148 comments found.
Hi, Purchased the Success template and during installation met a problem with LayerSlider. It doesn’t allow me to do anything until I purchase the license. How to resolve it and upload the slidebar to the website? Thank you!
Hi, you should be able to import the demo slides – see the step 8 of the install guide: https://commercegurus.freshdesk.com/a/solutions/articles/12000009733
If you still have a problem, send us a message via the Support tab at the top of this page, including your site link and WP login details.
can you please include/send me a link to the site where I can purchase the images used in the template? Thank you.
Hi, the images were sourced from shutterstock.com – a free alternative is unsplash.com
I’m guessing you dont have the link/title for each image do you? That would be really useful.
any update on this theme ?
Success was last updated on June 5th 2021. See the Changelog at the bottom of the theme details page. There is also a link to the update guide.
It’s extremely slow, Pre-load key requests errors for up to 18sec according to PageSpeed Insights, I wanted to place preload in link but cant find the LINK tags section for loading fonts, they are not in the header file. COuld you please let me know at least where do I find them if you can’t update and improve speed of the site. (also, I cant update because it shouts: The package could not be installed. The theme is missing the style.css stylesheet.)
Hi, can you please tell me how to remove or edit the dark gradient from the slides in Layerslider? I’ve looked everywhere and cannot find the setting! Any help is most appreciated. Thanks
Hi, see the theme docs: https://commercegurus.freshdesk.com/a/solutions/articles/12000031480
the theme is giving several issues after upgrading to wordpress 5.6. Now auto update plugins are not working.
Error from site health displaying: Your site is unable to reach WordPress.org at 198.143.164.251, and returned the error: cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received
Will there be any update of the theme?
Is Wordpress 5.7 supported?
Hi there, I really like your theme but have a few questions before purchasing. Do you offer a Careers page where people can upload their resumes? Also, do you offer videos to be uploaded as well? Thanks!
Hi, thanks for your interest! You can upload videos to Youtube and then embed them in the theme. For a careers area, you could look at this plugin: https://wordpress.org/plugins/wp-job-manager/
Or just create a form with Contact Form 7 with an upload field in it. https://contactform7.com/file-uploading-and-attachment/
Hello I order and paid shoptimizer, need support. I mailed, opened a ticket. No response? Why. This now a way for me to get your attention and support. #58500
Hello. We have replied to every single one of your support tickets. Have you checked your spam folder? The mails clearly aren’t going through to you. The feature you are referring to is coming in the next update to the theme.
No, nothing. Also nothing in my spam. If I do password reset I can receive your mail.
Can you pls send me a mail. It’s better if I ask my questions by mail instead of here.
We’ve already tried sending multiple emails to your info [at] densite email and you clearly aren’t receiving them. If you have a regular Gmail address, send us a mail at support@commercegurus.com and we’ll reply.
Hi, I sent a mail to support for over 4 days now and still no response. It’s really terrible as it’s making me unreliable and that’s been the experience from the moment your theme was installed.
Hi, sorry about that, I don’t see any email from you. Can you resend your message via the ‘Support’ tab at the top of this page. We typically respond to messages within 24 hours. Cheers.
Hi,
Can you guide me how can I remove or edit below page banner section?
https://themedemo.commercegurus.com/success/about-us/“Always aiming higher with Success
Helping firms innovate, transform, and lead. WORK WITH US TODAY”
I wanted to use my own wording and also wanted to change background color red to dark grey.
Please advise.
Hi, you just need to import the additional page fields. See Step 9 of the install guide: https://commercegurus.freshdesk.com/a/solutions/articles/12000009733
Awesome.. Thank You.
Any updates to support Wordpress 5.5?
When can the theme support elementor builder plugin?
Hi the theme supports WP5.5.
We don’t have any plans to include Elementor support for now. If there’s enough demand, it’s something we could consider in the future.
Cheers.
Been using this theme for quite some time. Now I cannot edit like I used to. I just paid for WPBakery License as I thought that was issue. Now they’re saying this: “First check if you have Frontend enabled for your user group – this can be done under WP Admin – WPBakery Page Builder – Role Manager. If you do not see Frontend editor option in Role Manager or if it is activated, but still not available it could be so that your WP theme author disabled Frontend editor from his/her theme configuration. In such case, it is recommended to contact theme author directly to get information on reasons disabling Frontend and step by step guide on how to remove this blocker to enable Frontend editor.” In summary, front-end editor is not there so I am therefore reaching out to the author as they recommended. Thank you.
Maybe try installing the Classic Editor plugin and see if that solves it. https://wordpress.org/plugins/classic-editor/
If you still have an issue, submit a private ticket via the Support tab at the top of this page – and include your site link and WP login.
Hi, I’m trying to remove the meta data text “No Comments” under each post. I have tried adding .comment-metadata { display: none; } to Custom CSS but that didn’t work. Any ideas? Thanks
Hi, submit a ticket via the ‘Support’ tab at the top of this page, and include a link to an example. Thanks.
Hey, how can i setup / upload an own company font to the library and adapt it to the selections of body etc? Need help asap
Sorry, that’s not currently an option in the theme.
Dear Support, I just installed theme but I can’t import demo. It keeps giving me internal error.
Hi, can you submit a private ticket using the ‘Support’ tab at the top of this page. Please include your site link and WP login details so we can take a look. Cheers.
Dear Support, the logo position is incorrect after upgrading to v1.3.6. No setting was adjusted. It was working fine on v1.3.5. Please help Ticket – https://commercegurus.freshdesk.com/support/tickets/57813
Thanks for letting me know. The new 1.3.7 release should solve that little issue.
Hi, how can I change this part? https://prnt.sc/ql06iz
I meant the red overlay text*
Add the additional page header custom fields. Step 9 of the install guide. https://commercegurus.freshdesk.com/a/solutions/articles/12000009733
how to make single product page (woocommerce) without sidebar?
Hi, there isn’t an option to display WooCommerce pages without a sidebar I’m afraid. Also, your support period expired on 28/01/2018 – nearly 2 years ago. For continued support you’d need to renew this via the ‘Downloads’ section of your ThemeForest account.
how to make single product page (woocommerce) without sidebar? i want full width product page.
Hi..my Theme Options window is blank…looks like a JS error. I’ve tried deactivating plug ins one by one and it doesn’t help. Any idea here?
Hi, your support period expired 2 years ago. You’d need to renew this first via the Downloads section of your ThemeForest account – then submit a ticket via the ‘Support’ tab at the top of this page including your site link and WP login details so that we could investigate.
So you won’t help even though I never once used my support when active? I gotta pay 41 dollars to get a little thing looked at?
