cost. Sadly the days of a free ride are over. We have spoken with many customers (I personally with about 200 on this matter) and I have only encountered half a dozen who were not understanding of the matter. Each will have to decide what is in their best interest and proceed on that basis. But if we did not make the change it would game over for Striking and then no one would benefit.
Thank you for your thoughts and questions on this matter and we hope you understand our position. Whatever you decide we wish you the best of luck with your website(s).
Striking Support Team
Our website is hosted on a local server. I need the frame builder plugin file to install via FTP. Where do I find it?
Hi Potato Designs:
Please send us an email to:
support @ thethemebuilders. com (remove the spaces)
referencing this comment. Provide your license key so that it can be validated (we don’t see the support renewed button beside your comment) and we will contact you with the frame builder plugin.
Its interesting as we chatted with Envato a while ago and as licensor the official position is, as we understand it, that a staging site which is a separate top level domain (so not a url such as abc.yourwebsite.com) and not a subdomain and thus also could be a localhost site, or two top level domains which may in fact be clones. say abc.com and abc.co.uk each require a separate license.
I am assuming you have a localhost for development and a live site as this is usually the case when we encounter this type of request.
As developers we can grant an override for this situation as long as the principal license is up to date on support.
Send an email with the above license code in good support standing and we can get your situation fixed.
I am unable to update my theme. The purchase code is already saved on the system, but I tried copying and pasting again and it still keeps failing.
This is what is says:
Download failed.: Please input your purchase code
I can’t login to your support page due to renewal issues.
Also, if I use FTP to update the theme, will it not override the settings? Please let me know.
Please replace the upgrade file.
You will get the correct error message after the replacement of that file. alternate you can update by ftp upload. The download is availabe at your themeforest account.
Striking Support Team
by doing that, will it not reset the settings on Wordpress?
I tried downloading the linked file, but it is just a .png that downloads. I tried both safari and chrome browsers. Kindly check. Thank you!
Please log into the support forum and you can download and install the file.
Hi Kaptinlin, I am unable to login because, I bought the theme around 2012.
Your license support has to be renewed. This is why you cannot use the internal updater or log into the support forum. Log into your account here at ThemeForest, then go to your Downloads page to view your purchases in the Envato marketplaces. Just below the Striking icon will be a text hyperlink “Renew Support Now”. Once you have renewed you will be able to use the updater, obtain help and access future updates which are distributed directly from the updater api.
Hi Kaptinlin, aren’t the updates free for lifetime under Envato’s guidelines?
Yes, updates which are uploaded into ThemeForest repository are free, and you can download the full theme package via the downloads panel of your Envato account and then install it by ftp..
After one’s license support 6 month period has expired the only entitlement a purchaser retains is discretionary updates authors have uploaded to Envato.
You can read more about Item Support here:
missed some words above:
I would strongly recommend to any and all purchasers that they renew their licenses as not all updates….
In fact many authors have 100% segregated their custom functions from their base theme and they can never be accessed unless the license is valid. Several other theme builders whom we help with coding (many themes and plugins outsource their coding) work this way.
For Striking MultiFlex we introduce them into the core theme when we update the downloadable theme at Envato. But we do release some updates in-between that are only available via our api (which confirms license support before allowing installation) between the full theme builds published here at Envato.
The reason is simple. Its a lot of work to prepare a submission for Envato. It can take weeks sometimes to prepare a new submission. So many authors don’t bother other then on a very infrequent basis, and some not at all.
Hi, Is it possible in your theme to add an additional button before or after “add to cart” button?
Yes. We have a theme filter as part of the add to cart loop which can be modified with your extra button. But you do have to know how to code in php.
I love this theme. I love the super fast and great support and i love the easy internal update mechanism. There are not much themes that have this buildin update ability. But this theme has had it since day one. I am using this theme now for years and never had a single problem. Can’t wait to see the next update where new abilties have been added. It is worth every penny spend. Anybody stating something different does not value all the work put in this theme and the team behind striking multiflex supporting all their users.
