Reviews for Suave - Multi-Purpose WooCommerce Theme

Reviews for Suave - Multi-Purpose WooCommerce Theme

4.80 (86 ratings) 4.80 stars
Cart 947 sales

86 Reviews

for Customer Support

Files are missing or not there on the server end. Envato cannot fix, the author has to. I requested a refund.

Author response

Hi, there are no files missing. I emailed you and asked you to contact us for support if you need help installing the theme.

for Other

Theme is not easy to use, simple features should be removed because they are replaced by official ones from Woo.

It's not easy to do things such as preload demo data, the instructions are lacking, and/or the theme is buggy.

Support is lacking as you can write them a long question which they take a day to reply to, and ask you "what is your license key?".

Why not make a form where you have to enter your license key in the first place? Why not reply with that instantly? Why waste a day of someone's time.

Author response

Hi - I'm puzzled by this message. We do ask for the purchase key in our helpdesk. It's the first field. https://commercegurus.freshdesk.com/a/tickets/new

And we reply to all support tickets within 24 hours - your comment simply isn't accurate. There is nothing lacking in the theme, the docs cover the install process clearly,

for Customer Support

Easy to use, Awesome Design, Lot's of Design Options, Great Customer Service, Smooth Experience.

Author response

Thank you! Really appreciated!

for Customizability

Love the visual composer! All of the plug-ins were already there. All I had to do was swap out images and colors.

for Design Quality

Very nice theme with a variety of options for customisation

by VV - India 5 years ago

for Flexibility

by JB - Spain 5 years ago

for Customizability

by TH - Norway 5 years ago

for Customer Support

by GT - Malaysia 5 years ago

for Bugs

by TP - United States 5 years ago

by DR - Lithuania 5 years ago

for Design Quality

by VC - Canada 5 years ago

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