127 comments found.
I’ve done the installation and content import for Elementor and the Main Home homepage and other page is not showing properly. Why is nobody replying to my tickets?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hi, I replied to the ticket right away. Please I need to fix the installation problem, it’s very urgent
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No one is responding of my ticket! Its been 1 week! Theme demo is not working, its getting error
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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already tried with all the way to import the demo but its not working, please check as I shared the access of my domain and fixed the unavailable matters.
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How do I change the colors of the “DOT” effect on the Main Home site? Right now it seems to be a light dray dot that is a SVG, can it be a PNG and if so, where can I change it?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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I am still awaiting a response via email after submitting a ticket…
Hi there,
We’ve located your tickets and we can see that your tickets have been updated with answers so please check the ticket’s status now, and continue the conversation at Help Center.
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How do i change this: qodef-pattern-overlay ? I changed my background from white to a blue, and now that pattern overlay contrasts in a very blaring manner. I tried finding the folder / file in my directories, but its like finding a needle in a haystack. Please help, so I can customize this SVG or at least tell the code to point to a transparent PNG instead. Thank you.
Hello,
As we do not have enough information about which image exactly are you referring to, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I’m having serveral issues with this theme, and for right now, the TEXT “NEWSLETTER” that appears behind the newsletter signup, ONLY works on CHROME and nowhere else. I’ve been in a back and forth with a Vladimir, but he seems to not want to address the issue – I don’t like assuming but it’s now the third time I ask with no solution. Please check on all browsers and you will see what I see. PS: the landing page is even worse!!! On other browsers the demo images are missing and the animation is GONE – There is a list of things I need addressed – this theme is not consistent on all browsers. Should I open a new ticket with all the issues I have found, and will it be addressed and fixed accordingly?
Hello,
This is most likely due to the mixed content error (please see screenshot). This issue can commonly occur when user activates SSL certificate on a website after the files have already been uploaded. You can try to reupload the image so it is uploaded as https, since now the image has http url.
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What image do I upload? This has been non stop errors… Is this an Elementor issue? I need this fully resolved…. its 1000% inconsistent experience on all browsers on both PC and APPLE. Can you PLEASE FIX THIS? I am now 2 months into this, with no sign of a fix…. PLEASE FIX THIS!!! Your team are the ones that INSTALLED this for me, because your demo import feature did not work. PLEASE PLEASE FIX THIS! and how do i increase the support time, becaue ive lost 2 months with no fixes, only problems ; and every response leads me nowhere. I dont care if your team has to RE-INSTALL eveything, but I need this to work consistently on all browsers and on all computers.
I just viewed the screenshot… that image is loading fine… ITS YOUR NEWSLETTER section, the words “NEWSLETTER” animated text is not loading… IN addition your LANDING PAGE does not work on several browsers as well. I just want what I paid for, to FULLY WORK!
Hi,
We’ve checked and we see that your ticket has now been updated with response and that our support agents provided you with instructions. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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Thank you
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Got in touch with Milorad of Support, I performed all the necessary requests, please help me with XML setup of DEMO, its crunchtime for me – thought this would be an easy demo install / import, and now I lost almost 48 hours of work on this. Looking forward to your help, thanks
Hi,
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I have sent a request via support this morning. Please get back to me, as I imported the demo, and it was not successful – the website appear broken, it’s not in order as is your demo.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Dear Support Team,
I hope this message finds you well. I am reaching out to report an issue with the homepage demo on my website, https://pravisa.pda-webservices.com/wp/.
After installing the necessary plugins, I attempted to import the homepage demo using both Elementor and WP Bakery. However, the demo is not importing properly and the design appears to be a mess. I have checked both plugins and everything seems to be up to date.
I would greatly appreciate it if you could assist me in resolving this issue. Please let me know if there is any additional information that I can provide to help diagnose the problem.
Still there is no update ??
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Dear Author, theme registering process stucks. 
Already checked the PHP settings, set up permalinks, deleted htaccess, but no luck. Can you please advise something?
I’ll just answer this to myself: I needed to deregister the theme from 2 years ago.
Hello,
If you need any assistance with registration/deregistration you can always contact us through this email, even if your support expired, include your purchase code in the email, and our support agents will gladly help you.
Support
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Qode Interactive
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Could you kindly tell me how to prevent the date and category from displaying on portfolio items? My support expired but would really appreciate help with this single issue.
Hello,
You can hide them by adding custom css below to Appearance -> Customize -> Additional CSS:
.qodef-portfolio-single-holder .qodef-ps-categories,
.qodef-portfolio-single-holder .qodef-ps-date {
display: none !important;
}
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Thanks for the great support.
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hello , is it support rtl for right to left languages like Farsi?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
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Is there a way to change the background colors in when using the vertical showcase element?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi. I bought the theme at the end of last year, and for technical reasons I had to reinstall it last week, but when using the purchase code I get a message that “code is already registered for another domain”. But the installation is being done in the same domain as the original. There is a way to reinstall the theme?
Hello,
Thank you for reaching us!
Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Hello, I just bought your theme, I already have Elementor Pro, I have several problems
The pages mentioned below are broken, layout problem - About me - Contact Us - Get in Touch - Main Home - VCard Home - VCard Simple - What we do
Concerning the models mentioned below, I don’t see how they are useful - Elementor 2303 - Elementor 2306 - Elementor 7
Then how to translate some elements below - Search - Search for… - Back to top…
Thank you for your help
Hello,
Thank you for choosing our theme!
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Struktur Core plugin or other bundled plugins and search for label there.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hello
1. Broken design : I just created a site with the free version of Elementor, the problem is the same some pages are broken. So I switched back to the Elementor Pro version
2. Translation: I prefer to do it directly in the theme file, please tell me where these words are, so I can translate them. This will avoid me to install a plugin
Hi,
1. We would we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
2. We don’t recommend this method as files will be overwritten once you update theme and plugins.
Support
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Hello, I want to redesign the website of our agency, I found your theme in the Elementor category, but I do not see in the theme sheet the use of Elementor. Thank you
Sorry, I just saw, is it Elementor or Elementor Pro compatible? Is it Elementor kits or your theme to import? Thanks
Hello,
Thank you for reaching us!
Our theme is using a free Elementor version. We didn’t test the Elementor Pro with the theme so we cannot guarantee it’s compatibility.
In case you wish to work with Elementor demo content please make sure to import “Struktur Elementor” in Struktur Dashboard > Import (please see screenshot).
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How can I remove the giant arrows from the hover on my portfolio items? https://parrishcon.wpengine.com/our-work/
Hello,
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
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Hello, I love the theme Will you do an update for WordPress version 5.9? I been having issues with the edit classic page when using elementor
Hi there,
Yes, please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon .
The theme is compatibile with WordPress 5.8. so it should also working fine with the latest version, and please if you are having any issues, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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The Struktur Portfolio tab on the WP backend has disappeared? It has been working fine for months but now it has gone and I can’t access any of my portfolio projects anymore.
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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We are using the Struktur theme on the website https://www.avian.net.au/ and we do have titles on pages and posts but these titles are not tagged as h1. Even after changing the linking of title to h1 tag under Struktur options, nothing happened. I do not think we would need to edit the theme files as this should be already set by default. Can you please clarify more on this.
Hi there,
We can see that you don’t have the latest version of our theme and required plugins. Please follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
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Hey, great theme. I was wondering if the parallax showcase also works with a normal link?
Hello,
Thank you for reaching us! We are glad that you like our theme.
You can set parallax background for the row and then add regular text/link inside that row (please see screenshot).
Do let us know if you have any additional questions.
Support
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