This author's response time can be up to 2 business days.
Hello how can i put the blog on the frontage?
Thanks in advance!
And can’t set up the social icons/links… Doesn’t works((
Remember that with our themes we provide detailed documentation. Be sure to have read before ask in the forum, here you can find solutions to the most common user’s issues. If your problem is treated in the documentation we don’t provide support.
Take few minutes to watch them and you’ll master your new theme like a pro!
Hello, I’m working for a customer who just purchase your product, can you please help me with the comment that doesn’t work in your theme ?
When I leave a comment, nothing appear downside of my post…
You can see at : http://www.haveyoumetdiego.com/a-piece-of-klein-in-miami-fr/
Thanks a lot !
Hi JulienCotel, please note that this wall is dedicated to general comments and pre sales questions. If you need post purchase assistance we kindly ask to use our dedicated support forum that is constantly monitored: http://www.undsgn.com/support/
We have purchased several months ago the theme v1.3. Now we just noticed a bug. When resizing browser window gives this error:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
It is happening in Firefox, Chrome, Safari.
Our Magento version is 188.8.131.52
Hi capitanseo, are you sure you are not in the wrong support page? This is WordPress theme not a Magento one as you report.
Anyway please note that this wall is dedicated to general comments and pre sales questions. If you need post purchase assistance we kindly ask to use our dedicated support forum that is constantly monitored: http://www.undsgn.com/support/
Hi! Yes, you’re right. My mistake.
But I am having issues setting it up as the demo.
If I sent over my logins, would you be able to have a look at it for me please?
Hi toldham, support is offered only in our support forum, so please drop a few lines and we care to support the solution! http://www.undsgn.com/support
Remember that with our themes we provide detailed documentation. Be sure to have read before ask in the forum, here you can find solutions to the most common user’s issues. If your problem is treated in the documentation we don’t provide support. Take few minutes to watch them and you’ll master your new theme like a pro!
ok mate, I will post this on the support forum now
Hello, I have trouble with buying studiofolio, downloading seems incomplete or at least has caused me problems in the installation … Now I try to enter your support, but to create an account with you asking me the purchase code, that achievement will not find … so please, how can I get in touch with you? thank you!
Hi pedrobuisan, sorry but you dont have the “purchased” badge that have users that have buy our item. We cannot help you without that and without forum registration, so please contact the Theme Forest support first and ask them you have troubles downlaod the item. Thank you.
im sorry but I don’t understand what’s going on … I have emails that prove the purchase, how can I show it to you?
We dont need any emails, just retrive your purchase code or ask Theme Forest support and signup to our forum, simply.
This is the answer to the mail, which I received from Envato after order the purchase code… can you give me some solution? because a month ago that I made the purchase and I still can’t use your wordpress theme…
one greetings and thanks.
“Hi there Pedro,
Thanks for contacting support,
In regards to your specific questions, you’ll want to contact the author of the item and request more information about this as they will have far greater knowledge of their own item. Envato Support can only assist with general Marketplace issues through the general support system. We’re unable to provide technical support for individual files.
Authors will list their preferred support method on the item’s support tab so make sure that you check that link first. The author can also be contacted through the item comments, or directly through the contact form found on the author’s profile page. You’ll need to be logged into your marketplace account in order to view the contact form.
Hi pedrobuisan, where is your “Purchased” badge? Do you see customers that have buyed the theme that have this bagde near their name once they write a comment? I ask you to ask Theme Forest to fix the badge for you and the problem you have with purchase code. So I ask you to ask Theme Forest to fix your problem about the purchase code so you can sigin to our support forum, not to ask Theme Forest to fix theme problems for you. Only customer that have buyed the theme can sigin to our forum, this a precautionary measure to prevent themes piracy that can not be surpassed in any other way. So if as you say you bought the theme on Theme Forest ask why do not you have your purchase code and purchased badge. Than sigin to our forum and you’ll have support form us as every other customer.
I understand what you say, and that’s what I asked ThemeForest but I received the same response again…
I’ll try again…
Specify your problem about your purchase.
Yes, I just did… but they are in Australia and the answer delay…
As author when I receive your email, there is written “Pedrobuisan has not purchased the item”. I hope you can understand.
Hi, the theme looks really cool!
-Is it possible to use, in “Portfolio > CENTERED SLIDESHOW”, images with different size (portrait/landscape) without automatic cutting?
-Is it possible to fix the height of slides container ,in “Portfolio > CENTERED SLIDESHOW”, to prevent the resize of height?
Hi CreativeMuffin and thank you for interest! 1. What you mean with automatic cutting? Our slideshow resizes to adjust to the images content (no cutting at all). 2. You can do that but you need some small CSS codes. Let me know if you need more infos.
Ok great. For me is better if the slideshow doesn’t resize to adjust to the images content but the images fit proportionally to the container. If this is possible, as the last thing, I would like to open a gallery overlay as “Gallery> image” on click. thx
No sorry this is not an option by now.
i have 2 pages loading the portfolio layout but was wondering if it was possible to disable the links on one of the pages. i just want to have the masonry grid effect without allowing the user to click through.
thanks in advance!
