99 comments found.
Hello,
This is not a support question but a bug report. Please Update your theme to the last version of WP.
The Page Builder is now not compatible with WP 6.3. When we would like to update a page of Page Builder, the page content become zero, nothing displayed !
So please update urgently your theme. Best regards.
Hi
Thank you, we will double check and apply fix soon
Hi,
After the update to 3.7 version, the issu is fixed now !
This is my Config :
WP : 6.3.1
PHP : 8.2
Thanks.
Thanks
Hi there, is it possible to choose SVG (of course, security issue is there, but imagine the svg logo is usable in the media library) as logo? I tried to choose the svg file but it does not show anything on the site.
Hi
Thank you for using the theme, could you please email your ticket to our support team via bkninja.team@gmail.com and please including your purchase code so that we can help?
Thanks
Theme Keeps Breaking
I asked for support – I purchased a contract for this breaking issue – but no response.
We replied your email and checking your issue. Please wait a moment
How where? would you add tracking code for Google etc. Been looking for awhile I dont see where I could put it? ALSO- HOME PG Looks like its fixed but custom fields still present – not sure
Hi
Thank you for your reply. To add the tracking code of Google, you can use this plugin.
https://wordpress.org/plugins/ga-google-analytics/Thanks
Hi, your theme is very good. I need to disable the views on the articles please (this is very important), and if possible the Author logo. Thanks in advance. This is for a new site.
That’s ok, I desactivate on CSS.
Hi
Thank you. I see you have not purchase our license so I hope you could purchase one to have our support service
Thank you
Hello,
I am having issues with gallery images stacking on the left living the right column empty suddenly after the latest WP update perhaps? Any solutions for this would be appreciated.
thank you!
Hi
Thank you for using our theme
I see the support time of your license has been expired, so could you please renew it then send us the WP admin account? We will help to check and send you the solution soon
Thank you
Hi Suga team, I found that login-with-ajax in folder of suga theme has break down login-with-ajax features. When I login with wrong or mississing username and passowrd. It redirect to wp_login.php page. Please check it
Hi
Thank you for using our theme, we see that you have not purchased our theme, so could you please purchase a license to have our support service?
Thanks
I proposed suga theme for my manager and he purchased it by his account. How I can verify this for you
Hi
You should get the purchase code and send it to our email, our team will check and help soon
Hi, I can’t modify my home because the compositor/page builder with my version of Wordpress. My site is: nosignalmagazine.it
Hi
Thank you for using our theme. I see the support time of your license has been expired, so could you please renew it, then send us the WP admin account? Our team will help to check soon
Thanks
Hi, I would like to ask if is it possible to use <!-nextpage-> in Page Builder? It has an important feature, but unfortunately it doesn’t work in the test of the Custom HTML block of Page Builder. Any workaround? Thanks
Hi
Unfortunately, this is impossible with the pagebuilder plugin. I’m sorry for the inconvenience
Hi, thanks for your reply. Can you please let me know what should I do to achieve the pagination? (I’ve tried using child-pages, but it’s not ideal)
Hi
Our pagebuilder just supports to show articles and pagination of those articles. It can’t use ”<!nextpage>”.
If you want to use this, you can use the default page template and ignore the pagebuilder template
Thanks
Hi, thank you for your reply. The fact is that one of my page is generated with PageBuilder, but while increasing the content, it needs to add pagination (otherwise the page will become an overly long page in scrolling). And I can’t switch back to default template because the page has already been generated (I believe it cannot be implemented by default page template). Any solution for this situation? Thanks
Hi
Unfortunately, there is no solution in this situation with the pagebuilder. If we figure out any solution, we will inform you then
Yes please. It is more preferable to use ”<!nextpage>”, instead of the subpage to create the pagination of the document. I look forward to your solution. Thanks.
How to show button Light/Dark ?
Hi
Thank you for using our theme, you can find the switch button in Theme Option -> General Settings
Thanks
I like your theme very much, do you think this theme will fit my site? isbul.gen.tr
Hi
Thank you for your interest in our theme, I’m not sure but I think the theme will fit your site
Thanks
Question / Bug 08 ៖
This is not a support question but a bug report. Please Update your theme to the laste version of Wordpress.
The suga theme support till the 5.7 version of Wordpress. But now the last version of Wodrdpress is 5.9.1 and the Warnig messages appealed in these pages :
/wp-admin/customize.php
/wp-admin/widgets.php
This is the Warning messages :
Warning: Attempt to read property “ID” on null in /home/clients/xxxxx…xxx/wp-content/plugins/bkninja-composer/controller/bk_pd_template.php on line 6
Warning: foreach() argument must be of type array|object, bool given in /home/clients/xxxxx…xxx/wp-content/plugins/bkninja-composer/controller/bk_pd_template.php on line 11
You can see the printscreen here : https://imgur.com/n6mhUil
So your theme causes the security risk if you don’t update it.
Regards
After the update to 3.2 version, the issu is fixed now ! Thanks.
You’re welcome 
Question / Bug 09 ៖
This is not a support question but a bug report. Please Update your theme to the last version of Metabox.
The suga theme support only the 5.3 version of Metabox. But now, the last version of Metabox is 5.6.1, and the bug appealed in every page template here:
/wp-admin/post.php?post=xxxx00xxx&action=edit
/wp-admin/post-new.php
Please see the Printscreen : https://imgur.com/u4ogK49
So your theme causes the security risk if you don’t update it.