Thank you for your kind words.
We continue to work hard on maintaining support for our customers. We are glad you appreciate it.
And now you’ve officially disabled the internal update function of the theme, unless I pay for unnecessary ‘support’. NO OTHERE THEME IS DOING THIS!
For new customers purchasing this theme, be warned: You will have to pay an additional $77 per year to use this theme. This fee could increase in the future.
Envato Item Support Policy
The one touch update mechanism works with the Envato Item Support API. If Item Support is in good standing then naturally the one touch is functional since the api processes the Item Support as valid. If one chooses to let Item Support lapse as they don’t feel they need it one can still download the theme and install the update by ftp, per marketplace guidelines.
We do not know how you arrived at the $77 but Envato has the same update pricing rules in place for all items: if you renew Item Support in advance of expiry you renew at a discount and if you don’t renew in advance you pay Envato’s full Item Support fee. To our best knowledge annualized cost is $27.50 for the first 6 months and $16.50 for the second 6 months = $44 if one renews in advance. We don’t set or control this pricing and any questions you have about it should be addressed to Envato.
To any reading this: we are pleased to continue our updates of Striking for over 10 yrs now. It is the longest supported theme in the marketplace and has had over 200 important updates since its inception in 2010. From conversations we have had with owners they tell us they are appreciative that they are not having to go through the significant expense and time of redesigning their website every 18 months to 2 yrs as the theme they were using has been deprecated. Striking owners have had an over 10 yr run of stability for what is usually a very important facet of their business – their online presence.
We continue to work hard to make certain the theme is current for PHP versions, WordPress updates and compatible with an extraordinary array of plugins. In fact we are one of the very few themes which is already PHP 8 compatible, and are at work currently not just for making certain Striking will work with WP 5.7 (due Mar 31 2021) and we even have development builds for WP 6.0 (anticipated end of 2021).
The recent WP 5.5 release had significant core changes that crashed many themes which were unprepared and caused millions of websites to have issues. But not Striking theme owners. And the future WP versions are just as impactful with major core changes that we assess will again cause many themes issues.
As always we will continue to support our theme to avoid the pitfalls of WordPress core updates. We are grateful for the support we receive from theme owners and we will continue to reciprocate to our best ability with theme updates and quality support to questions.
Thanks for the update. Worked great on my site.
Question: I saw in the notes that it is PHP 8 and WP 5.6 compatible. I don’t see WP 5.6 in my dashboard. Is it released yet?
Err, I see a fuss above. Don’t know what that other fellow is talking about. I have had several themes I owned bite the dust- one after not even a year. I learned the hard way that theme support is invaluable.
Anyways thanks and can you let me know about the new version of Wordpress? I saw the list of changes files and it was huge. I gather WP 5.6 is going to be another website wrecker? Very glad how you guys are always ahead of matters.
Glad to hear all went smoothly.
WordPress 5.6 is scheduled to release on December 15th. We have tested to the latest 5.6 release candidate (aka draft release) and don’t expect that the actual release will have any notable changes. PHP 8 released Nov 26 and is not yet widely available but in the winter it will become more available on various hosting platforms.
WP 5.6 has some substantive changes but more impactful in the near future is WP 5.7 through WP 6.0. WP 5.7 anticipated March 31 2021 has java changes that impact any theme which makes use of js and jquery -> pretty much all themes. We had to rewrite every js file in our theme and are now helping a couple of plugin developers at Envato Codecanyon do the same in prep for 5.7. A lot of theme and plugin developers don’t do their own coding but focus on design and job out the coding part. We help some of them with that stuff.
We think WP 5.7 through WP 6 is going to be tough sledding in the WordPress development world. A lot of themes dropped off after the release of WP 5.5 and its quite possible these new WP versions will have the same impact. Its very complicated and challenging work!
Just updated. No issues whatsoever. I posted a review as I am very happy. 5 stars from me.
I have an alert asking me to update from 126.96.36.199 to 188.8.131.52.
