26 Reviews
My review is deleted every time, I'm talking about the Strucktur theme for Elementor
Very nice design, but very bad rating on Gmetrix despite the presence of WP Rocket.
I removed this theme by buying a plugin that offers the same features.
With Strucktur I have a grade of E on Gmetrix, now a grade of A, I specify well with the same configuration (plugins, photos, articles etc). So it comes from this theme. Icing on the cake, I gained places on Google following the change
Author response
Hello,
We are sorry to hear that you've got this impression. Please note that there are some review policy that we have to follow and there is a possibility that your previous review may have been removed if it did not comply with these rules.
There are many ways and tricks for improving WordPress site speed and you can see some of our recommendations in this article. The speed of the site will not depend solely on the theme.
A balance between size and quality is necessary. A good hosting server is also very important for the site's performance and you can see our recommendations regarding those in this article - Recommended PHP Versions And Resources And How To Set Them
We always give advice to our users in the support tickets when they build a site with our theme, and what steps they should take in order to improve the speed. To contact our support team, please submit a ticket by following the instructions from this article.
Best,
Select
Love everything about this theme. Especially the support. I've purchased licenses for two projects now.
The content/design is buggy and no response from support - really poor.
Author response
Hi there,
We are sorry to hear this however usually demo import issues are related to weak resources.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources
as well as you can always try to import our demo content with our XML file.
We do however see that your request at our help center is answered and that our support agent managed to import the demo content for you and we do hope that you will reconsider your rating.
Best,
Select
Really great theme!
Love it!
A lot of mistakes. The code is heavy. Even after removing the Slider Revolution plugin, it remains in the code and the site loads for a long time. The theme creates a lot of unnecessary previews that are not optimized and weigh a lot. Some portfolio image previews are not loaded in the Portfolio List. There are no solutions in the instructions on how to fix bugs.
Author response
Hi there,
Sorry that you feel this way.
Usually performance is related to your server response and off course your content. You can find our article here that can help you and off course feel free to submit a request at our help center where our support team will be happy to help and provide you with additional guidance.
At the moment we could not locate any request from your Envato username and we do hope that once this is resolved that you will reconsider your rating.
Best,
Select
Good
I love the design of the theme.
Thank for taking care of our case and be with us to solve our problems. Btw, new updates are amazing too. Mostly special is about Elementor included in your demo. I can't wait to see great things is coming by Qode.
the way I find out that there are bugs and flaws with the template is not very upfront which is a bad customer experience. I still really like the template and is beautifullly done
They delete reviews they don't like.
Documentation contains nothing important.
Code is poor.
Client service is poor.
Author response
Hi there,
We are sorry to hear this on your end.
Our team does take developing process of our themes very seriously and it is important to stress out that Envato does thorough examinations and inspects all the themes featured on their market, so we do follow strict lines when it comes to code and theme performance for sure. It is our interest to have well performed themes.
Also we actually do think that we do have our themes covered very well with our theme documentation as well as you do have our help center knowledge base with many great articles that might help you on the way.
Also you should know that you can always count on our support team for help and guidance, we do hope that this will be sorted and that you will get the help you need by our devoted support team as well as we do hope that you will reconsider your rating after this as we can see that al of your requests has been responded to.
Thanks.
Best,
Select
Cool theme