Regards
Hi
We checked inside the theme and unfortuantely, we can’t see the problem like you have reported. Can you update the theme to the latest version and check again?
Hello, after updated to the 3.3 vesion, the issu has been fixed. Thanks
I have also update the wordpress site to the 6.0 and the theme is 100% compatible withe this vesion of wordpress. Thanks
Thank you
I am running Suga version 2.3.12 version of the theme. The search button on the main menu is not working. A rollover of the search icon does not reveal any link and clicking the icon does not trigger any activity.
Hi
Thank you for using our theme. Could you please send us your purchase code to our email bkninja.team@gmail.com? Our support team will help soon
Thanks
Where can I add a text at the end of the post for all posts?
Can you please tell me more details? Seem like the theme doesn’t support to add a custom text at the end of all posts.
I want to add a text indicate the last update time of a post at the end of each post.
Hi
Unfortunately, the theme doesn’t support this option. But if you want, we can offer you our customize service to do that
Thanks
I wrote a new post but when I publish, it doesn’t have any content, just have title. How can I fix this?
Hi
Thank you for using our theme, if you are not familiar using Gutenberg Editor, I think you can try to install the “Classic Editor” plugin for easy using
https://wordpress.org/plugins/classic-editor/Thanks
I’m using Classic Editor. On editor: https://ibb.co/F6rf918 On post: https://ibb.co/8mn0Hyb
Just only “Family-owned florist business looks to bloom in Chestertown” in demo content can show content, new post or other demo post doesn’t show content although it has.
Ah, I know the reason, I added a function on functions.php so it doesn’t show content.
Hi
When you are using the theme, please do not add any customization, or if you did it and there is an error, we are sorry that we can’t provide support anymore.
Hi there, how can I change the color of the page title?
Can you send us the link to the page you want to change the title color? We can help with a small CSS code
Thanks
Thanks. I have found it.
But I have another question: How can I translate the website?
Hi
You can use this plugin that can help you to easy translate the website. The plugin is: Loco Translate and here is the tutorial
https://www.youtube.com/watch?v=ZUPhsoUm-QEThanks
Hi there, how can I add more icons to the social media field like Spotify?
Hi
The theme doesn’t support for this kind of icon, we will add it in the next update
Thanks
Hi,
Is there a general issue with BKNinja Composer or just my extension is broken? The editing page cannot be loaded and stucks in “Loading” text. My website is nimbuskultursanat.com by the way. Thank you.
Hi
Thank you for you question. Can you please renew the support time, then send us the WP admin so that we can help?
Thanks
I like the theme but the mega-menu keeps blurring out and I have to restore a backup to fix.
Lazy load has been disabled. Not a lazy-load issue.
I see others asking the issue and you reply: “Thank you. We have replied your email, please check it”. But you NOT describe how to fix the problem. I have been fixing this blur issue for 6 months by loading a back-up. See http://bostonlawyers.com mega-menu. Why not?
Hi
Can you please try to disable all 3rd party plugins and check again?
I see the support time of your license is already expired, can you please renew it then our team can help?
Thanks
Is this a game about money? I never got any support. I never asked any questions before this. This is not about my ability – I Have 26 years of web design. I do need basic support. This is about you. I am providing support to you through feedback and flaws in design. Your Short answers don’t work for me. I explained it was your update that broke the mega menu. It is blurry – It is the only reason I bought this theme. And it is blurry. And it looks bad. And it make the entire website look bad. How complicated is this design so that it gets tangled up in itself? This is simple stuff.
Your short answer fix did not work and I am wondering how much longer this WEBSITE will be broken. Will I need to use another theme? YOU ASK ME TO DISABLE ALL plugins and check again. I did that. What now?
That is a put-off. And again, it did not check. So I ask again?
I found the flaw in your theme. It is using a (tiny) 10×20 pixel resampled image to produce mega menu. See one of the images here: https://bostonlawyers.com/wp-content/uploads/2020/07/unnamed-1-20x10.jpg.
This is important. If you want me to pay the $41 I will do it. I need this fixed. I rely on this for my life.
Hi
Thank you for your reply.
Firstly, the policy of the marketplace need the support time to be valid then we are able to support you. There was 6 months free support since you purchased the theme. It’s not how many times you request a ticket, so please make this clear. And when the support time has been expired, we have to remind you to renew it if you want the further support service because this is the Marketplace Policy
Thank you
From our end, we will check this and if there is any problem, we will apply the fix for the next version soon
Thank you
you’ll fix the next version?
You had a similar question and did not answer what the problem issue that was causing:
ROCKITMusicProductions PURCHASED
5 months ago Flag Hi, thanks a lot!
I found the feature in Theme Options but is was already disabled so this couldn’t be it. I’m talking about the photos in the megamenu feature. https://www.thelifeyouwant.nl/spacer/. The pictures in the main menu.
Do you have an other solution maybe?
Thanks in advance!
Hi
Thank you for renewing the license, can you please send us the WP admin account then our team can take a look to see what is the issue and help to fix it soon?
Thanks
I’m having trouble with the BKNinja Composer Plugin. Mij edit page won’t load so now I can’t edit the homepage. Maybe there’s a bug with wordpress 5.7.2?
Hope you can help me!
Hi
Thank you for using our theme.
Can you please click the page attribute button and check again?
I see the support time of your license is already expired, so I hope you could renew it to continue with our support service
Thanks
