137 comments found.
Will there be a PHP 8.0 Version of this theme? My foster force me to update my PHP but this theme is not compatible yet. Thanks!
Delete Hybrid Composer plugin, download the theme again, and install the one inside the /inc/ theme folder. Regards
so I put the unpacked structure folder in structure/inc/ ? that didn’t work for me.
No, install the plugin inside inc folder.
okay and where do I find the plugin?
inside inc folder.
Okay that does not work. Is there any proper documentation we could read to understand what has to be done to make this design work again?
You just have to update the plugin. If you need further help can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it to get support. You can also hire us for $30.
Thank you!
Hello, unfortunately, your template is not compatible with PHP 8. Will there be an update for this?
it is already compatible 
Hi there, For some time now, almost each time I try to make changes to a page in my website, it breaks the page when saving and I have a json object displayed on the website instead of my page. Then, I have to revert to some previous revision to get the page back. But, even there, a revision that was previously working fine can fail after revert… 
That this very annoying and maintaining the website is becoming a nightmare. :cry: I’m using Hybrid Composer Version 1.4.7, on WordPress 6.1.1 with Structura theme. Any idea what could be the problem? Thanks!
Hi I’m sorry for the issue, please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” or installed the plugin WP Classic Editor and try again. Thank you!
Hi, it looks much better! No new issue since we changed the setting. Thanks for your quick support!
Hi, We are wondering how to remove the delay that comes with the circle-loading image. We managed to remove the image in itself, but the delay persists whenever a new page is loaded. The delay is constant regardless of the page contents, and it is there even if the website passes loading tests.
Could you please advise us on how to remove this delay?
Hi, please use this CSS (you can insert it into the skin.css file into the theme folder, or go to Appearance > Theme option > Customizations > CSS, or go to Edit page > CSS on top right for apply it only on the single page).
#preloader { display: none !important }
Thank you!
It would be an awesome theme if it had a correct heading hierarchy, the main title of the website is a h2 instead of a h1.
Also, there is no blog page, at least in the demo.
Hi
You can use H1 as well And some of our demo us it.
Blog is available at
http://themes.framework-y.com/structura/blog-classic/ http://themes.framework-y.com/structura/blog-masonry/ http://themes.framework-y.com/structura/blog-grid/Thank you!
First question, I wonder if your theme that I have bought can make the same menu like above especially show the language menu at the top ight corner?
Second question, I try to adjust the origin main menu and it moved as same line of the website icon but it inner page menu did not effect, please advice.
Thank you very much
Hi, thank you for the purchase,
1. You need CSS customization to make it like that, you also need the WPML plugin to make your site multilingual. If you want you can hire us for CSS customization.
2. Sorry but I’m not sure to understand, can you kindly give me more details?
Thank you!
I want to attach the image for your further understanding but no way out. Can you pls advise?
How much to hire your support to fix my requirement please?
Yes sure. Please send this message to support@schiocco.com and I will update you. Thank you!
Hi, I downloaded the template from Envato element, but “The link you followed has expired.” msg shown when I installed it.
Hi there, When I activate Yoast SEO plugin in combination with structura theme I get a critical error on my website.
I deactivated Yoast SEO and installed the pentagon demo (hybrid composer active). When I open the homepage it is stuck with the circle-loading-animation…
So for now this theme is not working at all. How can I get the demo working? Will I be able to use Yoast SEO?
Hi, please send WP accesses (login link, user, password) with administrator privileges + FTP to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Also check the PHP version of your hosting. The minimum PHP version is 5.6, the max is 7.4. Thank you
awesome! Solution in less than 30 minutes! Would be nice to see you support PHP 8 in the future, but I can work with that.
Thanks. We will add it.
Hi Schiocco, how can I look like this http://themes.framework-y.com/structura/square/
Hi, from Appearance > Theme options > Demo import import the Square demo. Thank you!
Anyone having trouble with WordPress 5.9? My site has lost all its styling and I am trying to track down the problem. https://www.gigesconsulting.com
Purchase code ef3f730b-d7a6-4d94-9a52-38beee635d44 – 2 Jan 2022
Dear support, after the installation of the theme I imported demo data – “Intro” – after the import, however, it turned out that about half of the images are missing!
A look at the media area confirmed my suspicion that there were a lot of “grey empty images” and incompletely loaded…
I can’t imagine that this should be the case
Request for remedy
Best Regards
Marcus Boldt
Hi,
The images are not included into the download due to copyright reasons (almost all the themes do the same). But don’t worry I can send you the images privately, just contact me at support@schiocco.com
Thank you!
ok – understand, thanks for the answer. had only wondered why half of it is missing. i contact you …
I did not receive your email yet.
Got it. Thank you!
Hi, I just bought your theme STRUCTURA, I tried to install in wordpress but an error occur. The message error is: Style.css is missing in the theme. How I can proceed? Thank you in advance, Riccardo
Hi, thank you for the purchase, install structura.zip not the downloaded file. Regards
I need to have a full service on customisation and installations. what would be the cost?
Please send this message to support@schiocco.com and I will update you. Thank you!