Hi blonde, support is offered only in our support forum, so please drop a few lines and we care to support the solution! http://www.undsgn.com/support
Can we modify the police of character of this template to use another fonts ?
Hi fraguelrok, support is offered only in our support forum, so please drop a few lines and we care to support the solution! http://www.undsgn.com/support
Congrats with such a great template, the demo looks awesome so I’m definitely looking to buy the template. But I still have a few small questions
- can fonts easily be changed from within the WP editor?
- is there room for comment/Disqus implementation?
- the zoom in effect on hover, easy to remove?
Hi RainBeau, support is offered only in our support forum, so please drop a few lines and we care to support the solution! http://www.undsgn.com/support
i have a serious problem with the SEO of this theme.
The Alt tags of pictures and the captions are not visible to any search engine. Since we’re talking about a photography / picture based theme, its quite a serious issue in my opinion.
Also I tried to go to the UNDSGN Support Page, but I have to enter a license key in order to create an account. Can you tell me where to get this license key? I don’t find it anywhere within the files that I bought.
Thanks for your help,
You find your purchase code in the download section of your Theme Forest account, exactly near the download option for your purchased item.
1. Does it support multiple portfolios and each portfolio with his own categories?
2. Is it possible to mix portfolio and blog posts on home page (grid)?
Hi marcosimonetti and thank you for interest! 1. No sorry this is not an options, sadly. 2. Yes for sure our main homepage is a demo of mixed contents both from portfolio both from blog. Let me know if you need more infos.
Hi! After a long research for a suitable theme for me I’m quite ready to purchase.
Could you tell me if I can change the speed of the items in Portfolio – If I klick for example “illustrations”, the pics move pretty fast, for me it seems a bit hectic. Thank you!
Hi Zinza, support is offered only in our support forum, so please drop a few lines and we care to support the solution! http://www.undsgn.com/support
Ok! Couldn’t wait to purchase…
As you can see I have already solved the problem of my “purchase” badge, now I would like to solve the problem that I have with the installation of “studiofolio”.
I have written in support of your website, but I haven’t received a response.
Hi buisan, we do our best to monitor the forums all day, but since we are in Europe and we have a lot of work load, please be patient when posting questions. The forum is monitored from Monday through Friday and the questions will be answered in the order received.
All questions will be answered.
Is there any possible to put youtube videos witch will be automaticlly play in hightest possible resolution? I know that I can add to embeded url ”?vq=1080” or ”?vq=720” but will be worked in this theme or is there particular space to put url which will be HD in youtube ?
I wish videos will be played always in maximum possible resoulution in youtube player on my page.
Thank you in advance for answear
*which sorry for misspelling
Hi zmiecionator, sorry for delay we are back to work after a summer break. Yes for sure, let me know if you need other infos.
I really like your theme. Currently I am developing a music website to share the music I enjoy. I like the grid for displaying different music. I have been looking around at different sites and noticed that remix-nation.com uses your theme. Is the way they set up there music through your theme? I like how they can stream sound cloud music through their own player.
Hi, sorry for delay we are back to work after a summer break. This site has done some little modifications, but it’s not easy to explain all the steps to get this result. By default you can create a grid with audio something like this: http://demo.undsgn.com/studiofolio/news-blog/
contact form 7 is never working with the theme, in demo also not if you check it, can you telling me how i can fix that issue?
You can check it now, is working again. You probably need to in install plugins like WP SMTP or similars. Please for further help use the support forum.
Hi, i have installed WP SMTP plugin, field out all data for SMTP, test sending is working fine but on contact form on the site is not working!?
Hi, sorry for delay we are back to work after a summer break. We reply you on forum. Thank you.
Hi, i have send you a message with WP login.
Due to summer vacation the forum and requests messages will be closed from the 9th to the 24th of August.
All the requests opened during this period will be addressed in chronological order as soon as the support forum will be reopened. We apologize to any inconvenience might occur and we suggest you to try find all the possible answers through the search function. Thanks to all of you that have supported us so far.
my current site, http://www.pabstphoto.com, using Lens theme, has woocommerce support, is this something that will continue to work?
Hi jepabst, sorry for delay we are back to work after a summer break. I really cant tell you cause I dont know how Lens works, as for every theme switch you need to review something, this two themes are so different… Let me know if you need something.
When scroll loads more items there are no images inside the Items. I can’t get it fixed and I do not have permission to post on your support website. The featured images are inside the items but the are not loaded.
data-lazy-src gives the good image src. But the img src is not good. it gives the BLANK image data:image/gif;base64,R0lGODdhAQABAPAAAP///wAAACwAAAAAAQABAEACAkQBADs=. So no image shows up. But the right URL is inside data-lazy-src.
Can you please help me.
Thanks in advance
Remember that with our themes we provide detailed documentation. Be sure to have read before ask in the forum, here you can find solutions to the most common user’s issues.
Hi! I set this theme in my web (www.anabruned.com) but the social icons dont appear after I write url in options.
What can I do?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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