The update button doesn’t work anymore (ask to change my purchase code).
Downloading update from http://api.kaptinlin.com/themes/striking/verify-purchase/mypurchase-code/upgrade/from/184.108.40.206/to/220.127.116.11.zip…
Le téléchargement a échoué.: Please input your purchase code
Le téléchargement a échoué.: Please input your purchase code
How can I do please ?
I should be able to update for lifetime.
Then answer is in our forum.. https://kaptinlin.com/support/discussion/13392/striking-multiflex-version-2-1-2-update-3-dec-2020#Item_1
You can always contact us by email aswell. Details you can find here https://kaptinlin.com/support/discussions
Striking Support Team
As for striking normal you can find more details here https://kaptinlin.com/support/discussion/13346/striking-portfolio-original-theme-5-3-8-2-release-thread-august-11-2020#Item_1
We just released v 18.104.22.168 https://kaptinlin.com/support/discussion/13408/striking-portfolio-original-theme-5-3-8-3-update-thread-december-6-2020
Taken over site with your theme 1.8.4 version (2016),is it at all possible to update to 2021 buying a new license ?
Yes. Once you have a valid license you would input the license code into the License Field (in our Advanced Settings Panel/Updating tab). Save the panel after inputting the license code. After saving you can then click on the update button. It will update you to the latest version. It is a 2 step process. Input license code, save. Then click on update.
A valid license will also enable access to the support forum.
Also keep your eyes open to your dash after you have updated as we have several updates and upgrades forthcoming in the very near future, including an upgrade build with an integrated page builder, new hamburger icon style mobile menu system (can be used in all viewports including desktop if you wish), custom page widths and many other new features.
Hi, your instructions on how to update do not say where I can download the Striking MultiFlex Extension. Where can I find this please? I can’t update without it.
It’s OK. I fixed the update without having to download this plugin. Thanks.
HI, sorry we are coming to your comment so late – the team took a few days off The extension plugin is part of the theme and after one installs the theme there is a prompt to install the Extension plugin.
It sounds like you already did this but if you have any questions please ask on our support forum.
can you tell me where to download child theme?
You can contact us through the forum. https://kaptinlin.com/support/
These are the longest, most detailed replies I have ever seen on Themeforest/Envato. Well done!
Well, we have been part of Envato for almost 11 yrs so the comment thread does build up. Our support is by way of our support forum now so less in the replies then in the “early years”. We do endeavor to provide full replies when a question is asked.
Is the theme ready for WP 5.8 ? Thank you in advance for your reply
Yes we are wp 5.8.0 compatible. You can read more here about how to update and about the changes in the new version. https://kaptinlin.com/support/discussion/13423/striking-multiflex-version-2-1-7-update-30-june-2021
Have a great day.
Striking Support Team
I have just updated and I have a critical error.. “Une erreur de type E_PARSE a été causée dans la ligne 2627 du fichier /home/crealookcz/www/wp-content/themes/striking_r/framework/functions/common.php. Message d’erreur : syntax error, unexpected end of file”
Please can you help me fix this error i can no longer access my dashboard
Your ftp upload corrupted the php files. Please use another ftp program or protocol or other way to udate the theme. If you renew theme support you can use the internal update mechanism of the theme and you do not have to use ftp upload.
I just updated filezilla because I was on an old version, which may be the reason for the problem. However, last night I opened a discussion on the support page and BackUps helped me solve the problem.
I use the free version of winscp. Much more reliable then filezilla.
Please rate our support by giving us a star rating and a review. Thank you !
I’m trying to move the menu to the left in the header. I’ve used some CSS code you’ve listed here before, but it’s not working. I’m using Striking MultiFlex (22.214.171.124). Is there a way to place the top menu on the left? Thanks.
All usage, tweaking and help is provided by way of our dedicated support forum (the link is below). Please log into the forum and post your request and a support team member will assist you. You will need your envato user id and theme lic code if you have not previously registered.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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