269 comments found.
Hi there,
Suarez is a beautiful theme that did a brilliant job over the years. A short question:
Is this theme compatible with PHP 8?
Thanks for your answer!
Best regards
I think there is something wrong with the compatibility of the theme right now with woo commerce or some of the CSS… there is something wrong when you go to install it and it fails.
never mind … everything is all good. Carry on. Thank you anyway. Great product.
Thank you so much for your update!
I am having trouble again with this theme installing. Is there an issue with new updated Wordpress? is it still compatible?
Please email us directly at info.spyropress@gmail.com
Hi! after updating the theme,cURL error 60: SSL certificate problem: self signed certificate
the following error appears when I go to install these EF3-Framework plugins and EF4 Import/Export
this error only appears with these plugins
Thank u
I solved it by changing PHP version. the plugin was not supported with PHP above 7.0
We will update it soon. Thank you!
I want to add the Suarez license to my account on spyropress.com at License Keys but I cannot choose the Suarez theme in the dropdown box. What to do?
Have you bought our theme yet? If have any problem please send me an email at untheme.info@gmail.com Regards!
Yes I have the license, my customer bought the theme. I will send you an mail. Thanks for reply.
I’ve send several mails but did not get any reply. Please respond. Also let me know how I can add my license to the spyropress.com account.
@SupportTheme please respond to my mails
Ok we will check and answer you. Thank you!
You can choose login with Envato account: https://tppr.me/Raytv
Hi great theme! I have a question after purchase: when building a page is it possible to hide a block (row) from the mobile or desktop version?
Hi! Thank you for reaching to us and thanks for your question. Yes you can do it in Row settings: https://tppr.me/qRUbf. Stay blessed!
Thanks for the reply. Another thing: in the Portfolio, is it possible to insert only the thumbnails without the link to the detail page?
You mean is portfolio grid? if right, yes it can be done with some simple codes to disable image clickable feature. Best regards!
Hi,
I bought your Suarez theme and now I am installing it. But I have a problem with the plugins, when I try to install them it gives me this error:
” Download the installation package from https://exptheme.com/plugins/revslider.zip…
The download failed. cURL error 7: Failed to connect to exptheme.com port 443: Connection refused “
You can help me?
Hi! Thank you for your question. You can download the plugins from that link and install them manually. Or update your problem to email . We will take a look and help you. Stay blessed!
I get messages in debug.log with WP 5.7 and Suarez 2.6: PHP Notice: A non well formed numeric value encountered in …/wp-content/themes/wp_suarez/framework/dynamic/dynamic.main.php on line 802 (also other lines). Please advise
Hello there If you experience any issues or need support , please update your question here: email
We will check and solved your issue together with you.
Thanks and regards!Just wanted to inform you that I still get the error in the debug.log with WP 5.7.2 and Suarez 2.7: PHP Notice: A non well formed numeric value encountered in …/wp-content/themes/wp_suarez/framework/dynamic/dynamic.main.php on line 802 (also other lines).
hi, can you check theme option for button padding right input, try use only number, not px. thank!
if I put only ‘41’ instead of ‘41px’ it doesn’t get applied as an ‘invalid value’
Hi, could you please email to info.spyropress@gmail.com direct so I can help you check it? Thanks
Hi, I´m trying to set the time a bit longer (to so 6 or 7sec) in the “testimonial” element for the pause duration (to have time to read the text content) before the slide continue to the next testimonial, but I can not figure it out it seems to have hard setting time duration to 3sec. Any idea how to set up the time for this element? thank you.
Hi dear friend!Could you please update your question here: email We can clarify your question and solved your issue together with you. Stay safe!
Hi, when can we expect an update for WordPress 5.5? Thanks, Dorian
We will update theme soon
If you experience any issues or need support , please update your question here:
email
We can check your info and we can solved your issue together with you.
what do you mean by “soon”? WordPress 5.6 is even out now
Hi, I need I help with the import of theme demo in wordpress…I tried a couple of time but it failed every time because it takes too much time to import with the option “ONE CLICK IMPORTER”. Also I tried to import the demo via “MANUAL” but in the step of importing the Widgets there is no option “WIDGET IMPORTER & EXPORTER” in the tools menu of wordpress ( as you demostrate in your screenshots in the doc) everything else was imported successfully. Please it is urgent. Thanks for your help and advices! Luis
The other way is you can reset your site and setup it again.
Step1: Install plugin WP Reset – Most Advanced WordPress Reset Tool
Step2: Reset your site.
Step3: Activate theme+All required plugins.
Step4: Delete ef3-import-and-export plugin, redownload&install it in this below link:
http://www.spyropress.com/plugins/ef3-import-and-export.zipStep5: Go to Tool->Import Demo and choose “All” to import. (one-click importing).
Please don’t hesitated to contact us again Open Ticket or email
if You can’t figured outHi! I am also having a problem with php 7+: Fatal error with “break” on line 26 of /framework/templates/multiple-blog.php The website wasn’t updated since 2014 by the customer and still runs on php 5.6 but he needs to change now. I downloaded the latest version of the theme but it didn’t help. Please get me a hint!