I can’t get this to work with any of my hosting. Not Flywheel, not WP Engine, and not even on Local…and each with different errors ranging from (on Flywheel):
Warning: include(/wordpress/wp-content/plugins/hybrid-composer/admin/composer-side.php): failed to open stream: No such file or directory in /www/wp-content/plugins/hybrid-composer/index.php
...to the theme installing but the demo files never downloading (Local) to “There has been a critical error on your website” on WP Engine. I’ve spent over 2 full days trying to debug and I feel like I’ve made a mistake in buying something that hasn’t been updated in 8 months and probably no longer works. I was definitely expecting it to at least run a basic page out-of-the-box if I followed the simple instructions but no such luck. I’ve already sunk too much time into this, I have an upcoming deadline that I can no longer meet with this, and I’d appreciate a refund. Thanks.
Hi, I confirm it works with all the 3 hostings, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
I have to say that I was wrong to assume that my initial experience was reflective of the theme overall and support provided by Schiocco. It took less than 12 hours for a fix to my issue to be released. I’m beyond impressed by the quick response and solution!!
Hi! What are the default requirements for Team Box image size and dimensions? Is there a way to configure Team Box settings itself?
Hi, 450×450px: http://themes.framework-y.com/structura/wp-content/uploads/2018/07/user-3.jpg
Thank you!
Hi! I am trying to setup location/map service on my web site, but once I put the coordinates into standard map section I get “This page can’t load Google Maps correctly. Do you own this website?” dialogue and see “for development purpose only” note over blurred map instead marked location.
Hi, you need to insert the Google Maps API KEY into Appearance > Theme options > Customization and API. Please see the docs for more details: http://wordpress.framework-y.com/prv-components/google-map/ . You can also use the CODE BLOCK component and insert into it the embed code of any Google Maps.
Thank you! Regards
Is it true there are no complete sample pages included with this template? My designer is saying there are no complete pages such as a “home page”, and he said he needs to create everything by himself. Is that true?
Hi, no, just go to Appearance > Theme options > Demo import and import the demo you want. The result will be like the preview but with images replaced by grey placeholders (I can send you the images via email). Thank you!
Hi, I would like to have a refund on this theme, the builder is too difficult to work with and I won’t be using it.
HI, we can’t provide a refund sorry but mind that this page builder is very easy to use for managing contents, move/add components, and change layout, but if you do not know the CSS language and you need to customize the design, due this theme doesn’t include a visual design editor, you will need a tool like Yellow Pencil: https://codecanyon.net/item/yellow-pencil-visual-css-style-editor/11322180
Thank you!
Hello, I have 2 questions: 1. Whenever I hover over an image in the services section, a + sign pops up instead of my cursor – can you please tell me how to deactivate this? 2. Is there a way to enable an attachments option to the contact/email?
Thank you.
Hi,
1. Please use this CSS (you can insert it into the skin.css file into the theme folder, or go to Appearance > Theme option > Customizations > CSS, or go to Edit page > CSS on top right for apply it only on the single page).
.img-box:not([href=’#’]) { cursor: pointer !important; }
2. It’s not possible 
you need to use a plugin like CF7 for that.
Thank you!
Hi, thank you for the response – I used this CSS in every area that you recommended and I am still getting the + sign when I hover over the images.
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it ASAP. Thank you!
Hello, as instructed, I contacted you all and sent the site credentials last week (including a follow up email) and still haven’t received a response or seen any changes with this issue. Could you please let me know where we are with this?
Hi, what is your email? Thank you!
I replied you two times: https://schiocco.com/shared/2020-11-05_175126.jpg
Well I’m not sure what happened but there is nothing in my inbox from you – I’m not sure how to attach a screenshot here but I checked my spam folder and searched my inbox and I assure you, I have no messages there – and as for the CSS code, I DID add it, ,everywhere you mentioned, but when it didn’t work, I removed it so as not to mess up anything else on the site.
strange, anyway be sure to insert the code, from my check it is not in the page(maybe there is a cache)
I did, it did not work. I sent you the credentials to the site – are you able to add it? Perhaps I’m missing something.
Your user and password is not working
Apologies, I didn’t include the username in my previous email. I just emailed it again.
The site is password protected so I included that password in the previous email as well but please let me know if you have any trouble with it
I haven’t heard anything back and on this. Did you have further problems with the username and pw?
HI, I confirm I completed the work. Regards
No, it still doesn’t. I emailed you a video that shows this. I also included a different email address for you to respond to since apparently, I am not getting any of your emails at my yahoo account. Regards.
Check it now 
Mind that it’s something not included in the support. If you can assign a good rating would be great! Thank you!
Yes, it seems that to be working now. Thanks, I will rate this positively.
Thank you but your rating is damaging me…unfortunately on Envato only 4.5 or 5 stars are recognized are good rating, 4 is already a bad rating for the users. If possible would be great if you can remove it or update it. Thank you very much!
Sure, I changed it. Thanks
Thank you!
Hello! Can you explain how to link the menu items to the different parts of the one page theme? I have the menu set up with Home/About/Services/Contact and only one page. I’d like for the menu to jump down to a specific part on the page but don’t know how to link those items. Thank you! melimentalhealth.com
Hi, please write us via the comments area of the product and use the Envato account of the purchase, or send the purchase code to support@schiocco.com to receive support. Thank you!
