I had a few problems, customer support got right back to me and fixed it. Highly customizable. Templates load fast. Five stars.
Author response
Thank you for taking the time to give our support team a 5-star rating. Your feedback is greatly appreciated and helps us to continue providing top-notch service to our customers. Thank you for choosing us.
no help from the developer despite requests. won't return when it didn't work. bad experience.
Author response
Dear mate,
We have checked our support system and we couldn't find any requests from you. If you have sent a request before, please let us know the details so we can assist you better. If you haven't sent any support requests yet, please don't hesitate to reach out to us with any questions or issues you may have. We are here to help!
In case you don't satisfy with the theme, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks & Regards,
They fixed the problems. Thanks.
Author response
Thank you for taking the time to give our support team a 5-star rating. Your feedback is greatly appreciated and helps us to continue providing top-notch service to our customers. Thank you for choosing us.
Nice theme for product website, not common in themeforest
Author response
We’re so happy to hear you had a great experience with our theme. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to work with you again soon.
Buen soporte!
Author response
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Not a great theme. Its like a crazy mix of elementor and slider revolution. For the price it costs, better going with a theme that has a built in editor for speed.
Support took 3 days to answer my request.
Author response
Hi there,
Sorry that your experience with our theme doesn't meet your expectation. We are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible.
If you don't need our theme anymore, you can submit a refund request here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks,
Amazing support and amazing code quality.
Author response
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I should have heeded all of the one-star ratings and ignored the fives. This theme [Strollik Single Prod WooComm] is full of bugs, documents are outdated. Not sure if it's compatible with PHP 7.x. The whole thing is big and clunky. Don't fall for the nice looking demos meant to suck you in. It's not worth the $60.00 donation you'll be making.
Author response
Hi there, we are sorry to hear that. Our technical team has been trying to help you in our ticket system. Please keep following it, we will fix all issues related to the theme. So, can you re-rate our theme?
Unless you need our theme, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks you,
Super responsive through the convenient chat system. Obviously the theme itself is great with plenty of demo options to kickstart a simple website, but customer service is top notch. Gave me code to put in place to remedy an issue and jumped into the site and fixed another, making the process painless on my end.
Author response
Thank you for your review. We are all happy to hear that. Your 5* review will be a great motivation for us to improve our work and services. Regards,
great support..... always reply the question... most of my issues solved.... tq very much
Author response
Thanks for the awesome review! We are happy to hear that you have had a wonderful experience with our theme. We count ourselves lucky for customers like you. Hope you enjoy our theme!
The themes are very nice pre-built ready to edit designs and this package comes with many options to customize a website any way you want for an affordable price. Excellent route to go.
Author response
Thanks for the awesome review! We are happy to hear that you have had a wonderful experience with our theme. We count ourselves lucky for customers like you. Hope you enjoy our theme!
After installation some problems with the typefaces in the template. Without any delay we got help from support.
Beside the great theme also an excellent service.
Keep up the good work
Author response
Thanks for the awesome review! We are happy that you have had a great experience with our theme. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Amazing quick support. Thanks
Author response
On behalf of all of us at Opal WordPress, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our theme. We will be sharing your feedback amongst our team. Enjoy your website and please come visit us again soon!
Me respondieron muy rápidamente, incluso en fin de semana. Solucionando mi problema a distancia en forma muy amable.
Author response
Thank you for the great review. It's our pleasure to help you.
So far so good = )
Great tech support and easy to use Elementor tool.
Author response
Thank you for choosing our theme.
It has been one problem after the next since purchasing this theme. Haven't purchased another theme which has had so many bugs, requiring me to repeatedly contact support. 6 months later, I've discovered another but support has ended.
Author response
Dear Customer, sorry to hear that. Please send your issue to our support email help@wpopal.com, we will check and help you. Thank you.
Got the level of service I was hopefull of. 5 Stars. Thank you
Author response
Thank you for the great feedback. Hope our theme's of some help with your business. Thanks
Theme sux, never have been able to install or customize as described.
Author response
Dear Customer, please send your issue to our support ticket at https://wpopal.ticksy.com/, our dev will help you. Thanks