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Thanks, I just sent you an email!
Thank you!
Hi
In my single blog page, no sidebar is shown up even if I choose a layout with right sidebar in setting.
What’s wrong with it?
thank you.
Somehow, I turned off a Show Page Title button, sidebar show up. Thank you!
Great to hear, Please use ticket channel for get quick response
Thanks
Hi
I want to change the date format.
In every post page, the date format is displayed like ‘3月 9, 2015’. (it’s Japanese style)
Even if I change it in the wordpress setting to ‘2015年 3月 9日’.
Is there any way to reflect my setting to the date format?
thank you.
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Hi
Is it possible to use Adobe typekit web font in this theme?
Hi
You can add custom font with chid-theme, it easy for update on future
Best regards
Hi there!
Demo installing stucks at %5 ! i cant fix it. im tryin to solve it, but i need help because time passing. i lost 2 days. i writed on support page but, its not working well i think. because sometimes its givin database error.
Please help, thnx.
Your support site not working
“Error establishing a database connection”
i wasted 4 days for installing demo.. still havent fix..
hi
We got your ticket, Our supporter still on processing with you
Best regards
Hi, supporters are said me “theme not working on your server”
HI
Your site updated, Please check it when you go back
Thanks
Finally, thanks. Please give me information about solve. How did you fix it, because if i have to reset site ( later ) i dont want try hard like that.
Thanks
Only click sample data and wait 20-30 mins ( because your server time out is sort )
Thanks
also we recommended you backup wordpress before reset.
Thanks
“Only click sample data and wait 20-30 mins ( because your server time out is sort )”
So one click demo import is working? i mean did you install it manually or wait till its done?
Thanks
It ready done, i was tell you how it work
Thanks
Hello,
I do not load well the custom styles of the template. I wrote you by messenger but I have not received any response.
Is there a problem with the child theme?
Thanks!
Hi
Thanks for your submission
Did you installed child theme? other recommended to you using config theme option to change style of theme
more info please check docs of this theme to customize
https://spyropress.com/documents.htmlBest regards
Hi,
I am using child theme and i try it the theme options to change CSS and style.css of the child theme but it doesn’t work.
This is my site: https://bit.ly/2RliKZt
I put this code to remove checkboxes but as you can see at the image it appear and doesnt work. Further recpatcha doesnt work. Don’t know what happend.
http://prntscr.com/mdgfouCould you help me?
Thanks
This code:
span.wpcf7-list-item-label::before { display:none !important; }
span.wpcf7-list-item-label::after { display:none !important; }
Ok got it, We will check and update it soon
Hi,
Any solution?
Its a child problem?
Thanks
Please help! I need to charge the styles. Could you help me?
More than 2 weeks to get an answer. Not good.
Hi sorry, Please request support via ticket channel or email
Thanks for your understanding
Trying to update from 2.4 to 2.5 – envato market doesn’t give me an auto update. Instead it says “install” as if version 2.5 is a new theme. I’m confused.
How do I update from v 2.4 to 2.5?
Hi
If you not customised our theme, You can backup your theme first ( or your site ) then update theme files via ftp
if you updated wp to 5.0.1 please dont forget update VC to latest version
Best regards
Hi
I have customised via child theme. So I have to update via ftp, too?
Regards
please backup your site then delete old theme, re-install new theme. please dont forget update VC plugins too
Thanks so much
Hello I ma having an issue trying to upload the demo content. when i go to upload suarez, the upload gets stuck at 5%. here is the info from the upload page PHP Version: 7.1.21 Memory Limit: Currently: 256 (Mb) Max. Execution Time: Currently: 300 (s) Max. Post Size: Currently: 33 (Mb) I am not sure how to get around this. i have tried several times. thanks, Danny
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi, the theme has not been updated for +1 year. When will you at least update the included plugins?
Hi
All Plugins update Live ( online ) you can delete plugin then reinstall it again
Thanks for your submission
Could not find anything about that in the docs..
Are others wrong about revslider when they say “Never uninstall/reinstall the plugin, as that would also delete your previously built sliders” as I read in other how-tos?
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
no thank you just update the docs
Is the theme compatible with php 7.1? My hosting provider is going to 7.1 end of this month, but when I test the website on this theme it doesn’t work anymore.
Hi
Could you please tell us what was issue? or Could you please update your question here: Open Ticket
Our supporter can check your info and we can solved your issue together with you.
Thanks
Hi,
I’m interested in the theme. But i’ve one question. By the demo’s, by 04. Corporate 04, there the logo in the header is aligned in the middle. But when you open the demo the logo is aligned to the left. Is there an header with the logo in the middle as shown in the thumbmails?
Please let me know if you need more information.
With kind regards,
Hans van Eeuwen
Hi
Our theme support header builder, You can create any header like your own 
very basic
Best regards
