We found history of your tickets on our support forum at https://qode.ticksy.com/ where our support team answered you an helped you with your requests. We included options for customization, but also our trained support agents are on your service on ticksy for setting up site with our theme, any doubt theme related or customization.
We think that our theme deserves more than two stars, and hopefully you would try to reach our support team again and your bad impression would be improved. Looking forward to hearing from you on ticksy.
Thank you in advance.
Complete trash theme, complete scumbag developers. Their theme stops working as wordpress core updates and they don't allow you to get help. Have had nothing but problems with this theme's menu operation, truly just garbage. If you need a good site for a business hire a developer don't use this. I can't believe over a thousand people have bought this theme
After WordPress update to version 4.5+ we released new theme version where we included compatibility. Here is our change log http://screencast.com/t/J03on9JYNSx where you could see we are releasing theme updates and all supported plugins came bundled.
All you should do is to update our theme to version 2.0.1 and also update VC to version 188.8.131.52. After it, make sure your cache is cleared and everything should be working back fine.
We think it is not fair to rate our theme with one star because of this, since conflict with jQuery that appear after core WP update is not our fault. Also, we did our best to solve it asap and our change log can confirm it. Please kindly reconsider your rating, so hopefully you do realize that our theme has nothing to do with this issue you have experienced. Additionally, our support team at https://qode.ticksy.com/ is there to assist you with any issue you are facing.