49 comments found.
Fix your support ticket site!!! I’m unable to submit tickets or even use the support website! Server 500 errors being thrown click after click. Not to mention there are a ton of components in this template that break when trying to customize. Please help
please contact directly at admin@secretlaboratory.dev
Can’t install demo data! And your support ticket have error!
Please email direct: admin@secretlaboratory.dev
send 2 messages
Are you gonna come up with an update? It’s way outdated now.
Can’t install demo data! And your support ticket have error!
Please email admin@secretlaboratory.dev and we will assist at no extra charge.
Impossible to import sample content, distant server is not responding
Please raise support ticket here: https://support.secretlab.pw . Our team will assist.
impossible to submit the ticket
ok it seems the ticket was submited despite de error message
The theme is not working. I’ve done everything the documentation says, it won’t install anything. I asked your support for help, after an email I got nothing back. I gave you access to my website and everything. It’s been almost a week of complete silence. I want to know how can I get my money back, do to the fact that no one from your company is helping.
Did you raise a support ticket here: https://support.secretlab.pw/ Our team always answers support tickets.
I just wrote that I did. I got a reply, but after that the guy I was talking to did not reply to any of my emails. I gave him acces to the website and talked to the hosting service to modify all that was necessary. It’s been almost a week since then.
Can you let me know your email address and I will escalate the ticket.
office[at]creativejar.ro
Thanks, I’ll get back to you shortly.
I just spoke to the team and they said you didn’t respond to their message asking for the site url and login info. Can you please send through again the Jov and he will assist.
Hi. I installed the demo but a lot of content is not showing, not even the slider
Please raise a ticket here: https://support.secretlab.pw/ our team will help you fix it up.
i am having trouble to get the demo content or demo content import file.
This is usually a problem with the hosting, our team can fix this for you if you create a ticket here: https://support.secretlab.pw/
Does Caldera Forms need to be used? Having issues with email notifications even with SendGrid API saved.
It will work with all plugins provided. What is the error message you are recieving?
Using manual instructions, it duplicated the given menu, but did not import all the content – photos, slider, etc. Needs help
Our team can help you set it up at no extra charge . Please raise a support ticket here: http://support.secretlab.pw/
It’s really difficult to change the color scheme of the website. It really shouldn’t be so difficult. I would like to request a refund. It’s taking too long to do something so simple.
It’s actually really simple, our team can help you set it up at no extra charge here: http://support.secretlab.pw/
Hi, we find your theme very nice, but we noticed that in the mobile view, in the portfolio section, the images do not scroll correctly. We are using a Samsung S20 with Android version 11. Before purchasing we wanted to know if it can be fixed. Thank you.
Thanks for the headsup, I’ll notify the team.
Do you keep us informed too? so to understand whether to buy or not. Thank you.
I will update you soon
This has now been fixed thanks.
how i can change font color menu
Please contact our support panel https://support.secretlab.pw/ and our support team will assist you with getting is set up correctly.
Failed to load plugin: table from url /wpcontent/plugins/secretlab_shortcodes/shortcodes/js/plugin.min.js
Please send URL, admin login, password to our support panel https://support.secretlab.pw/ and our support team will assist you with this at no extra charge.
Hello, since I bought your theme I have not been able to activate my website for production, it is under construction, because there are many large configurations that have to be done manually one by one, such as the color change, I have not been able to use Its easy theme as I would have liked, it really is not a functional theme for me and I no longer want to use it on my website, I want to install another one, so I request a refund of the payment since I will not use your theme.
Please send URL, admin login, password to our support panel https://support.secretlab.pw/ and our support team will assist you with this at no extra charge
Does this website have the ability to do background video? Or is it compatible with the rev slider to use as a full screen homepage video with transparent header?
Yes it is. If you need help please send URL, admin login, password to our support panel https://support.secretlab.pw/ and our support team will assist you with this at no extra charge
Hi, please check my ticket support reference 4052
The team will process asap.
when we scroll down the menu option not appear. I want Menu option appear even when i scroll down page. If you can solve
Hello! I made a guide for you https://support.secretlab.pw/help-center/articles/2/8/55/stickymenu
Best regards
How i can change font color menu?
Please contact our support panel https://support.secretlab.pw/ and our support team will assist you with getting is set up correctly.
Hi is there a way how to use templates from theme, because when I tray use template for contact from builder it give me different content than on the thumb of the template
Hello! The theme contains all the demo data you can see. If something work wrong, send your website, admin login and passw to our support desk and show the place your got a problem https://support.secretlab.pw/
Best regards
Hi… i get this message during the instalation…LOG OF INSTALLATION
user2 could not be uploaded because of an error. (import_file_error: Remote server did not respond)
Hello! Th image is not usable on the demo. I will fix it in the nearest theme update. Best regards
